This was my week of 'upgrades'! The vehicle I prepaid for was not available...upgraded to an even…read morenicer one! Location is in the airport, cars are onsite. The process from start to finish was smooth! The representative was friendly and helpful. The car was clean, did not smell and drove just fine! Dropping off the vehicle was just as simple and painless as picking it up! Thank you for having vehicles READY, clean and operational!!

The worst car rental experience I've ever had. The car we rented was in terrible shape, smelled of…read morecigarette smoke, and the people behind the counter were unfriendly. The warning/engine light went on about an hour after we rented it, but we were too far from the airport to be able to return it. We returned it after the week in fine shape and were later accused of a windshield wiper crack that we never caused or saw. Extremely frustrating, to say the least. Avoid this place at all costs or you will pay.

If I can give 0 star then I would for sure! This is definitely the WROST hertz location I have ever…read morerented it from. They never care about customer and corporate cannot do anything about it. I will never rent it from this location anymore!!

had a reservation from GTR to Tupelo over a month in advance. Got to GTR to pick it up and it…read morewasn't open yet. 15 minutes after the opening time the agent waddled in with no apology and then told me there were cars there but none I could take to Tupelo. She called the owner and owner confirmed that although they had the reservation they had none I could take to Tupelo. I was out of luck and stranded in a tiny airport. Their response was sorry. Last Hertz rental for me.

The location is too small, the customer service is subpar at best. When you make a reservation,…read morethey never have any cars ready and or available for your reservation. A lot of workers walking around but not doing anything, while customers are waiting. Workers driving unsafely in a small congested area.

Customer service, accountability, and above all HONESTY. I rented a car that broke down! Total…read morenightmare to get a replacement vehicle. I was told they were too busy to call me on a Monday and told me that I could visit the office...in what when their vehicle broke down. They told me they closed at a later time so that they would be gone when I arrived! I would rate them a ZERO if I had the option!

The great thing about Budget is that you can be in and out of this place in about thirty seconds…read moreflat, and they are very friendly and helpful. If you want to zip in and out, this is definitely the right place to rent a car. The only thing that makes me a little wary is that unlike Enterprise, they don't walk around the car with you to verify the car's cosmetic condition. Their fleet is fine, but some of the cars do have cosmetic flaws on the inside (stains, etc), so that was an area of concern. I've always notified them if I notice anything, and I've never had an issue, so it hasn't been a problem, it's just something to be aware of when you rent. As you can probably gather from that observation, I think their fleet of cars is ok. Not bad, just nothing to write home about... lots of Hyundai Accents and Chevy Impalas. My last rental had no cruise control... a definite bummer on a long trip.

Scam alert. If you don't produce the gas receipt when you drop off the car, they will charge you…read moreto refuel the vehicle even though you just filled it up.

They are rude and racist. They charge $300 deposit to only certain people. This is racist and very…read morepoor business practice. I rented a beautiful car in Boston, MA and the $300 was waived. Starkville office refused. I'm never renting from them again.

These people in Starkville ms do not care how much they inconvenience their customers this is the…read moreworse rental location I have ever dealt with no communication and no reservation they will tell you they have you set and when you get there NO VEHICLE!!! THEY DONT CARE. THE WORST!!!

This little airport is moving on up. American Airlines flies to Dallas in addition to Delta…read moreAirlines flying to Atlanta. It's been under construction and now there is an escalator that takes you upstairs to a large waiting area and you board the plane via a jet bridge. You can also board your plane downstairs, but you would do it via a ramp. The Delta planes are larger CRJ900. Moving on up. I wish the bathrooms were renovated to be a bit bigger. The stalls are small and if there is someone at the sink washing her hands, it is not enough space for a person to walk around her, let alone walk around with her luggage. Still a very awesome regional airport to fly in and out of.

No shuttles. No amenities. Very few rental cars. Impossible to get an uber for a 6am flight…read more Security does not open until almost boarding time. Much more pleasant to fly into BHM and make the 2-hour drive. But the prices at BHM have skyrocketed so we are back at GTR.