Wife and I purchased a 1-ton truck from City Auto. When I initially went to the lot, I knew they…read morehad a truck that interested us. Matt Jolly was our salesperson and he was exetremely easy to work with. Kirk Catron was also involved and, again, easy to work with. There was no high pressure sales tactics, whcih I appreciate. It is a no-haggle dealership and that's what it is. If you enjoy the haggle, I recommend going elsewhere. Overall, a pleasant experience that didn't take all day. Brian, the finance guy, was very good as well. Overall, a very nice experience.

So far this is the worst car buying experience I've ever had. The first day I had the car, the…read morecheck engine light came on. I was instructed to bring it back to City Auto for repairs. After five days, I finally got a response from the salesperson that the car was ready. When I got there, it took him half an hour to find the car. When he finally came back, he just handed me the keys and said "here you go." He didn't tell me what had been worked on, and when asked for paperwork he said it wouldn't be available for a couple days, then he would get it to me. That was two weeks ago and I haven't been told anything. That first day I got the car back, the check engine light came on again for the same problem. When I informed the salesman of that, he said "I'm sending the information to the people that can take care of that situation." That was a week ago, and I haven't heard anything, and the salesperson has stopped responding to my texts and emails. So now I've had this car three weeks and can't drive it. I've called the main number, and they just direct me back to the inept salesperson. I waited in this economy to buy a much-needed second vehicle, and to say I'm disappointed is a massive understatement. I do not recommend making a purchase through these guys. The customer service was terrible from the start, all the way around, and I feel like a fool.

Very laid back here. Get you the things you need and attend to you in a timely manner. Purchased a…read morevery nice truck from here and have a decent selection of them as well. Definitely recommend here. Especially if you are looking for a truck

I bought a car from here and was very happy with my experience; however, weeks later was billed…read moremuch more than I anticipated for the car because of extra charges that were not communicated about. I was charged 3,500 for a warranty when I was told it was 350 dollars. Something went wrong with my truck the first week I had it was going to be more expensive to use the warranty, so I ended up fixing the issue myself. Very disappointed. I budgeted a certain amount for this truck and now I feel sick about the extra money I am paying.

I purchased a vehicle from drive-time last month in November to be exact since the 3rd day I had…read moreproblems with the vehicle I took it to Firestone over 4 times and had to get a oil change within a month of me having the vehicle I had to return to drive-time several times over a month to let them know hey something is wrong with the car even the manager himself came out tested the car in seen all the bad codes that was coming back from the vehicle I finally took the vehicle to Nissan come to find out that car needed a new motor which cost 11226.00 silver rock tried to get Nissan to put in a used motor in my car which Nissan declined to do so I had to give the vehicle back to drive-time because the pretty much sold me a lemon now i have to try in get my down payment back the manger there couldn't help me at all when all I wanted was to be put in another vehicle since what accord wasn't my fault I couldn't get a rental because of the holidays I just want to say I am very disappointed in the way management and the company handled the situation I would never try to use drive-time again to purchase a vehicle

Short summary: This was one of the best car buying experiences I had. There is a bit of an…read moreover-eagerness and an attention to detail that can be grating, but the experience was gratifying. Our car buying experience was under 2 hours which is, in my experience, unheard of normally for a purchased on loan vehicle. Full story: I was in the market for a used car and being new to Memphis did not yet have any idea about the numerous car places scatter everywhere, especially on the Covington Pike Car-O-Rama area. I tend to avoid the really large places and branded places, since I shop used and every experience at maker/dealer places has been less than exceptional. After scouring through many of the small lots and seeing lemon after lemon (seriously, places charging 13k for a 2012 VW CC with completely ripped up interior because they catered towards those in dire need) I ended up passing a Drivetime, albeit on Winchester. I've always had an extremely negative opinion of DriveTime for no reason other than that I assumed they were vultures based on the marketing/spam material I had received or seen before. I stopped in the one on Winchester and looked at some vehicles, but they didn't have the ones I wanted and the website showed them all at Covington Pike. They were precious and tried to keep me there offering to transfer all the cars if needed, but I insisted that I would rather drive with my wife than wait an hour for each car. This was a great idea, the Covington Pike DriveTime is very nicely put together and looks like a Credible place to buy a vehicle. Upon entering we knew what Vehicle we wanted to see right off the bat, but it was on hold so we were a little put off and sat to look at the other Vehicle notes we had taken on my phone (since we had looked online before leaving). This was the point that subtracted half a star for me: One of the representatives asked to help me and I declined, after a short back and forth where I pleasantly continued to decline the representative got rude and I informed her I would not be working with her. After that things went amazingly well, we were walked to all the vehicles we wanted to see and liked none of them but luck was on our side and the vehicle we wanted came off of Hold. A brief test drive and we were away. A strange bit was that the representatives switched off during the sale which was something I had never seen before, but this did not bother us. Everything was done with a fastidiousness that would be the envy of an uptight British Banker from 1920. After we had everything looked at, marked down, and approved away we sat with the manager Kevin Harris who was charming and very eager to explain anything we asked. We signed off the obligatory 15 documents in a recorded session and turned to find our car washed and full of gas. Great job guys.

