After a really bad experience renting a car in Lakeway, these guys were a breeze. Quick in-and-out,…read moregot upgraded because of a computer mishap, and a decent experience all in all.

We were visiting my son at Shepard Air Force base, we had to air one of the tires twice so far,…read morerent the car for a couples days we had to wait a long while for the worker to come back from airing the tire and still had to bring in the care 2 hours early than when we received it. just now got off the phone with owner not one Apology , no customer service says he owns the place. This place will rob you with a non safe vehicle, dirty and rude ! Only 1 star because this app says to give at least 1 to post.

After the bait and switch and horrendous customer service I did what was requested by you on this…read moreforum and was promised 3 times an area manager would reach out, that never happened.

What sets off a rent a car place from its competitors ? Well, customer service of course. This…read moreplace is outstanding in that area. Ivan has always been kind, courteous, and proffesional in all my dealings, which is usually several times per month because of my job. Abigail is OUTSTANDING as well. She goes way above and beyond to help customers and answer questions. She takes time to check the car out and identify features and others items around each individual vehicle. Recently I handed a car in on a Friday evening and woke up Saturday and could not find a small cross body bag that I had. I was really worried as it contained personal items I needed. I was out of the area, but called as soon as they opened. Abigail went and looked for me as the car was still there. Not only " looked" which would have produced nothing ( I am pretty thorough at drop off ) , she dug in and found my bag. Somehow it wedged itself down into the spare tire area and would not have been found if she was not so thorough in trying to help out. I picked up my bag that day and really cannot express my gratitude for people like her who take pride in their jobs and go that extra mile. I can rent from any place I choose to , but will continue to come here as long as their are employees like Abigail and Ivan.

Never received the car we paid for back in December. Called and left multiple messages and emailed…read morethe "owner" - Dale Magallanes. Dale finally responded back that he "sold" the company on March 18 and there is a new owner. If you have any reservations with this company I suggest you plan on alternate arrangements.

These guys kick ass. Gave me a great deal on the range rover when visiting my family in New…read moreMexico. Very easy to work with. Even dropped off and picked up the car. Very convienent!!

I attempted to rent a minivan from this location and had a very concerning experience with an…read moreemployee named Salem. Before I signed any paperwork, my credit card was already charged. When I was later given the rental agreement, I noticed optional insurance coverage had already been added and marked as accepted, with initials requested afterward. When I questioned the charges and stated that I did not want the optional insurance, Salem told me that the insurance "had to be charged because it was the holiday" and implied this was how totals were increased. When I refused to sign for coverage I did not authorize, I was told to "get my stuff and leave." When I attempted to ask additional questions about the charge already placed on my card, he threatened to call the police. At no point should a customer be charged for optional coverage before consent and signatures are provided. I am currently working with the corporate office to address the issue and dispute the unauthorized charge. Salem said he was the manager so i doubt anything will be corrected there I ultimately went to Enterprise instead, where they handled the rental professionally and got me taken care of immediately.

I will never use budget again. They have not given me my deposit back and what they say they have…read morereleased to me is less then what I put down and not only did they give me one BS reason of why put told me 4 different reason why my full deposit was not be given back. They lie and take money that doesn't not belong to you. And there cars are not reliable. I went out of town to see family the A/c went out the second day we had it, they replaced it with the same car and gave me a day free rental. I ended up having to stay an extra day of the rental extension and called to ask if I can use that free coupon got told I could and then when I returned the vehicle the following day they told me I cannot use it and that I had to call customer service customer service explain to me why I couldn't use it but went ahead and offered to go ahead and still give me that day free due to the fact that it was a family emergency they'd also told me that they would refunding me my deposit whenever I had yet still get my refund I have called multiple times and repeatedly got a different reason why I was being charged an additional $77 first it was for the mileage it was an unlimited mileage vehicle then it was well you got an upgrade we did not get an upgrade then I got told that I was being charged for the day that I kept it which was already given to me for free and refunded my money for that when I spoke to a manager he also told me that it was for the additional day that I kept the vehicle I said that makes no sense because I was already given that day for free and it was being charged off of my card and refunded back to my card he told me that I did not understand what he was saying but I clearly did not only did they charge me once but they were charging me twice for the additional day that I was told that since it was a family emergency that I'd be able to get it for free they are still not releasing my deposit and they are still charging me the additional $77 I would not recommend this company to anybody especially if you have enough family emergency and they promise to give you the discounted a day.

