The people who work for Enterprise at 2540 Cohasset, are some of the nicest, helpful and generally happy people I have had the honor of doing business with. I couldn't find a car wash open on a Sunday that did full service so I couldn't vacuum it out. My dog had left hair in the back seat and they didn't charge me an outrageous amount. Enterprise you are now my go to car rental place and Chico Enterprise on Cohasset 100% hit the Best of in my book A BIG THANK YOU Sandra Singer read more

Very bad customer service from a so called assistant manager Christine. This is the 3rd time she does this to us a big family traveling overseas and in need of a van , I did reserve the vehicle a month ago, but surprised by a call from Christine saying that she has no van for me and no other vehicle to replace it. This is as I said the 3rd time she did this to us , and she always wait until the last minute of the day or the last day of the week to call and cancel the reservation. Please do not seek the service of this employee at this location. Maybe go to Oroville which the closet enterprise office read more

My experience with Enterprise was beyond unacceptable, if I could give 0/5 stars, I would. I had a confirmed 8:00 AM reservation and showed up on time, only to be told by Julio that there were no cars available. He mentioned that someone should have called me in advance, but I never received any call or notification. Apparently, other customers had extended their rentals, and despite my reservation, I was left without a vehicle. I explained to Julio that I had a family emergency in San Francisco involving a critically ill relative and needed to leave by 9:00 AM. Instead of showing urgency or professionalism, he made light of the situation, which was incredibly inappropriate and disrespectful. I had specifically reserved an SUV, but was offered a minivan or a large Mercedes van, neither of which fit my needs. I declined, and Julio told me to come back at 9:15, assuring me that a car should be available within the hour. When I returned at 9:15, I was told the exact same thing, no cars available, nothing guaranteed, and that I would need to wait another 1-2 hours. At that point, I left again, and he told me to wait for a call when a car became available. That call never came. By 11:00 AM--nothing. By 1:00 PM--still nothing. I finally called them myself, only to be told there were still no cars available. I never received a vehicle, never received a follow-up call, and never received any real solution. This was hands down one of the worst customer service experiences I have ever had. Completely disorganized, unprofessional, and unreliable, especially in a situation where timing actually mattered. Reservations clearly mean nothing at this location read more

I had an 8-passenger SUV reserved and confirmed two months in advance. My original pickup time was 10:00 AM, but I even moved it to 3:00 PM to give them extra time. When I arrived at 3:00, I was told the vehicle would be brought right out. After waiting an hour with no updates, I went back to the counter and was finally told they didn't have a vehicle for me at all. When I asked why no one told me this upfront, Julio said the employee who checked me in was new and "should have mentioned it." Instead of a solution, I was offered a 12-passenger commercial van, which did not meet our needs, or told to book two smaller cars. We specifically reserved an SUV for a reason. We had a tight schedule: driving to Sacramento (1.5 hours away) for a 6:00 PM dinner reservation and an 8:00 PM concert. Because of their delays and lack of communication, we missed dinner and were late to the concert. After three hours of waiting and back-and-forth, they finally provided an SUV at 6:15 PM. By then, the damage was already done. Throughout the process, we were met with excuses like "other customers extended their rentals" and even an attempt to blame me by saying my reservation was made that same day, which is completely false. It was made two months prior. Benny, the supervisor, eventually stepped in and resolved the issue, but it should never have taken three hours to fix something that should have been ready at pickup. Besides the added frustration from comments staff are likely trained by the company to regurgitate, the unfortunate part is it's not likely even an issue they can control if this is how Enterprise as a company chooses to run their business. They need to have better business policies. Don't take reservations for cars you don't have. It's that simple. At that point, you're not providing a service - you're taking business from companies who could actually deliver and leaving customers stranded last minute. Poor communication, disorganization, and a frustrating, condescending experience overall. I will not be using this location again. read more

Needed to get a Rent-A-Car due to an accident that was no fault of mine. Once the reservations were finalized I called to request a pick up Enterprise coordinated my our driver name was Philip, came within five minutes. Christian, had excellent customer service very knowledgeable went above and beyond. Took his time going over all the perks that the car came with, Literally ensuring all my questions were answered. This whole process was quick, painless and efficient. Thank you so much. PS: Christian was training a young lady by the name of Shanifa, whom also had great customer service read more

Enterprise Rent-A-Car - HYUN / ELAN - Car Rental Near Me - Chico, California

Terrible service, only one person working. 1 hour wait to get picked up. 2 hour wait to receive a car.

