I've been a couple of times. First time I was looking for septum jewelry. The man measured my nose…read moreand said "damn, that's fat". Second time I went in for ear piercings, the 2 ladies working were too busy chatting and laughing to attend the 3 customers waiting, then proceeded to pierce my ears unevenly... don't come here

i spent $60 on jewelry and it was too heavy to wear in my nose because the person selling it had no…read moreclue it wasn't meant for a septum. now im out $60 and i lost a store to go back to because when i went back she told me to go "shop online"

I wanted to get a double helix done, but since this is my first time getting a piercing that's on…read morethe upper part of the ear, I was very nervous about finding a piercer. I've heard so many horror stories of people getting their cartilage pierced, so I was very particular in where I went. Safe to say, I am so so so glad I came to Stay True. When I come in, everyone is so welcoming. They were very kind and professional throughout the whole process. And there were so many piercing choices omg. I found one that perfectly fit my vision. My piercer was so incredibly knowledgeable of what he was doing that all of my anxiety went away. He also addressed my questions with a lot of care. I'm so incredibly happy my new piercings!! My new favorite place to talk about.

I wouldn't even think of going anywhere else for a piercing. Customer service here is top notch…read more Akash greeted us. He went out of his way and provided customer centered guidance which was invaluable with such a large selection of quality pieces. I felt confident in my choices after selecting jewelry with him. Roy was very skilled with placing my piercings and provided an efficient service with much welcomed friendly banter, assisted by Nick :) Thanks guys, will see you again very soon for more.

I cannot give the Rowan team at the Westport location high enough praise. Bryand has helped me with…read moreboth new piercings and re-piercings. He is incredibly patient and provides excellent customer care in every aspect. The manager -- I wish I knew her name -- makes sure every customer is happy and well taken care of. This team truly goes above and beyond.

Brought my cousin here for a down size after she got her first piercings at the Rowan at the…read moreWestchester. We called earlier in the day and were told to make an appointment (even though their website and door say walk-ins welcome), which we did. We arrived basically right on time, maybe a few minutes early. After 15 minutes had passed since our appointment, I asked how much longer the wait would be. We were told 10-15 more minutes. I nicely explained that would put us at 4:30, a full half hour after our appointment. There was another nurse standing around doing nothing, so I asked if she could do it. I was told she isn't trained to do needle piercings, so she couldn't help. It was 28 minutes past the appointment time when she got called back. 1. It's misleading to say walk-ins welcome but then tell everyone they need an appointment. 2. If you're going to effectively require appointments, you need to honor them. 3. If you can't honor appointments because of staffing issues, fix your staffing. Don't tell people to do needle piercings with you if 50% of your available piercers can't do them. 4. Don't be greedy and overbook appointments. The group ahead of us had two girls getting piercings, and the piercings hadn't even been put in when we sat down. If that nurse was the only one qualified to pierce with a needle, our appointment should not have been made, because obviously there wasn't enough time. 5. This isn't just a scheduling issue, it's a safety one. If the staff is expected to fit in more appointments than they are able, it's only a matter of time before they start rushing. Rushing leads to mistakes. Piercings are fun and accessible, but they still require attention to detail, sterilization, and precision, all of which require time that Rowan is making impossible by messing up bookings. 6. This was a total waste of my time. I will never support a business that disrespects customers in this way.

I never leave reviews but this place was amazing. Matt was amazing and was such an amazing guy to…read moremeet. His work was great and the atmosphere in the shop was amazing everyone was extremely welcoming and super friendly. As my first time here I will definitely be back for more!!

First...the owner Vin is a great guy! My first tat and he is thorough in explaining the process…read morefrom beginning to the end. The mood of the shop is relaxing and also disarming, allowing you to completely enjoy the experience. I was very surprised how non painful it was. The artistry in my honest opinion, is second to none on this earth!

Eric is the most professional piercer I have encountered in CT. He has excellent composure and…read morehygiene, but what really stole the show was his creativity with piercing. You can tell he really loves his job and puts individual effort in every project he has.

Eric was really good. Talked me through the whole piercing process and before I knew it, we were…read moredone! Highly recommend.

Ive gotten all my piercings done here minus my two lower lobes. Always heal well, great quality…read more Always going back here. Everyone is chill.

I have gotten my nose pierced by him multiple times and whenever I needed a replacement he did it…read morewith no problem. Today he was very nasty and disrespectful. He denied a service that he has written down as something that he provides. He is very rude to his customer. will never go back. the quality of service is horrible. The vibe is hostile.

I stopped in here with some friends this past Thursday right after lunch…read more The collection of jewelry is nice and has some unique and different types of pieces I haven't seen anywhere else. I really had my eye on these earring collections by DC Designs. As an art teacher, these were right up my alley (see my picture). When I come back, a pair of those will be my purchase.

Wolf and his wife Vera run a very unique jewelry business in which they design their own and travel…read morefar and wide (Wolf has been to Bali 75 times) to collect raw materials for their brand. Exotic and simple gemstones alike such as Austrian crystal, dichroic glass, sea glass, peach moonstone, larimar, lapis, malachite, rose quartz, plus lovely silver pieces, are lovingly used to create their product. They custom design pieces for clients as well as clean and polish newly bought (and previously bought) pieces, and wrap them carefully with inscripted gift cards in boxes.

Took my 80 year old mom here to get her ears re-pierced. I was worried bc she is very sensitive to…read morediscomfort let alone pain. Matty was amazingly friendly, patient and gentle - explained everything as he went and did the deed so well my mom barely felt a thing. I could not recommend more highly!

Called about getting a cartilage piercing and got the piercing an hour and a half later…read more The person on the phone was very nice. Was welcomed into the shop by Matty, filled out a waver and got the piercing in about 10 minutes. Matty explained how to care for the piercing after, and helped me find the spot I liked the best on my ear to get pierced. The piercing was fast and painless. Cost $50.