We used England Family Mortuary for our Mom's final arrangements (Mom was alive at this time but barely). Honestly one of the most challenging things I have ever done in my life. It took me about 5 minutes sitting in my car to get myself together to walk into the door. Once I made it past the front door the staff was amazing. A gentleman that I didn't catch his name expressed his genuine condolences and sat me into a conference room. I didn't have to wait long and Zac came in to walk me through everything. When mom did pass. The arrangements were executed without any hiccups. I am very thankful for their service in our time of need and would recommend them to anyone else that has a loved one that needs arrangements done. read more

Had my father in law's service here today. Joe and Joey were there to help us and were super conscientious and respectful. I really appreciated that. Joey greeted us and made sure we had what we needed. They had everything ready on time, were very accommodating and the place was immaculate. The sanctuary itself was beautifully decorated, I felt so comfortable, like I was at home. The bathrooms are super clean and smelled really fresh as well. We wanted to serve coffee and some snacks, they had 3 tables ready to go in the back of the room which I decorated and arranged food on. I brought 2 carafes to make coffee in as well as table decorations and some finger foods. It worked out perfectly. Overall, we were all so grateful for everything England Family Mortuary had to offer and the services they provided. They are 3 generations of caring individuals who put a great deal of pride into their work and mortuary. I would use them again in a second. Thank you from the bottom of our hearts, you offered peace and protection during a very hard time. We felt you were on our side. We're so grateful. read more

England Family Mortuary - My son sharing about his Grandpa. - Mortuary Services Near Me - Temecula, California

They were very sweet! England Family Mortuary did a great job. The facility was clean and spacious. They had a "greeter" dog that was so fun. He was a calm doggo, but his presence lightened the mood. The bishop was very respectful. The service was beautiful. Seems like a good value for funeral services. They have a huge space for lots of people to congregate. I know my grandmother would have been happy with the turnout. Rest in peace grandma. We love you. read more

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Very compassionate. Josh England and the entire staff were so very helpful. I found them by mistake and I am grateful-given the circumstances. I have had services here for my child, my best-friend's nephew, my father and one of our close family friends. Every time, they delivered such compassionate service to the families. I recommend their services to anyone experiencing loss. The chapel is warm and light shines in. When I lost my baby they suggested we place her on pillows vs a casket and she looked like she was resting on clouds. I am so thankful for everything they guided us with in these difficult times. read more

When my mother-in-law passed away, England Family Mortuary took care of my husband and me in a very caring and knowledgeable way. From the time we called someone when she passed in the hospital to the moment she was interred in another county and afterward with the paperwork, etc., they helped us through the steps needed. All the staff we encountered were gracious and respectful. Highly recommended. read more

Saying goodbye is never easy. England Family Mortuary is the biggest and most popular mortuary in the area, and I've had to say goodbye to many colleagues, friends, and loved ones here. One thing I can say about this business is that they are extremely very compassionate and sensitive through the process. Even when picking up at your home at 2:00 AM, they give you a minute to say goodbye and not rush you. They are very respectful and polite. Porcha is really awesome!! She allowed us to take our time in choosing the simplest details to make our service special for our loved one. They are also fast to get you the death certificate. I highly recommend this business as I've had to deal with them directly and my experience with them was great!! read more

Porsha and the rest of the staff here were amazing during our time of need during the hardest day of my life. Forever grateful for their kindness and amazing service and help. read more

My husband and I lost our daughter during my 4th month of pregnancy. Ms. Janice and her team made the process for Eliyanah's services so smooth. She handled everything with care, concern and compassion. We had to get our daughter's body handled pretty quickly and Ms. Janice understood. We are so grateful to England Family Mortuary. They are truly a jewel and a blessing to encounter. Thank you for my hug! I felt the comfort of the Lord in that hug. Thank you so much for being a bright light in such a dark time in our life! read more

Exceptional and compassionate service. Ive used service for a number of family members. Well respected in community!

My wife died after a long illness. England Family Mortuary handled her cremation and arranged for her interment at the Riverside National Cemetery. They were very kind, efficient, and knowledgeable. I highly recommend them. read more

Working with England was great. I so appreciate all their help and communication and being there for my family two years in a row

England Family Mortuary is truly a blessing during one of life's hardest times. From the moment we walked in, we were treated with kindness, respect, and care. The staff was so warm and understanding. They took the time to listen, answer our questions, and make sure every detail was handled with love. What really stood out was how much they truly care. It didn't feel like a business--it felt like family. They were gentle and patient, making a difficult time a little easier to bear. They were also very affordable, which helped ease the burden. They worked with us and were clear and honest about the costs--no surprises, just honesty and compassion. If you're looking for a funeral home that treats you like family, respects your wishes, and helps you through every step of the process, I highly recommend England Family Mortuary. Their care, attention, and heart mean more than words can say. read more

The stafff was very professional and supportive of our family. Thank you England Family Mortuary.

Staff was wonderful. Facility was clean. They really made things easy so that we could focus on celebrating the life of our grandparent.

