This was my week of 'upgrades'! The vehicle I prepaid for was not available...upgraded to an even…read morenicer one! Location is in the airport, cars are onsite. The process from start to finish was smooth! The representative was friendly and helpful. The car was clean, did not smell and drove just fine! Dropping off the vehicle was just as simple and painless as picking it up! Thank you for having vehicles READY, clean and operational!!

The worst car rental experience I've ever had. The car we rented was in terrible shape, smelled of…read morecigarette smoke, and the people behind the counter were unfriendly. The warning/engine light went on about an hour after we rented it, but we were too far from the airport to be able to return it. We returned it after the week in fine shape and were later accused of a windshield wiper crack that we never caused or saw. Extremely frustrating, to say the least. Avoid this place at all costs or you will pay.

Called non stop for two hours on Oct 30, 2025 and no one answered the phone. It is very…read morefrustrating when you need a vehicle and there is no one who is supposed to be on duty answering the phone !!!

Prior to making a reservation, I asked if there would be a problem with getting the car knowing…read morethat my flight landed at 8:30 pm and the office closed at 8 pm. I was told that they would stay open to give me the car, this was a lie. So they left me stranded at the airport to make my own way to my hotel. After going round and round with Enterprise customer service, they accomplished nothing at all. Disappointed is an understatement.

Customer service, accountability, and above all HONESTY. I rented a car that broke down! Total…read morenightmare to get a replacement vehicle. I was told they were too busy to call me on a Monday and told me that I could visit the office...in what when their vehicle broke down. They told me they closed at a later time so that they would be gone when I arrived! I would rate them a ZERO if I had the option!

This is the worst rental car company, i had ever seen. They…read moreare simply cancelling the reservations and they dont want to booking. I feel they are cancelling my reservation because i am not us citizen. I feel that way. They are accepting the reservations but they are cancelling worst customer care service. Dont book from them

The great thing about Budget is that you can be in and out of this place in about thirty seconds…read moreflat, and they are very friendly and helpful. If you want to zip in and out, this is definitely the right place to rent a car. The only thing that makes me a little wary is that unlike Enterprise, they don't walk around the car with you to verify the car's cosmetic condition. Their fleet is fine, but some of the cars do have cosmetic flaws on the inside (stains, etc), so that was an area of concern. I've always notified them if I notice anything, and I've never had an issue, so it hasn't been a problem, it's just something to be aware of when you rent. As you can probably gather from that observation, I think their fleet of cars is ok. Not bad, just nothing to write home about... lots of Hyundai Accents and Chevy Impalas. My last rental had no cruise control... a definite bummer on a long trip.

Scam alert. If you don't produce the gas receipt when you drop off the car, they will charge you…read moreto refuel the vehicle even though you just filled it up.

They are rude and racist. They charge $300 deposit to only certain people. This is racist and very…read morepoor business practice. I rented a beautiful car in Boston, MA and the $300 was waived. Starkville office refused. I'm never renting from them again.

These people in Starkville ms do not care how much they inconvenience their customers this is the…read moreworse rental location I have ever dealt with no communication and no reservation they will tell you they have you set and when you get there NO VEHICLE!!! THEY DONT CARE. THE WORST!!!

No shuttles. No amenities. Very few rental cars. Impossible to get an uber for a 6am flight…read more Security does not open until almost boarding time. Much more pleasant to fly into BHM and make the 2-hour drive. But the prices at BHM have skyrocketed so we are back at GTR.

straight to the point airport. Living in Dallas and coming to this was very cutesy, very demure…read more The waiting area for ALL flights is the size of one gate at international airports. If uou want somewhere to sit get there kinda sorta early or you'll have to stand til it's time to board or until 1 of the 2 flights board. All there's a FREE shuttle that takes you from Columbus to Starkville so if you need a ride and want a free ride jump on the shuttle. It runs both ways and in line with GTR flights.