I could rave about Chico Care forever! I have taken my Lexus there 2-3 times now and they have really saved my bacon. The free rides they provided me really were a HUGE help, and the office staff (I'm so sorry I can't remember names!) are super friendly and efficient. I was in a bind with an alternator that went out and, as with Lexus, the factory one was pretty pricey. Being honest, the lady on the phone told me they won't install anything other than OEM for something like an alternator when I told her I couldn't really afford it at that time and asked if they'd install a cheaper non-oem one. So she then did some more digging and was able to save a lot of money on an OEM she found but it wouldn't arrive until the next day and then they'd install it. I was so thankful. BUT THEN! She called a few hours later and said that the owner actually went out and found one locally and picked it up for me, it wasn't the cheaper price but they still honored the price AND my car was already done and ready to pick up! This saved me from having to arrange for a ride from and to work from Paradise the next day to pick up my car. Just outstanding customer service and great work. There's no pressure and they really really know what they're doing. I would take any car there they'd work on, not just Toyota/Lexus. My mother in law also has taken her Toyota there for over 15 years. I very highly recommend them. read more

Almost 2 years now and still taking my 2015 Camry Hybrid XLE to Chico Car Care. Great service, fair pricing and work quality are why Winston and I keep coming back read more

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I went in today for a brake check since I had some squeaking and I was frankly uneducated on brakes and that information so I was heavily reliant on getting a good shop to tell me what's going . After going to another shop and no transparency with them, this shop was so helpful and is going to be my go to car shop. They were so kind and understanding and really were honest with me on what was needed and what wasn't needed. I Highly recommend this shop to anyone in Chico especially students. read more

Amazing service, quick repairs and super convenient Uber services to ensure my schedule is still productive.

They always take good care of my car and are honest with what is wrong. I never feel like I am being taken advantage of or being charged too much. I have a Lexus that has a lot of issues and they always find what is wrong with it and get it up and running again within a reasonable amount of time. read more

Fast and service was done well. Affordable on budget minded folks and reliable. I was told an estimate and charged accordingly and my car was worked on within the day. Highly pleased. read more

Easy scheduling, reliable, good service. ................................. ..........................,,,,,,,,,............... read more

Always great service from caring, friendly people! I've taken my Toyotas there for years and will continue for many more. read more

Having concluded my business here they charged me $200 for an oil change and kept my vehicle for weeks. This used to be a safe place to take your vehicle to, i would recommend Guidos if living in the Chico area. Sure Guidos charges more but you get what you pay for and here you pay for it and don't get anything. Stay away. read more

Had my Honda CRV serviced here for the first time in March 2024. Both persons I dealt with were welcoming, explained everything well beforehand and kept me informed of findings. They competently did the services I asked for and explained recommendations for future services. I will be a repeat customer. read more

I just needed an oil change this time, they give my car a once over, make sure alls well. Always a smooth visit. Fast, efficient and friendly. Theyre the best!​ read more

I would not recommend this shop. The office man is horrible, he will lie to customers for his convenience and treat them with contempt only for choosing to do business with Chico Car Care. I came from out of town for basic servicing and inspection. I had made an appointment for 9 a.m. When I called for an update at 2 p.m. the office man told me it was almost done. He then called me an hour later to tell me that the skid plate had been damaged and that they couldn't access the oil filter on my Toyota Tundra. I asked him if it had taken his guys an hour to figure that out.... he was rude so I told him to stop any further work, leave the skid plate in place and that I would come and get the truck. It took me 10 minutes to get there. In this time it appeared that they had taken a crowbar to the skid plate, ripping it from the frame and destroying it in the process. Yes... I am sure the skid plate had some previous damage and wear. It was a skid plate, but it was not destroyed until it was worked on at Chico Car Care. 3 days prior I had an alignment done and the technician at the other shop denies there being any damage to the skid plate. You have been known to do quality work in the past.... that was 3 to 4 years ago, we used to come in regularly. Chico Car Care has taken a turn for the worse. I would advise others to avoid doing business with them. $350 for a new RCI skid plate. I was due for an upgrade anyway. Realizing that your shop has turned to crap before they do some serious damage to your vehicle. It's good to see the good in the bad I guess. read more

Chico Car Care - This is the damaged skid plate. - Auto Repair Near Me - Chico, California

Took my car in for general service. The owner compiles a list of things your car needs and provides prices prior to you deciding what you'd like to have done that day. He also will add any services your car has had that hasn't been electronically documented into the car facts database so you have a print out of everything. I really love the organization here read more

