Customer service, accountability, and above all HONESTY. I rented a car that broke down! Total nightmare to get a replacement vehicle. I was told they were too busy to call me on a Monday and told me that I could visit the office...in what when their vehicle broke down. They told me they closed at a later time so that they would be gone when I arrived! I would rate them a ZERO if I had the option! read more

This is the worst rental car company, i had ever seen. They are simply cancelling the reservations and they dont want to booking. I feel they are cancelling my reservation because i am not us citizen. I feel that way. They are accepting the reservations but they are cancelling worst customer care service. Dont book from them read more

I've used Enterprise for years and it's always been my "Go To' for rental cars... I recenty rented and paid extra for a one way car rental. When I needed to make a reservation a week later to return and of course willing to pay the extra fee for one way...I was told by their agent this was not possible to take a car one way and they did not know when that would be an option.... WORST customer service and most ridiculous business plan I've ever heard. Enterprise... You've successfully lost a long standing, loyal customer! NEVER again will I use Enterprise Rent- A-Car! IF this could be a negative rating it would be- 1 is the lowest possible read more

After speaking with an agent on the phone and having made a reservation, I got a ride from a neighboring town to the rental counter. The agent that greeted me acknowledged the reservation while informing me they did not have any cars to fulfill the obligation they had made on the phone. Additionally, neither was an apology made for the inconvenience nor an offer to help further (i.e., call around for nearby availability, provide transport somewhere, etc.) Enterprise 2207 Hwy45N @ Columbus = POOR !! read more

Booked a reservation over the phone with an agent from the pickup office. I arrived at the location in less than one hour. Was told that there was not a car for me, and was told if anything changes they can give me a call. read more

My company has a direct bill contract with Enterprise so it is strongly suggested that we book with them. I have rented at this location 5 times, and 3 of those times I had to use my credit card as they could identify the company I was with, but could not bill to their account. This last rental, my car has barely a half tank of gas and smelled of smoke. I can't wait for uber to get to this area, as I put fewer than 60 miles on the car, but have to pay for 3 full days. Still this is the only way to get to this po-dunk airport for a 6AM flight. read more

Every single time I book here, I get a call right after saying there's no rental cars. Enterprise please get this location more cars or something. read more

I've been a loyal Enterprise customer for over two years now (2 rentals per month); I used the Ridgeland, MS location for those two years. I've never been turned away because they "didn't have a car" on the lot. My FIRST rental experience with the Columbus franchise was not good... I set up a reservation online two weeks out. I went to pick up my car on the date and time of the reservation: "We don't have any cars." What's the point in making a reservation, if you give out all of your vehicles? The agent's response "The online reservation system will do that - let you reserve, even if there aren't any cars available." The agent didn't offer any help with finding another rental, vehicle, or ANYTHING. The LEAST they could have done was apologize and help me find a vehicle to rent. Poor customer service. Since this rental car company is the ONLY one in Columbus, I have no choice but to try and rent from them, again. I have a reservation set up (two weeks out), so we'll see if they "have cars" on the lot for the date and time that I need a vehicle. So far, I don't trust this particular franchise, and I think that another, more reliable car rental agency should be established in Columbus. read more

Had car trouble while on vacation. The great team at Enterprise, Columbus helped make a stressful situation much easier to deal with. They went way above the norm to help meet my rental needs. Good job Tiffany, Keith, Odell and Calvin. read more

DO NOT RENT here! Despicable. I had the worst experience here. I was laughed at and disrespected. Never been treated with such bad customer service. They tried giving me a car that reeked of smoke and I have asthma. I asked them to give me another and they said they only had suv available and I would have to pay the difference. Are you kidding me? It wasn't my fault the smoke was so bad, it was a health concern. They had available upgrades but wouldn't do it for free. Or get me another car for that matter. Please don't stop here. As a military wife who just moved here, I was treated awful. I have a friend who is high up on enterprise and let them know what had happened. read more

Great service!!! I used their services around Christmas and again around the first of the year. Couldn't ask for better service and the cars were really nice. I will be returning. read more

I can compare this to my local Avis company that I've also used recently. Even with being a preferred member, it still took over 30 minutes to be serviced, staff went to lunch while still waiting, and car was not ready. On top of that, the USAA negotiated rates are pretty much negligible and there are ridiculous signs posted for things such as no parking on the lot, debit card users must bring in a utility bill or pay stub, 200 dollar deposit, and no fuel reimbursement. In comparison, my local Avis company on 3 different times of use were 30% cheaper, either had a 100 or less deposit, does not care if you use debit or credit card, fuel reimbursement, and each time it was less than 3 minutes on both check out and return. Enterprise used to be the best rental company for me but their standards have slipped so far that I now intend to do the extra 15 minute inconvenience of going to someone else. read more