Horrible care, very rude stuff, they don't even treat their employees right. They treat them bad in front of patients. Very unprofessional. The place needs to be investigated. Don't go there. read more

I want to publicly thank Dr. Dhingra for literally saving my life. His knowledge and skill for surgery are top notch. He performed a thyroidectomy on me recently and the results are AMAZING! I'm not someone that posts online so for me to do this means this Dr. was GREAT!! If you are on the South Shore and in need of a skilled, thorough ENT surgeon, Dr. Dhingra is someone you should reach out to. Ericka R. read more

This place is money driven and incompetent. In particular the office staff, and Dr. Erik Berg. My wife has Myotonic Dystrophy and requires a CPAP machine to sleep. We wanted to try a new mask on the market and requested that her prescription be sent to a specific vendor. They try to route everything through Cape Cod Medical Supply. They were told we did not want to buy from their business affiliate. They were supplied updated HIPAA forms at their request and the vendor's prescription form on 2/23/23. Two weeks later I call the vendor and they had not received the order. I called ENT on 3/9 asking to why the prescription had not been sent. The initial person promised that the Medical Assistant would call me back. They did not. Next day I call back and am told that they needed to refax to the vendor. I asked if they would email them as the vendor stated that is the quickest way they respond. ENT Specialists declined to send via email, but I was offered to speak with the medical assistant so I can discuss it with her. The phone went to voicemail and so left a second message in 2 seats requesting to call me back at my office or my cell. I again did not receive a call back. Monday 3/13. I call again, suddenly, they only had received the HIPAA form and not the order forms. At this point my patience has come to an end. I remind them of every fail they have allowed to happen. The Representative on the other end then said they couldn't talk to me because I am not on the HIPAA release form, which seemed like grasping for an excuse as it was made clear by ENT that they did have the HIPAA release form. I then insist that no more time is to be wasted. Have that form signed and fax it back to me and I will properly see that it is faxed to its correct destination. I am again denied this request stating they will only fax to medical facilities. I agree and said then I will follow up with the vendor. At this point the representative becomes extremely standoffish and then says that she will have to "speak with the doctor first and will call me back." Care to guess if I got that call back? More hesitation on their part and another day my wife cannot get her medical needs because of office politics and their determination to have all purchase go through Cape Cod Medical. This collusion by ENT is unprofessional and I will be filing with the AG office. This practice is not about serving their patient needs, unless it goes through Cape Cod Medical, otherwise good luck getting them to do anything to help you. Look elsewhere for your healthcare needs. read more

My family has been seeing Dr Snyder for years. I saw him for a ear problem due to a really bad ear infection I had had. They did all the necessary test on my first appointment to get to the bottom of the issue. I have had no problems since. He is also great with children. My daughter had her tonsils and adenoids out. He was attentive and called to check up on her. She was having a hard time eating and sleeping before they were taken. After she was a new person. My son is in the sleep study process right now and may have to have his out as well, as they are abnormally large like his sisters were and interfering with his sleep and eating as well. I would highly recommend this doctor. read more

I just had an appointment with Dr. Shu. The worst experience ever. I walked in the door a half hour early to fill out paper work. I was taken into the treatment room before the appropriate paper work was done. As I sat there to finish filling out my medical history. Dr. Shu came in the room asking me questions about my symptoms. I said would you like me to finish filling out my paper work first? Now feeling rushed and like he did not have a care in the world why I was there. He proceeded to tell me to sit in the chair while he sprayed Afrin in my nose to check my sinus, handed me a consent form for a procedure and said I would be back. So at this point I am questioning why none of my paper work is filled out yet "medical history" ect. I asked the medical assistant if this was normal procedure. She said I am new. I will get my manager. Well the manager explained to me that they do rush patients so we can keep the flow going. I explained my concerns to her and she said she would talk to the Doctor to slow down. At this point I asked if this procedure is even covered? What a nightmare experience. Dr.Shu then came in and asked me what the problem was. I proceded to tell him as he cut me off every time I spoke. I said I came in here with no paper work filled out. U sprayed my nose for a procedure I don't know that is even covered. And do u know if I have an allergy to what ever you just sprayed in my nose since you never looked at my medical history. I said you are so rushed. He said yes we always are. Trying to get patients in and out. Well I said this is not working for me. Asked for my co- pay back and left. My point is. You Dr.Shu should be ashamed of yourself as a Doctor. No bed side manner and concern for your patient. You should really evaluate your career. When I see my patient's there treated like my family member. And I am pretty sure being in the medical field 28 years that legally you are supposed to look at medical history first before treating your patient. I hope you change your ways in your practice!!!! read more

