Joe has tread my recently pass mom with care and has been very helpful through our grief with the journey or cremation and everything that comes with it, including death certificate and eulogy. I live in Texas and was walked through every step over the phone. read more

Joe , professional , friendly , understanding , patience me and family can't express the level of kindness that surpassed our expectations especially during the time of bereavement. The detail and the very special gift (bracket) given to my daughter and I that represented all the things my mother loved . Thank you Joe for everything , sincerely The Combs Family ! read more

We had the pleasure of working with Desiree Weimann to lay to rest someone in the family. She was extremely helpful and compassionate in answering our questions and walking us thru all the steps in this process. Thank you for helping us and others during a time that is already sad and difficult and making it as easy as can be. read more

Excellent from day one, we were kept informed, assisted and any and all questions were answered promptly. The day of the service and reception was just perfect, the music, video, reception room and chapel were set up beautifully. Father Bob gave a wonderful service and the staff acknowledged our needs and assisted us with kindness and care. Thank you so much Evans Brown, me and my entire family appreciate your exceptional service. Family of J. Fischel read more

My mother in law unfortunately passed away recently. She also desired to be cremated. My wife and I had no clue on what to do or even the next steps. We contacted Evans-Brown and we're helped by Joseph. He was great and guided us throughout the process. We really didn't have to do much at all. He took care of everything, even contacting a local Catholic Church for services. I highly recommend them. It's was a relief to have someone take care of this while mourning. Thank you! read more

The coldest most uncaring people ever! Mom died just yesterday, and all I did was ask if they would let me make a down payment to cremate her, and then make payments. I was treated like TRASH. The girl there went down this list of other things they had to charge me and refused to take payments. I'm a disabled vet/senior on disability, indknrbhVs that kind of cash laying around. It took every thing I had to make the 11 hour drive to California from where I live in Arizona. Talk about heart breaking, unexpected dignity and compassion, I guess that's something afforded the wealthy ONLY by Evan's Brown. My day just got worse. My poor sweet momma didn't deserve this. Shame on Evan's Brown. What horrible people. I'm heart broken. Don't expect these people to have any kind of heart, it's a mind blower considering what they do for business. read more

The minute I walked in needing information for the abrupt passing of my dear friend, I was greeted with compassion and a beautiful smile from Carlos. Carlos was kind and extremely patient. He listened to me, he answered all my questions and was very helpful. I was fortunate to have worked with him and Lisa Krueger who was also terrific. She has a big heart and always made sure all our needs were met. In the midst of the pain, I felt comfort in knowing good people still exist. Evans-Brown Mortuary should feel honored to have such great employees. Every employee I encountered had the "what can I do for you" attitude. Congratulations Evans-Brown and thank you employees for making the pain a little less with your willingness to make a difference. read more

You never think to write a review for a Mortuary but it's when you truly need the customer service, compassion, patience of a staff. We recently lost my father and this was supposed to be a transitional place but it ended up becoming the place where he stayed and was well taken care of. From the moment my Father was removed from our home, he was taken care of, so were my family. We want to give a SPECIAL thank you to Carlos Carrillo that was just a special person, patient , understanding, informative , communicative, and emphatic. He made this difficult process seamless and took personal care of us AND my Father. They have great selections and the service was fairly quick. We can't thank them enough and appreciate them for everything. read more

My father's funeral was yesterday and I can't begin to tell you what an outstanding job the staff at Evans Brown Mortuary did for our family. They really took the time to make sure everything was done with care and were so patient when we had last minute changes. I'm forever grateful to them for making my dad's last day on earth perfect! read more

Evans-Brown - Sun City - Funeral Services & Cemeteries Near Me - Sun City, California

We never prepared to loose our 17yr old son. And the last thing we wanted to do was plan services. Justin was one of the most gracious and patient professionals to help us through the process. They package was affordable and all inclusive minus food. We didn't have to worry about much. The day of, two staff were Assigned to us abs the gentlemen went over and Above to help us while Giving us room to grieve. They helped make the best of the worst possible day of our lives and made us feel like they cared. Thank you all. read more

My son's death was the worse thing to ever happen to me. A mother should never have to plan her children's funeral. From our first meeting Desiree and her team was with us every step of the way. She made the most horrific time in my life tolerable. The funeral was beautiful and I couldn't ask for anything more, except to have my son back. Thank you, Desiree. read more