The staff at England was very helpful and patient with me. The day of the service everything went perfectly. The chapel is beautiful and the turn around to do the reception was seamless. Genuine, caring, accommodating staff. They made that day so much easier. read more

Was referred to England Family Mortuary by the Assisted Living Care Facility. They handled the cremation with compassion, professionalism and sensitivity. Special thanks to Janice for making the process simple and easy in this difficult time. read more

HIGHLY recommend England Family Mortuary. We unexpectedly lost my mother in September and I was recommended to them from a family member. Upon arrival, everyone was so nice and welcoming. We worked with Zac, he is one of the assistants there. He was so patient, so friendly and so very kind to help us through this process. Losing a loved one is one of the worst things in this world that I have experienced and knowing that I was not being taken advantage of and had someone that I could trust, made it easier on myself and my family. They even have the biggest, friendliest pup named winston! Omg i hope thats his name! Anywho, he comes into the rooms and lets you love on him. He is the most precious little soul! The prices of everything were very affordable. Its beautiful inside, very clean. Thank you again for being so wonderful. read more

I would highly recommend choosing someone ELSE to handle the arrangements for your loved one. Zack gave me inaccurate information, and when I got upset, he told my step sister I was mad at HER, creating dissension and strife during an already difficult and painful time. He never should have told her anything at all regarding me. It is MY father who passed away and the insensitivity and meddling from Zack was the last thing I needed. Ok I called your office and asked to speak to "one of the Englands" as you requested. I reached Greg England who told me I have to wait and speak with Joshua. He's out until Thursday. So much for customer service... read more

Unfortunately, we have had to use England family mortuary twice in a year for family members. They are an amazing company very family oriented and very, very individualized to what you need. We received a phone call and a text checking in on the family to see how we were doing. To me that is above and beyond. read more

With the sudden death of my youngest brother, I wanted to make sure my parents did not have to worry about anything other than grieving. England Family Mortuary guided us every step of the way and made sure we had the absolute best funeral and service to honor my brother and the Chinese traditions of the family. Porsha was amazing in answering any and every question we had along the way, and Bishop was key in making sure my mother and family were heard and comfortable during the service. Also, I have unfortunately been to many wakes and without bias this was the best makeup and embalming job I have ever seen. My brother truly looked exactly like he did when he was alive. I hope I never have to use their services again anytime soon, but if I do, they will be the ones I call. I cannot recommend them enough! read more

The individuals at England Family Mortuary are respectful, helpful, and made a hard time less difficult. My fear was someone just doing their job. Instead the compassion was felt through the phone. They didn't rush us, but rather helped in making my father's final resting place and ceremony an easier process. Not more pressure, but helped every step. read more

England Family Mortuary - Mortuary Services Near Me - Temecula, California

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A very pleasant, stress free experience. Everyone we dealt with was caring and patient. Very helpful. A true family atmosphere. Everything was done on time and exactly to our wishes. Highly recommend England Family Mortuary, Inc. -- Candee B read more

We received the best service. Porcha was amazing, was always so helpful and showed deep understanding for our feelings during this difficult time. She treated us like family. Everything went smoothly, did not experience anything negative. Our whole experience was very positive. We thank Porcha for her patience, kindness and professionalism. read more

Full disclosure. I did not ultimately select England Family Mortuary for my families recent COVID related cremation needs. The reason wasn't price. It was service. I called on 12/31, the day after my father in law passed due to COVID. The woman I spoke with sounded nice and professional. The information she provided was in line with other services in the area. The problem was the lack of speed. I was told I would get some docs to sign via email within the hour. Two days later I finally got the docs. By that time my mother in law had already chosen another service who had responded much more timely and for a slightly lower price. I gave the three stars since they were professional up from and I'm sure COVID played into some of the delays. I just couldn't wait since the hospital was pressuring us to move his body ASAP. Given the reviews I've read I wish we'd had the chance to work with England but the initial was just too much of an issue to overlook. read more

I meet with Zack and he was very helpful in planning my husband's service. Not pushy . He was helpful in me choosing the right plan to meet our needs. It's a Christian ran mortuary with caring people. read more

It is not very often in our lifetimes that we need to use a mortuary. That's why it's so important to find the right one. England  Family Mortuary is the right one.  The 1st time that I use them was about 7 years ago for my mother-in-law's funeral arrangements.  They were so compassionate and caring and guided my wife and I along the process. They made everything run smoothly and the staff were all so kind and knowledgeable.  Planning a funeral is a very difficult and stressful time in our lives. I was glad I chose England Family Mortuary to help us along the process. The fact that I use them again for my sister's funeral this past Wednesday is a Testament to how good they are. I would highly recommend using them when your family is in need. Rob H read more

The staff was very supportive in a difficult time. Brenda Sanchez was there for us at every at every turn. She answered every question that we had, and she had great suggestions. read more

