Beware! Under new ownership. I used to come here all the time and the old owner was amazing. The…read morenew ones are terrible. I just picked up a dress I had altered for a special event. They completely ruined it. It came back a full 6 inches shorter in the back than in the front. I mentioned it when I went in initially as the way she had it pinned made it look like it would be shorter in the back but she assured me that was just the way she pinned it and the finished product would be fine. It is not. It's not even wearable at this point. I will never go back here. They have no idea what they're doing. They didn't ask me to try it on when I picked it up and I didn't really think anything about it because it was a straightforward alteration. Now I know why they just let me walk out with it.

Came here by accident when the cleaners/tailor we usually use were closed and we needed something…read morealtered quickly for a wedding. They are courteous, accommodating, and responsive in the price is reasonable. They were able to get my mother's grandma of the groom. Outfit altered within two days and ready to go for the wedding. Will definitely bring all my dry cleaning here moving forward.

Dry cleaned my suit pants today,and was very pleased with the quality and value of this business…read more They are nowy go to place for dry cleaning and more Thank you, Chris

Good service, and fast work , would recommend. Brought in a coat which they did a really good job onread more

I had a wonderful experience at Elms Cleaners for my wedding dress alterations…read more *PLEASE BE AWARE* she is booking months out! I had to call in the beginning of May for my September wedding and she had to squeeze me in then. So call 5 months before your big day or sooner. She booked 4 appointments for me, and a final appointment for pick up and how to show my maid of honor how to bustle my dress. She might look a little disorganized, but that is just her way of doing things. My wedding dress came out perfect. The only problem was my dress was so heavy the bustle did come undone at my reception but this was my fault for stepping on the dress and ripping some of the button's thread.. I had emergency thread and able to fix it... most dresses would not have this problem, but if you're waking in uneven grass just make sure to lift up the dress and watch your step. Either way, I looked perfect in the dress and that's all that mattered. She has great communication, always verified next appointments and texted me if she needed any questions answered or updates on when my dress was ready. Ursula is a very sweet lady, and always trying to appease. I would definitely recommend to anyone. She's actually a master tailor, took 8 years of schooling... her perfection and attention to detail is on point. She was very helpful with veil selection and advice for bridal fashion. She also helped me find a new rhinestone appliqué piece for the bodice that was nicer than the one the dress came with! Just call really early to book!

Ursula is one of Western Massachusetts' best kept secrets for bridal alterations. She doesn't…read moreadvertise much and I only heard her through several women in my family. As soon as I met her, her warmth and personality shone through. She truly cares about you as a customer and takes genuine care in making your dress look amazing on your body. I had a challenging dress shade and wasn't able to find a veil to match. When she heard this, she suggested that I let her figure out the veil part. She took it upon herself to find the perfect fabric and lining. In the end, she crafted a GORGEOUS veil that would have cost me hundreds of dollars if I went elsewhere. Now I have a beautiful keepsake that you couldn't find anywhere else. My dress fit like a glove, and I felt beautiful. Her rates were very affordable, and I think she should honestly charge more because her craftsmanship was so good. She does run a dry cleaning shop at the same time, so while she *does* give you individualized attention, do be prepared for her to have to pause for taking phone calls and taking dry cleaning drop offs. If you consider yourself to be a "bridezilla" who can't stand an interruption or two, then this might not be the place for you. If you want to work with a wonderful and talented seamstress who's gonna make you look like a queen, see Ula.

Great service, on time and well done. Haven't tried alterations but I plan to in the future.read more

They charged 6.75 to wash and press a women's Oxford shirt. More than twice what it costs for a…read moreman's shirt same style. It is ridiculous and I will never go back

I was very impressed. I brought 2 of my work pants in because I couldn't get the nice crease down…read morethe legs and they came back clean and perfectly pressed! It was honestly better than when I first bought the pants. Reasonable priced (I think) but it does take about a week.

From the owner: Professional Dry Cleaning since 1958…read more Family owned Dry Cleaning and Laundry service. In business over 60 years. Handles all types of cleaning for your clothing and household items. All work done on premise in East Longmeadow store. Fast service, expert alterations, comforter cleaning, leather and suede cleaning, wedding gown preservation, antique garment restoration, spot removal specialists.

Excellent customer care and service! They took care of a last minute problem with my son's suit…read morewithout any hesitation and with a smile. Great job and thank you for your kindness!!

Went to have clothes dry cleaned. I gave the lady 7 pants to dry clean. Let's just say I only got 6…read moreback and all of sudden she doesn't understand English or what happen to my pair of pants. First and last time going.

I'm extremely disappointed with my experience at Tita's Tailoring. If I could give zero stars I…read morewould. I brought in three items (a scarf, a sweatshirt, and a pair of pajamas) to be embroidered for my honeymoon. I was very specific about the details--monogram placement, font, and even requested that my name be done in all lowercase. Unfortunately, every item was done incorrectly. The monogram on the scarf was placed upside down (so when worn, it read incorrectly), and both the sweatshirt and pajamas were embroidered in the wrong font and not in lowercase as requested. When I brought this to their attention, I was told the original items could not be corrected and would need to be replaced and re-embroidered. To their credit, they agreed to repurchase the items. However, when I returned to pick them up, none of the items had been embroidered at all--and the pajamas provided were not even the correct pair. At that point, I requested a refund for the embroidery services I never received. I was told the employee present was unable to process a refund. I had to insist on getting something in writing stating that I would be refunded, but I have little confidence this will actually happen. I have not received a phone call, email, or any other communication to try to rectify the issue or send a refund. I've since filed a dispute with my bank. Between the repeated errors, lack of attention to detail, and inability to resolve the issue properly, this was an incredibly frustrating experience--especially given that these items were meant for a special occasion. I would not recommend this business based on my experience. The level of inaccuracy and lack of follow-through here is simply unacceptable.

Tita's did a great job tailoring suits for me and my kiddos. We needed some alterations that I was…read morea little worried about, but they were very professional and did an awesome job. Will definitely be back any time I need alterations or dry cleaning.