I left after waiting 40+ minutes. I arrived at 2:20 to the "out to lunch" sign that didn't give me a return time. I asked a gal eating Starbucks near the door if she had any idea when they left. "They were closed when I got here ten minutes ago". I called to see if maybe the Angels location was more well run. The gal there was VERY nice and told me they get a thirty minute lunch on Sundays. So I opted to wait. At 2:50, after I'd been waiting a half hour, a gal drove up. When I stood up to come in out of the heat, she said, "I have to clock in" and locked the door behind her. So I stood in the parking lot another ten minutes. I was pissed by now but decided to give her a chance. If she said something friendly like, " Sorry for the wait," or "come on in," I'd swallow my frustration. Nope. Just unlocked the door. So I left. The place gets dreadful reviews so maybe I dodged a bullet. I'll find someone else to activate my items. If there'd been a return time, I could have run an errand. If she'd said, "hi! Come on in. I'll be with you in a minute. I have to clock in," I would have been okay too. Instead she, and by extension Russel Whetever, showed little concern for curtained satisfaction. read more

Ensignal - Verizon Premium Wireless Retailer - Out to lunch sign with no return time - Mobile Phones Near Me - Jackson, California

I will not be back because I don't like being ripped off. Been working nearly 2 months with corporate because the store didn't honor a single promotion on the 3 phones we purchased. I found out from corporate the staff is supposed to write up what the agreed upon promotions and prices were, but that never happened. They said we qualified for a promo we didn't qualify for, so corporate ate $1,000 on this store's screw up. They only did so because I called within the 14 day return period and was going to return the phones. They won't honor my husband's promo, so we're paying $400 more than what we planned there. They said he can't get his traded in phone back, or else we would've return his new phone. It took 3 hours just to get two of the phones activated. The person who activated didn't apply the device credits like I asked, then when I reminded him to again, he said it was too late. There's $30 I lost. He said I was supposed to give my down payment when I ordered the phones. But when I ordered the phones, the gentleman who helped us then said they wouldn't take the down payment until we pick up the phones. The activation took so long because the gentlemen who placed the order did so incorrectly and the phones had all these error codes. Everything needed to be backed out and re-entered. Only none of the promotional prices were applied, so we were charged full price on all 3 phones. Once the two phones were finally activated, they sent us home with phones that weren't set up because it was after closing. Yet, they charged $25 per phone to set them up on top of the $40 charge per phone to activate them. Since I've never been able to call the store and get a live person and their voicemail is always full, I also worked with corporate to get $50 back on the two phones I had to set up. This was the worst phone purchase experience I've ever had, and I have zero trust in them. I never had issues working directly with a Verizon store. I didn't even realize this was a third party dealer until after the purchase (the storefront says Verizon). Next time, I will go to a Verizon store or Best Buy in Sacramento because I always had good experiences doing so. This store has cost me hundreds of extra dollars than what we agreed to and hours of time spent on the phone with corporate. If you order phones from them, please be sure you get the agreed costs and promotions in writing. read more

Came to this store for a new service. No one even greeted me after 20 minutes. I finally walked out. Poor customer service for the most expensive carrier. read more

Great service especially the manager lady I forgot her name she is super sweet and so helpful. I went in looking to get a new service and it was great so glad I chose to go to the Verizon in Martell ca read more

I couldn't get the employees to answer the phone. 4pm Saturday, listed as open. Then the machine picked up and said to leave a name and number. Then it said the mail box is full. What a poor looser that is paying those employees. I guess I will drive to Placerville to get some service. read more

So much for keeping business local. Showed up at 430 just to be told they were closed when online it states they close at 5. The only employee visible was a lady, whom turned us away saying they were closed. She stated they were closed due to her not having her lunch and that there was a line of people she was dealing with. There were approximately five people in the store, three at the counter with the employee and two sitting. She said that she was closing due to lack of her lunch. I'm totally okay with people saying they are closed but the way she went about it was not professional. She could've just said that due to her being the only employee available that she wasn't going to be able to assist us in the amount of time left before closing. read more

The phone is amazing that we bought but the experience wasn't. Katya A was rude and unpleasant. After spending over $800 on a phone we had said no we didn't want any accessories or extra things. When we said this she looked at the old phone (that was cracked but had tempered glass on it) touched it and said uh it feels cracked. Yes young lady it was cracked underneath and we had already said no we could get the glass somewhere else plus we had just purchased the brand new phone...then she scoffed and laughed at us. We will never go in there again we would rather drive over an hour than deal with this rude young lady who was treating us like we were incompetent. It was insulting to us. Also, I have a Apple Watch she was trying to sell my dad one for $500 even though we had said no thank you, finally I said just stop we don't want anything else I can get the watch for less because I have one and I was talking to my dad about the new band I just bought which she also laughed at!!! Rude Katya A. Do not go to her. I felt so embarrassed and insulted I will call to submit a complaint as well. read more

Brandon was a huge help today! He helped us make changes to our phones and services to combine our accounts since we found our existing carrier didn't cover this area. Courteous and informative! The store is clean and has a full range of phones and accessories. Definitely only coming to this location from now on! read more

This service is a joke. I had to switch my phone because verizon doesn't work where I moved to. They are charging me even though my contract ended and I switched service. Because I called about my phone. My daughters phone which was under my contract didn't get turned off and I am getting charged for her service which she didn't have or use. I WILL NEVER RECOMMEND VERIZON TO ANYONE OR USE IT AGAIN. read more