I ordered a midsize SUV with all wheel drive with the 1-800 number but when I arrived three days later the suv they tried to give me was two wheel drive. They told me that the 1800 number will promise anything but they just give you what they have. I'd never heard that before as a policy and while standing at the counter I called and confirmed that if you book for all-wheel drive then they have to provide it. When I told this to the woman at the counter she just said "well we don't have one so..." The phone line offered to let me talk to someone but it's too late now and have to cancel weekend plans. I was expecting to have a vehicle I needed and not bait and switched. I thought that was the point of reserving one. It also weirded me out that she tried to tell me there was no way to give me proof that my res was actually cancelled until I insisted. Terrible service, verify everything BEFORE giving them your card if you do have to rent here. I only went here because my insurance rented through them for me before. I wish I'd read the reviews before trying them personally. read more

I was supplied a vehicle by ICBC, as my car was written off. I requested a compact, they gave me a midsize gas guzzler. When the coverage ran out, Enterprise "kindly" offered me an SUV gas guzzler at "ICBC rate" of $43/day, which I accepted. Enterprise kept promising a compact which seemed to vanish every time I dropped in. Two weeks later they told me that the contract had expired and offered me a small vehicle at $84/day, right before Spring Break. They wanted their vehicle back to make more money. read more

they did not have the vans or any cars big enough to fit me and my large family. I am very disappointed in this entreprise location, this has been the worst car rental experience ive had before. i do not recommend! read more

I received much disrespect even hung up on when trying to settle a situation . Was lied to multiple times on what was actually going on charged credit card fees they didn't even discuss first only had permission for 100 hold on cc. And continued to lie to my face when asking about it said in the contract I said show me where. Said I don't have a copy of a contract. Really as a manager you should know that contract upside down inside out! Will be contacting head office. This was over a cat accident in one of their vehicles I contacted them immediately and was told today that I would be charged daily rental rate until vehicle is either fixed or replaced. Something wrong here! read more

my son got royally screwed by this branch zero record keeping when it was picked up and they claimed he created damage that was in excess of $4000 dollars( didn't realize what collision coverage was for- his car was stolen and ICBC got him a rental for 2 weeks) when he got the car back they 'claim' he did all the damage? The car was taken to Boyd's, and after the $4000 repair, Enterprise sold the car at auction, and wanted to charge my son for Loss of Use ( while the repair was being done) and Accelerated Depreciation, even though they sold it? That was another $1000.00! I was able to get their claims department to understand the Loss of Use and Accelerated Depreciation fees were unfair, but forwarded me to their Jayden Sheppard. After six unanswered calls and six or seven ignored emails, I did get to talk to Aseem, who explained the ultimate decision was with the branch Manager Vickram. This back and forth was over a 2 plus month period. Vickram was very nice, said he would look into and get back to me two days later. I told him I was lead to believe the decision was not with him but him Manager, Jayden. After another 3 weeks of no call backs, and me chasing Vickram with messages at the office, a few emails to Camille in claims( a lovely individual as well) I get an email from Jayden claiming I had been told on several occasions by Vickram that there was nothing they could do. That was and is a complete and utter lie. All I asked for a $1000 off for the poor optics and in my opinion the predatory practices undertaken by the branch. They deserve ZERO stars, Jayden is a pathetic manager, and although Vickram seemed sincere, he not once followed though on him numerous promises to look into the matter and return my calls. I cannot fathom how a business with such a lack of ethic can remain solvent. PLEASE DONT SUPPORT THIS HORRIBLY RUN EXCUSE FOR A CAR RENTAL COMPANY read more

*UPDATE: Enterprise manager replied below prompting me to contact support from Enterprise, I have been in contact with several employees and managers from enterprise and their claims center for 4 months! The following was my experience with them* I would give zero stars if I could. STAY AWAY FROM THIS COMPANY but if you do end up using them and you return the car and they report damages that you are unaware of, DO NOT SIGN any documents stating that you agree to what they've claimed you are responsible for. After spending nearly 4 months trying to dispute a $4,600 bill for damages I was completely unaware of (They replaced things that already had wear and tear from before I ever rented the car from them. Mouldings, Paint job on all four doors, etc. The list was almost a page long of everything they said needed to be fixed that "I was responsible for"). Turns out that after I returned the rental, they immediately sold the car, took it to get a full assessment in a shop for everything that needed to be fixed/upgraded in the car and sent me that bill. I ended up getting about $600 dollars knocked off the bill by the claims center and had to pay $3,900+ in damages because they wouldn't take any other charges off the bill. The claims center was an absolute nightmare to deal with. The lying, avoidance and overall lack of care/attention for this situation was extremely frustrasting for me (it took almost 4 months to get in contact with a manager about this!) I've worked in customer service myself for the past 7+ years and this level of ignorance, laziness and deceit is inconceivable! Only reason I needed a rental was due to the fact that my orginal vehicle got stolen from the parking lot while I was inside shopping for second hand clothes, Thank you Enterprise! read more

