I originally had a root canal done at my regular dentist and it continued giving me on and off…read moreissues. With my most recent issue it began to hurt chewing and my OG dentist labeled it a 'problem tooth' and had me come in for X-rays and an exam where it revealed the 'problem tooth' was infected and would either need extraction or root canal retreatment. Since it was a problem, he leaned me towards extraction. However, my gut kept telling me to dig a little deeper and seek an alternative opinion. I took a weekend and researched root canals and retreatments. I came to find out that Endodontists exists and that a significantly high percentage (roughly 80%) of root canals fail when conducted by general dentists (your every day dentist)! In fact, up to 98% of root canals done by specialists (endodontists) succeed! Read those again (and google it yourself). These stats, paired with my gut feeling of a second opinion led me to research endodontists that were both highly rated online and within my insurance's network of care. This led me to Access Endodontics in Brookfield. Calling to make an initial connection was a breeze and the staff was very helpful. They would connect with my insurance and my current dentist to gain a referral and necessary pre-steps. They called me back a couple days later and we set up an in-person evaluation, which was a breeze. I saw Dr. Stover and immediately felt at ease. Her bedside manner was top notch and, paired with her Knowledge and expertise, left me feeling calm and confident in my decision to try retreatment. I also felt connected to her opinion and agreed that it was worth trying retreatment so as not to wonder 'what if'. Flash forward to the retreatment appointment and, while I was feeling nervous, her calmness and thorough yet empathetic approach made for a night and day experience from my initial root canal. Additionally, it was during my retreatment appointment with her that I learned the Dr found 2.5 MORE ROOTS that were completely MISSED the first time!! Of course this tooth was a 'problem' because it hadn't been properly treated the first time. Can you believe it?! Again, so glad I tried. If the options are to try again or pull the tooth, I'm trying again and gee am I glad I did. The procedure was straightforward and didn't last the entire time slot they designated for me. I listened to music in my earbuds the whole time and have since had a follow up to check its progress. It is healing nicely and the root canal seems very successful. I only wish I knew of and had gone the endodontist route the first time around! Both Drs at this location are great and I highly recommend.

I was experiencing extreme dental pain and called my Dentist on 11/15-2024. I am a long-time…read morepatient at my Dentist"s office. My Dentist thought that since the pain was so intense that I was awakened at night and I had a root canal done in the tooth that I felt was hurting, I should go directly to an endodontist. My Dentist referred me to Access Endodontists. I called Access Endodontists on 11/15/2024 and explained that my dentist referred me to them and that I was not sure which tooth was the issue as the pain seemed to move as it intensified. I was assured they could diagnose my issue. My insurance information was requested and given. Later someone called me and explained my covereage was maxed out. I asked how much the evaluation would cost if I paid cash and was told around $238.00. I agreed to the amount and was scheduled for an appointment 11/19/2024. I had a very missable 4 days but survived by alternating Tylenol with Ibuprofen. When I arrived on 1/19/2024 I was given forms to fill out. After filling out all the forms and while sitting in an examining chair, I explained my situation to the person who was helping me. The person helping me told me they could not evaluate my situation because I did not have a referral. I explained over and over that I did have a referral. They said they tried to contact my dentist but were unable to. I drove to my dentists office while in severe pain and asked what was going on. After some back and forth Access Endodontics told my dentist's office they require the dentist to evaluate the situation before sending them to Access Endodontics. This policy was news to my dentist. I made an oral contract with Access Endodontics and agreed to pay them money, then was refused treatment and left in intense pain. No alternative action was presented.

I went to see if Molar 18 could be saved by a Root Canal but after taking the CBCT Scan ($200 out…read moreof pocket) and another bitewing PA X-Ray, Dr. Elizabeth Choybowski informed me that the tooth would not be a good candidate for a root canal. She began talking about TMJ which I have never had and made strong suggestions to see a specific TMJ specialist across the street. Actually, Dr. Chybowski should have suggested seeing an ENT (ears, noser and throat doctor) where they could make an accurate diagnosis and do the necessary accurate diagnostic tests and so forth. Also, TMJ is not covered by Medicare and most private employer sponsored health insurance. I appreciated the fact Dr. Chybowski was honest in telling me that my tooth would be better off being extracted which they do not handle. But I did want to speak with Dr. Choyboyski a bit further and she seemed very hurried and left. So I made my own appointment with an Oral Surgeon at Great Midwest Oral Surgery. I asked WI Endodontics-Mayfair to send the CBCT Scan as well as the PA Bitewing for that Molar to them. They did send the CBCT Scan but Greater Midwest Oral Surgery could not open the file and view the CBCT Scan. They also mentioned that they had three other patIents from WI Endodontic-Mayfair that CBCT Scans could not be opened/viewed. I called WI Endo back and told them that. All they could say was the Oral Surgeon's Office did not have the correct software to view this $200 CBCT Scan. No way was I going to pay another $200 for another CBCT at the Oral Surgeon's Office too. The Dr. Groeckermann, Oral Surgeon was kind enough to offer to do it for free given the circumstances. I did some research regarding this and found out in the State of WI, Endodontics are required to send the required software disc along with their CBCT Scan. WI Endodontic-Mayfair did not do this and attempted to place the blame on the Oral Surgeon's system. For the brief time actually speaking with Dr Chybowski and her insistence on TMJ referral, I cannot wholeheartedly recommend WI Endodontics-Mayfair nor Dr. Chybowski. It seems like the CBCT Scan is the money maker and referrals for TMJ aren't far behind. I also believe that Dr. Chybowski could see the amount of decay and placement within the Molar with the PA Bitewing....my own General Dentist could see this on her PA Bitewing of Molar 18. I just wanted to see if WI EndodonticsI could have done a root canal and saved the tooth, but it turned into another stressful, expensive nightmare for me.

