Lawerence Li is a great employee and assisted us in our time of need by working closely w a third…read moreparty shipping company helping to send bikes back from Australia to the US. Courteous, kind, knowledgeable snd helpful is the best way to describe this great bike mechanic! Super customer service and a great guy too!! 99 Bikes is lucky to have him as an employee. If the other ees are anything like Lawerence then this companies going to great things! Thanks Thanks!

Took my bike in for a 'Standard Plus' service and they did an excellent job. The staff were great…read moreand the bike came back looking and riding much better.

Phil at the Brookvale was kind and helpful and helped us pick the perfect mountain bikes! Would def…read morerecommend and shop there again :)

Update: Since…read morecontacting the store for feedback, the manager went out of his way to fix the situation by coming around my house to pick up the bike to take back to the store and fixing the remaining issues on the bike foc. He then brought it back to my house the next morning, all before business hours. I have to give credit to this effort and have since added 2 more stars to the original review. ---------------------------------------------------------------------------------------------- I left my bike at the shop for servicing and I was advised that I will be contacted once the mechanic discussed what work was recommended. I was not contacted for over 2 weeks, during which I contacted the shop 3 times and was told each time that I will be contacted back by the mechanic who knew what was happening with the bike. When I was finally contacted 2 weeks later, I was told that work was completed and I was hit with a bill for over $1000. The shop had organised for both of my shocks to be serviced without me agreeing to the work. When I picked up the bike, I advised how disappointed I was and the staff apologetically advised that I will be contacted the next day to discuss what can be done about this. It has been over a week since then and I have not been contacted. I am extremely disappointed and I've lost confidence in 99 Bikes.

I purchased via Click and Collect and the sales girl was really helpful, I had a little issue in…read morethe product and I went to replace and got the same smiling faces taking care of the issue personally and resolved there and then. Thanks 99 Bike Lidcombe Team.

Staff at 99 bikes were incredibly knowledgeable and helpful. They really wanted us to find bikes…read morethat suited our needs and were incredibly helpful despite being absolutely rushed off their feet. Would highly recommend anyone looking for a bike to go to either of the Bondi Junction or Alexandria stores. Massive thanks to Thomas at the Bondi store and Patrick in Alexandria, both were immensely helpful.

Nice range of bikes, but the service is poor. People are not welcoming and I felt like I was…read moreinvisible to the guys at the counter. They even gave me wrong information about a child seat that would work on the bike I wanted to buy. I don't recommend this branch.

I am always happy with the advice, fast and friendly service I receive from Penrith 99 Bikes…read more Anytime I have purchased items ranging from bike clothing to bike racks, nothing is too hard for them to advise, share knowledge of product, or cycling - so I know I am being looked after. I've had some tough questions, and I think what stands out for me is the willingness to do extra research or seek more advice from co-staff on my behalf. Well done!

Good range of bikes and very conveniently located. Communication with shop for enquiries and…read moreupdates via phone can be a little hit or miss as it's all via owners mobile, and he's a busy man. They are a friendly bunch though and I'm super happy with the bike I bought.

These guys are helpful & generous... they let me try almost every bike in the shop then borrow my…read morefavourite one overnight.

I recently had a family member in Australia doing a trip down the coast from Sydney to Melbourne,…read morethen across to Adelaide. Wanting to ensure the bike was in good roadworthy condition, they booked it into Wooly's for a going over...check all the bits and bobs to make sure it was good to go. Paid almost $100 AUD for the service and was assured everything had been checked and attended to. Imagine the surprise on day 2 when the front wheel almost detached from the bike whilst cycling... Shoddy "workmanship" 10/10 would NOT recommend this business to anyone

So many bikes! This place is pretty cool, if you a cyclist. Two levels worth of various bikes and…read morebiking equipment, all top notch. And some great help too. And theres a service centre below, so 3 levels of biking assistance in total. And even little pedalless bikes for the younguns to walk/ride around on. But what blew my mind was a bike that could fold away. You know, to fit it in your boot. Mind. Blown. I consider this place a pretty dependable, knowledgeable store for your biking needs. I suppose the one thing it doesn't have is unicycles. Tyler is disappointed, but has come to expect this of just about all cycle stores.

Rented bikes and the owner was very helpful and accommodating…read more Bikes were also excellent bikes and had no problems with them.

If I could give 0 I would! After waiting 5 minutes for eye…read morecontact while a blonde lady finish her off and email I asked for a basic service in my road bike. My bike is in great condition and 1 year old and after she squeezed the spokes and felt the tire pressure I was told that a basic service was "not possible" and I could "save money" if I "cleaned it". The bike was 8.5/10 clean and if a bike shop can't do a basic service on a 1 year old near new bike they should not be in business. After saying I would take my business elsewhere and feeling like I was being ripped off the blonde arrogant lady proseeded to argue with me as I wheeled my bike away from the store. I'm shock at how bad service can get these days and this was bad! I urge anyone who values good customer/guest experience at all levels to avoid this shop!!!