Mental Health Services. You would think that they would make things especially less stressful for…read morethose already under abnormal levels of it! The fact that this is run by the county makes coming here for mental health alleviation quite difficult- more like a nightmare. Before continuing, I need to preface these complaints by saying that all the employees and providers here are not at fault. They are 5 star people and I believe it they ran their own private practices, they would receive full marks! Alas, this is run by Bexar County. So what does this mean? Upon arrival, patients are to sign in downstairs. After a short wait, depending on the day, they need to be escorted by an employee upstairs. After another waiting room, they will speak to a case manager and/or get their vital signs taken. Then back to the waiting room. Then the patient will finally see their provider, their nurse practitioner. After the time allotted with this provider, they can go back out into the waiting room. More waiting if they have been prescribed medication. They wait for a separate team of nurses to get the medication prescription or samples together. Depending on how busy they are, this could take a while. Then, after they get the prescription, they can then be escorted to the elevator to be taken downstairs again. Once in the downstairs lobby, they will sign out. And. Wait for it, because they saved the best for last. Here, at the end of their adventure in bureaucracy, patients cannot schedule their next appointment. No, siree. They are given a reminder card. Reminder for what, you may wish to know. A reminder to call in x weeks to schedule the next appointment. To call where? Central scheduling, not the office they are standing in right now. Why? Because central scheduling is unable to schedule anything more than one week in advance. So in between visits, which are typically 4-6 weeks in psychiatry, less for counseling, patients must set an alarm or reminder to call central scheduling to schedule the next appointment. They must call early, because there is often a hold time and if the appointment slots are filled, patients are easily stuck not getting their next appointment until week after the recommended time, meaning they will run out of medication! Also of very frustrating note is that in order to reach anyone in the Center, one can only call the main number, reach an operator, and these operators are willing to "relay your message" or "leave a note" for your case manager, your counselor, the nurses there, the nurse practitioner assigned to your case, etcetera. Nobody seems to have a direct line that you can easily reach! Emergency? Go to the emergency room. Semi emergency? Either deal with it or go to the emergency room. "We can only relay your message for your and they will get back to you." It is worth repeating that the employees and providers, the nurses and front office personnel, are nothing but kind and polite, friendly and welcoming here. They do their work well. Unfortunately, this is a case where the governmental red tape prevents their potential from shining, because patients cannot access it as easily as they should.

They don't care and are so dismissive. The ladies at the front are always super sweet but the…read morenurses never call and case managers never check on you. I suggest asking for the supervisor, that's literally the only time I got help and checked on so I can be seen. The psychiatrists are always running late and will cut your appointments short but still change your medication after only a 20/30 minute conversation. Only giving a two Star instead of one because the ladies at the front have such uplifting energy

Highly recommend Turning Point. We visited 3 different therapists and it wasn't until we met Ron…read morethat we started to turn our marriage around. He's very easy to talk to and neither of us ever felt attacked or guilted by what we said in our sessions. Going here allowed us to communicate openly and honestly in a safe environment and be heard by a third party who could help us get back on track. Our marriage has never been better. We now have a skill set that allows us to talk and hear what the other is saying without assumptions or placing blame. Convenient location, hours and comfortable office.

I don't know how my previous review showed up as 3 stars. He is worth a full 5 stars. Somehow it…read moregot changed to 3.

I spoke to Gabi over a 15min discovery call. She is the…read morerudest person I've ever 'spoken' with. Not only did she 'correct' me on several occasions when I was referring to IV possibilities, saying 'AGAIN, LIKE I SAID BEFORE, ITS IM THERAPY', at least 8 different times, but she treated me like a child over the phone. I'm 52, almost 53, so I've got more patience than I want to possess. Gabi is NOT recommended for a quick 15min call. I'd rather talk to my Dog. Gabi, also interrupted me MULTIPLE TIMES & stated with disdain, 'LET ME FINISH WHAT I'M SAYING!', as if I interrupted her with an expression of not understanding her overly bearing phone etiquette. Gabi needs to LEARN & REALIZE that she is NOT above patients or just people in general. I WAS looking forward to the call, but she caused me even MORE C-PTSD & ANXIETY than any other Mental Health Clinic ever has. She also hung up on me towards the end! I was wishing her a great rest of her upcoming weekend, but before I could wish her well, (which I had to really keep my disappointment & frankly, high blood pressure that was rising inside of me in at bay). I DO NOT RECOMMEND KLARISANA SOLELY BECAUSE OF THIS 'HOLIER THAN THOU', NARCISSISTIC, EGO- TRIPPING PERSON, GABI, based on her tone of speech, her choices of verbiage, and her blatant and intentional RUDE, UNPROFESSIONAL & DISGUSTING BEHAVIOR... *HOWEVER, I HIGHLY RECOMMEND PHOENIX MENTAL HEALTH CLINIC IN SAN ANTONIO ON MEDICAL DRIVE INSTEAD*. THE STAFF THERE ARE COMPASSIONATE, CARING AND KNOW EACH PERSON BY NAME & PREFERENCES! OVERALL, BECAUSE OF GABI, WHO IS SUPPOSED TO BE CALMING, PROFESSIONAL & FRANKLY, KIND...ESPECIALLY AT A MENTAL HEALTH CLINIC WHO IS SUPPOSED TO CARE FOR people suffering with CPTSD, SEVERE ANXIETY, SEVERE DEPRESSION & everything else under the sun, I WILL spread the word of how I was treated by GABI. As a person who knows their own High Value, intelligent enough in discretion & discernment of Right from Wrong and also a BREATHING PERSON who doesn't tolerate blatant rudeness or disrespect, will always choose a compassionate clinic, that possesses & actually PRACTICES, genuine kindness and most of all, a Mental Health Clinic that practices and believes in Humility. GABI SHOULD NOT BE A 1ST CONTACT PRESENCE, OF ANY CLINIC OF ANY KIND. SHE HAS CAUSED ME UNEXCUSABLE HARM & DISDAIN.

