They are rude and racist. They charge $300 deposit to only certain people. This is racist and very poor business practice. I rented a beautiful car in Boston, MA and the $300 was waived. Starkville office refused. I'm never renting from them again. read more

These people in Starkville ms do not care how much they inconvenience their customers this is the worse rental location I have ever dealt with no communication and no reservation they will tell you they have you set and when you get there NO VEHICLE!!! THEY DONT CARE. THE WORST!!! read more

Had a vehicle reserved for 9 wit them thru my insurance I got there at 9:35 and they said they couldn't give me one bc they couldn't get up wit me to set a time them selves so I was stuck tryna find a different rental place and ended having to figure a away to get a hr and half away from where I was at to the nxt rental place read more

Set up an appointment to be picked up from a car repair shop by enterprise at 8 AM. I had little faith they would actually show up on time and here I am 35 minutes later. Glad my work schedule is flexible and I have an understanding employer otherwise I would be out of a job right now. read more

Just spent 40 minutes renting a car. Long lines. Clientele arguing with representatives about company policies for car rental. Car has a placard in it about their efforts to clean and sanitize, and the interior of vehicle is filthy. It has obviously not ever been wiped down or vacuumed following its last use. Not the kind of service we've come to expect from enterprise. read more

Enterprise Rent-A-Car - Car Rental Near Me - Starkville, Mississippi

Honestly, the start of getting the car was bumpy. They didn't have any cars and I needed to get out of town the next day. I called 4 times that day asking for updates w because I was impatient and nervous. At the end of the day, I called a hour before they closed and asked that I jus t please have a car in the morning. But they couldn't guarantee that because it all depends on when cars come in. (Also I had to get a specific car because insurance was covering it.) The next morning, I was ,sadly, that person that called as soon as they opened. They said let me see what cars we get in. About 30 minutes later, they called and said they had a car for me. When I get to the place everyone was so sweet, the two new guys, and the person that actually handed over the car to me. I had really pleasant conversation with them and loved them enough to bring them starbucks when I returned the car. Them being out of cars were not their fault and they were even going to call another Enterprise to come deliver me a car if they didn't get one in the day I had to leave town. I would recommend them. read more

We initially picked up our car in Jackson. We had a hard time fitting our car seat into it. We came here to swap out our existing car. They swapped our car for us, with no problem. Both gentlemen were very helpful. Excellent customer service! read more

I was skeptical whenever I was told I would have to get my rental from them. I picked up a rental and was calling them before I made it home. I did not feel safe in that vehicle at all. I went back the following Monday and expressed that I needed something a little more similar to my vehicle. They show me a white Toyota Camry with a cracked windshield and I sit in it and it IMMEDIATELY smells of Marijuana. I thought these were non smoking vehicles?? If someone does smoke, aren't they supposed to deep clean the vehicle?? i was not happy. I get a 2021 Dodge Charger and it's got a crack in the windshield. Customers are charged if an incident happens while in their possession, but why are the vehicles not fixed? I return the vehicle a week later and go inside to allow the employee to assess the vehicle. While outside assessing (I'm inside) I get a notification that my credit card was charged. Mind you, the insurance company was to handle all charges. The employee comes back in and I inform her that I was not to be charged and the insurance was supposed to take care of it. I was told that I would need to contact the insurance company to be reimbursed. Why???? You could reimburse me OR you could call them yourself. 1. even if I WERE responsible to pay this, what if I wanted it on another card? 2. I should have been asked BEFORE being charged if it was okay that they go ahead and run my payment. I've been trying to contact enterprise all day and my call keeps being "disconnected". I just want my $157.91 back. read more

BEWARE!! This car rental company will charge you for damages to a car even if you are NOT responsible. I'm wondering if this is not a scam on their part. First impressions mean a lot! When I started to open the door to this business, a male employee was walking out and I noted that he did not hold the door open for me. Rather, he exited the building before I could walk in. I find this RUDE, but I thought, eh, I'll give him a break. When I walked in, a female employee was talking about some scratches to a car that had been returned. I made a mental note that I should be careful when inspecting the car and hoped that she would be the one who inspects my car on the way out. She then started helping me check in, however, she seemed to be tasked with answering the phones as well. I swear she answered it five times while I was trying to get my car. Moreover, she didn't even apologize for the interruptions. So completely RUDE! Before showing me to my car, she was reassigned to another task and the first employee showed me to my car and noted some scratches on the trunk, but otherwise nothing. I looked at the car and did not notice anything else in particular. (Looking back on this, the weather was bad and the car was parked parallel to other cars, so you could not step back a few feet and study the entire car.) So, I just returned my car, and the female employee from the first day came out to inspect it and found a scratch on the hubcap! (Where apparently someone had hit a curb.) It was not that bad, but I asserted that I had done no such damage to the car and had not even parked it at a curb. She continued on her way and added a charge to my bill without even telling me that she was going to, nor, did she have a manager talk to me about the situation. I reasserted that I did no such damage to the car. Another employee (the manager?) insisted that I was responsible for it anyway because I had not noted it on the initial inspection. I told him that I wanted to see all the previous inspections done on the car and they could only produce one that had noted no damage, but they could not produce all of them. Now, I understand legal contracts and how they work, but this was a minor scratch and NO ONE was giving me any kind of empathy or kindness. I told them that I was going to dispute the charge and never use their business again. He said that was fine with him. This company was rude from the beginning and I believe that they are charging customers for minor damages that they are not responsible for. and I'm sure they are not going to repair it. So, if you bother to rent from this place, I suggest that you inspect it very well AND that you take pictures of the car before you leave the parking lot. read more