There is an agent Juan Ramos Palafox at this location that has the best customer service of an representative i ever worked with. He treats you like family . If you need to rent a car ask for him he's amazing !!! read more

Shanifa and Blake were professional, efficient, and kind. I had such a good rental car experience and was very pleased with the customer service. read more

Pure Professionalism. I recently visited Enterprise and was very impressed with their friendliness, knowledge and service. The staff was incredibly helpful and attentive, making the whole experience a pleasure. I'll definitely be returning! Highly recommended read more

This was absolutely the worst service I have ever had. I have never left a review before but I have to now. I had reservations for larger car to hold 4 adults and a wheelchair. I called two weeks in advance to confirm car pick up for 2:00 pm on April 15 even had text reminders. Called the day before to confirm again. Called the day of pick up and scheduled a ride to enterprise for 1:45 they never showed up. I had to call again stood outside waiting for 30 minutes got dropped off at enterprise checked in then waited for 4 1/2 hours. Wasn't offered water no one spoke to me couldn't get back home. Had special plans to take my 90 year old mom to a birthday party for her best friend of 66 years. I've rented cars there before it's not like I never rented a car before always returned my rentals full of gas clean and excellent shape every customer in the place was told they had to wait an hour or more too. Time is money and this place has horrible had to call for a ride home never got a car this place sucks I Rate it -100 read more

Excellent prompt service getting a local rental car quickly. They went over everything in advance and were quite helpful with the car details. the faci is very clean as well. All of the staff were very friendly and courteous. read more

I needed to rent a car while my car was being repaired by a third-party insurance. Enterprise picked me up in a shuttle from the auto shop, got me in a car, then allowed me to return the car at the auto repair shop when I picked mine up. I did not need to go to Enterprise in person again. Ariah was very pleasant, helpful and professionally. thank you for helping me Ariah and the other friendly staff at Enterprise. read more

I just had a fantastic experience with a reservation with Austin. While working out a slightly complicated situation, Austin remained kind, helpful and amazingly professional. Great job, Enterprise! read more

The car is available about 15 minutes behind schedule though they offered a smaller car, passed. The car will take time to clean. The staff are polite. The car has worked fine though a maintenance needed soon alert appeared. Returning the car is simple. This location needs weekend hours other than 0900 to 1200 Saturdays. read more

The crew in Chico have always been great. Love Kayla, Katie, and Brisa. But to be honest, the old location was awful and it did not support the good folks that worked there. But Enterprise corporate finally wised up and very recently moved them to a new location in Chico, CA. It's huge, has car washes, parking, repair bays, etc. etc. Now the ENTERPRISE Facility is as good.. as its employees! read more

We came to pick up a rental at the time they told us to, now they tell us they are so busy that the vehicle isn't ready yet & to come back in an hr & a half & they hope it will be ready. There are people standing waiting for vehicles that were supposed to be ready at 10 this morning but we're told to come back now. Hoping the car is waiting for them. I understand a company being busy but when THEY give you an appointment time to pick up a vehicle you expect to be able to get it at that time. But to show up on time & be told it will be hrs later till they will have it ready just isn't acceptable especially because you have plans to leave town in that vehicle that you made a reservation for a month in advance. So we got the vehicle finally & of course we get on the road & it says it needs a maintenance check. Ughhhh. It better get us to sanfrancisco. read more

I just got in an accident that day. I told her I didn't want insurance then she went over things I was barely listening to. It sounded like she was telling me what is already covered. Not what she is pushing me towards. . I called back after they told me I had expenses I never intended . They are not clear with their policies and took advantage. They took me for $300 because of my distress. read more

Would give 0 stars if I could! I reserved a car over a week ago for a 5pm pick up. I show up 30 minutes early to get paperwork taken care of so we can get on with our vacation plans. Only to be told it's still a 2 hour wait for a car we RESERVED. Make it make sense enterprise. This is absolutely ridiculous. read more