Booked two airline tickets, a hotel and a thousand dollar fishing adventure in addition to a rental car from the Abbotsford Airport. 3 days in advance of the trip I called the Enterprise 1-800 number as we decided to add an additional day. They could not do it due "some" issues but said it would not be a problem and to address it up on our arrival. Upon arriving we were told they had no cars. We ended up Ubering to our hotel. Both the Uber driver and the hotel told us this was not unusual, it happens frequently. We ended up having to take a limo to get to and from our destination at a much increased cost. I suspect enterprise knew of the issue in advance and failed to alert those with reservations (and there were many). Exceptionally poor service. They should be ashamed of themselves. I am still waiting to hear from the district vice president 3 days later. read more

The staff at this location don't really practice what I would call "customer service". My husband and I were treated more like a nuisance than anything else. It started when I left my garage clicker in the rental that I had. While I realize that it is my responsibility to take everything from the vehicle, I did notify the location that I had left it behind within 90 minutes of having returned the car. The woman I spoke to said the vehicle was still there and that she would go retrieve it and put it aside for me. Being that I live about a 40 minute drive from this location, I told her that I wasn't sure exactly when I would be able to stop by, but I WOULD be there to get it. My husband and I stopped in about a week or so later to pick it up, on our way out of town for the weekend. My husband was told to dig around in a drawer full of random things that had been left behind, with zero help from any of the staff (there were about 4 staff members standing around). They didn't have it. They did call the current renter, and found out it was still in the car. We were told the car was being returned the following day, but the location was closed when we came back through. So, I called on Monday to verify that they had the clicker. The man I spoke to seemed to know the situation. He said yes, he had it, and that he would put it aside. I told him again that I wasn't sure exactly when I would be there, but that I definitely would be so to keep it handy. So, again, my husband stops in there, only to be told that (again) they don't have, and have no clue. He was again treated as a nuisance, and given the same drawer to dig through. Not once did they even offer to call us when they found it. Pity this location doesn't measure up to the normally great service that I've come to expect from Enterprise. I will definitely NOT use this location again. read more

Had to make a run out to Calgary and visit some family members and Enterprise was the choice as always when choosing a rental car. Made a reservation online and booked a full size for a week without any problems. Staff was super helpful and made it a breeze when getting our rental. Got the Dodge Avenger which is pretty nice having satellite radio, tons if passenger and cargo room, and the usual electronic gizmos and do dads but it is a blind spot nightmare as the rear windows are tiny. If to don't have visa gold for insurance for the car you have the option of paying $28.99 per day for their "everything" insurance where you can literally walk away from any kind of catastrophe and not pay a dim. A little steep but it's worth the peace of mind. Location is in the Abbotsford Auto Mall so it's a bit hard to find if you're searching for it. read more

Enterprise Rent-A-Car - Front of the building - Car Rental Near Me - Abbotsford, British Columbia

I've spent several hours on the phone being transferred between different customer service departments, each passing the buck. The company is not organized enough to provide proper customer service read more

I have been a customer of Enterprise car rental for a couple of months now. The staff members at this location are very pleasant to deal with aside from one guy who seem to work at the back office. The front desk staff are amazing! I dealt with 2 different men at the front desk and they were both extremely helpful! I would always go back to this location if I need to rent a car. You are guaranteed a clean vehicle but make sure you reserve your desired class of vehicle ahead of time. However, they are very good at accommodating your request for a specific class of car. They have a great selection of cars both luxury and classic. I have driven at least 5 different vehicles so far...I love them all...they were all 2020 models read more

I had a reservation at the Abbotsford Automall Location on Oct. 30th while my truck was being serviced. When I called to be picked up I was told I was too far away? They told me they have a 5 Km pick up radius. However their corporate website says the pick up radius is 10 miles (16Km), I was only 13.5Km away. So much for "We'll Pick You Up", horrible Customer Service at this location. I canceled my reservation and went elsewhere. Never again will I rent from this location, and I'll make sure I'll let as many people know as possible. read more

Watch out here. I was charged with fuel surcharge even though I filled it up. There are thieves at this location (Enterprise Abbotsford Airport). I never had an issue with Enterprise anywhere else. I will not recommend renting a vehicle from them. read more

WATCH OUT! An agent named Amir sold us more than $600 worth of insurance that we did not need. He knew we had road star status, and only needed to pay ICBC $20 to get the road star package. When you have the road star package, you can use your existing insurance, and DO NOT NEED TO BUY ANY FROM THEM. Amir told us that there was no way that we could use our existing insurance, and then sold us more than $600 worth of their insurance. We sensed he was lying about something, so we called ICBC and found out that a $20 road star package does the trick. When we called Stephan, his manager, to report Amir's actions, Stephan had every one-liner in the book. These people have made a profession out of cheating people. We are reporting Amir, Stephan and Enterprise to the Better Business Bureau. read more

I must say how pleased I am with the service I received today at the Auto-mall location in Abbotsford. I was picked up by Adi who displayed exceptional customer service. From my pickup to the moment I left with my rental, I was treated with respect and professionalism. If Ari is not yet a member of the Abbotsford team, I would highly recommend that he become one as he would be a great asset! read more