Sneaky, unethical billing practices. Hit me with a surprise $347 bill. I received penicillin allergy testing. When I asked the office staff, they reassured me that they were in network with my insurance, and not to worry. A few weeks later, I received a bill for $347. I called the billing department thinking this was a mistake, as this is 3 times higher than the average price for this test, but they informed me that they charge the maximum amount allowed by state regulations and that I should have thought to ask them for an estimate. I told the billing representative that the office staff made it sound like this would be covered by insurance, and she stated "well, that's too bad." The only discount they offer is 10%, IF you pay the bill completely in full. They outright refused to negotiate the price any further, even when I explained that this bill was causing a HUGE financial burden. Please AVOID THIS PRACTICE UNLESS YOU WANT PAY RIDICULOUSLY HIGH SURPRISE BILLS. read more

Honestly prior to the most recent visit and the billing that ensued I would've given this practice a 4 star rating. Everyone is always incredibly friendly the only issue I've ever had was the wait times you can run into at the Edgewood location but that is to be expected. During my most recent routine visit for a cleaning of both ears, per usual, my doctor made the observation that one of my ears had a cyst on the ear drum. He recommended that I schedule a subsequent appointment for a draining procedure as he didn't have the necessary tools at the current appointment. He then proceeded on with cleaning out the ear he observed the cyst and I went in my way. Upon receiving my bill for the standard services I had received I noticed an additional nearly $170 over the regular price I pay for the twice yearly cleanings I receive. I inquired with the billing department and they inquired with my doctor. He affirmed the charges siting that an additional diagnosis was made. Now had I requested for him to attend to an issue I was not scheduled for, or even to look at an ear he wouldn't have normally been looking at I could try to wrap my head around this. But the idea that he thinks it's appropriate to tack on an extra $170 for noticing something in an ear he was ALREADY LOOKING AT, is laughable. I understand that "Bill 'em for whatever you can," is the current medical mentality, but this will be the last time they bill me. **After going round and round and having the engage the help of some outside influences I was finally able to get my bill correctly. Most likely still won't return as I would not have gotten a resolution without the outside help** read more

The people who work here are miserable. Just walk in and tell them you want something done yourself because they don't care to actually assess or look at anything. Got my tonsils out quickly though. read more

Worst experience of my life. Incredibly rude staff and truly nobody cares about you here.

I think the front desk staff is just as important to the patients satisfactions as the doctors. I would give 5 stars if the front desk had some kind people. The woman who checked me in was harsh and unfriendly. Then to sit in the waiting room listening to her check people in made me anxious. read more