I do not understand all of the one-star reviews. My experience at the doctor's office was very professional and pleasant.

I have been getting on-and-off acne and some melasma since pregnancy, so I finally decided to get it checked and visited this clinic. The front office staff checked me in well, and I was taken to the room promptly. But the consultation itself was extremely disappointing. The moment Dr. Paul walked in, it felt like he was already ready to leave. He was impatient, barely looked at my skin, and didn't even properly examine or touch the areas of concern. There were no questions about when it started, what triggers it, whether it fluctuates, pregnancy history, or if it may improve over time. The only "solution" prescribed was sunscreen which I already use daily and a topical retinoid. The entire appointment felt rushed and dismissive. I was in and out within 10 minutes and charged $140 for it. It's honestly disheartening when you go in hoping to feel heard and guided, only to feel like just another rushed appointment. I truly wish I had skipped it. For the time and money spent, I would've rather gone to a cosmetology or skincare clinic where at least the experience feels personalized and worthwhile read more

To begin with, I was referred here by my pediatrician for my 9 month old who was already diagnosed with sensitive skin and allergy to dairy. Our Apt was at 1:10 pm, but they sent a text saying to arrive at 1. We weren't seen until 1:40 so we waited 30 mins to be seen, just for the doctor to tell us it's an allergy of some sort. Then we go to check out and they wanted to charge us $130 for five minutes we got with the doctor.. I am so frustrated. It was such a waste of time. read more

I will NEVER set foot in this doctor's office again. Which is sad because I liked the two doctors I saw, it's their office and billing office that is the problem!!! I'm not going to go into the details since doing so will not change anything and not get me my $$$$$ back. I chalked the loss up to learning a lesson, A VERY EXPENSIVE LESSON, that you have to be careful with who you trust and believe. Some people are only interested in grabbing as much of your money as they possible can. Their office was of no help and their billing office, which I learned is not their billing office, it's actually a medical billing company, was of no help either. All the billing office was interested in was getting my $$$$$$, which they got only so I could avoid going to collections. read more

I have been going to English Dermatology for over 20 yrs. Brian has always gone above and beyond with any concerns I've had. He explains everything in detail and I trust him 100%. Dr Karen Chen was also amazing! I had her check a spot on my scalp and she told me that's wasn't anything, but the spot on my face needed a surgical procedure called Moh's. I said "what spot". She handed me a mirror and showed me the spot on my face, a tiny little "nothing" to me. I didn't know what she was talking about. She said "trust me, it's there and you need to have it dealt with ASAP". I ended up going to a Moh's specialist, and my results were amazing. My point here is that I couldn't see that spot and had Dr Chen not been so highly observant and professional, who knows how long this cancer might had grown beneath my skin surface. I am very thankful for my caregivers at English Dermatology. read more

I'm just going to save you time and tell you to not waste your time or money here. I went in for a concerning spot on my forehead and was seen for 30 entire seconds by a "doctor" who literally shrugged his shoulders and said he didn't know what it was. I then paid $270 CASH on my way out... with zero answers to a very concerning situation. I then saw another dermatologist that I was recommended to who has me going into ironwood cancer research center asap. Had I listened to this negligent dermatologist who knows how it could have ended up. To boot, I just received a text from them claiming I owe them $215.40... when I paid cash at my worthless appointment. Don't waste your time. This entire chain is nothing but a scam and I'd hate to know how many people have been harmed or ripped off by them. Unbelievable. read more

English Dermatology Gilbert - Dermatologists Near Me - Gilbert, Arizona

Very Expensive, and double billed my insurance. When I questioned the bill, they said they couldn't discuss it with me - front office staff. I asked who could discuss the details of the bill, and they said no one was available, but to call in. tried calling in, and only get the front office staff. No one can explain why my portion of the standard annual skin exam was $600+ that is with insurance coverage too. Called insurance company, and see a double billing for the same services on the same day. I do feel the doctors are good, but the staff handling billing questions is not very competent, nor cares about customer service. read more

I was denied service because I didn't not have my daughter's 2026 medical card. It's been 2026 for 2 business days lol. Nothing has changed, I just don't have the new card yet. Front desk gal said I could not be seen, it's their new policy. But did she swipe my card and charge me a co pay? You bet she did! read more

Neither my husband or I will ever go here again after recent experiences. Before my visit I got an estimate to have a skin tag removed. The procedure by Michael Hinkley took less than two minutes start to finish. They not only charged me the amount estimated but then they filed a ridiculous claim with my insurance, unbeknownst to me. They never said anything about filing anything with insurance because It was strictly cosmetic. I will be reporting this to my insurance and other state agency to investigate. As far as we're concerned this is theft! read more