Very professional staff, and simply the best of the best in Chico. Johnathan and Dan made sure my vehicle was safe and sound. Johnathan is very professional, they go above and beyond professionally without any pressure to make business. Thank you for the nice service. read more

Dan and his mechanics always take great care of my car, answering any questions and offering clarifications when necessary. They are attentive and communicate clearly with customers. Highly recommend Chico Car Care. read more

They quickly identified and fixed my two serious car problems. Next time I need a Toyota mechanic, Chico Car Care will be my first choice. Thank you! read more

Dan is the absolute best. When you bring your car in for an oil change they take the time to check the whole vehicle for possible problems. They don't try to up sell any work just try to make sure your vehicle is sound and safe. They are very thorough and keep your car clean. I'm so happy I found them I'm able to take all my three cars to them. Thank you Chico Car Care for being so honest. read more

If I can, I wouldn't give it a star at all. I heard this car place is "good" so I called to see if they can give me a quote regarding my issue with the camry and the guy said he has to look at it. Well, thats fine but what's up with the tone and rudeness! I can hear him being irritated while I was explaining my situation. So, I because the person I heard said they're good. As we continue on to the scheduling I had enough of his attitude and told him I'll go elsewhere. read more

Take your car here!!!! These guys are excellent, honorable and won't sell any b.s. Covid crap is messing everyone up and the work done is tip top and they need to stick around. Been going to them with our Tundra and Avalon for years and our vehicles run like a charm. Thank you Chico Car Care. read more

We took our 10-year-old car to get an estimate for a spark plug exchange. The service manager took detailed information on the car and then gave us a precise quote of $240+. Because we had gotten other estimates (always a good idea for non-emergency work,) this was in the acceptable range. So they did the work at the quoted price in less than two hours, with a ride to work and back if needed. The service included a maintenance check of major systems. Based on color they recommended transmission service but new had an invoice showing a flush had been done two weeks before. The local transmission shop where the work was done, agreed to replace the fluid even though it was not clear if color was due to normal oxidation. Also recommended a brake fluid flush at $160 but when we took it to Schwab who normally does our break work they provided a record showing they did a flush, not a bleed, 12,000 miles ago. When we had it serviced at Jiffy Lube a few days later they said there was no need to service the battery cables which Chico Car Care had recommended. The inspection that comes with service often can be helpful. But the customer is best served by keeping accurate service records and checking carefully if recommended service is really needed and at the Chico Car Care or other proposed price. The service manager is very helpful in explaining what needs to be done and providing costs. read more

I came here to get an oil change. They were very courteous and took good care of me. The staff is friendly and were very knowledgeable about cars. I have a 2002 Toyota camry XLE, not that this is a rare car, they were just quick to work and answered all my questions properly. I am definitely coming back for more coffee and another oil change. Also, their soft inspection on the car was pretty comprehensive. They told me how much brake pad I have left, my brake light was out, etc. Very positive work. I will come back. read more

Dont bother going on the company's website, they purge and omit all 1, 2, 3 and virtually all 4 star reviews. Bottom line, good mechanics but you'll pay premium, sometimes overinflated prices. I received a quote with a 100% mark-up on the part ($300 for a $150 part) I know this because I ended up doing the job myself. Also $90+ for removing a $5.00 PVC valve off the valve cover and popping a new one on? This is when they were already doing work to the vehicle. I also know because I replaced the PVC valve myself and it took me under two minutes to change. This requires no tools to perform. This hasn't always been the case. I initially was going to give 3 stars but after the deceptive purging of negative reviews i decided 2 was more equitable. read more

I had to have a pre-sale inspection done for a vehicle I was looking to buy in Chico. Living in SF I had to go with the best rated spot given the Toyota dealership had horrid reviews. I was lucky enough to have an appointment easily set up, even though I was not going to be there in person. Working with Dan over the phone kept me at ease with doing things from out of town. He clearly explained what they discovered in the inspection and gave great guidance at what my next steps would be. If I lived in Chico, I would definitely have had them to the repair as well. read more

My "Check Engine" light came on late Friday night in my '07 Camry and of course the dealership wasn't open on the weekends. Since I was out of town and needed to get home for Easter Sunday I called a local repair shop, Chico Care Care and talked to the owner, Dan Hiestand. He said he was closed for the weekend but told me to bring in the car at 10:30 on Saturday and he would take a look. Not only did Dan take a look, he diagnosed my problem (bad ignition coil), drove his own vehicle to get the part, replaced it and had me on the road in time for Easter. While I was there, 2-3 other people came by for help. Dan assisted them in the same courteous and professional way as me, even though he was closed. The world needs more good, honest and professional people like Dan. Please drop by and see him, you won't be disappointed. Thanks again, Dale Kuersten, Mountain View, CA read more

Chico Car Care - Auto Repair Near Me - Chico, California

Excellent mechanic. If you're looking for an honest, quality, and hard working auto repair shop, this is your place. They explain things in an easy to understand way. Takes the time to address anything you ask. Very accommodating in tight spots. Also has a nice taxi service available! They have done work on my Mazda and my wife's Nissan. Both have gone flawlessly! read more

Updated 12/14/21 - Dan was able to work with me to resolve the issue and send over the inspection paperwork.