Extorted money for a consultation then said sorry we cannot help and send on the way no money back…read morethen kept getting bills stay away not trustworthy avoid like the plague!

Was referred from my dentist to go for an eval. For that visit I needed to wait 10 minutes before…read moreI was seen. I also needed a 3-D Xray that of course was NOT covered by insurance. That was $200. I needed to come back for a root canal. My appointment was for noon. Once again, I had to wait in the waiting room until 12:15. Then they put me in a room. I didn't even get my anesthesia for another 10 minutes. And then they left me again for 10 minutes for it to kick in. The bedside manner of the doctor was not there at all. There was no apology, nothing for the lateness. I'm sorry my time is just as valuable as every single person in that office. When I booked the appointment I asked how long the root canal appointment was going to take and I was told, 60-70 minutes. I was there for 2 hours, 120 minutes!!! What kind of compensation do I get for that??? Nothing. What a joke. If they knew they were behind they should have called, and I would have left my job a little later. And they wanted me there 20 minutes prior to the appointment time? For what, for me to sit in the waiting room? I'm pretty sure If we got compensated for our "waiting time" things would be more timely. VERY DISAPPOINTED!

The only downside to this is the fact that they are so busy and getting a scheduled appointment is…read morecurrently booking pretty far out. However, Dr. Goddard was one of the kindest and most thoughtful dentists with stellar bed-side manner I've ever seen. He was constantly checking in on me, he was explaining things before and during when they were happening so I didn't feel surprised. He was cheery in his demeanor every time I interacted with him and did what was best for me and my tooth. He's the kind of specialist dentist you HOPE to never have to run into again, but would RUN his way if you need him. Dental assistants were also very helpful.

I found the Dentist to be condescending and unsympathetic. It wasn't so much what he said, but how…read morehe communicated and clearly gave me the impression that he didn't believe my pain was severe

I cannot speak highly enough of the West Allis office in general and Dr Sharma in particular. I…read morereceived an appointment a week after my call. Other endodontists on my insurance plan wanted me to wait over a month. I presented for a consultation regarding a redo of a root canal. The staff were courteous, professional and polite. The dental assist was skilled, very kind and gentle. Dr Sharma was one of the nicest people I have dealt with in a long time. Very knowledgeable, humble, incredible bedside manner. Although he could have recommended, and I really wanted, a redo of the root canal performed by a general dentist many years ago, Dr Sharma was very firm, polite and apologetic that a redo would almost certainly fail, clearly gave the reasons why, explained his reasoning thoroughly using CT and plain xray images. He then arranged for oral surgery consult in my region. I traveled over 100 mikes to see him and it was well worth the trip. I most highly recommend Dr Sharma.

