My yearly annual eye review. I get a post card every…read moreNovember. Looks like I fell of their chart or something. Not so special.

I have no compaint with the medical services I received at this practice, but their Nazi-like…read moretreatment of their patients is very distrubing with regard to the Covid 19 precautions. Even as late as May 2021 they require that you arrive just minutes before appointments, you cannot have anyone with you during appointments and you must submit to having you tem taken, wear a mask constantly and answer a number of questions before entry into the building despite the fact that I am in a wheelchair and am FULLY vaccinated for the virus. In general the businesses in this town are into control and going on power trips, BUT these people seem to be former Gestapo and SS officers...just talk to the Officer Manager and you will see what I mean! Screw this place I and finding a new eye doctor!!!!

I am a physician with a complicated corneal problem that arose from radial keratotomy procedures to…read moreimprove my eyesight many years ago. When I saw retina specialists regarding eye "floaters" I also asked for recommendations regarding potential cataract surgery in view of my multiple corneal problems. These ophthalmologists offered very effusive praise for Dr. Sally Mellgren's meticulous, precise surgical technique and described her surgical skills as "truly extraordinary". During my first initial and pre-operative visits, I found Dr Mellgren to be very warm, caring and knowledgeable about my complicated corneal problem. She was very patient answering a long list of questions that I had and demonstrated expertise in the newest techniques and intraocular lens products available, including some that were not yet available in the US markets. Her office has the very latest in ophthalmology diagnostic equipment, some pieces being duplicated from different manufacturers to allow results to be cross-checked. The front desk staff was friendly, efficient, and professional. The technicians that performed various tests were very knowledgeable and proficient at using many different pieces of diagnostic equipment and had a very professional manner. I have already undergone the first cataract surgery, and have the other eye scheduled later this month. Overall, I have been very happy with my choice of Dr. Mellgren.

My 85 year old, handicapped mother waited 3 hours past her appointment time until she was finally…read moreseen by the Dr. Their only comment, 'we have a girl out'. Disgraceful in general but even more so for someone elderly to have to wait so long and to have to pay the aide she hired to take her to the Dr's office overtime to boot. Not only that, when she went back to get the new glasses, the new glasses were not properly fitted and hurt her nose because the optometrist or assistant said that she didn't have enough time to address the issue. So now she'll have to see someone to adjust her glasses, and pay her aide to take her there. Next time she's going to Costco because then if there is a wait, at least she could shop or watch TV in the meantime.

I like my glasses and all the tests were. My issues with this place is the man working in the front…read moreshowing you the glasses. He refused to show me half of the glasses they had because those were the "expensive" ones. I know I'm 24 but that doesn't mean I can't afford higher end glasses. And unless a customer tell you his or her budget, don't make assumptions on what they can or can't afford. He was very rude and smug! Anyways, after trying on dozens that I didn't like, he finally relented and showed me the pricier ones. And guess what? The first pair I tried I liked, and bought! I recommend getting your tests done here but taking your prescription elswhere!

