I had a 1 bedroom carpet installed by Nufloors, the installer showed up on time but was by himself, I had discussed at length there was heavy furniture and they would need 2 men. The sales manager had written a few notes while we were talking and I assumed he had everything arranged. I ended up helping the installer re and re the furniture, I am over 70 and have back problems, not impressed! Paul then asked me to pay 1/2 what the installer asked for moving the furniture. I would strongly suggest you consider where you buy your flooring . read more

What can I say about our third Reno with no floors Well let's start with my new rock star salesman kyle Glab This guy is amazing Steve is my favourite installer This company is the best in the lower mainland The only thing missing is a margarita maker in showroom GREAT STAFF, GREAT PRODUCT, GREAT SERVICE read more

We thought we would receive a high level of quality work for Nu Floors, assuming they had a reputation to justify their higher cost than other less expensive places like Home Depot. I'm very disappointed with how they left me with a huge job. The laying of the floor was good (so I give them 2stars) but they didn't put a high enough base board on to cover the damage done to the wall after removing the old boards. It's a mess! And because it's in our kitchen and family room area it's very noticeable. All they had to do was put a higher base board on like the Home Depot installer did on a different job we had done (for which we saved money and got better quality of work). If you contract them you have to watch them closely and don't trust them to do quality work. read more

Well it's been two weeks since I left my "last of three" phone messages requesting a call back in order to make an appointment with a sales person (will not say the name) NOT A WORD BACK. I would have been totally fine with a call back saying they are busy at this time or what ever. Apparently customer service doesn't start on the phone. I would never do business with this outfit. By the way I phoned 3 other flooring places to make an appointment and every single one of them called back. Anita R read more

5 years ago I had my floors installed and they have came out a couple of times to do some minor adjustments. Their customer service has been amazing! I called yesterday as one board in my kitchen was starting to have a small Gap. They came today and fixed it. It was effortless and very timely and they did an amazing job. I would not hesitate to recommend Nu floors for their product or their customer service! Carol Mackenzie read more

Nufloors Langley just did the floors in our house and they have an incredible team! Professional advice on styles and types of flooring, as well as knowledgeable and happy to answer all questions. We highly recommend their team!! We could not be happier with the products and the installation workmanship! read more

Terrible quote, terrible salesperson, not great carpet. I had asked for as few joins in the carpet as possible, and they tried to patch together 5 pieces of carpet for a 13" x 15" room plus walk-in closet. It is a partial cut and loop carpet, so it would have not looked right and the chances of the fibers pulling out was a concern. I had emailed them my concerns, but they still tried to install it in 5 pieces. After some heated discussion, they did order us another piece of carpet. After about a year we started getting pulls in the loops in 2 bedrooms that are rarely used, and this week another pull, about 4 inches long. They do send someone out to clip them, but they are not willing to replace the carpet, so my worry is that every year I will be getting the scissors out and cutting loops, and I might not have any carpet left in a few years. About 10 years ago I had Home Depot put in a cut and loop carpet in a games room that we use every day and we have not had any problems with it, so I wish I had gone back to Home Depot or another carpet store for the bedroom carpets. Big regrets, BEWARE. read more

What a shame. My parents in Langley BC have used the folks at Nufloors 5 times in the time they have owned their home in the Langley Area. In the past the service has been excellent and the service has been generally pretty good. The job that was just completed was a botch from the beginning, saving grace was that it was a tiny bathroom and the floor of a closet so the pain was short lived. Something has gone horribly wrong with this company Following is a chronological review of Nufloors crack installer Andre Girard. - Andre arrived at 9:15 over an hour late - Told my Dad "if a job starts wrong it will end wrong. If there is any hassle I will leave right now" - Started tile removal at 9:35 after 5 minutes Andre is in his truck making phone calls - 9:55 tile removal begins again but now a friend arrives to have an early lunch - Tile removed and Andre is gone by 11 AM - Cost $500 paid in advance Calls to Nufloors, for a new team, were a hassle. Finally Kristine took it upon herself to find installers who were able to come over and finish the job. They were polite tidy and did a really nice job. Then we find the $250 worth of material that was unused, in the garage. Clearly the job was misquoted and over estimated. Paul at Nufloors wanted to charge $100 for restocking. I thought that they should pay us for storage..... Finally Kristine came to the rescue and got the refund processed and the project is complete. In my opinion our tiny job was too small for an organization that does business in this way. With the exception of Christine no one was able to help. I am always mystified by companies that use installers like Andre. Don't they realize that the installer is often the last impression of the company we will ever have? read more

Paul was dishonest and plain sleezy. He said what I wanted to hear to get the sale, but when it came down to price on paper it wasn't even close to what he had promised. Sadly this awful sales experience left a bad taste and I won't be returning to Nufloors. read more

Brad was a terrific communicator keeping us informed ( levelling required). Installation was very good and we couldn't be happier with the quality of the floor read more

Just was in this store, would never go back. There were 4 people on the floor and not 1 sales person said hello or can I help you! Was in the store for over 10 mins. Their lost, we needed new carpet, and tiles. So sad. Doesn't even deserve one star. Can't take it off! read more

Nufloors Langley did a great job of my engineered hardwood floor installation. The sales rep Sandy traveled all the way from Langley to Vancouver to bring flooring samples to my condo and helped me pick out a beautiful product. She also arranged installation on very short notice to accommodate my move. The installer was very professional - he showed up on time, did a great job and left the apartment clean. Thanks to the entire team for a stress-free process and a great result! read more

I highly recommend Nufloors-Langley. The person we dealt with was John who was extremely helpful as was the rest of the staff. Going through a restoration can be stressful, we never felt rushed when picking out flooring and carpets. The installers did a wonderful job over a two day period. We were comfortable leaving them in our house when we went out. read more

NuFloors ended up reaching out (perhaps after seeing my previous review) and I just had a rep come in and fix the defects. He was great! I appreciated NuFloors coming in to fix their work. Thanks for turning around a poor customer experience. read more

Stay away! My entire experience with this business has been absolutely atrocious. From the "car salesman" approach, to the horrible quality of work, to being yelled at in my home from the client care manager in front of my kids over the fact that there were gaps over an inch between the floor and the wall. There should never be a reason to yell at someone, ever, over matters such as these. Especially when you are yelling at your client, in their home, in front of their kids, over something he later agreed was in fact not done correctly. My floors are now buckling, creaking and look like crap. I msged the owner who is retired now and cc'd the general manager a week ago, whom I still have not heard from. When we build our home, we will NOT be using this business or ever recommending it. read more