Me and my husband rented a property from EPM for a little over six years. I can honestly say that we had an awesome experience with EPM. -The ladies in the office have ALWAYS been extremely nice and helpful... especially Ginger (Not something that you always see in this business) -When you have a work order it does go through a third-party vendor which sometimes can take a few days but gets handled correctly. -EPM does yearly inspections on all properties which again is not something that is always done in the rental business. This ensures that they are getting their eyes on the property to check for damage and any needed repairs. Which in my opinion is a very good preventive step. -EPM recently did switch over to some type of phone system that your call is forwarded to an answering service and then sent to the right person... I personally don't like this feature. It just isn't for me... but that doesn't mean that it doesn't work for EPM. When my hot water tank busted on a weekend I had to call and leave a message with the answering service and someone from EPM called back within an hour or so. Luckly by that time I had already gotten the water turned off at the street. All in all, we had a great experience with EPM. We took care of the house; we paid our rent-on time, and we didn't create any issues. EPM didn't bother us or neglect the house. We gave proper notice upon moving wasn't charged anything "extra" at move out. EPM did NOT charge for every little thing either... just the obvious things that needed repair due to the tenant damage. Ginger was great and got our deposit back to us within the 30-day time period and didn't have any issues at all with the move out process. I defiantly would recommend EPM to anyone looking to rent a property. read more

These people are nothing but a bunch of crooks! My husband and I recently moved out of one of their properties and their walk through inspection was BEYOND exaggerated! Claiming their was holes in the walls (there wasn't) claiming their was pet stains in the carpet (we had it shampooed and the dog was house trained) and then tried to charge us $350 to remove the flower garden in the back yard! When we tried to explain to them it was there before we moved in, they called us liars! And showed us older photos of the house and only one angle of the yard, the garden was right next to the photographer!! If we really did install the garden, I would of ASKED first, and I also would of taken it down before we moved, I'm not the type of person that does that! Then charged us $105 bc two of the light bulbs were out in the chandelier in the dining room. I'm sorry, but if I would of known they were going to charge that, I would of spent the $3 of my own money to replace them! The house was infested with termites before we moved in and we noticed it shortly after (no notification from them at all that it was infested), they covered the price for the exterminator but now we all of the sudden having to pay to have all the walls repainted? That wasn't our fault!! My advise to whoever rent from them, DONT! Or if you already are, take LOTS of photos and possibly even a video tour. I've rented several times and have never been done this way, I was not satisfied at all! read more

EPM has a policy that required me to give the 30 day notice to my current landlord BEFORE I even went through the approval process. This would mean that my landlord could possibly look for another renter to take over my place after 30 days. This meant that if EPM did not approve me, I would be out of a place to stay. When I pointed this out to the secretary, she just shrugged her shoulders and said "well, we would allow tenants to stay in that case, but I can't speak for your landlord". In other words, I would be out of luck. Another thing that raised a red flag was that when I called the secretary earlier and mentioned that I had 4 pets, she said that the maximum I could have is 2 pets for any of their properties. When I told the agent I was working with about this, the agent told be to put in the application anyway because the landlord may reconsider. Why couldn't they ask the landlord first before I put my application in? It would have saved me $80 if he would not allow it in the first place. Definitely not a customer friendly experience. After some more thought of what type of management I may have to be dealing with, I decided not to go through them. I may be out of my $80, but it was worth knowing what type of service I probably would have ended up with if I rented through them. read more

I posted the review below on Google first, but EPM is such a stand out company, I wanted to make sure everyone can get a better understanding of their excellent level of service. So instead of re-writing it, I am posting it here: By far, the best rental company I have worked with for real estate. I have property that I rent/manage out of state, and I know that Enterprise is top tier when it comes to their clients and customers. While my family has been on property for 18 months, Enterprise has been prompt in addressing maintenance and emergency issues (basement flooding, leaking roof, site drainage/runoff, etc.) and does a great job of managing the difficult situation in advocating for the tenant while also working with the homeowner to get an affordable solution for both parties. My lease is set to expire in 6 months and EPM is one of the main reasons I am considering renewing. I hate to think about going back to other rental companies and dealing with the hassle and inattentiveness that can creep into the rental market. Aaron Ivey and his team truly manage properties well and work to find solutions the make renting a house or owning a property a great experience for all. I just wish there was an EPM in Georgia to manage my properties there. read more