Disappointed with Audi's customer service. I've brought my…read morecar in twice, and each time, there's always something else wrong afterward. They never give a proper explanation or resolution. Very frustrating experience.

So this service center sucks. I have been bringing my Audi to them since 2022, and hope I never…read morehave to go back. in the beginning, I dealt with a guy named Justin. He was always upfront and transparent about the work being done on my car. He no longer works there, so I began dealing with a young man named Travis. Travis is the opposite of Justin. And he and the service team have changed my want to have them continue working on my vehicle. At the beginning of this year, I started having issues with a lot of different alarms/notifications popping up while I was driving (ABS system, brake booster system, battery icon, my sensors were not as effective, etc.). I do not know the most about vehicles because I work in healthcare, but I honestly felt because everything along with the battery light that my battery may need to be replaced. I sat on multiple occasions, 3-4 hours at a time, before choosing to leave because it was taking a while. I was never told about a shuttle process, and because of the strict unrealistic conditions they have for service vehicles, I would choose to wait. When I finally did leave my vehicle, they sent me a quote for a new brake booster system that cost over $2000; my car is only 3 years old. So I got a second opinion (a reputable nationally known auto shop), and they immediately called that I needed a new battery. After replacing it, everything stopped popping up. Audi also performed an oil change on my car back in Feb, but more recently I have noticed a leak (spotty leakage) in my garage but figured maybe it was melted snow or rain; I just didn't think much of it. Last week, a notification popped up saying that my oil had reached its minimal level, with 4000 miles left until my next oil change. My husband inspected it and said the ring was loose and that old oil had piled up in the space of the pan. Today, I had an appointment to have them correct the recalls on my vehicle, so I asked Nick to also have them address that. My husband did top my oil off so I can drive for the week, and some spilled in my engine, so Audi inspected that and cleaned my engine and said there should no longer a leak (of course not now lol), but we shall see. If there is no more leaking noted, I will not be back to this place. And honestly, I would not recommend it to anyone else. They also left my backseat in a mess, after finishing my work. I would have at least expected them to make sure my things were back the way they found them, but they continue to be rude and unprofessional, never mind that they are the reason for my bad experience with them. Hold your employees accountable because what you are offering IS NOT IT!

Oil change was scheduled via Chevy app with no issues. Arrived 10mins before appt time and was…read moreimmediately assisted. I was able to apply points to my service and was out in no time to run my errands.

they'll give a price quote and then add lots of unnecessary fees at the end. you gotta watch them…read moreclosely. won't buy again.

We called Covington Pike in search of a new family vehicle for us and our growing boys. My husband…read moregot in touch with Hugh the sales manager. He was no nonsense and willing to work with what would be best for us. We were able to get most of the negotiation done prior to coming to the dealership. He made it easy and was very accommodating. We liked how down to earth and reasonable he was in comparison to nearby car dealerships. He was quick and efficient. Really loved working with him. The moment we pulled up to the dealership at Covington Pike we were immediately greeted by an awesome, friendly, and helpful person who we would find out later was our Subaru dealer. Daniel was so informative, I loved his approach and realness. He really got to know us and what our family needs out of the vehicle we were looking for and was kind hearted and very up to date about Subaru and also current cars on the market., how Subaru outshines them, as well as the history behind some great older models as well. He showed us around and made us feel comfortable and at home in the process and that's something that's hard to find in a car buying experience. Paul in finance was a gem!!!! He was so cool, had impeccable taste in music, was friendly, educated, and really made us feel safe through the nervousness of financing a new vehicle. We felt like we were in such good hands and any questions we had were answered clearly, he was very honest and straight to the point but warm about it, which is rare to find when you hear how stressful financing can be when buying a car. Paul was funny and caring and made financing a breeze. It was relatively quick and easy from start to finish. I can't say enough good things about the atmosphere and the employees at Jim Keras Covington Pike Subaru! Five stars!!!!! We couldn't be happier!

