1. Ensignal - Verizon Premium Wireless Retailer

    1. Ensignal - Verizon Premium Wireless Retailer

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    Jackson, CA

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    Ensignal - Verizon Premium Wireless Retailer

    2.3 (10 reviews)
    ModerateMobile Phones
    Closed 10:00 am - 7:00 pm

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    Ask the Community - Ensignal - Verizon Premium Wireless Retailer

    AT&T Store

    AT&T Store

    2.3(29 reviews)
    0.1 mi
    $$$

    Serena was amazing. Actually, all their staff was excellent…read moreto me. I recently upgraded and had one heck of a time converting everything over , Serena took the time to walk me through a phone call with Apple to get everything switched over! That is customer service !

    Good Afternoon, I…read morehave been a loyal customer to AT&T for at least 25 years.Unfortunatly I have a complaint about the service that I received in your Jackson Office on Monday 1st September. A few weeks ago I went into the Jackson office to get a replacement protective cover for my IPhone. When I bought my phone I was told that I would get a replacement under warranty.The guy in the store did not have one in stock and advised me to call 611 and they would send one to my home and I could come back into the store and they would put this on for me. When I returned home and called 611 I was told the information that I was given was incorrect and they should get the replacement for me. Fast forward to the 1st Sept. I went into your store in Jackson again and there were about 5 staff huddled together and one employee Eric came over. I explained to your employee Eric what had transpired and he then went to get a replacement and told me it would be $50. I explained again to him what customer service told me and he looked at his IPad and said he could not find my invoice and I would have to go home to bring in my receipt. I also asked about my wife's phone as she needed a replacement, took one look at her phone and said "we don't have that!" His attitude was appalling. I then went into the parking lot and called 611 and a very helpful lady found my receipts which she sent to me immediately. I explained what had just transpired in the store and I did not want to have to keep going back and forth between customer service and this assistant in store. She sent me a link to show Eric how to proceed. I then returned to the store and explained that I now had the receipts sent to me from customer service. He did not even look at the receipts.He would not look at the link she sent me to show him the procedure he was supposed to follow.He told me the protector was an AT&T brand and that I would still have to pay $50. The customer service lady told me that it would have to be an AT&T brand. He would not listen to me at all. By this time I was very frustrated as Eric obviously didn't want to take time or effort to change it. I asked to speak to the manager and he just replied "he's not here". I live a 40 minute drive away so it's not that convenient for me to visit the store. This employee Eric did nothing to help me at all. He just kept saying either I pay $50 or I don't get the replacement. He was very condescending. I asked him what I could do as customer service said one thing and said another and he just replied "pay $50". I feel like it was just too much trouble to replace it and was probably disturbing his conversation with his work buddies. He then got a bad attitude and told me I had to leave and not come back. I tried to reason with him but he told me I was trespassing and never come back. That is not great as I have a phone,my wife has a phone and so does my son. So when we need help,upgrades etc that's a bit inconvenient. We pay over $200 per month for the privilege and can't go to our store? This is the first time ever in an AT&T store that I have been treated like this. I have always had exceptional service and recommended it to other people. As I am no longer allowed into your store I will now have to look elsewhere for a new phone provider. It is very disappointing that your staff are not trained well or are incompetent.

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    Ashby Communications - Ashby Communications

    Ashby Communications

    5.0(5 reviews)
    40.4 mi

    After countless let downs and disappointments from "IT Professional" and "Experts" I discussed…read moreour challenges with Brian Ashby. He was confident that his team could take care of our needs easily and get it done quickly. I worked with Michael to get the plan together and estimate. I was expecting the quote to be higher based on previous companies estimates, yet Michael was honest, straight forward and told me exactly what we did, and did not need. Everything was ordered, set up prior to the installation date for a very quick installation with minimal down time to our network. Justin showed up the day of installation and was a super nice guy! Chatted while he got everything prepped and made sure he had all the info he needed to get right to work. He cleaned up all the wiring in our server room and installed the new gear, along with 3 long range extenders. Fired everything up and within minutes, we were all back on line! If you've had horrible experiences with business IT support, I strongly suggest you give Ashby's a call and the opportunity to help you. Justin hasn't even been gone for 30 minutes and I'm writing this review... that's how awesome these guys are!

    Great place for commercial communications from phones to fiber. They have IT solutions for every…read morebusiness budget and are fast and reliable in terms of their response and commitments to their customers. If you don't have or can't afford an in-house IT guy/team, then contact these guys for help. I've seen what they can do for customers and it's my first call when I need technology consultation and solutions.

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    Ensignal - Verizon Premium Wireless Retailer - mobilephones - Updated September 2026

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