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    Enrique's Barbacoa

    5.0 (1 review)
    Closed 5:00 am - 1:30 pm

    Enrique's Barbacoa Photos

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    3 years ago

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    El Jacalito - These cheese enchiladas look much better than they taste, unfortunately.

    El Jacalito

    4.0(76 reviews)
    63.6 mi
    $

    Discovered this place by locals recommendations. We called a pick up order. The photos of their…read moremenu is old so check with the restaurant about their menu choices. I will say they had the best beef fajitas and homemade tortillas. I've ever had. Only thing they do not give you chips and salsa for free on take out orders.

    I am writing this review regarding both the food quality and, more importantly, the manner in…read morewhich I was treated when I attempted to provide legitimate feedback. I traveled from Austin to Bandera for an appt.and chose El Jacalito based on its positive reviews. I ordered chicken enchiladas with rice, beans, and sweet tea. After one bite, I found the enchiladas excessively soggy and the beans unappetizing and lacking flavor. The chips were satisfactory. Because I could not reasonably eat the meal, I went to the register and advised the employee that I would pay for the tea but would not be eating the food. Rather than receiving a professional response, another employee became involved and made a dismissive remark to me, stating, "Well, good luck with that." Shortly afterward, the cook/owner came from the kitchen and confronted me in an elevated and confrontational manner, demanding to know what was wrong with the food. When I attempted to calmly explain my concerns, I was interrupted and told, "I've served ALL THESE CUSTOMERS and YOU are the only one complaining." I found the yelling, dismissive comments, and confrontational behavior completely inappropriate. A customer should be able to express dissatisfaction with a meal without being publicly challenged, belittled, or made to feel intimidated. I am not giving a negative review simply because I disliked a meal. Taste is subjective. My concern is the business's handling of a legitimate customer complaint and the lack of professional customer service demonstrated during the interaction. 0/5 for food. 0/5 for customer service. 5/5 for giving me a story to tell.

    Photos
    El Jacalito - Current menu 7/2026

    Current menu 7/2026

    El Jacalito - Carne guisada

    Carne guisada

    El Jacalito - The Billy beans, cheese, egg, bacon, "country sausage" but it was link sausage cut up not ground breakfast sausage

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    The Billy beans, cheese, egg, bacon, "country sausage" but it was link sausage cut up not ground breakfast sausage

    Enrique's Barbacoa - bbq - Updated August 2026

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