No comments. Each to their own. I just wasn't happy with my surgery. DR was to busy taking about her night out the day before. Queen Creek Location. Not Lindsay RD location. read more

My appt was great. Doctor and staff great but they flip side is SO FRUSTRATING. You can't speak to the office staff outside of the office!!! I had a 1:00 appt. The staff sent in a RX. I went to pick it up at 4:00. It wasn't in the system. Tried to call the office had to speak to a random person not in the office. she assured me the doctor submitted the rx and it should be approved by the RX team in an hour or so. WHAT? Since when does a DR need an RX approval from a different team? Its 7:30 still no RX at CVS. This automated crap does nothing for patient confidence and makes the process drawn out and stupid. What is wrong with the Dr or MA sending the dang RX directly to the pharmaxy so patients have their medically needs addressed in a timely manner. I like the Dr and the PA I see in the Gilbert office but I will not continue there with this type if management and lack of patient access to the providers. I will be going to a different practice that actually answers the phone and addresses patient needs without the beurocracy. read more

Once again extremely disappointed with this office. They do actually answer the phone now as they put money into a call center. But not shockingly they do not keep your appointments. They will move your appointment without notice, and send you erroneous text messages to give you the option to move up your appointment. These messages do not give you time/date options, but will just rebook you. The front office does not care about you or your appointment. I've been waiting months to be seen, and today yet again I was told my apportionment was moved. Do not go to this office, it is a complete waste of time. read more

English Dermatology Gilbert - Dermatologists Near Me - Gilbert, Arizona

This was my first visit and had a great experience overall! The girls at the front desk were so welcoming and made me feel comfortable right away. The doctor was very friendly and took the time to explain things, though he did talk quite a bit . Still, I appreciated how thorough and personable he was. As a new patient, I felt well cared for and definitely plan to come back! read more

My medication was denied by insurance. The practice will not call me back to resolve. They leave notes for when I can in but will not return a phone call. I've had to call daily for a week while my medication has run out. The worst customer service I have encountered. read more

This is one of the worst doctors experience that I have ever encountered. All the way from the scheduling to the front office to the doctors. My first issue is when I scheduled my very first appointment and I had a lengthy conversation about doctors being in network versus out of network scheduled with the seemingly correct person and came in the next week after scheduling time off of work. Arrived at my appointment and sure enough the doctor they schedule me with was not in my network. This is all the girl at the front desk said sorry your doctor is not in your network. She looked at me like I was lost. To which I said, can I see your office manager. The office manager came out, confirmed her statement couldn't get me in this day even though I took off work. I had to ask them if I could reschedule they didn't even offer. I came back in the following week again after I took off of work. Everything was fine at the front office this time got to the doctor. Doctor looked at my issue for less than one minute prescribed meat ointment And sent me on my way. Ointment did not help at all. I had no rash I had no scaling I had no itching. It was just a pigment discoloration. So I reschedule. again took off of work got to my third appointment and they told me it was on the incorrect day. Which is absolutely not correct. Apparently they outsource their scheduling and that is where the end network and days get handled, but they have no control over it so they say. So I will be looking for a new dermatologist. And I would advise anybody to stay away from this experience. read more

Terrible billing department. We asked paper bills be sent to our address as we had issues with their online system. No bill arrives and they turn over account to collections. Call billing office to get bill and pay but they refuse to send out a bill. I would totally avoid this dermatologist. read more

Terrible clinic!! Do not go to this clinic !! I went there twice and asked them to do a skin test and they never did it and insisting that I just had a dry skin. Later I went to another clinic where they actually did a skin test and founf out it war a fungal infection . They solved a problem that I had bothered me for years. read more

I was referred here by a close friend and was ecstatic to begin my Accutane journey. I have struggled with my confidence for years because of my acne and clearing up my skin would have changed my life so I was very optimistic when coming to this office. When I showed up for my first appointment, I was told that I had accidentally been booked with the wrong provider and was asked to reschedule. Luckily the correct provider had an opening and I was able to get seen. I walked out of that appointment so excited. After returning a month later to receive my prescription, I was met with lots of difficulties trying to actually obtain my meds. First my provider didn't complete the requirements, then they never sent it to the correct pharmacy. I called daily in hopes of getting this resolved but I was either not able to reach someone or my requests seemed to be swept under the rug and never addressed. After two weeks of calling and begging for a resolution, I was finally able to pick up my medication and begin the process. Currently, I am meant to have an appointment next week to receive my third month prescription, however, I still have not picked up my second month. It has been a similar cycle of calling repeatedly and leaving voicemails but never receiving a call back and therefore never getting my issues addressed. I came here in hopes of healing my skin and getting my confidence back and this office has failed me. I urge everyone to explore other options. Accutane can already be an intense process on its own, the last thing I needed as a patient was an inadequate and unprofessional team. read more