This review is most especially for Porsha, the funeral director. She is the face as well as what seems to be the backbone of England Family Mortuary. When you're searching for a mortuary, it's usually during a tough time due to someone passing, but Porsha just knows how to make light of things and make you feel warm and welcomed. We walked in with no appt and she assisted us right away. She gave us a handout that thoroughly had all their services and prices. Full transparency. The amount of services can be overwhelming in a good way, but she helps guide you based on what you're looking for. We then went home to finish the crematory paperwork and Porsha was so kind, she said we could contact her at ANY TIME, even after hours to help us complete the forms. She is seriously an angel during this whole process. She even sent us examples of the merchandise they have such as memorial books, prayer cards, memorial folders, etc. They have a number of beautiful urns that we picked out for my grandpa and we even upgraded the one we already had for my grandma. Porsha is very communicative and double checks forms and name spellings for everything. She is very attentive, kind, and really makes you feel special, like family, not just any other customer. The overall vibe and feel of this mortuary just feels good the second you walk in. It just feels very light and airy. Their chapel is beautiful and they have a reception area available, which was nice compared to the other two mortuaries we visited in town. My family and I would definitely recommend EFM! Thank you for taking care of our family and the families of our community! read more

Janice and team made a very unpleasant situation manageable. Everyone was very kind. Top level service.

I am so grateful I used this business for my husbands recent funeral. From the lovely facility itself, to the thoughtful and helpful guidance I received from the entire staff, I couldn't have imagined a more special and caring funeral experience. Zach met with me and helped me with my decision making without any kind of "upsell" pressure. Pastor Greg, who led the service, was respectful and warm. The staff was always available to answer questions. It was also so convenient to have my service folders printed right there. They made getting a photo slide show loaded to play super easy. When asked, my husbands hospice nurse recommended this business to me, and she was indeed spot on about how caring they were there. More than one person told me after the service that it was "the nicest funeral" they had ever been to. One tiny flaw was the coffee carafe was too small, but that's a fairly insignificant detail in the big picture. read more

Not going to say much regarding my family's loss- I will say this: This Mortuary, and Janice England especially, Josh and others are some of the best, most attentive, empathetic, reliable, and available people I have come across in the most trying event one can experience in life. The staff did an excellent job in assisting us with our loss. Not only in the actual logistics from the beginning, but to the conclusion of everything that involves losing a loved one. Not once were we treated as though we were a bother, and they were available at all hours via text, or phone call. England Family Mortuary made the worst time of my life much easier to get through by affording us every level of customer service and timeliness one could hope for. With that also came compassion, dignity, and as a business, integrity and service at a fair, and reasonable price. No one wants to lose someone you love, but if you do, I cannot recommend another service more highly than England Family Mortuary. Thank you Janice and Josh England. read more

Every one was cordial and respectful in the process and made it easier for me to accomplish all the things that needed to be done.

The service was great. They were very very helpful very compassionate very kind. Cannot say enough good things about them.

England Family Mortuary really helped me and my family during the most difficult time in our lives. The information was relayed delicately and at our convience. Email and text was available for days we couldn't face the outside world. It is a family owned business that really caters and cares for their customers as well as your loved ones they take care of. The pricing as well couldn't have been more affordable. We need more businesses like them! THANK YOU FROM THE CASTANEDA FAMILY. read more

England Family Mortuary definitely came through for us. We were originally going to use a different mortuary but that fell through since they were dishonest about their prices. England Family Mortuary showed honesty, sympathy and professionalism. The process of planning, scheduling, picking out the casket, etc is never easy for a family who's already grieving but the England Family Mortuary made it pretty simple for us. From the viewing service to getting my beloved husband to his final resting place, we were overall satisfied with their service and accommodation. They might just be the best one in the area! read more

England Family Mortuary was professional and competent. They followed through and everything went smoothly. I'm happy that I chose them to handle the cremation and rosary at the chapel. I was impressed with the chapel. It was large and had an area with sofas and comfortable chairs. read more

My father was a WWII/Korea War/Vietnam war veteran and lived a good long life. We did not have any plans before his passing and found England Family Mortuary. Greg and his wife Janice were the most compassionate persons we could have found to take care of my father's cremation. Extending help for all the paperwork required and treated my father's remains with the utmost respect. We can only recommend England Family with the highest rating and thank them very much for all they did. read more

The service was kind and helpful. I am thankful. it's a service you wouldn't want to use but it's part of life.

I cannot say enough to even begin to convey my gratitude and appreciation that they showed during my unfortunate time. Porsha, especially is to be commended beyond and above for her attitude, knowledge, and overall care that she showed and distributed throughout my family...I am so very grateful that they were there in my time of need. read more

England Family Mortuary - Mortuary Services Near Me - Temecula, California

I am very happy with the service I have received. They did a lot of work for me my daughter died in Tennessee. she was murdered her body was transported from Tennessee to the England Family Mortuary did all the work for me to get my daughter home here in Temecula. They manage to get her home sooner than I think between having the flight cancelled three times. England Family Mortuary find where my daughter is in Tennessee, I am very thankful for the help I wouldn't know what to do without them. They also help me with my husband passed away four years ago Greg is excellent anything I ask for help he manage to do it. read more