This happened in Chico, CA at 2540 Cohasset Rd with Enterprise Rent a Car. My husband and I needed a car because our car has been in the mechanic for a couple of months. The dealership gave us the ability to get a rental car that was already paid for by the dealership. We took a county bus to a destination early in the morning. The trip became harder and less productive than it should have been. The bus ride was 2 hours long at 6:30 in the morning. We show up to the rental car business, and they started giving us a hard time. They decided that we had to jump through a bunch of hoops to rent the car initially. The day before we called them, and asked him what we needed to bring to rent the car. They said a driver's license and credit card. So we brought that. As soon as we started talking to customer service, their attitude began. They said I needed a driver's license because my real ID card was not able to be used for some reason. We had to get a ride to DMV. We had to sit in line for 2 hours, I got a driver's license, specifically for this. I paid $45 for a driver's license I didn't even need. We got back to Enterprise Rent-A-Car, and they proceeded to tell me I needed more proof of who I am. And that I'm not able to rent the car. After they received the proof of my driver's license, they told me I needed more proof in order to rent the car. The dealership where my car was, was who was renting the car for us. We had been walking for 3 months straight, miles a day, to go to stores, mailbox, bank, Etc. The dealership said I needed all this paperwork to prove who I am. And then they say they can't rent the car to us, because I don't have this proof. The proof entailed my disability award letter, PG&E bill, my insurance card, and more. Just to rent a car, mind you. We were defeated and were not able to rent the car. We ended up not having a way home. We had to stay in town for over a night. We both took medications and did not have our medications at that time. It was a very hard time. By this time, my husband was furious. It was a complete waste of time and money. No matter what we did, they still did not rent the car to us. Even though the car dealership was the one that rented it. At that point, we were extremely frustrated and angry for what they put us through. And we never got the car. It was an awful situation. One that I never want to experience again. read more

They don't understand how reservations are supposed to work. And they'll lie to you so they don't have to deal with you. I had a reservation for 2:pm they said it would be a couple hour wait because the system over booked. Because that makes sense, I guess the "system" doesn't get told what cars are and are not available at what times. Because that would be impossible. Then I went home and called back two hours later, still no. They close at 6 so I brought that up and they said I was guaranteed to get a car today even after they close that I would get a call. It's now 8:15 still no call. And they're closed so they're not answering. I have no car work 20 minutes away= 50$ Uber. My car is in the shop and I was supposed to pick a rental today now I'm screwed! These guys suck! read more

Disappointed. Specifically asked for an all wheel drive that would seat 4 people and a lot of luggage. Called twice to verify. Got there and no go. read more

Evan is SUCH a pleasure to get service from. This establishment is very professional, always tries to make the most accommodations to make sure you're satisfied. If you have any problems, just be proactive and call/ask questions- they are happy to help. This is probably my 10th time renting from this location and it's been great each time. read more

Absolutely terrible- insurance set up rental - when we arrived Wait wait wait - terrible customer service. Enterprise is not what they use to be . Avoid read more

100% the worst experience. I was in a minor accident. Made an appt with a local body shop and coordinated said appointment with Enterprise. Three weeks out. Day of appt, I was stuck waiting at the body shop for the Enterprise shuttle for 40 mins. The body shop felt so bad they were going to personally drive me but Enterprise finally showed up at 4:10. My appointment was at 3:30. Get to Enterprise and was told it was still going to be an additional hour wait. Why do an appointment? I have a new baby which requires a lot of coordination of child care in addition to having to leave work and then sit here for hours. It's now 5 pm and I STILL don't have a car. If I could leave no stars I would. Absolutely the worst. read more

Amazing staff, super friendly and helpful. I've rented for work from them many times. Dumb policies. would not accept a debit card without a lot of verification, even though it's the same card I've used for the last 5 or so times i've rented. Wait was long, process was long and stupid. On site staff incredible, truly. Management should re-evaluate to support staff success. read more

I want to sing praises to Maddie Jenkins at Esplanade Enterprise in Chico, CA. I was in an accident and needed a car while mine is being repaired. I have back and hip issues so I have to have a car I can get in & out of. Maddie listened to what I needed and was on the look-out for the right car! She walked me through the process and gave me her card if I need anything. I hope her boss appreciates how well she handles herself with people with special needs. Thank you, Maddie! Dee O. read more