Please for your own sake, don't overlook any of these reviews. Every single one is correct. Made a mistake and missed my appointment and the RECEPTIONIST was the one to tell me I had to restart the treatment plan I was on because I missed the appointment. I tried to speak to my dermatologist but she said he was unavailable. Over the next 3 days, I had called 3 times trying to get ahold of my dermatologist Brian and received no word from him or the office. Go to Desert Sky Dermatology in Gilbert instead. read more

had an appt for a concern I had on my arm and the front desk was so rude Also the doctor came into the room looked at the area and said its fine nothing we can do and walked out He did even speak to me about my concerns He was in the room for maybe one minute The office staff were so u friendly and did not care about patients Do Not Go There read more

The Dr was the coldest, rudest Dr I've ever seen in my life. He couldn't wait to get out of the room. He used a laser to revive a spot and never told me what to expect, how long it would take or anything. He was not personable at all. I will never go back. read more

Every time I show up ON TIME for my appointments I end up waiting over 40 minutes in the waiting room. It's a common thing here because sometimes they offer snacks, meaning they know the wait time is so long they have snacks on hand. I don'tt think any effort is made to resolve it either. If you love long wait times then this is your place, otherwise look elsewhere. read more

Just wanted to get a general checkup. I'm getting old, and I have a lifetime of sun exposure. Best to make sure nothing bad is happening. As it happens, it isn't. Dr Chen-Tsai was very personable, paid attention to the few concerns I pointed out, and even did a biopsy of one thing. She was a little fast with the body check, but then she knows what she's looking for. My old dermatologist retired, but so far I'm OK with Dr Chen-Tsai. I'll continue to see her for now, and am recommending her to them. read more

Office does not have it together at all. I was never notified of a new doctor and they had all old contact details. I went twice when i had an appointment and they said it was not in their system. Horrible experience and I was treated poorly and was told by the staff that similar complaints gave been coming in. You are better off elsewhere. read more

Basically everything you are reading from everyone else is true. The doctor was fine, not great. The medical assistant was awesome. The office staff are HORRIBLE. Today was my second visit to this office. The first time I assumed the rude and rushed staff were just having an off day. That must not be the case. Today I got to my 9 am appointment at 8:48. The front desk staff ignored me until 9:03 to check me in. When I went up to ask to be checked in, I was told to wait. I was then filed away to another waiting room. By 9:30 I still wasn't called back. I could hear Office staff (that I couldn't see) talking about a customer who came in for a 9 am appointment and was rescheduled to 145, but no one told him and he was mad so they decided to cancel..... I tried to then see if anyone was going to call me back, but the waiting room I was in had no direct staff there so I couldn't find anyone to answer my question. I will also add that the patient portal is a scam. In order for me to pre-pay the co-pay, which the portal makes seem mandatory to continue to check-in, they wanted me to pay for my initial visit, which was paid in full a month ago. I called them and alerted them to this and they said it was fine and the system would update itself. Today when I went to pay the co-pay the lady at the desk tried again to get me to double pay for the original appointment saying the system wasn't showing the payment. The whole thing is a joke. I will be telling my doctor who gave me this referral about this experience to ensure they don't continue to refer to here. read more

I had to wait 20min after my appointment start time and had to resubmit some questions online even after submitting before the appointment. Dr English whooshed right in and didn't bother to ask me about my skin care regimen. He rushed through the session and had a foot out of the door and a hand on the doorknob before I was able to go through my list of questions. It was irritating to have to feel rushed when their staff was the one that was late. It was like a chop shop feeling, not a lot of extra care. read more

Not the place to go if you value your time I showed up at 1:25 to my 1:40 appointment I signed up online before the appointment but they told me they would need to call me up for something as I was a new patient. I waited about 15 minutes and asked when/if they would call me up. They told me that had not gotten to me yet to check in. I waited another 20 minutes till about 2:00 pm and asked again and they got me checked in. Then I asked how much longer the wait was and they told me the wait would be probably another 30 to 40 minutes. They asked me to come to my appointment 15 min early and in reality I was not going to be able to get called into a room till 2:30 or 2:40, I had to leave since I had a sick child at home and someone needed to pick my other child up from school, waiting an hour to just get into the room with the dr is not something I had planned. read more