Evans-Brown - Sun City - Funeral Services & Cemeteries Near Me - Sun City, California

We used Evans-Brown Mortuary for my brother's funeral. Problem after problem: 1. ON the Statement of Death - WRONG SS number. 2. They promised we'd have the Prayer cards and Program on a Friday, didn't get ANYTHING until the following Wednesday - and two of the four pages of the of the program were wrong - WAY wrong! Not even close to what we had discussed. Desiree, who we worked with, said it was because there were six other people ahead of us. Apparently, they weren't ahead of us when she made the promise. 3. Desiree had also said she'd provide a picture to go in the frame of the urn. She "forgot" all about that until we reminded her. Just picked up the prayer cards, programs and picture now, and they are the CHEAPEST thing I have ever seen. This place is a total rip-off and I highly recommend you go ANYWHERE else because they got nothing right. I, and my brother's wife are SO disappointed in the whole experience. read more

My husband and I went here for the cremation of our son. We met with Desiree and felt comfortable moving forward with this mortuary. At first the communication was good and then I started to have to follow up on cremation schedule and pick up date because I didn't hear from her. After a few weeks I received a call that my son's urn was ready for pick up. I headed over and Desiree apologized for damaging his urn while polishing it and would order a replacement. She was insistent that she didn't want to bother us with it, she would handle it herself and to just email her the order information so she can place the order. Within minutes we sent her the order information. I was understanding because people make mistakes, she apologized and was going to replace the urn. When I ordered the original urn, it took 5 days standard shipping to deliver. I gave two weeks before I reached out to Desiree on the status of the replacement urn. She didn't have any updates, no order info, nothing. It was very upsetting because she said she would handle it and it appeared to fall off her radar. When the replacement urn came in Desiree notified us and said it would take 10 minutes to transfer our son's ashes to the replacement urn. My husband informed her he was on his way. When he got there she said it would be an hour to transfer his ashes in order to ensure she doesn't pierce the bag of ashes. My husband was upset, because she said it would be 10 minutes and he needed to return to work. Desiree was questioning why he was upset. I had to return later that day to pick it up. It was a very frustrating situation on top of an already traumatic situation. I would not recommend this place. read more

I cannot praise Carlos and his team highly enough. They took extremely good care of my loved one from beginning to end, and I'm so glad that they were highly recommended to me. read more

Evans Brown took wonderful care of my father in law during this crazy, unpredictable time. They went above and beyond to give him some military honors that he deserved. I would definitely recommend Evans Brown to any family during the loss of a loved one. Thank you again Evans Brown. Steven L. read more

My sister died on April 30, 2021. I called Evans Brown Mortuary in Menifee. This was the 4th family member I have trusted to Evans Brown. The immediately picked up my sister and brought her to their facility. Veronica and Elizabeth contacted me and got my paperwork started. They both kept in constant communication with me. They always returned my calls right away and helped me through the entire process. More amazing than that, they truly helped me through a very, very difficult time. Every few days they would text me to see how I was doing and offered any help they could provide. Their messages were truly from their heart and I could feel it. The cremation process took about 7 weeks because the crematories were so backed up due to COVID-19. When my sister's ashes came back, I couldn't bring myself to pick her up. Beyond belief, Veronica personally delivered her ashes to my home. We all must realize the emotional impact all the deaths they had to deal with was overwhelming for all the people who work there. Who is providing emotional support for them? I think about them all the time with warm thoughts. Veronica and Elizabeth are wonderful and caring people. I surly hope their employer appreciates them. Thank you so much Veronica and Elizabeth for making this horrible time a bit easier for me. You both are truly angels and you went way beyond expectations. You really do make a difference in peoples lives. Kathleen Dunn Menifee, CA read more

My Father and family were provided outstanding and compassionate care from the moment we visited the facility for planning purposes, until the conclusion of the re-pass. Justin and all others we interacted with throughout the day of the service could not have been more considerate and professional. This staff goes out of their way to accommodate the family and all guests. I strongly recommend this mortuary to anyone who desires the best possible customer service, a clean and roomy facility, and prices that are extremely reasonable. We were provided every service we agreed on and were not charged for anything we did not agree on. My Fathers passing will always be favorably remembered thanks to Evans and Brown Mortuary. read more