Enterprise PM recently took over the management responsibilities for two of my properties that were being neglected by one of their competitors. From the get go, Aaron and crew provide common sense suggestions on how to improve the properties for showing, which would draw more/better applicants. I agreed to his suggestions and made the suggested changes, which immediately garnered more interest from prospective tenants. And within one month of showing/listing the properties, EPM acquired tenants to rent said properties, something the other PM was unable to do for over an 8 month period on one of the properties. But what I liked most about the process was that EPM contacted me every time an application was received and provided input in regards to the applicant's rental qualifications (for lack of a better term). This gave me a ability to also screen the applicants rather than leave it to chance that the PM would do the right thing and refuse those applicants that were not a good fit (based upon past rental history and other obvious factors) just to get it rented. I highly recommend this company for owners and renters alike! read more

My husband and I rented from Enterprise Property Management after a friend recommended them. We had rented through a private homeowner prior to that and had a horrible experience with maintenance being handled in a timely manner and we actually ended up having to pay for a lot of the routine house maintenance ourselves (HVAC cleanings, fence repair from a dead that we requested be cut back, cutting back said tree, the list goes on). We were nervous about going through a property management company but my friend assured me this company was top notch, and she was right! We only rented for a year because we purchased a home, but any time I called them about an issue, it was taken care of very quickly. We even had to have a new roof while there and the company they hired to do the roof was very polite, on time, and did a great job cleaning up after themselves. The staff there is genuine and helpful. We recommend this Property Management Company to anyone looking to rent in the Memphis area! read more

We rented with EPM after renting fe another management company that let us go an entire VERY HOT TN summer without central air. Our experience with EPM was amazing compared to the hell we were put through at the prior residence. All work orders were done in a timely fashion. They replaced a dishwasher, water heater, microwave, repaired the HVAC, and replaced a window and door. Their vendor is not always reliable, and the employee they send out will definitely affect the "quality" of the work. I would just report their inefficiency to the staff at EPM, or their lack of professionalism, and and the staff made sure it was taken care of. Ginger goes above and beyond for both the residents and homeowners and understands the complexities and legalities of renting. We have referred multiple armed service members to utilize them for their rentals after they have had poor experiences with other management companies in the past. read more

The entire EPM portfolio and Team are great and a pleasure to work with. From the real estate side, Glenn Greene was outstanding to work with as he was my realtor as I purchased, and closed, 5 investment properties in 55 days! He is terrific! He has great connections, from pest inspection companies to home inspectors; and took the time to ensure I made great investments. I live out of state, so this was critical. Aaron has put together an amazing Team, as EPM manages a total of 6 properties for us. Although he is the principle owner, he is accessible, knowledgable and helpful. Everyone at the office does a great job from listing the rental, to signing agreements, providing repair estimates, and being just a phone call away. I am thrilled that I found them, and look forward to many years of partnership. Highly recommend for investment purchases and property managers. read more

Aaron and the entire EPI staff are highly professional, customer sensitive, and highly effective in managing our property. They assumed management with an existing difficult renter and provided expert technical and emotional support and advice in the eventual eviction process. They offer immediate and detailed responses to questions and inquiries, and their maintenance and cleaning staffs provided excellent quality cleaning and repair services to repair damages and backlogged maintenance facilitating a quick sale of the property by Enterprise Realtors, Inc., the real estate company owned and managed by Aaron's parents (I highly recommend Enterprise Realtor's as well). Aaron is man of Godly integrity who cares for and respects his clients. I highly recommend EPI without reservation. read more

