Did a poor, poor job of installing laminate in bedroom, they…read moredid not level properly around closet tracks. very amateur job and this is not the kind of work one would expect from end of the roll.

So disappointed in the service I received at this location. Ordered first set of area rugs and…read morethey came absolutely wrong color. Re-ordered what looked like white rugs in the store and got them home and they were yellow. I called to let them know and was spoken to in such a disrespectful manner and told that the lighting watts in the store were much brighter than the ones in my home and i should consider changing my home lights. Why would I want my home as bright as a warehouse? Too boot, I was really made to feel like I screwed up and not offered any assistance to rectify the problem. Not even a store credit for future use, which i would have been grateful for. Instead the store owner/manager continued to say, listen, let me explain this to you ... I felt like he thought I was stupid. I would not recommend this location especially if you are a woman on your own.

The King of Floors is a well deserved name. We went there after checking out many other flooring…read morecompanies. We were greeted by Troy, the store manager who spent a great deal of time walking us thru the warehouse. He listened to our concerns and questions about such a big project for flooring for our large area. When we left, feeling confident we had made the right choice, we couldn't believe the low cost compared to the other stores. Save yourselves a lot of time and just go there, that is what we now tell all our friends. Terry G

Troy was great. I would 5.5 if I could. Thanks for everything. I love my new floor. It looks…read moregreat.

I purchased some carpet for my parents rental unit and had drop by in person to see what they had…read moreon sale. I consulted with one of the sales staff and determined that I would purchase a beige carpet and made the purchase on the spot. I asked them to hold it for my carpet installer to pick it up at a later date. Approximately 2 weeks later my installer picked it up and installed it. When I went to see the finished job I was shocked to find it was the wrong carpet. I went to the store to let them know that they had sold me the wrong carpet and showed them my receipt and the picture I took of the carpet I bought in their store previously. The staff were shocked as well and said that their manager will call me to discuss and hopefully fix this. As such, I have been there one more time after I did not hear from this manager and again was told he would contact me. Well, I have yet to hear from him. I am a realtor and I will warn my clients about this particular store if they require any flooring after this experience.

Our experience at End of the Roll Rupert Store was initially tenuous but the planets, sun and moon…read morealigned and we were happy with the experience. Thank you Kamran Anwar, our amazing carpet installer. The square footage that was initially quoted after measuring, was off by 30 square feet from our calculations and this is with a 20% overage. We found a 279 sq ft roll that matched our room and size. Ian confirmed with Kamran the square footage and stated it would be close. We purchased the carpet and had it scheduled for installation in two days. On the day of installation, we received a call from Ian who stated the carpet was incorrectly measured and short by 12 square feet. Ian planned to give us a smaller carpet end that was slightly off color but had the same pattern for free. This was acceptable as it was going into the closet. Kamran was professional and personable. He somehow made the original carpet fit into the bedroom, hallway and closet. You cannot see the seams. We appreciate Karman's and Ian's efforts to satisfy our needs. Thanks, Rich

I have looked at a lot of rugs recently and not been able to find what I want. I walked in to the…read moreJordan in South Surrey and within a few minutes saw numerous rugs that I liked. I bought one and it looks great. I will be back to purchase another.

I enjoyed customer interaction at the South Surrey store not so much at the Langley store. Now we…read morewill wait and see if the carpet size and delivery are good.

I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

We have used Ethical Flooring twice to select and buy hardwood flooring. Both times we enjoyed…read moreprofessional and prompt service. Their suggestions were well thought out and the pricing was very reasonable. About a year after buying installing the wood, we had a renovation done and it required ripping out some of our beautiful flooring. Kevin was able to find the same flooring that matched the shade that was sold to us the previous year. A great relief to my wife and I as we were very fond of the hand scraped planks that Ethical Flooring found for us. As we own a carpet cleaning company, we have referred a lot of our clientele to Ethical Flooring and they have all been very satisfied with the product and service from them. A great selection of carpeting and flooring options. We highly recommend them.

We are repeat customers because our first experience with Ethical was superb. No pressure to buy,…read morethoughtful help when asked and product delivered and installed on time. The installation crew was fantastic and worked around our clutter without complaint. We love our new floors and carpets and would use Ethical again in a heartbeat.

The owner of Rug and Remnants, Ed, is an amazing guy with a fantastic selection of flooring and…read morecarpets with amazing pricing. We used his company a few years back to have some carpet and floors installed. We had an issue with his contractor, Rodney and his crew, that was sent over to us. They installed the carpets flawlessly but ruined the flooring causing us thousands of dollars in repairs. After several tradesmen said "Who did this to your floor?", we wrote a review of our experience with Rodney. It hadn't mattered how long it had been since the floor had been installed, Ed came over immediately to asses the floors and offered to get them fixed. We highly recommended Rug and Remnants for Ed and his kind, knowledgeable and courteous staff but would not recommend Rodney as a contractor

We have hired Rug and Remnant to do floors for multiple renovations and absolutely love them. The…read morestaff are very friendly and helpful. The work is always top notch and we couldn't be happier with our new carpet.

Just adding these photos so you are aware why i am not recommending Surdel Carpets. I mentioned,…read morei asked in June of 2025 to have these issues address and no follow through. Claude should try and follow through with all his agreed promises. No levelling, no new tack boards, and no clean up at the end of the installation as the workers were not equipped with proper vacuum. I recommend you purchase from another carpet company and not end up with this.

Surdel Carpets was without doubt the most dreadful company to deal with. Lied about completion…read moredates and where carpet was coming from. When they added 3 weeks onto our deadline we cancelled the carpet and becuase of a lot of bad situations in cancelling the carpet, them denying it was cancelled (Claude) etc. We asked for our deposit back of $1600.00, they refused to give the deposit back until a bad review we had submitted was removed. So it was removed to ensure we got our money back, but never do business with Surdel carpets. Be careful how much deposit you give them and make sure of their cancellation policys. They seem to change with their moods.