The quality of care at this office has been declining steadily for the past year at least. The…read morestaff has had a huge overturn recently. The majority of drs and nurses here do the bare minimum. I would tell Dr. Keitel about skin symptoms I was having related to allergies, and he would say "hmm interesting" and not even note it in my file and then tell me to go to a dermatologist who would tell me it was allergy related. I also asked a nurse that has been with the practice for years if there was anything I could do about my high IGE levels that were discovered on blood tests, and she said no. I googled the answer and yes, there are options for treating high IGE. I am now getting treatment through a different allergist. I asked the nurse practitioner if she could do a food allergy panel, and she said they didn't have a panel and then discovered that they do have a food allergy panel when she looked for it. To top it all off, I have a special needs family member who saw Dr. Keitel, and Dr. Keitel didn't even physically examine them! Truly sad. Now I go to Allergy and Asthma Care, and they have taken much better care of me. Overall, if you are looking for an allergy practice that is more useful than a google search, I wouldn't go to allergy partners. There are much more competent allergists in the area.

I brought my 16-month-old son here to be tested for allergies. The wait was fairly short and I was…read morehappy to see that the exam room was designed with young kids in mind: lots of toys and not too much for him to get in to (e.g. cabinets had a child-proof lock). We saw Dr. Keitel and I felt he was knowledgeable and responsive. We had to wait in the exam room for 20 minutes for the allergy test results, but since the room was so kid-friendly, it really wasn't a big deal--he just played the whole time. The results and recommendations were clearly explained to us by the doctor. Thankfully, I don't expect to need to bring my son back, but if we needed to for any reason, I would definitely see Dr. Keitel again.

I transitioned allergy shots from an out of town allergist here when I moved to the area. Dr. Otto…read moreis super personable always up to date on the literature and is always sure to answer my questions! The whole staff at the Newport office is always friendly and they have been super helpful in aiding the transition of my allergy shots. They've gone above and beyond calling my previous allergist before my vial is out to get a replacement mailed in. I can't imagine going to an allergist anywhere else!

I love this place! I…read morehave had severe allergies all of my life. I've seen multiple doctors, and have gotten shots for years but they were shots that was like medication... not getting rid of the problem. I recently started going to Dr. Keitel's and he is so much better than any other allergy doctor I've ever gone to. He made a plan with me for my allergy shots and said that my allergies will be completely gone in 3-5 years. This is something I never thought was possible, to be allergy free. I'm so excited! Also he ordered some tests and found some other problems that I had, that had never been diagnosed even though I'd told other doctors the symptoms. I am very impressed with he, and all of the workers at his office. They are very friendly. Another thing I like about them is the convenience of getting in. They have two locations to choose from, one in Crestview Hills and the other one in Florence. They are also open late on Tuesdays (Until 7pm I believe) for those who need to come in late for shots. Also you don't need to have an appointment for a shot, you can just walk in. That's very convenient. The only thing I don't like is that you have to wait 20 minutes after each shot before you're able to leave. When I got shots at my old allergy doctors I was in and out. I completely understand it though. These shots are a lot stronger (building up an immunity to the allergy) so they want to make sure you have no reaction.) From now on, I'll just remember to bring a book for the wait, which I noticed a lot of other people did. I'd definitely recommend them to everyone with allergies.

We have been coming to this office for many years and have always been happy until now. The office…read moremanager either quiet or was fired. My daughter had a very bad allergic reaction while at the office and was given an epi pen injection. After a 20 min wait she was allowed to drive home. No emergency contact call was given. She was not in any shape to drive home. I am disappointed I was not contacted. I called when I found out what happened I was told by the office manager I would receive a call back when she knew the detailed. After many calls and no reply I found out she was no longer at the office and my daughters medicine had been thrown out. I asked to speak to the manager and that's when I was told she was no longer at the office. I asked to speak to the doctor to find out why the medication was thrown away and we were not contacted I was told I'd have to pay another office visit to speak to the doctor. I then contacted corporate to let them know our medicine had been thrown away and no communication was given to us even though I was calling the office weekly. Corporate office assured me that was not the protocol for medication to be thrown away and customers to not be communicated with he told me he would get to the bottom of this and get back with me on what he could do. It took me three weeks and three phone For anyone at corporate to return my call. He told me I have no idea why my messages are not getting back to me but I will fix this. To date nothing has been fixed I'm not even sure the doctor knows what has happened to us. Multiple phone calls and zero communication. I'm sure a lot of this has to do with no office manager but customers should not be the one to take the fall for no communication or office management

I've been coming here for years. Allergy shots, asthma, hearing test, recent surgery on my nose…read more Everyone is so very nice. The nurses are sweet. The doctors listen patiently. I rarely have to wait long for my appointment. Highly recommend.

I went in for a constant sinus problem I've been having and as soon as DR Patrick Haas came in it…read morefelt like I was being interrogated, as he went on to make me feel stupid about everything I said he said you're face is not swollen but as seen in the picture below shortly after it is clear that it was. I would not recommend anyone to go here.

We were referred to this allergy specialist for my son with chronic hives that had been coming and…read moregoing for a couple months. I will never go back. The doctor's only answer was a tiered drug approach - start with one, then add another, then another - until the hives were suppressed; I let him know we wanted testing or other option. As soon as I started asking questions, he became very derogatory in his demeanor and kept pointing to the MD letters on his white shirt, and told me to quit looking at the internet or talking to family and friends. This is all without knowing that we don't go to the doctor until absolutely necessary and I have several kids so am not a new mom. Worst experience ever. I don't normally write reviews, but need to warn you about what you will face if you don't simply comply with his 'expertise'. Btw I took our son elsewhere and they found he had a congested liver. Since starting him on two supplements, he has not had a single hives incident.

Terrible communication regarding allergy shots. Received no call or message that my vials were…read moreready. Only way I knew was when I got the bill from my insurance company for injections I never received. Front desk is extremely scatterbrained and talking to each other about personal business while trying to give the receptionist important information. I understand that they are busy, but come on. 5 stars for the nurses and scribes, they are excellent. Billing/reception needs a complete overhaul.

Wow....save your time and money! So first (I was a new patient at this office today) they called…read moreme 10 mins before walking out the door for my appt to cancel it. Seriously?!?! I'm sick and in desperate need of seeing an ENT. So I was extremely aggravated having my appt cancelled last minute. So they offer me an appt a week away. Really?!?! Guess I was so aggravated and they could tell how sick I was over the phone that they called me back and offered me an appt with the same doctor 50 mins later than my original time. Hmmmm.....thought ya had to cancel it..... RED FLAG. So the dr....Dr. V. 30 mins late to my appt. Spent 6 mins with me. Told me the obvious of what I had and literally her and her nurse ran out of the room. Prescribed me the medicine I specifically told them I couldn't take. And called it into the wrong pharmacy. Seriously, don't waste your time and money. Go to someone that actually cares a little more. This place is a joke!!!

I will never go here again!! I was referred to Dr. Krol last month and both times I waited for over…read morean hour to see the doctor and then saw him for maybe 5 minutes at most. The second time I went he completely ignored everything I said,made up test results (I had gotten the test results prior to the visit and they were normal), and continued to call me lazy and tell me I should get over it. Worst doctor I have ever seen.

From the owner: I specialize in the treatment of Pediatric and Adult disorders of the Ears, Nose, Throat, and…read moreAllergies, including those affecting the thyroid, parathyroid, nose, sinuses, and sleep.