I just finished my first infusion of ketamine. I must say I've had the best experience ever. Staff…read moreis awesome. Very attentive to your needs. I can't wait to go back. People need to realize if ketamine can help with depression and such USE IT. I've been poisoning my body since I was 19! I'm 43 now. Pills don't even meet the standards of being called a bandaid. I hope insurance makes this an option for those who may not be able to afford it. It's absolutely wonderful. I cannot say it enough. God bless you all and Klarisana for making the step to the newest in mental health treatment. I hope I can stop my meds after I finish all of my sessions. That's my goal.

Was a life saver. The counselor I met with was attentive, professional and took the time to listen…read moreto my needs. I was reluctant to enter therapy based on previous experiences with therapy they were not helpful and left me feeling lost and overwhelmed.

I followed a therapist to this practice because she is so understanding and helpful. I have always…read morefelt empowered and challenged to become a better version of myself after each visit. My family has benefited from the help I receive as well. This practice is a lifesaver for parents, marriage and those who suffer from mental health issues. I would highly recommend it to anyone seeking to better themselves or just to be heard.

When I told him I was pregnant he said he didn't write medications for pregnant women, and took me…read moreoff my 3 medications, cold turkey, and said not to worry because "my maternal instinct would kick in." I was hospitalized the next week. I (and my unborn child) almost died during my pregnancy because of his negligence. This man should be stripped of his liscensing and put behind bars.

The staff was nice, the waiting area is awkward but with comfortable options, and while the…read morebuilding layout is confusing it's not impossible. My poor rating is based on the long wait to get in, see someone just to have them tell me to see someone else for testing and someone else for counseling. It felt like I was being evaluated to see if I fit, which wouldn't have been an issue if I had actually been offered a name of someone they thought could help me instead of " one of our counselors". I have feeling like I waited for nothing since I paid to have someone sit at a computer and ask me a questionnaire then still tell me to get tested with a different Dr (in house of course) and counseled with a different person (also in house but no assistance whatsoever in whom I might pair well with). Dr. Deeves seems like a professional woman but maybe too much so. There was little to no connection and I felt awkward like I was being tested to measure the value of my issues and in the end I obviously did not rate high enough because she didn't offer to see me again just pushed the referred testing and told me to have a great day. I was also unimpressed with a Dusty office space, not just for the lack of cleanliness but I'm asthmatic and allergic to dust so I'll likely be needing to use a rescue inhaler at some point today. Very disappointed, followed by a visit to the front counter to find the Dr for testing is booked a month out and none of the counselors had availability until mid September. I've already found a different office through PSI with a Dr willing to see me Monday that would actually be the person to counsel me as well.

It really seemed like she was more interested in whatever else was going on with her personal life…read morethan helping her clients.

No matter where you are in life, if you feel you need therapy, then you do. Gut it up and take the…read moreleap. Yes, it can seem scary, and it may seem that no one can understand what issues you have no matter how small they may seem. You'll never know until you try. That's why you have to try Kathryn. She will guide you to a better place, you just have to realize it's a process. Therapy is a marathon, not a sprint. Fast relief usually doesn't happen in real life, and usually only masks the problem. Does this sound familiar? If so, it's because it's true. Kathryn will be one of the best people you will trust. I trust her with my health, because I value my health. Kathryn is highly valuable to me and she will be to you too! You just have to reach out and take the chance. You won't regret it!

Dee is absolutley amazing at what she does!! I couldn't have done it without her. She was always…read moreavailable when I needed her outside of our office visits. She listens to all of your worries and makes sure that she understands you 100%, then helps you overcome all of your biggest fears. Im so grateful for all that she has done for me.

Dee is a God send and I will never forget what she has done for me. I have spent my whole life in…read moremental torture due to unresolved issues stemming from childhood and my military career. These trauma's had a stronghold that literary incapacitated my ability to form normal relationships due to trust issues. I had no idea that it was spilling into so many areas in my life and literally holding me captive from reaching my true potential in life. Dee's business title captured my attention and I am so glad it did. I was skeptical about the "Hypnosis" at first but ya'll it works. I am now a true believer. Dee is so refreshing, engaging and genuine. She has helped me to work through my trauma and I can finally look forward to the future with hope. I am so grateful. I am actually working to open the business I have been fearful of opening for over 10 years thanks to Dee. She is AHHHHMAZING!!! Go see her, you owe it to yourself.