First time visit dr Chan was 1/2 late. She literally spent 5 minutes with me and this was a new patient first time visit. I have been to other dermatologist and they checked my whole body. Dr Chan didn't even look at the back of my legs. I asked her if she could freeze off some of my marks on my face as my other dermatologist did and she said that would be cosmetic and insurance wouldn't pay for that I did have a skin cancer to be removed. Surgery went well second visit. 3rd visit for stitch removal went good until I asked out f Dr Chan could quickly look at my face where I get reoccurring blisters. Her nurse was not kind she said I would have to make another appointment or I could wait as she had 3 people in front of me. I'm literally sitting in the room I had my stitches out. Where did patient needs go. I told nurse that I will find someone who cares I feel that Dr Chan is over booked referring to statement front desk girl told another patient that she was running 1/2 late again. What ever happened to giving the patient a bit of her time to listen. Really listen to their concerns. I had had a check a couple of months ago. Because again this rash was active all I wanted was 2 minutes of her time. But nope I had to make another appointment as I had just driven 45 minutes to get there from Maricopa and my husband has to be back to work at 1:00. I am so offended by the nurse. All I wanted was a quick answer. A Quick Look. WOW. read more

I recently went into the dermatology office and was seen by Brian Briniger. It was a horrible experience from start to finish. Not to mention that he spent all of seven minutes talking to me he ended up subscribing a prescription for Monimxodil. he failed to bother to read the information provided by me to them. I did some quick research and found out that Monixodil is very dangerous with people that I've had issues with heart problems in the past stay clear read more

I'm torn a bit here. The medical providers have always been professional and that matters. But, the front office, horrific is too kind. Botched appointments that have been confirmed, their CRM system is utterly useless and they NEVER and I mean NEVER answer the phone. So when you're forced to deal with the front staff to do anything, good luck. Its unfortunate the doctors have such a lousy office ruining their business. read more

super disappointed with my experience and will never go back and suggest no one come here if they want real help. dermatologist wasn't even in the room for 5 minutes, took one look at my skin, and was annoyed when i asked her to explain the routine she was scribbling onto the paper. she left the room and made the medical assistant walk me through it. terrible experience that i waited over a month for when i could've gone to someone who actually cares and knows what they are doing. maybe other doctors there are better but from these other reviews i highly doubt that. i saw catherine chen. read more

If I could give them 0 stars I would. I've never used them for dermatology, only for cosmetic treatments. I paid for 3 BBL treatments with Melanie, the esthetician. She now no longer works there (good for her!), but nobody notified me. I drove 30 min to my appt, took PTO from work, got there and the office staff dismissed me saying Melanie no longer worked there and I would need to call somewhere else to "honor" the 3rd treatment. I called that # and they were not helpful at all, therefore, I asked for a refund. I called them 3 times in the last week and the office manager continues to dodge my calls. Basically they owe me over $100 for the missed treatment and they keep avoiding me. I don't know how they stay in business. I am so appalled by this I don't even know what else to say. read more

The other reviews are correct. Wait time is very long, the time with the doctor is very short. That's pretty typical for dermatology, in my experience, though. My main concern here is that I was asked to pay $300 at checkout. Found out when my EOB came in the mail that I only owed a little less than $200. I have spent 2 1/2 months trying to get a $100+ refund and have not been able to. If you want to lose your money, go here. read more

I understand why English Dermatology has 2 stars. I called to have a skin check since I live in a very sunny state and when she asked for my insurance coverage she said they could not book an appointment because they didn't take my insurance. That didn't surprise me, but then I asked, can you refer me to another clinic and she said nope. Yes, she said the words-"nope" and so I thanked her and ended the call. I am 6 months from enrolling on Medicare and I will not be using English once I have Medicare and a gold level supplemental plan. Poor customer service is usually a symptom of a poorly run medical office and sub standard patient care. read more

Most worthless doctors appointment I have ever had. Had to wait 40min after scheduled to have him spray me with nitrogen and send me out the door after 3 minutes. Then bill me $150 without any warning. Find another doctor with some care for his patients not one that treats you like the next cash cow in line. read more

The staff was kind and professional. The doctor examined me and I did not feel rushed. He removed what needs to have a biopsy without any pain. I felt really good about the experience in Ahwatukee. read more