Grateful for finding Chico Car Car. Pat helped me out. My daughter is a freshman at Chico State, called me freaking out about a screeching sound. I'm out in Riverside but Pat was able to diagnose the issue, it was nothing major. Pat did quick work, I'll be taking her car to Chico Car Care for the next 4 years. read more

Great place to have your Honda serviced. Had a bad starter and called Rex based on good Yelp reviews. He got me in right away and I was back on the road in a few hours. read more

This auto repair shop may well do good work and other reviews are from satisfied customers. We needed a catalytic converter replacement on our Toyota. Chico Care Care quoted a price just slightly less than the Chuck Patterson Dealership,$1600 vs CCC $1400. We subsequently found a local independent shop that did the work for about 1/2 the CCC price and it fully passed the smog test. This reminds us that when expensive non-emergency work is needed it is a good idea to pay for a clear diagnosis and then check with two or three local independent dealers. Unless cost is no consideration. read more

Rude when i came in and didn't listen to my concerns and still have yet to see my quote 1 week out.

Thank you for all the time you took to fix my car!! A++++ def. will return!

I absolutely love Chico Car Care. If you have a Toyota or Lexus, this is the only place you can 100% trust to fix your car. Don't bother going anywhere else in Chico. Both major repairs and minor repairs, oil changes, everything. These guys go above and beyond to make sure your car comes out flawlessly. I've had bad experiences with other repair people in the past, and Chico Car Care is the only place I've ever used that has never ever once made a mistake on my car. I've been a customer of theirs for about 3 years now and have gone to them for all of my repairs because their track record is perfect. I never have to worry that the repair will require another repair. With them I have complete peace of mind. Not a single mistake in 3 years!! If you go to another repair shop, prepare to spend more money on problems you didn't have when you originally brought your car in. Chico Car Care's employees are honest and great at what they do. Really good people. A+++ definitely recommend. read more

Was able to diagnosis and do the repair in 2 days. Honest and detailed description of possible future car repairs that will eventually be needed. Would & will go back. read more

This shop is the best. I come from a family of motor people and I have a Lexus. 1/3 the price and I don't have to drive to Sacramento. Warranty compliant service. On-line specials. You must go to here' read more

This business really does care. They were able to handle an emergency repair for me even though I had no appointment.

Just got off the phone with Dan. I needed help finding someone to go out and look at a car I'm trying to purchase. Dan is helpful and is going beyond the call of duty! This is the kind of business to support... read more

First time using Chico Car Care & I couldn't be happier. The service was prompt & customer service was on point. I would highly recommend!

Took my GMC Sonoma in for some advice re: a check engine light and the need for getting it smogged. THOUGH THEY COULDN'T DO THE WORK, they spent a good 15-20 minutes researching some possible fixes that I could take back to my mechanic and were as helpful as I could hope for. Based on what I've read in other reviews it appears these folks operate with great integrity, consistently. read more

I called Chico Car Care to ask for an estimate for having my starter replaced, I've called multiple mechanics in the area. The woman who answered insisted that she couldn't give me a rough estimate without having the car inspected for $70. No one else needed money to give me this rough estimate, it's simple parts and labor, there is a book for that......She then said she would need my license plate number.....why?..... Then it was needing to look under the hood for my VIN. I told her I had it and could give it to her over the phone. While I was looking up the VIN, she decided that they weren't the shop for me and offered to give me the contact info for other mechanics. You can imagine my surprise when she offered to give business away, this repair has been estimated by others to be about $300. That's $300 some other business will get because this woman didn't have the desire to look up parts and labor for a simple repair. On top of that she acted as if she was the last word, I was not able to get her to put an actual service person on the phone, nor would she tell me the service manager's name. Clearly, the person who put her charge of answering that phone is okay with her deciding to give away business. Sucks to be Chico Car Care, I will take my business elsewhere, and I will not recommend CCC to others. read more

Felt at ease and trusting dealing with this repair shop. Great customer service and they took care of everything that was required to assure me my car would perform as needed for my safety. I felt confident that they did a great job. read more