If I could give 0 stars I would. While at my grandpa's burial, we had asked the Evans-Brown Mortuary representative where flowers were that were supposed to be brought to the cemetery by Evans-Brown. The representative, older white man, was unaware about the flowers and when communicating that to my family he was rude and careless. He expressed our concern as a non issue to him. To quote the representative "what do you want me to do" when asking about the flowers. After arguing back and forth with this representative and people at the mortuary it was later found out that they placed the flowers that were for my grandpa's burial in another person's service. I would not recommend using this business for their lack of compassion and professionalism. read more

There are not enough positive adjectives I could use to describe my and my family's experience with Evans-Brown Mortuary (Sun City & Paris locations). Carrie at the Sun City location was not only very informative, but she was beyond supportive and kind. She exudes love and patience. You feel it immediately upon meeting her. I simply LOVE her. Admittedly It is odd to admit considering I didn't know her at all before unfortunately needing mortuary services. She was just THAT kind and simply that amazing. The Sun City is beyond lucky to have such an amazing person there! I feel she went above and beyond in every sense. Which now leads me to the Paris location. Due to the unavailability of the chapel on the day we needed in Sun City, the Paris location was offered to us. At that location on the day of our services, Jack (I believe his name was - kicking myself in the rear for not being absolutely certain of his name) was exceedingly accommodating, helpful and also very kind. He's warm and friendly demeanor helped on a very difficult day. He stayed from beginning of chapel service, to the end after burial. After all services were provided and my loved one was laid to rest, a couple weeks later Evans-Brown staff (Elizabeth - working alongside Carrie) made sure to reach out as a post-service followup of sorts. Elizabeth reached out and checked in with me... offered additional condolences/ support and furthered showed me they cared. Customer service is sorely missed now-a-days and nearly none existent... but rest assured that it is not the case with Evans-Brown Mortuary. My entire experience (Considering the sad circumstances) was very positive. I'd recommend Evans-Brown to anyone needing these types of services!! read more

Unfortunately, I found the employees to be highly incompetent. The organization made a significant mistake for my family members service. They did not apologize, they in fact blamed my family for the incident. They did not take accountability for their mistake. They were not compassionate to my family. I am applaud at the lack of customer service this organization provided. They continuously fought with with my family on the day of the service. I would not recommend using this company to take care of your loved one. read more

Attended a service recently. First there was no one available to assist visitors to the guest book (we ended up catching guests outside as they were leaving to get signatures). As we waited for the service to begin, although the music was soft & instrumental the selections could have been more appropriate. During the service the usher failed to close both doors to minimize freeway traffic noise. So we could hear loud traffic noise while the pastor was giving his eulogy. Lastly, the audio visual equipment did not work and therefore, they were unable to show the DVD the decedents mother created of her son who tragically passed at the age of 21. Another guest, who had stated she attended a service here 1 year previosly, indicated the same issues occurred at that service as well. Considering the cost of these "services" I can only Hope EB will refund a portion of their fees to this struggling mother!! No recommendation here read more

Death is a hard thing to handle , especially if it's your dad . The people at Evans-Brown couldn't have been better to us . We first met with Armand, he was wonderful, then we met with Desiree- loved her , and finally Jack . From start to finish, each of them made it nice and easy . Every detail was perfect. Our father's ceremony was beautiful. Our whole family was very pleased . We would definitely highly recommend Evans-Brown when it's time to bury a loved one read more

Nothing but care and professionalism. Losing a family member is difficult enough, but knowing that your family member is treated with care and respect after they die is a comforting thing. James and the entire staff at Evans-Brown Mortuary made this difficult process more manageable. Any question or concern I had was thoughtfully addressed, and after the process was over they reached out to me to check in how I was doing after some time had passed. Know that your loved one and you and your family will be well taken care of by the staff at Evans-Brown Mortuary. read more

If there was a spot to put NO star I would. I lost my husband unexpectedly 7-7-2020.a friend referred to Desiree @ Evans Brown. She was amazing for my husband, now 124 days later my son was murdered. I called her back to help me with my son. At first she was like before. I asked her to email me a picture of my son, she text me it. Wow I was frighteningly a mess after that. She them proceeded to say my son would be on a table with a blanket on him. Myself & my other son (son who passed twin brother) go to say our goodbyes, and he was in the cardboard box he was going to he cremated in. There is tons more of heartache she caused me and my son with also giving us 40% ashes and the rest to my sons father. Who was never in his damn life. This women needs to he fired!! I already filed a complaint on her. DO NOT TAKE YOUR LOVED ONE HERE!!! NO COMPASSION!!!!! read more