STAY AWAY, FAR AWAY…read more Update: 10/8/2025 I contacted the General Manager, Ron Ansley via email and forward the email thread along with all paperwork. They still refuse to work on finding a resolution to this matter. I'm contacting Subaru of Americas and will be reaching out to BBB along with my lawyer regarding this now that I have everything on email and documentation to build my case. The repair itself was over $1,300. I'm not rich by any means and I work a regular blue collar job, I'm like the rest of the Americans working hard for my money to provide and pay bills. This is very frustrating. 10/7/2025 My parents brought a 2020 outback brand new from this dealership. They took the car there from Jackson area to have it serviced by the service department and all warranty work. The service department & management is what is making me give this a bad rating. Since I inherited the car due to my mom's passing and having to put my father in long term care. I took the car back with me to Texas and tried to have the oil change done by the local Subaru dealership near my house. They discovered that the drain plug was cross-threaded so badly and over torqued to where it was unable to be removed and repaired. A complete oil pan was to be replaced when it only had 16,xxx miles at the time. Tried to call and email the Jim Keras Subaru service department with no response. Reached out to Subaru of America and they faced the same issue-unable to make contact with anyone after numerous phone calls, voice mails and then finally got a contact person to reach out to, Jim Largue. It had been some time from the repairs being done in July to today. During that time it took over a month to get ahold of anyone. Then juggling that while dealing with both parents personal and business affairs while living out of state. I was able to finally contact J. Largue. He requested I submit all the paperwork via email and he would review it. Then he replied back saying that they are unable to help with this matter just because the carfax shows I took the car to two shop since then. Which shop #1 was to get the emission and safety inspection done (to transfer title from Tenn to Texas) and shop #2 was the Subaru dealership here in Texas where they found the damaged drain plug and made the repairs for me once they were able to order a new oil pan to replace it. $1,300 for all repairs. Keep in mind, I have all documents showing all the services performed and emails with conversations with SOA regarding the wall block I have been dealing with them. I even saved the old oil pan showing the damage caused by a neglected technician at the Jim Keras Subaru dealership. I am a good 10-hours drive one way to Memphis and was not ideally (or road worthy safe) to travel all the way back to allow Jim Keras to do the repairs so I had to have it done locally to prevent any damage to the engine. Bottom line: stay far far FAR away from the service department.

Be cautious when buying from this place. I asked specifically if my car came with two keys, Mike…read moreconfirmed more than once. When it came time to pick up the title and the second key, suddenly they couldn't find it and offered no apology or refund. Keys are expensive and part of the deal I agreed to. Very bad business practice and wouldn't be surprised if it's a common issue.

I have had a wonderful experience with Tasha she is always kind and the entire saff have served…read morewith goodcustomer service.

Our old car literally died in the parking lot as we were coming to trade it in and they still…read moreaccepted it at KBB value. Aaliyah was so friendly and helpful! No one was aggressive or pushy. Jonah helped with the paperwork and was very knowledgeable and answered all of our questions. We would definitely recommend them!

I purchased a vehicle from Enterprise Auto Sales about a year ago, and unfortunately, my experience…read morehas been disappointing. Since the purchase, I've had ongoing issues with the car--from motor problems, motors in the window, tires, rotors, and now even the transmission. I reached out multiple times hoping for support or a resolution, but I didn't receive the help I expected. I trusted that I was buying a reliable, well-inspected vehicle, but instead, it's been a year of frustration and unexpected expenses. I expected better customer care and accountability from a company like Enterprise. Yes they sold me a lemon.

We had an engine light go on while leaving Memphis on Tuesday morning of a week-long drive from…read moreToronto to Ajijic, Mexico. Just what we needed, eh? We ended up at this place, and it was the best thing that could have happened to us. First we met a service person, Pam, who clearly understood our dilemma and was very sympathetic. We didn't know if we were going to be able to proceed, have to return to Toronto, or even abandon the car. It was taken in and we had the god fortune to have Steve inspect the car. Very long story short, due to the diligence and commitment of these nice and fine people were able to continue our trip. Thank you Pam and Steve and AutoNation.

Absolutely awful experience. I had to take my van to them to get a door handle replaced. The whole…read moreprocess took four trips to the dealership, 10 days, the wrong part ordered, and an extra $1,000 on top of the approved estimate price. Was absolutely shocked that they charged $1000 over the original estimate with no notification of the price change - I had to put it on separate cards just to be able to get out the door. So many times I called just to figure out what the heck was going on with my car. I get sometimes you have to go to the dealership but choose these guys at the absolute last resort.