I was referred to this office and made my situation abundantly clear from the start: I am traveling…read morefrom Chicago, paying entirely out of pocket, and have an extremely limited and hectic work schedule. I called three months in advance specifically to secure surgery during a pre-approved week off in January. I was explicitly told there was availability, with the only requirement being a pre-op appointment. I completely understand this needed pre- appt. I drove in from Chicago at 5AM for that appointment, and was told my X-rays from 12 months prior were "too old." While frustrating, I understood and agreed to repeat imaging, paying $450 that day. After the exam, I was sent to reception to pay and "schedule surgery," only to then be told I would need yet another appointment before surgery could even be scheduled -- something that was never disclosed minutes earlier in the room. After explaining that I had already made a lengthy trip and that this was not what had been communicated to me, the staff briefly conferred and suddenly said they could perform the cone beam scan that same day for an additional $350. Wanting to avoid yet another trip and finally move forward, I agreed and paid on the spot. After completing the scan, I was once again sent to reception, where I was then told they actually could not accommodate surgery during the very week they had originally promised. At that point, I had paid roughly $800 for appointments day of and scans based entirely on their assurances, only to be told they could not deliver what had been guaranteed. I remained polite, rescheduled for my next available time off (cancelling my personal VACATION) in March, and clearly explained that this would be my only window until June. I also emphasized that I am in significant pain and that the delay was severely impacting my quality of life. The response was largely dismissive. I left defeated and disappointed, but understood that things happen. I received a call last week (Feb.9th from Allie) informing me that they could not perform my surgery at all because Dr. Kimmel would be "busy." It is baffling that I was scheduled in the first place if this was the case. At this point, I politely requested copies of my receipts, X-rays, and cone beam scan so I could seek care elsewhere. The tone immediately shifted, and I was met with impatience, dismissiveness, and clear irritation simply for asking for records I had paid for. When the emailed records did not include the $350 cone beam scan, I followed up and again encountered attitude questioning why I would need it despite the fact that I personally funded it. It was eventually mailed to me on a CD. This entire experience felt disorganized, misleading, and profoundly unprofessional. My family has spent tens of thousands of dollars here over the years as uninsured, cash-paying patients, which makes this level of disregard even more disappointing. It is clear to me the dismissive communication here demonstrates a serious lack of respect for patients' time, finances, and well-being. To say I am disappointed in the level of care and professionalism would be an understatement. This is not how you treat loyal, paying patients. I hope this is a "one-off" situation for this office because Dr. Kimmel himself was incredibly kind and thorough with explaining my surgery that I unfortunately, will not be having here.

Horrible experience. Ofice staff are friendly, but Dr. Wagner is a cold person with no empathy.read more

Completely dishonest about prices that will be charged. Was given a different amount due three…read moredifferent times, paid in full, and months later still receiving additional bills for amounts tacked on. I'd avoid this practice at all costs.

Referred to Dr. DeGuzman for a root canal. They did a great job of making sure I wasn't in any…read morepain. I felt no pain. Dr. DeGuzman was pleasant, professional and efficient. it was a great experience.

I have gone here since pre dr Sandburg. The staff is so supportive. I also appreciate their…read morepatience with scheduling for my kids who do not want to miss school. I have had fillings and general cleanings and though I don't love getting fillings I always feel that they are careful and accurate in their work.

Firefly Dentistry has NOT been in practice for "over thirty years". Dr. Barry Baumann, my former…read moredentist, was the owner of the practice before Firefly Dentistry bought the current office. I'm sad to say that Firefly Dentistry is not a worthy successor to Dr. Baumann's legacy. I had initial misgivings when I first visited Dr. Sandberg. However, I thought it might be due to seeing a new dentist after the fact that Dr. Baumann was my dentist for so very many years. Dr. Sandberg did a few fillings, two root canals, three crowns, and routine cleanings. I felt pain in two of the crowns with root canals and kept telling him this. He said that I couldn't feel pain, "those teeth have root canals". But the pain continued. I also began to notice he wasn't as attentive, in my opinion. He seemed disinterested. Just a gut feeling, but I've learned to pay attention to gut feelings. I also wondered at a remark of his, "I really want to get a crown on that one tooth!" Then, at my final visit, I was scheduled to see Dr. Sandberg. The hygienist came in and gave my teeth a very cursory cleaning. All the while, she was talking with a new dentist. Then, to my surprise, the new dentist did my exam. I asked why Dr. Sandberg didn't perform the exam and was told "He's busy." The hygienist and dentist talked all during the exam, speaking of "all the new tricks Dr. Sandberg's bringing in, zoom whitening" and other such things. When the COVID-19 pandemic came, I decided I wasn't going back. After I got vaccinated and the restrictions were loosening a bit, I found a dentist with better recommendations. I came to find out that the crowns with root canals that have been hurting me were infected, with bone loss. I had to have them treated by an endodontist. He doesn't *think* I'll need implants. Needless to say, I'm furious. I DO NOT recommend Firefly Dentistry. Stay away!

i was terrified to have my wisdom teeth removed, and had a panic attack prior to my surgery. the…read morewhole team was so wonderful in helping me calm down. the surgeon was a very calming presence and explained everything very clearly before and after. may update if my recovery doesn't go as smoothly, but the surgery itself went perfectly fine.

Horrible experience. They rescheduled my appointment twice. Then when I went in for a…read moreconsultation they wanted to do X-ray. I asked for a neck shield. Had to look for one. Then took X-ray said did not work with neck shield. Said I have thyroid issues need to wear it. Tried again and said did not work and wanted to do it a third time. I said no asked if I could just see dentist to discuss she said need measurements I said I am not even sure if doing this can I see the dentist. She checked and said no would not see me . When I asked will I be billed. One receptionist spoke to me for two seconds with her purse and bag on her and said no bill but was halfway leaving I said appears you want to start your weekend rather than handle my issue as a customer or patient. So said you have a good weekend and I left. Everyone should know what bad patient and customer care this place has