They were so responsive & helpful. We were very happy with their pricing & work. Very happy with…read moretheir service.

These guys are doing really good work On my old house and each time they have come fix the…read moreproblems. They are very fair with their prices. They have a lot of experience so you can ask them about anything and they will be able to guide you, make recommendations and help you figure out the best way forward. They come when they say they will be there and their office is on top of messages etc. I highly recommend their plumbing and electrical services.

Great experience. My initial phone call was answered quickly, the service appointment was easy to…read moreschedule, and pricing information was given clearly when I asked. On the day of: Baldo and his assistant (whose name I unfortunately cannot recall) were both terrific, knowledgeable, and kind. They understood the issue, double-checked their work, and got the clog fixed within an hour.

Great experience. And great group of guys came out and quickly got me fixed. I will definitely be…read morecalling again Next time I need plumbing work.

Arrived on time and scheduled everything around my schedule. I would recommend to my neighborsread more

Definitely the go to Plumber to call in Central Texas for any plumbing services!! I called them…read morethis morning and they were able to fit me in! Thorough work and Great customer service as always!!

Mr. Rooter Plumbing Waco/Central TX. Pick up, free delivery and free removal of used plumbing…read morefixtures. Phone (254) 544-1344 (Waco); (254) 755-6661. 212 Lake Air Dr. Waco, TX. This company sent to me two (2) licensed and experienced plumbers. The company honored my request for extensive plumbing in 2 bathrooms of my old house. They were pleasant and professional in their estimated price and the description of the job to do. The plumbers obtained the supplies that they needed and began extensive work for hours being focus on efficiency, rebuilding, refurbishing, installing and improving pipes between the walls until the project was finished to my satisfaction. They were very kind to me, and the company was paid in full. The secretary who answered the phone knew who the plumbers were that I spoke so highly about their excellent work and kind communication during the project. They honored my request for styles and performance that I wanted in my bathrooms. Now my bathrooms are as new homes with great water pressure. I can only say how very proud I am of their knowledge and performance in my home. Thank you kindly, Mr. Rooter.

This is the worst plumbing company I have ever had business with. This company over charges and…read moredoes not complete the work they are paid to do. Do not use this company as they will over charge for their work.

Replacing a hose bib and two clean out caps cost $333.28 when I was quoted $160 per hour plus what…read moreever parts they may need. I know there's mark up and other stuff but you be the judge? Also the work was not done that great neither, couldn't sweat a hose bib on so they drove somewhere taking about 30 min or more... so now my outside hose bib sticks further away from house. I guess you pay for there inadequate work. I thinks for sure NOT going to use again. Update: The lady in the office was very nice and reasonable. She did take it from 1 1/2 hours to 1 hour, making it $253.28. Still high, but not way overpriced. I had to drive to get my original check and give them the new check. I added photos showing the hose bib sticks out more, and the cleanout didn't get screwed down. With a little cleanup on the threads, it will be fine. I guess I have to fix that myself. I'm keeping this review as is because that was my experience, and I still will never use them again.

First I want to say Dave did an excellent job repairing the outdoor sewer line. He explained…read moreeverything thoroughly, was on time and handled himself very professionally. However, I am very disappoint in Smelcer Plumbing for 2 reasons: 1) I was not informed when I scheduled the estimator to come out to look at the job that there would be a $250 fee for running the camera thru the pipe - even though it had already been done, I pinpointed where the pipe has issues. 2) I was quoted a price and then had it switched on me after I had spent time and money to get property ready for your workers with the understanding our bill would be reduced. Original estimate was $1600 which included removing tree that lay on top of the line. However, I was told that the estimate would be reduced by $600 if I had tree removed myself because y'all would not have to bring in equipment to remove tree. Based on this verbal conversation with your employee, I hired someone to remove the tree to get ready for your work - and anticipated the bill would be around $1000 based on my conversation with your estimator. I was extremely surprised when I removed the tree and called to get y'all to come out to replace the line to learn my bill would be $1250 instead of $1000 after the estimator talked to Brett, the owner. I spent time and money to have the tree removed based on your estimator's information -- only to learn Smelcer had changed their opinion on what it would now cost.