Wow, I'm not alone in my disdain for the front office staff. The office manager isn't any better. That is sad. Before I go any further, I want to say that I LOVE my doctor, Dr. Chen. This is in no way about her, she is a wonderful doctor I have been seeing her for over 10 years and followed her from the practice she left. This was my first appointment with her at English Dermatology in Gilbert since she left the other practice. I saw Dr. Chen in February for a regular skin check. The front desk person took my insurance cards, my commercial insurance as primary, and Mercy Care Advantage, which was my Medicare Advantage plan, as my secondary. She made copies of the cards and I was called back shortly thereafter. I called about a month later for an emergency appointment, I had a horrible rash and I am a MRSA carrier so I wanted to make sure that wasn't what this was. I got an appointment for the next morning at 8:10 am. I got there and gave the Front Desk person my cards and go sit down. I get called up to the desk and there is another woman there, the office manager Tracy. She proceeds to tell me that they don't take AHCCCS and I would not be seen. (They do take AHCCCS, it's on the Mercy Care Website. And they had just taken it the month before!) I tried to explain that it was not an AHCCCS plan, it was a MEDICARE plan and it had nothing to do with MEDICAID. I understood her confusion and 5said if it really was an issue just give me back the card and bill my commercial insurance, that's what another doctor that I see does because he doesn't take Medicare. She told me "No, I've already seen the card. You can go to our Casa Grande or Indian School office they take AHCCCS.". She was speaking quite loudly and the lobby was rather full, I make note of this because she could have taken me into the back to discuss this instead of talking down to me and embarrassing me. We went round and round and I finally left before I started yelling at her or crying, or both. I called Mercy Care Advantage to file a grievance against English Dermatology. I gave them all of the information that I had, including the bill that they sent me for the February visit. I told the representative, Josh, that I would not be paying that. Josh spoke to the billing department, which did not have my Mercy Care Advantage information (!), but took it so that they could bill them for the remainder owed. Josh also spoke to the Office Manager who told him that the conversation I told him about never happened and that I wasn't seen because my appointment had been canceled, not because of any insurance issues. When pressed for further information, such as why it was canceled or how and when did they notify me of the cancellation seeing as I made the appointment the day before and I was there at 8:10 am, she had no answers. So it became her word against mine. All I really wanted was an apology. I don't think that is too much to ask for, But I can't even get that. And I don't get to see my doctor, that I've been going to for 10 years because the office staff is rude, uncaring, and downright nasty. And they lie, can't forget that, they outright lie. And I refuse to be treated like dog poop on the bottom of someone's shoe. Mercy Care Advantage documented everything that I told them and if they get more complaints my information will show a pattern. From the reviews that I've seen there are a lot of people that are not happy with the office staff. If any Mercy Care Advantage or Mercy Care AHCCCS plan members have had big problems with the Gilbert office staff or any of the offices really, I encourage you to file a grievance with Mercy Care. It's the only to stop them from treating the patients like garbage. read more

If I could give us zero, I would. I have been going to English dermatology for over 15 years. Today appointment at 8:10, waited over 40 minutes to be taken back, and then the doctor Ross, spent four minutes looking at my entire body. I've had issues before regarding running behind time. It's a must that you communicate with a patient upfront when they check in if somebody is running behind homes I understand that happens but communication is the key and that doesn't happen at this office. read more

Received a voicemail about my biopsy being ready- did not reveal results in the voicemail. The voicemail specified to call back and ask for Tammy. Now I've called 5 times today and no one has answered. Not once. How wtf am I supposed to know the results if I can't get anyone to answer the phone. Beyond frustrating read more

It's like that commercial where the Doctors are on hooks They drop in & rush out. I made clear BEFORE the appointment that I wished to establish a relationship with a local Dermatologist because of my history of SEVERE SYSTEMIC PSORIASIS. It took 3 yrs of treatment with a Research Dermatologist, ending with 1 1/2 yrs of Chemo to put it into remission. I was looking for a Dermatologist who knew that Psoriasis is an AUTOIMMUNE DISEASE, not a skin condition & would treat it as such. The nurse/assistant started out by asking why I was there. I began telling her about my history of psoriasis, then told her I had a few places on my skin that concerned me. She cut me off sharply & said, "One thing only. Is it psoriasis or a mole check?" I attempted to tell her that it was important that the Doctor know my psoriatic history in order to properly treat me. In came Dr Chen-Tsai who began lobbing rapid fire questions that could have been ACCURATELY answered by requesting my medical records from my prior Dermatologist. I had brought a list of questions/topics I needed answered. I wasn't even given the opportunity to bring out the list, much less ask a question. She sent in a Rx for an ointment & sent me on my way. I left feeling confused & rattled, not sure of what had just happened. Then I realized that she was THE EXACT OPPOSITE of the Dermatologist I was looking for: 1) She didn't give me the opportunity to ask questions 2) She didn't listen 3) She treated my PSORIASIS as a SKIN CONDITION, not as the AUTOIMMUNE DISEASE that it is 4) She made me feel as if I was wasting her time. She appeared anxious to leave as soon as she walked in the door. read more