When we moved into our rental home it was an absolute mess. They didn't even try to make it appealing to potential renters. There was garbage all over the yard, (front and back) there was dust all over everything, the fridge was gross, the air filters weren't changed, etc. The other big complaint I have is that they charge you a "service fee" for paying rent online. I've never ever heard of that. It is a $25-30 fee which is absurd. Paying online is easier for everyone. How is having to take my check to the bank to cash it easier than having it directly deposited? Definitely would not rent from them again or recommend them to anyone. read more

Enterprise is GREAT! I worked with two other property managers in the Memphis area. And I'll just say they were extremely dissappointing. Until I found Enterprise. I'm an out of state investor and I really needed someone in Memphis to manage my properties and manage them the way I would manage them. Aaron is an outstanding business owner. When they say they are going to do something, they do it! They conduct quarterly inspections which allows me to keep my properties in top notch condition. I would highly recommend Aaron and his team with Enterprise. I couldn't be happier! Thank you Enterprise!! read more

I have been using EMP for two rental properties for the last few years and have had only the best experience. As an out of state property owner it's very important to have a great property management company you can trust. The team at EPM offers great advice on maintenance and is quick to find quality tenants at a fair price. I also really appreciate the website delivery of documents and income statements. It makes it easy to keep track of income and expense. They are also very quick to reply to any e-mails. I highly recommend Aaron, Bonita, Lindsey and the rest of the team at EPM. 5 Stars read more

We've had the pleasure of working with Enterprise Property Management (EPM) since 2007, and the experience has been exceptional. Aaron Ivey and his team exhibit remarkable responsiveness and unwavering trustworthiness. If further investment in Memphis property were on the horizon, we wouldn't hesitate to choose EPM. As the saying goes, "you date your real estate agent but you marry your property manager," and we're delighted to have a strong and enduring partnership with EPM. Their professionalism and commitment to quality service have made them our trusted property management choice. read more

Brett Bernard & Glenn Green were referred to me by another investor in California. I have worked with ten + realtors over the last couple decades and can affirm that these boys are top tier. The ground work they do prior to passing onto the prospective buyer is impressive. I've never had an agent stay involved even after the sale. Brett does. Aaron Ivey is the principle broker with the property management side. I know that he cares for the relationship of his clients. If you call for either of them, you'll have a return call within minutes. I know I'm at the right place. read more

If you are thinking of using EMP in Memphis, I would recommend that you do not!!! HORRIBLE service. After renting a property for one year and not having any damage once I vacated the property, they came up with rediculous charges ($300 to repaint, $300 to fill in a hole my dog dug in the backyard, and $50 to replace light bulbs), Needless to say, the total charges were the EXACT cost of my deposit...what a coincidence. Me and my fiance would recommend other property management companies in the Memphis area. read more

Brett Bernard of EPM acted as my agent in purchasing my first investment property in Memphis. He was always available and an absolute professional, ensuring I was 100% comfortable throughout the entire purchasing process. After the purchase, he helped me coordinate for extensive renovations to the property, inspected the contractor's work, and showed the property several times to ensure I obtained high quality tenants. Highly recommend Brett and his team for all of your real estate investment needs! read more

We've been using Enterprise to manage our portfolio of properties, and they've always been friendly, responsive, and knowledgeable. We are out-of-town investors, so obviously should have concerns about how our holdings are managed from afar, but they have made us feel like family, and the professional way that EPM deals with marketing, screening, and handling of all issues lets us rest easy. Great communication, great business practices, great people, extremely satisfied. Highly recommended! read more

EPM has been the property manager for my rentals for over 3 years now and I am very pleased with their work. They are responsive, helpful and transparent with work orders and costs. They have been quick to find tenants and keep them happy enough to renew (one of them for all 3 years now). Also, my realtor Brett Bernard exhibits the same level of service and has always been outrageously quick to respond and provide helpful insight and market knowledge to assist in my investment decisions. read more

Working with EPM has been a pleasure. They currently Manage 5 single family homes for me in the Memphis market. The greatest asset they have is Brett Bernard who is their broker that represented me in purchasing these homes. 4 out of the 5 homes I bought were off the market meaning we had to be creative and persistent with the sellers to make a deal for the properties. Brett was all of that and in the end we were able to succeed. read more