I've had two bad experiences here out of the two times I have been referred here. I was referred here by a nutritionist for lactose intolerance because adding dairy back to my diet had been making me sick, but I found out that day that they weren't conducting that test at all. They instead conducted a standard allergy test. Their test consists of needles: 60 in total, one of which is a control, and one of which is histamine, and the other 58 are food items. I got several false positives because the needle alone irritated my skin, and one of those false positives was a food I eat or touch on a near daily basis. I did not gain any reliable or relevant information out of this visit and it was a huge waste of time. Ultimately, the primary care came up with his own plan after this to wean me back onto dairy, which worked. The latter one was when I was referred there for a hearing test after a long episode of left ear tinnitus from a range trip because the earmuffs I had didn't seal my ear correctly over my glasses with a particular rifle, and I wanted to be sure I didn't have any lasting hearing damage - it was the first time out of several years of practice and competition I have had something like this happen. The lady conducting the hearing test was really nice and on-the-ball. This test was a series of repeating words as heard and listening for beeps of different pitches and volumes. It moved fairly quickly and she already had good news that my hearing was normal. Everything was great so far with this visit, until I ended up seeing the doctor afterwards and he inquired about the cause of my condition - then it became a lecture from hell about my lifestyle. I was hoping he would be understanding. The doctor was injecting politics and scare tactics into his advice, trying to get me to surrender my hobby and "avoid firearms entirely, if at all possible, period" because I've "already been injured," citing other patients' experiences with permanent hearing damage as a reason to stop, how people are "always getting hurt," and frantically repeating that I am "very lucky" while shaking his head at me with this bug-eyed look on his face. He seemed annoyed when I told him I wanted to double up on hearing protection with long arms (which has been working perfectly) instead and walked away without commenting on whether it was a viable alternative, just that I am not needed to be seen anymore. He was completely unprofessional and stigmatizing, and I question if I'd get a similar response had it been from a concert or working in a construction zone. It was one of the most uncomfortable experiences I have ever had with a doctor, and I will never return after this if I ever do have another problem with ears, nose, throat, or allergies after this display of bigotry. I strongly recommend considering any other ENT facility you can drive to before taking a referral to this place. They don't always give you the testing your doctor asks for, and there is no place in a doctor's office for that kind of display of hysterics and bias. read more

I had a sudden severe ear pain, and not for the first time in my life. I called ENT specialists and they were able to fit me in immediately on the same day. I've only been there one other time and was very happy with their front desk service and with Dr. Snyder. This urgent visit was for much more severe pain and Dr. Snyder saw me right away and diagnosed the problem and by later in the day I was nearly pain free and could hear again. Would highly recommend this practice!!! read more

I would NOT suggest using this medical facility for any type of treatment. After driving an hour and having my appointment confirmed by the office a week prior, I was told that the speech therapist refused to see me. The reason I was given was that they did not receive a referral. After checking with my primary care physician two days prior to the appointment that the referral was sent and time stamped as well as receiving confirmation of the referrals from my health insurance company, I knew this was not true. ENT Specialists has a policy that if they do not receive the referral than they will not see the patient. This is even after I signed a waiver of patient payment responsibility. Furthermore, my primary care office sent over a second copy of the referral, while I was at the office but they still refused to see me. I waited two months for this appointment after being sick for fourth months prior as well as driving an hour from home only be told I could not be seen. At the very least I would expect a call from them prior to the appointment as a courtesy to tell me the referral had not been received. When asked to speak with the speech therapist, I was denied, when asked to speak with the office manager, I was told she had gone home for the day. Needless to say, the front desk secretary took responsibility for not contacting me about the referral but said she could not do anything about it. It is my recommendation that you find another medical facility to be treated at that shows compassion towards their patients. read more

I had a surgical consultation on Friday for my broken nose and deviated septum. I haven't been able to breathe correctly for some time now and I'm extremely self conscious and insecure about this injury and I barely can remove my hat that is how bad it is. On Friday morning I had left work for my appointment at 10am and arrived at 940. There was a good amount of people in the office and the woman at the front desk was extremely nice and assured me I would get in my appointment on time. I was in the exam room before 10. That is when I met the nurse then followed by Dr. Snyder. The nurse was very professional and polite to me which made me comfortable. Then Dr. Snyder came in and completely explained the whole procedure in detail and made sure I understood. He was very knowledgeable and honest and had me very comfortable in his care and put my mind at ease about things I can barely explain. I'm very grateful and blessed to be under his care for this surgery because it is gonna change so much in my life. If my family or friends ever need an ent doctor I will be talking about my experiences there for my life . I was also out of my appointment at 1015 and was able to make it back to work without losing hours off my shift. Thank you Dr. Snyder and the staff at ent Specialists in Brockton and I'm looking forward for my life changing surgery soon and I will let everyone know how I made out. Sincerely Matthew D. read more