Alicia and Justin were extremely helpful! This location we sought out being the best and most beautiful location and has comfortable seats and they were very helpful With our request !! Once again thank you Alicia for treating us all with highest dignity and respect. Friendly, helpful, and my wife Angelita would thank you if she could. Great experience and special service from Alicia :) Kevin y read more

I'm a disabled veteran with a Battle Buddies service dog (Oso) from Vancouver, WA. I belong to the Patriot Guard group in Portland, OR. where we honor our fallen. I recently went to the pool hall (Friday) in Sun City where I found out about a fallen hero Marine Jim Thorn whom found out he had cancer and died 3 days later. That next day was going to be his celebration of life party. What!? I scrambled and called, Evans / Brown mortuary explaining my scenario of needing a casket flag so that I may present this to his wife on Saturday. I explained who I was and with, " No Hesitation " Jason at Evans / Brown honored my request. Thank you and God's Blessings for this as it was a special day For God and Country Frankie&Oso read more

We recently had to bury my step-father, and while all deaths are tragic, this one really hit hard. It was so hard for my family to function let alone plan a viewing however, Veronica made that 100 times easier. She handled everything from beginning to end, we did not have to think about anything and I was stressed and worried and anxious and mourning so I called her A LOT and she was there every single time! Everything we asked for, she made happen. There was a lot of paperwork involved because he wished to buried in Texas and she walked us through every step! I will forever be grateful to her and I can't forget to mention how awesome Caleb was on the day of the viewing! read more

I never thought I would be having to post a review for a mortuary but we just recently lost my father. The staff at Evans Brown Mortuary were the kindest, sweetest, most helpful people during this horrific time for our family. I would highly recommend them read more

I don't write many reviews but really had to this time. My mother passed away unexpectedly and my dad, sister and I were a mess and had never had to go through this process especially during a pandemic. From the time my sister contacted Justin there to the viewing and services with Maurice. They were understanding to our needs and worked with us to involve as many family members as possible. There first question wasn't what's your budget like unlike 2 other places we called and we were very happy with the prices. Thank you Evans-Brown read more

Unfortunately We lost my dad a few weeks ago after a battle with Cancer. We contacted the mortuary in the middle of the night expecting a machine but instead our call was answered right away! We went in a day or so later and had the pleasure of meeting with Kim. My mom, my sister and I were a mess. Although we expected this day we were in no condition to handle anything. Kim made this horrible tragedy actually do able. I believe she was born to do this, she was never pushy, never blinked an eye when we asked her to repeat the information and we believe she is the only reason we got through this process with out a breakdown of our own!! The day of the service the other employees were absolutely amazing to say the least. My dad was treated with the utmost respect as well as our family and every single loved one that came for his service. After dealing with not only Evan - Brown Mortuary as a whole, but specifically Kim, I will be referring anyone and everyone to them. read more

Justin L. The only misunderstanding is that you are failing to own up to your negligence in honoring my fathers wishes. These wishes were clearly discussed and agreed upon when you met with my sister, mother and I. These arrangements were made by my father prior to his passing. You said you would make contact with my fathers lodge and pastor. Your actions caused my family anguish and distress knowing that my fathers wishes were ignored. My advice to others; if your loved one is a Free Mason, don't count on a Masonic funeral at this particular mortuary, unless you make the arrangements yourself. And if you would like a pastor or any type of speaker, contact them yourself. What really gets me is there was no apology to our family. We were left grasping at straws the day of my fathers funeral. Not to mention the dates were wrong on the little hand outs.......... read more

This company misplaced flowers that were supposed to be brought to the cemetery. When we asked the the man who represented the mortuary about the flowers he dismissed us completely and went forward with the funeral rather than taking the time to check on the concern. He then proceeded to state "nothing was there when he left". Indicating we made a mistake. In the end the flowers were in a completely different service. There was no accountability for the mortuary's mistake. Wouldn't have given a star but you have to rate them in order to post. read more

