I ordered a midsize SUV with all wheel drive with the 1-800 number but when I arrived three days…read morelater the suv they tried to give me was two wheel drive. They told me that the 1800 number will promise anything but they just give you what they have. I'd never heard that before as a policy and while standing at the counter I called and confirmed that if you book for all-wheel drive then they have to provide it. When I told this to the woman at the counter she just said "well we don't have one so..." The phone line offered to let me talk to someone but it's too late now and have to cancel weekend plans. I was expecting to have a vehicle I needed and not bait and switched. I thought that was the point of reserving one. It also weirded me out that she tried to tell me there was no way to give me proof that my res was actually cancelled until I insisted. Terrible service, verify everything BEFORE giving them your card if you do have to rent here. I only went here because my insurance rented through them for me before. I wish I'd read the reviews before trying them personally.

I was supplied a vehicle by ICBC, as my car was written off. I requested a compact, they gave me a…read moremidsize gas guzzler. When the coverage ran out, Enterprise "kindly" offered me an SUV gas guzzler at "ICBC rate" of $43/day, which I accepted. Enterprise kept promising a compact which seemed to vanish every time I dropped in. Two weeks later they told me that the contract had expired and offered me a small vehicle at $84/day, right before Spring Break. They wanted their vehicle back to make more money.

Last weekend we rented a truck from Avis Truck rental in Streets vile mississauga. I just want to…read moresay that not only was the reasonable but the service was excellent. The truck was ready and clean. Staff was very helpful.

Although I had reserved and paid for a mid-size car, I was upgraded at no charge to a Fiat…read moreCrossover. The service at the counter was stellar, an attendant even came out to the parking lot to help me locate the car, and the vehicle was immaculate. After I returned the car to the airport, I went to check-in for my flight and found out I had missed it, due to 4 km of road construction enroute to the airport. I booked a flight out of the Vancouver International Airport instead, and had 3.5 hours before my flight was due to leave. Went back to the Avis counter, and asked what they could do for me. I was told that I would actually be doing them a favor by taking a VW Golf to the Vancouver Airport, as it needed to be returned anyway. No extra charge for drop-off, or for renting another car, as I was still within my 24-hour "window" for returning the vehicle for that day's cycle. Again, the car was immaculate. Returning the car at the Vancouver Airport was absolutely painless. Staff was so incredibly considerate, respectful and polite. I would not hesitate to rent from Avis again at these locations!

EXTRA INSURANCE SCAM - BEWARE IF CAR IS LONG TERM RENTAL (i.e.: ICBC or similar): The pitch is that…read morefor a measly $15., one would not have to pay a deductible in the event that the rental car was damaged, but the extra insurance can quickly exceed the deductible amount since it is charged as a daily rate. In any case, you should check your own auto insurance coverage and credit card coverage before making a decision. More likely, YOU DO NOT NEED THIS. BRIDGE TOLL SCAM: also, while one expects to be charged for any bridge tolls incurred during the period of location, the charges to your credit card for toll bridges will more than triple as they are treated as "fines". i.e.: a $6.30 toll fee turns into an incontestable fee of $21.00. That being said, the Abbotsford Hertz staff is very pleasant and courteous; and is only doing what it has been trained to do; the only entity to blame is Hertz. I presume this is a standard practice with all car rental suppliers.

On October 3, 2019, we were visiting Chilliwack, BC for a 4 day fishing vacation…read more On October 4th (our 1st day of vacation), our vehicle was broken into, the driver's side window was smashed in. After 28 phone calls, totalling over 8 hours of trying to get this vehicle replaced UNSUCCESSFULLY, we decided to keep this vehicle and finish our vacation....driving this vehicle with a broken window, in the rain and weather temperatures down in the 40s. Some of the conversations included: #1, they had a vehicle for us 40 miles away, we drove to the Abbottsford, BC airport to trade it out. We got there, 5 SUVs in the parking lot and they said they didn't have one for us. #2, you can drive your broken vehicle 2 1/2 hours back to Seattle, but no confirmation that there would be one since Seattle National wouldn't answer their phone. #3, you need to wrap up the window and protect this vehicle....this is the driver's side door...how do you drive a vehicle when you can't see what's on your left side. National does not understand customer service, they are not willing to help out when there is a problem. There was never a report number given, just passing us around to someone else.

We were badly taken in Abbotsford. We had an emergency due to a disabled vehicle, and dealt with…read moreNational because we have always been treated well by National in Winnipeg, and are members of their loyalty program. They had one car that we could use, we were told, and we took it. We were a (typical?) target of opportunity, having no option and too shell-shocked to question it. When cleaning the car out to return it, we found the bill for the previous rental -- $600 less, just half what we had paid. We still anticipate good service in Winnipeg, but remain unhappy National would stick it to a good customer in an emergency.

I love this place. Rana, the owner, is a young and energetic guy. They have good inventory. Good…read morecustomer service, and always helpful. I always take their cars now whenever I need a rental one. Give them a try.

From the owner: Going on vacation or moving? Aldergrove Car Rentals is your source for reliable rental vehicles in…read morethe Lower Mainland area. Our vehicles range from small cars and SUVs to large vans and trucks.

Although we had a rocky start to our rental, the staff at the airport were quick to remediate the…read moresituation. Once the staff at the desk heard of the problems, they dealt with things themselves. While the enterprise phone customer service was disjointed (sympathetic but ineffective), the desk did finally return missing belongings after a few phonecalls. Thanks to Sam for being a superstar and delivering the pass to my Aunt's doorstep.

Ridiculously unprofessional service from Enterprise. Truly impressed with how such a big company…read morecan allow procedures to fall a part like in our case: We returned a car around 6pm on a weekday which is out of business hours at Abbotsford International Airport - they are now closed at noon it seems. There were nobody at the counter, we followed all instructions provided for return. Pristine car, took all paper garbage out from the doors, not a single item inside. We are tidy people, respectful for our own space and all rentals we do. Didn't even have a single rainy day during our 5 days rental. After a month we realized that there were no deposit return. No communication from Enterprise whatsoever . We learned today that they charged us $250 cleaning fee and refused to return deposit. Customer service at the Head Office was not helpful. We've been told that regional manager is going to contact us about this issue and never heard back from them. No response from this branch either. They do what they want without any explanation and you need to chaise them back for your refund. Total scam! Avoid dealing with Enterprise if you can. It will save your time and money.