Replaced hot water heater as requested. They did not stay to test if water was heating. I waited…read morefor 6 hours and still no hot water. I sent message and when they called me back he said that wires than went into old hw heater were melted together so they pulled them apart and that I probably have short so I need to call electrician. So 2300.00 later and 1 day and I got a pretty new hot water heater but still have no hot water. The Tech was very nice just wish I had been made aware of electrical situation when he found it that way.

Professional, timely and excellent work. Thank you so much Charlie for fixing our problem so…read morequickly. I really appreciate the step by step explanations of the procedure. Top notch from start to finish!

They are absolutely the best! We have had plumbing problems for a couple of years…read more We have spent probably over $5,000 on plumbers coming out and it was never fixed. Just a lot of maybe this or thats. Shelton came to my home armed with tools and determination to find and solve the problem. They work very very very hard to find the problem! Thanks to Cody, Andrew and Jackson!!! You have a very happy customer for ever!!

I hired Shelton plumbing a year ago to install toilet and move plumbing inside the wall. During the…read moreprocess, they ruptured the shut-off valve, causing a serious water leak that damaged the surrounding walls and floor. I called the emergency Shelton plumber and home insurance came out and fixed it at that time I thought. Let's fast forward to a year later. My toilet started leaking at the bottom on the flower. The Shelton plumbing forgot to install the nut to bolt the toilet to the floor, which caused it to shift, leak, and severely damage the subfloor over time. I'm now stuck with expensive repairs again thanks to their careless mistake. The total amount that they have cost me over $3,000. I talked to the president of the company his apology came off very disingenuous. He was trying to get off the phone very quickly. He never offered to claim the damages with their insurance to help me pay for the cost.

TWO MONTHS after this company charged me $180 to come out and look at my issue, then double the…read morequote when they got here - I called them (They never reached out to me at all) to see if that amount would go toward the total amount - even though they kept raising the price. I understand repairs cost money - but how much?? And don't jack up the price, then charge for coming out again. I first talked to a lady who didn't understand why they charged me TWICE without fixing squat. She said someone would call me back. The man who called me and talked to me like I was his ex-wife who may have had a side piece and got the house in the divorce, asked me if I would take this review off if the company fixed it. I said I only put down what actually happened. I didn't embellish, exaggerate, lie, bad-mouth. I stated facts. They charged me twice. He kept gaslighting me, saying no, that is not what happened. I just didn't understand this type of home repair. The company charges $90 for the estimate. I said I had already paid. He said, no, it's different. I just didn't understand. I felt like we were dating. And he still didn't tell me how much it would be. He would not commit to coming out until I agreed to take this review down. We hung up. Another lady called back about 2 hours later and said that DAZ would be happy to come out and complete the work. I still didn't get a quote. Wow! Can't even escalate well. NO THANKS! Charged 2 times and got 2 completely different estimates by 2 different people for the exact same job. The issue: hot water runs from the kitchen faucet when the water heater is on. So I mostly leave it off. I've had a lot of work done on my house. It's 100 years old and I've replaced or repaired just about everything in it. So, I know if you want the work, you have to pay a price. The first person who came out quoted me $300. I just needed to buy my own faucet because they don't sell the one I need. This trip and estimate = $89.95 GOT THE FAUCET. The second person, as soon as he gets here asks, "What did they quote you?" I told him. He said, "No. It's $389.00. But I might be able to do it for $300 if it's just the faucet." Turns out, he says he'll have to get into the wall, it might be $400, $500, $600. He won't know til he gets in there. Whoa! So...double what I was quoted? MAYBE? I told him I couldn't afford that now, thanked him. Asked him what i owed him for coming out. This trip and estimate: $89.00 He left without giving me a receipt or written estimate for what he just quoted me. Everyone was perfectly nice. But it left me asking: What was the first estimate for?

Amazing service , quick and reliable. Mr.Dee was even kind enough to explain the job to us in a way…read morewe could understand it. They also came out on time and completed the repair in a timely manner. Totally recommend this company! Five Stars