I had an unfortunate visit at Roswell Vision Source this afternoon. Now, as you read on you will…read morerealize that I had several opportunities to avoid my current situation, which is sitting at home with a pair of brand new broken sunglasses. I ordered a pair of inexpensive, not cheap, sunglasses on line which arrived today and slightly crooked The left lens sat a little lower on my face than the right. Being as eager as I was to wear my new sunglasses, I let my impatience get the better of me and opted not to return them and decided to do some research on how to adjust the glasses myself. After reading up, from a few credible sources whose articles listed several solutions that involved warming them up to then bend them by hand, I felt more comfortable with the final piece of advice in almost every resource I found, which was to take the sunglasses to a professional, to an optometrist. I figured this would be the best solution considering that the person who would potentially service my glasses would have a better understanding of when the glasses were beyond adjustable. Basically, they would understand the limits of the material and not force the plastic or the hardware on the frame to the point of breakage. So, I found Roswell Vision Source, the first link in a google search when you type in optometrist, 88201. I looked at their FB page which had some fun posts, a goat with sunglasses, something about a shark eyeball, and a bizarro comic strip. I said "ok they past the test", I don't know why they past the test but I came to the conclusion that they were hip to the game and would know better than to break a new customers sunglasses. So I decided to call em up. The person who picked up was very nice and confirmed that they would in fact attempt to adjust my glasses. When I asked how much and how long it would take, she said free and possibly 20 minutes. She also said that since I didn't buy the glasses at their location, they could not "warranty" them. Red flags everywhere, but I ignored the signs on the strength of my faith in professionals, goats with sunglasses, and shark eyes. So I got on my bike and rode about 15 min to their place with crooked sunglasses on my face. I also need glasses anyway so I was hoping to either make a future appointment or see if I could have been seen today. As soon as I arrived I told them who I was, then the person who I had been speaking with on the phone came out the back and asked for the glasses. She then proceeded to handle them much more aggressively than I had thought and said to myself "wow, look at her bend those glasses! She must really know what she's doing!". They looked like spaghetti in her hands. Either she was forcing them in a way too much, or she was very confident that she wouldn't break them. Then I looked at the faces of the two receptionists who looked like they were watching a video of a slow motion car crash. Now I'm scared. Then I heard a click, at this point panic sets in, not only for me, but the other two receptionists look a bit worried. She says "Oh, that's the lens trying to come out". Excuse me?! Of course I don't say this out loud, I should have. And why would that comment make me feel reassured? At this point I just wanted to get my glasses back but I don't say anything, I should have. She then goes to the back to where I imagine there exists a magic machine that makes any pair of glasses fit any human face. All optometrists have them, right? I was actually relieved that she would stop mangling the glasses with her hands and take them to the magic lab. Finally, time for science to step in. I was surprised that it wasn't the first thing she did. She comes out 5 minutes later and apologized telling me that they broke at the hinge. She suggested I go to the jeweler in town to get them soldered. Now I have to pay more for broken glasses that I didn't break and compromise the integrity of the hinge?! No. What can I say, I'm an idiot. I mean would you go to a barber who told you "this haircut is free, but there is nothing you can do if I cut your scalp by accident" or a mechanic who said "I'll fix your alternator for free but if it breaks I'm not liable". No, you wouldn't. Today, I did. Now, I have to find another optometrist, which is sad because the people there were so nice, with the exception of the person who sought lethal vengeance on my brand new sunglasses. A big shout-out to the other two receptionists who stood by and watched as my world came crashing down. Thanks a lot, you two. This is a bad review, but it is not o say that you shouldn't go there for all your vision needs. It seemed like a nice place with nice people and free coffee. Just don't go there for their "free non-liable, crooked glasses adjustment special". Not worth it, my friend. I got a bug in my eye on the bike ride home, which made that eye tear up a little. The tears coming from the other eye, though, those are very real tears, from very real sadness.

First visit was great the person who helped me was great at working with my insurance. I haven't…read morehad my glasses for a month and the nose bridge saddle broke , I went back today and they wanted 17 dollars to replace it and that was with 20% off, and it would take a week to get. I found two pair on Temu fo 5 bucks. You'd think they would stand behind their products, but it seem like they don't .

Very bad place to go, went for contact lens's appointment for my daughter, they got the…read moreprescription wrong the first time, they told me to come back to redo waited over an hour and the second prescription was wrong, they didn't offer money back or apologize just said nothing they could do. Don't waste your time or money, they are useless.

Dr. Eachus, Marie and Linda are very sweet and so friendly. I Feel much relax there in the office…read moreand I have best eye exam also wonderful customer service. Both of these ladies are really great taking care lot of their patients and asking lot of great questions. I truly recommend to everyone to see Dr. Eachus.

Just left Eye Catchers office and we are stunned at the unbelievable customer service we witnessed…read morethere. We are from out of state, broke down and my wife needed new contacts. After waiting an hour and a half for our own doctor, whom we have gone to for a couple decades, to email the prescription we went to Eye Catchers. Honestly we expected some hassle because we are not their patients and from out of state. Wrong!! They actually had them in stock, took the authorization form from our doctor and simply filled the prescription. No hassle, no incompetence and no blank stares. Eye Catchers in Roswell showed us that customer service and professionalism still exist. Thank you!

If you're are willing to wait for an appointment then I recommend going here. The staff and Doctors…read moreare kind and helpful. They listen and do their best to help you in a timely manner. I go every year and I am always happy with my diagnostic prescription. I know if I ever had an emergency I would be able to get ahold of the Doctors and get the help I needed.

I have always liked family vision. However, something has changed. They have limited hours. They…read moredon't call when your glasses are ready. Several of my friends warned me that they say they call, but they don't. So, you have to call to see if your glasses are ready. They messed up my first prescription. They wrote my left eye for my right and vice versa. After waiting 5 weeks for my glasses, they had the wrong prescription. I couldn't see or read very well. I returned and they rechecked my eyes. They made new lenses. It took 6 weeks to get my new lenses. They are correct this time. But, it took almost 3 months to get a pair of glasses that work. That seems excessive. I definitely don't recommend them any more.