I've boarded my dogs at Rover Oaks many times in the last year. Our Lab also spent a few days at…read moredaycare when workers were in our house. Both dogs love Rover Oaks and the people who work there. They go running inside like they are going on vacation. The staff make an effort to put each dog in with compatible dogs. They also send us pics and reports every day that we are gone. I'm thinking the more negative reviews on here are either old or unusual occurrences because we are very happy with this business.

Do not take your pet to Rover Oaks! We have been taking our dog there for more than a decade for…read moreboarding and grooming. When we have him boarded, we pay for the large executive suite, even though our dog is only 10 pounds. Money has never been an issue when it comes to our dog. I have been happy with their service, but that changed a few weeks ago when I took my dog there to have him groomed -- an appointment I made about a month before. I received a text from them that said his appointment was at 9 a.m., and I walked in at 9:02. The woman at the front desk was snippy and said they were going to charge me a $20 fee because he was late. I said, "The text said that his appointment is at 9." She told me that it was 9:02, and if the appointment is at 9, that means he needs to be there before 9. She bragged that someone came in one minute late the day before and they had to pay the fee. I honestly thought she was joking. I assumed the owner didn't know how they were treating good customers, so I asked if he was there and if I could talk to him. He came in and was immediately rude and aggressive. I calmly mentioned that I was two minutes late and that we have been coming there for years. I thought he would at least apologize and say, "I understand how you feel, but it's our policy." It still would not have made it right, but I would have at least felt heard. Instead, he was extremely emotional and told me that he had already called another customer to come in because I was late. He kept telling me how much my being late had inconvenienced him. I said, "Well, I'll pay the fee, but I don't plan to bring my dog back in the future." He began to scream at me, and told me to take my dog and that he wasn't going to groom my dog. I tried to de-escalate the situation. I was in shock and didn't know what to say. I couldn't believe this was really happening. I was in disbelief that a business owner would act this way. I stayed calm the entire time, but he continued to throw a fit. I asked him to go ahead and groom my dog, and he told me that my dog would be the last one out since he was the last one there. I almost said, "I thought you called someone else to bring in their dog," but I didn't. I said that was fine. The most upsetting part is that ever since I picked up my dog, he had been shaking and extremely skittish. We are worried about how he was treated while he was in their care. Needless to say, we will never take him there again. I've never written a negative review before, but I do not want others to go through what I did. I wish I could give less than one star.

I'm new to this groomer. Samantha made me feel comfortable, lots of happy dogs running around. I am…read moreabsolutely satisfied with Wag N Tails and will become a regular customer. Trust is not easy with a new groomer, but I'm very happy. Thank you for making my Sam look sooooo handsome. Five freaking stars!!!

They shaved my dog and trimmed the hair around his ears terribly. I can understand that groomers…read moreneed to shave a dog if there are a lot of mats, but that was not the situation here. If they had taken a few minutes to comb out a couple of tangles, my dog would still have hair. I will never go back. I can't believe I spent $75 to have him groomed here. See photo.

I would highly recommend this place to anyone. We've been bringing our dog here for several years…read morenow and feel very comfortable with the staff and the quality of the job that they do.

I have a tiny rat dog I inherited from my daughter when she went off to college.. I can not cut…read moreher nails actually no one can... Except this place I go every month and can say by far this is the best dog groomer in NWA the owner and all the employees are nothing but kind!!!

Always busy at fuzzy bones, but they have always been polite. And never so busy to not do a great…read morejob.! Highly recommended.

My dogs look and feel amazing! Love the attention to detail on the haircuts. Staff very friendly…read moreand eager to make your pet feel like family and look beautiful! Makayla did a great job on both of my girls!!

We had a terrible experience - dropped our dog off at noon and they kept calling saying they were…read morebehind. At 5:00 they finally called and said he was too stressed to be groomed. Our Maltipoo is 4 and has been groomed by 3 different groomer in Arkansas and Colorado - never had an issue Most places we have taken him take between 2-4 hours to groom - sadly our groomer here has cancer and can't groom anymore. I feel so bad for my dog to get that stressed Now I will need to look for another place to take him - after he's been so stressed out and not even groomed. We have had dogs for 30 years - never had someone call to say they kept our dog for over 5 hours then didn't even groom them.

They groomed my previous dog and had groomed my present a few months ago and bragged on how well he…read moredid and got along with the other dogs. He is a 20# 9 month old Schnoodle and had an 11:00 appt. I called and left a message at 3:00 to see if he was ready and no answer. At 4:30 I went down and they said he had been ready for hours. They lied and said they didn't have my phone number which was provided when I filled out the paperwork and was on my previous dog's info. They also said he acted up and charged me $15.00 extra for bad behavior. He's a small dog and has never been a problem to bathe before. Marilyn the owner was not there and I was so angry that I left without telling her what happened. We will not be going back and I am very disappointed but they did have my phone number because I left messages. Keeping my dog in a cage for hours was cruel and I would never recommend them.

We recently tried Kerysha from Posh Pups Bear for the first time, and honestly, it was such a great…read moreexperience. We've always had a hard time getting our dogs groomed because they get really anxious, and in the past, groomers haven't quite been able to get the cut the way we wanted. This time, we shared a few inspiration pictures with Kerysha, and she truly went above and beyond. Our dogs came out looking exactly like what we had in mind. Not only do they look amazing, but the whole experience was so much less stressful for them. The fact that she comes to your home and does everything from her van is incredibly convenient and makes a huge difference. We're definitely planning to keep using her, and I would highly recommend her to anyone looking for a groomer who really listens and delivers.

Posh Pups NWA did an amazing job with my nervous 15 lb pom/poodle mix. Kerysha was easy to…read morecommunicate with, on time, and made Belle look amazing! We will definitely be repeat customers! Price wise, they were comparable to a little less than all the other local mobile groomers. Happy to support a small family business. Bonus, their vehicle looked really cool in front of my house. :)

We have 3 dogs. One of those dogs is a 12 year old Maltipoo. She does NOT like being groomed. Lee…read morewas amazing with all of our dogs, but the fact that he was able to get out maltipoo groomed with little to no issues was amazing. He did a fantastic job and I highly recommend anyone looking for a new groomer check out Encore Grooming. The place was super cute, clean, and over all just a great experience. Pricing while still a little high from what I am use to in our small home town, was reasonable and less than what I have been charged at other groomers here in NWA. You won't be disappointed if you take your pups to Encore Grooming!!

I took my two pups there for the first time and it was an excellent experience. From booking to…read morecommunication to drop off and pickup, Lee was kind and professional and extremely patient. Both my girls look better than they have ever looked after grooming. I HIGHLY recommend Encore. They also support local rescues and shelters. Great people!

We took our two dogs to Missy Liu's for the first time for grooming today on the recommendation of…read morea family member, and we were so pleased! Ericka did a fantastic job with the haircuts! They were both long & shaggy from growing out all winter, & Ericka shaved them down to get them ready for spring while making them look adorable with how she shaped them up. And they both smell so good now from their baths! They even included nail trims & anal gland expression with the grooming, all for a very competitive price. We will definitely be taking our dogs there again and telling all of our friends about them.

Marie and her staff have taken excellent care of my three dogs for several years. They are well…read moreloved and taken care of every time they visit Missy Liu's!