My grandmother recently passed away and Evans Mortuary assisted our family throughout the entire process from her funeral to cremation. We are Chinese immigrants and my grandmother's death was actually the first death in the family we had encountered here in the United States. My mother originally was looking into a Chinese funeral home that was two hours drive from where she lives since she felt like they should be more aware of our customs and culture for the deceased. However, we are so glad we had decided to give Evans Brown Mortuary a try. John was very thorough, professional and patient when he greeted my family and went over the entire process. He really helped us in getting to know the process and deciding on the details such as scheduling a funeral day that would work out the best for us and picking out the right casket and flowers and things. Desiree was a guardian angel. She helped clean and dressed my grandmother and also did my grandmother's makeup to make sure she looked nice. When my grandmother was alive, she was a very classy lady who always made sure she looked nice. We had a fancy outfit and accessories for her according to her wishes and Desiree really made sure every piece of clothing and accessory was put on her perfectly. Desiree was also the person that handled cremation. Everyone was in grief but Desiree really made the process as serene and respectful as it could be and it really gave us such peace of mind knowing someone professional as she was taking care of a most beloved family member at the very end of the journey. Denise went above and beyond in obtaining my grandmother's death certificate in order for the cremation to happen on the same day as the funeral. My grandmother's attending physician at the hospital messed up twice on her name. Denise really helped our family to achieve our customs by having the cremation on the same day of the funeral. One small thing we missed out was background music during the funeral ceremony. I wish someone had informed us about it so we could arrange to play my grandmother's favorite music when everyone said their final goodbyes. read more

I want to thank Evan's Brown for taking such wonderful care of my father in law. Unfortunately he passed during the onset of Covid 19. We were able to wait for him to have some military honors for which he deserved for his long tenure of service. Evan's Brown took care of everything as he was one of their own. My family and I are truly grateful. read more

Attended the funeral of a family friend today. Staff was less than helpful. When we arrived a woman approached us, asked if we were there for the service, waived us toward a door and walked away. The sound system was horrible, it went on and off throughout the program, so we were unable to hear many of the speakers. The facilities were old, dated, and dirty. read more

I want to say thank you to Jason and his staff. They were very helpful and respectful during this sad time for myself and my family. He answered our questions and explained anything that was confusing including the process and time frames. I am truly grateful and I do recommend them. They made sure everything was taken care of for my husband, myself and our family. read more

Personally delivered flowers the day before my grandpas funeral (like instructed, BY THEM!) with the information they needed (time and place of funeral and my grandpas name. The day of the funeral NO FLOWERS! The man who worked for them told us, there were no flowers, he dismissed us, and held no accountability or even tried to call the mortuary to figure out where the flowers were. As upset as my mom was we tried to put the issue aside to give my grandpa a peaceful goodbye. We again addressed the issue with them and their response was blaming us for the way we dropped the flowers off, they would say, "What are we suppose to do?! We extend our condolences." They would continue to attack us. The flowers ended up at someone else's funeral. During a time of morning and a place where they are suppose to provide customer service, they deserve negative stars. Very unprofessional and impersonal. read more

I've never written a yelp review but my sister and I were so totally impressed with our recent experience at Evans-Brown Mortuary that I felt compelled to share it with others. The facility was warm, inviting and peaceful. The staff were professional and compassionate. I can't say enough good things about the Director, Justin Luyben. He was compassionate, patient, and efficient. He took care of all of the details of our mother's last arrangements and really took the stress off of us. Everything was so seamless and we could tell he was very experienced. I'm so grateful for the care my mother and the rest of my family received during this stressful time in our lives. I was also impressed with the slide show they helped compile for my mother's memorial, they made the process so easy for us and it turned out beautiful. I'd highly recommend Evans-Brown Mortuary to anyone unfortunate enough to find themselves in need of a mortuary. read more

We went to Evans Brown when my brother lost his 20 year old daughter unexpectedly. You can imagine the heartbreak and sorrow we were feeling. We spoke to Danette Moore who was helpful, intelligent. Caring, kind, funny. Made us feel at ease with this process. She went above and beyond her call of duty. Staying up til wee hours of the morning finishing all the details. Showing up the next day to help us unload our truck. we were extremely happy with the service here. read more

I would like to update my review. Justin has gone out of his way to do something for my family, do to the mistakes and misunderstandings we had with the mourtary. I feel his gesture was very heartfelt and in a way he gave us a piece of my dad back Thank you for genuinely careing justin read more