I just wanted to say WOW ! The level of professionalism and customer service Enterprise had was amazing. Originally, my car broke down . I had blown out my engine and it was getting replaced by Hyundai, in which I needed a rental . I looked at the previous reviews and was skeptical, however I'm a strong believer of "Don't judge a book by its cover" and I'm sooo glad I tried them out . I had a rental from November 28-December 22 , 2022 and let me just say this now ; Fernando was top tier . He took care of my husband and I and really attended our needs . We were originally in a Kia Soul, which was a good car but too tiny for our liking and we upgraded to a Toyota Highlander with no problem . He made sure we were comfortable and confident in what we got . He definitely understood his job assignment! I would highly recommend going to them for any future car rentals ! Ask for Fernando you won't regret it . And to the main manager/supervisor I applaud you for hiring someone like Fernando to represent your company . You definitely should feel honored ! Sincerely - The Vargas Family read more

if I could give less, I would. so many excuses! no cars. the car you reserved a month ago isn't available but we have this more expensive one. your insurance pays 30 a day? you need to pay additional taxes. I'm waiting right now, it's been an hour and I was told "I'm not sure, maybe fifteen or twenty minutes" when I asked when a car would be ready, it's been fifteen minutes so far. read more

I totaled my car roughly a week ago. My insurance told me to contact Enterprise to see what they can do. With a crack bone in my collar, 3 cracked ribs and a cracked bone in my hip. Enterprise was there for me. I was able to get a rental and back on the road and fortunately was able to get a new car while still waiting on my insurance and gap insurance. Customer service was absolutely amazing and patient with everything I had going on. read more

I want to give a shoutout to Jacob at Enterprise Chico for being so informative and helpful! This my second time being attended by him this month. He has a great attitude and I appreciate his enthusiasm when I am asking questions. It makes the check in and check out process very quick and easy! read more

Worst Enterprise location you can go to. Your car is never ready, and you always have to wait 1hr +.

Turns out I left my wallet in the rental car there in Chico and I made it back home to Portland when I received a call from enterprise letting me know. I'd like to give a shout-out to Blake for making sure my wallet got fedex-ed back to me and even called me back give me the tracking number for the package. Thank you! read more

Worst experience ever!! Reserved a car to be picked up in Chico, CA on Esplanade the next morning and turning in that same evening at Sacrament airport. Got a call the night before pick up telling us there was no car available and she had no suggestions for alternatives. When I asked how this could happen (I was already away from home) and the agent just hung up!! Never again, Enterprise!! read more

This place is so unorganized. This is the second time I've rented a car here and the second bad experience! Simple reservation for a pick up time that's not honored. This last week my reservation was for 1:00. I didn't get the car even though I checked in before 1:00 , until 1:30. After I checked in I was ignored until I stepped up and asked about the car. The assistant manager Raven seemed more concerned with answering phone calls then helping all the customers standing around. Don't let the facade of the nicely dressed employees fool you. Poorly run business!! read more

I had a great experience using this agency. Check-out and rental time was great, the vehicle was an upgrade, and the price was excellent. Check-in was quick and easy. The best part is that the staff are all friendly, personal, easy-going, and know what they are doing. A very professional place with a nice informal feel. read more

So this place. SMH.... It started out decent with Enterprise when my car was stolen and my insurance used them to provide a rental. My insurance company took longer than promised to resolve the situation and so I ended up keeping the car additional days. I was in contact with enterprise the entire time and had even spoken to them on the day before "the incident" and it was smiles and hugs with them. Fake smiles apparently. Also, on a side note, when I called them to speak about my rental I literally sat on the phone for SIX hours (see attached pic) one day trying to get through on hold. I can quote their hold message word for word if asked in some bizzaro game of jeopardy. This was two before thanksgiving, so I'm sure they were busy, but six hours? And I'm not communicating properly with them? Are you serious? So then hours before thanks giving they crept up to my house like a thief in the night, threw a business card at the ground in front of my door, and ran like cowards taking the car. Over something like a 100$ bill I fully admit needed to be paid, however, see previous statement about sitting on hold for almost an entire workday and these quality employees could not find time to answer AND TAKE THE PAYMENT... one time. It's a joke of a company when it comes to customer service basics. They are nice enough. But completely incompetent. And also flat out cowards. Just saying. Literally spoke to them right before this happened, and they didn't say "hey we need to resolve this today or you are going to get your second car stolen this month. They day of the holiday". Go anywhere else. I've never seen someplace with such friendly yet worthless employees read more