Good customer service, didn't screw us over like the last budget we went to. Employee covered the…read moreliability for us.

The customer service was great. It was a very simple process and was quick to secure the car…read morerental. I would definitely recommend this location.

This location is right by ALL THE CONSTRUCTION so be prepared for a nail in your tire and have to…read moreput a spare on and be charged for a new tire. These people are greedy and I will never do business with them again. One of the people I spoke with chuckled and thought the whole thing was funny. Very unprofessional. What a mistake going to Hertz!!!! They are making us pay for the tire and the spare to be put on, which is funny because when I talked to them yesterday, they were taking care of everything. That was the national number. This location gets 0 stars, not even one.

We booked a car four months ago for the solar eclipse. 30 minutes before we were supposed to pick…read moreup the car, they texted us to tell us that they gave our car to someone else and that we were screwed. They offered no assistance. They didn't automatically refund me and made me navigate a complex phone system to even get a refund. I'd recommend looking elsewhere for car rentals, since this place doesn't honor reservations and will waste your time if they don't have enough cars. I filed a complaint with the Texas AG.

This morning I decided to try out the promotion, $6 for 20 minutes, it was suggested to use it to…read morego to McDonalds or any other ungodly fastfood venue, being that I don't patronize those types, I went to Starbucks. At my apartment complex, there were 3 Mercedes to chose from. I chose the CLA. Somehow, an unsightly red Ford zipcar got into the photo. If I would have taken Lyft or Uber, it would have cost $10 plus tax and tip.

I used car2go during my 4 day trip to Austin. It was super convenient and easy to get a car rental…read more All I had to do was download the app, submit my drivers license, and wait about a day for approval. I got to try out their smartcar and Mercedes GLA. I had trouble figuring out how to start the ignition on the smartcar, so I contacted their support line and was able to get help from a customer representative immediately. The daily rental can get a little expensive. The daily rental for the smartcar cost $69. I believe it's advertised as $59 on the Austin car2go site, but that price doesn't include taxes and fees. The daily rental for the GLA came out to $92. It's advertised as $79 on the site. Over all, car2go made my trip to Austin more enjoyable. I was able to drive out of the city to hike and zipline. However, I'm docking a star off because of their lack of transparency about prices.

Well, I've never rented from Hertz before but since I was involved in a rear end collision with…read moreanother party's insurance fronting all the bills, State Farm chose them to get me a replacement vehicle, and Hertz was the shop choice! I swung by after stopping by my collision shop and was greeted by the friendly lady working at the front desk who took all my info, insurance and deposit. And even let me pick a gun standard/midsize vehicle to drive, which ended up being a Tesla! Smart car for dumb people, yes. Lol. Although there was a learning curve and less than 15% left to charge; there were supercharging stations in proximity and we were also able to charge the vehicle at home. It's been a stressful few weeks sorting this out being involved in insurance hell but Hertz helping me not walk in this 100 degree summer and getting me in a vehicle to drive around has been much appreciated! Can't wait for my own vehicle to return, my husband will certainly miss our rental, but now we know they're close by if we ever need a fun weekend ride :)

The 2 Clowns running this place are a joke…read more I rented 2 trucks from this location for a 1 day rental. I left in a hurry without looking at the rental receipt on my way to the airport. I figured they would have accurate information logged about the vehicles since I've never had this issue with hertz in the past. when I got back from my trip I was shocked at the additional fees they had charge me. They logged both vehicles as having full tank of gas when they were only 1/4 full. they charged me $98 for not returning a child seat even though I returned it. I was charged $300 more than I should have in fuel and child seat charges I did not accumulate. video and photos of the vehicle I rented show less miles on the odometer than were logged on my rental. trying to get any answer from hertz customer service is a joke. the employees know this and push the work load off on corporate even though it is their screw up. I will NEVER rent from this location and probably Hertz ever again.