This place is absolutely terrible!! Do not give this place your money. Horrible customer service and complete ignorance all around. My car broke down in Orland, CA. I called around and Chico Enterprise said they had cars for rent. They took all my information and reserved a car for me. I got the email confirmation and had a tow truck pick up my downed car, on the way to taking my car to their yard the tow driver agreed to take me to enterprise to get my rental. I show up to enterprise to get my rental. The same one they gave me a confirmation for, and they flat out told me they had no cars but I could be put on a wait list!! Wtf!! Why would I be on a wait list, I was told they had cars and reserved one with them. I showed them the email confirmation and they said that they do that all the time. The manager their told me that the customer service team takes reservations all the time without even knowing if enterprise even HAS ANY CARS!! what is the point of a reservation if you get one but it don't matter because you have to walk in the building and ask them?! Seriously. This is how you do business. As I was there more people were walking in the door for cars. I my self have a dam tow truck with me and no where to go. The manager was HORRIBLE!!! The employees worthless. He then said he would shuttle me to another of their locations that had cars. I said ok. Their Redding location had cars. I said ok I'll go their, he then says that's actually too far and he ain't going to have anyone waste their time taking me that far. Lol!! Wow!!! My time and the two truck drivers time was wasted out of your companies complete ignorance and incompetence but you can't take the time for me!!!! I just left and will never ever walk into another enterprise. DO NOT GIVE THIS BUSINESS YOUR HARD EARNED MONEY, THEY DO NOT CARE!!! ALSO DO NOT THINK YOUR RESERVATION IS REAL. THEY ARE SO LOST AS A COMPANY THE RESERVATION DOES NOT MEAN THEY EVEN HAVE A CAR FOR YOU. Worst car rental place/ location ever. read more

I had a reservation to pick up a rental car today. They refused to rent to me because I had renewed my driver's license before I made the trip to California and wouldn't take my paper ID NOR my original driver's license, which was still valid, because the DMV in Texas cut the corner off the license. This wasn't an issue at the Sacramento Airport Enterprise. I rented the car there, with my paper license and cut DL. I returned THAT car to the Chico Enterprise a couple of weeks ago and made the reservation to pick up another car today, showing them my DL. No problem at that time but today it was an issue. The staff at Chico could not tell me why the same company had different policies. I won't be renting from the Chico Enterprise nor will I rent from any other Enterprise. Avis now has my business because when I left the Chico Enterprise, I went directly to Avis/Budget and they had no problems renting a car to me. read more

We rented a vehicle at the Chico, California location originally for 14 days and then certain events occurred and we needed to leave the vehicle at our current location. A one way return. We called the Chico Enterprise and spoke with Madison our original representative who in turn spoke with Daniel the Manager, on our behalf, and Madison told Daniel what was going on and called us back after Daniel quoted a price, a date and time to return the vehicle. Upon returning the vehicle the quote that Madison told us was close to double what we were quoted and we were also quoted a refund which he claims he never said, and that is not what we were told. We wrote down what Madison said, verbatim and repeated it back to her several times. He claims it was a misunderstanding. That is not true. Daniel is a condescending little shit that I had to put in his place. He needs to learn how to speak to customers in a professional manner. He thinks that he gave us a break but he did not. We were charged more than keeping the vehicle for the original two weeks. I don't care that he didn't charge us the full drop off fee. When you quote someone a price and they go over it several times with you then you stick to it. I have the receipt now with a zero balance. They have been paid in full and will never get our business again or anyone else's that we know. STS read more

I don't generally have positive experiences with rental car companies. In this case, the folks at Chico Enterprise were wonderfully friendly, helpful, and professional. They reduced a fee for me, because I was misled into thinking my insurance would cover it in full. That was a kind gesture that relieved some stress. There was very little wait time from check-in to returning the vehicle. I was given a great little car to drive while my other was in the shop at Concours. All in all, a very positive experience. read more