Do not use this specific Enterprise! I am active duty military and I have used many Enterprise before. However this specific Enterprise took my reservation and decided to give the car I rented away and told me I would have to get a bigger/more expensive car. read more

This Enterprise is amazing! Minor is hands down the best, he makes sure he takes care of you and makes picking up or dropping off super easy! Everyone at this branch is awesome and super friendly. read more

I have been getting rental cars from Enterprise for years. Great place some good people work there.

The manager doesn't care about the customers and neither do the employees. Been renting with enterprise for years and thanks to this one branch I will never rent from them ever again. The whole group of employees are bunch of thieves and crooks. 6 min late for drop off and did not follow through with the 30 minute grace period. Will nickel and dime you all the way. The manager Bobby will talk down to you and is not there to help. Do yourself a favor and don't rent from this firm let alone this company. read more

I could repeat the story from Eoki M. on 12-6-2013. I learned a valuable lesson about making a video of the rental car BEFORE EVER OPENING THE DRIVER'S DOOR!!!! Same experience as Eoki. Rushed me through. Rude employees. Now I have a new issue. I was supposed to be billed $83.00 for the use of the car as Enterprise had an agreement with State Farm Insurance. I had my car in the shop for repair and Enterprise of Starkville, MS was the car rental business that State Farm directed me to for the best price. I was finishing up my year end stuff for 2016 and I noticed the following incorrect billing by Enterprise. 9/22/16 I was billed $230.55. I called Enterprise to get them to correct the billing. 10/4/16 I was credited $147.55 This totaled $ 83.00 Which was correct. Then on 11/18/16 I was AGAIN billed $147.55. This made the amount I paid $230.55 instead of the quoted $83.00!!!!!!!!!!!!!!!!!!!! Today, 08/03/17, I am going to attempt to get my money back from Enterprise of Starkville, MS in the amount of $147.55. I'm not holding my breath but if I don't get it back I will contact the Better Business Bureau. This is ridiculous!!!! I will NEVER do business with these guys again!! I'll post what I find out from my conversation about the over charge...... :( read more

The employees in this establishment are very rude and unprofessional. I have rented cars from this establishment on numerous occasions and lately they have tried to charge me extra. The first occasion a very rude lady helped me and she found dents on the hood that i had never seen before. Mind you the dents were barely visible. You had to look really hard to see the small dent. She then told me that they will write an accident report and i would be responsible for my deductible because i had used my insurance. This however was the first time that i had used my own insurance, they had never tried to pull this on me before when i used their insurance but once it was my insurance involved they tried to find the smallest dent to charge you. I tried explaining to her that I was sure noting fell on the hood of the car because I live in a gated community and i parked the car in the garage. She then send another worker, she comes back after a couple of minutes asking what damage she was talking about because she could not find anything. She agreed not to write out a accident report and reimburse me my deposit. On the second occasion I rented a car for One day, the person that helped me did not tell me that if the car was not returned by saturday at 12pm i would be charged until the next business day which is monday. I pulled up at Enterprise at 12:02, all the lights were off and the doors were locked. I parked the car and left the keys in the drop box. When I looked at my account monday morning, not only did they not reimburse my deposit bu they charged me $30 extra on something I was not aware. The manager was not very helpful on the phone but after telling him that I work for a company that rents cars from them regularly he agreed to reimburse me my deposit. That call took place on a monday, by wednesday the money was yet to be reimbursed. When I called I was told that the manager was on vaccation and there was nothing they could do because he was the only one authorized to reimburse deposits. This company is very unprofessional and rude, I am now willing to drive to the next town just to not have to deal with them. read more

Renter beware. I just got a several hundred dollar lesson in reading the fine print. Thank you, Enterprise. I returned a car on holiday when the office was closed. It was undamaged. By 6:30am the next day, there was a 6" gash in the door - down to the steel. I suspect someone (Sweeper/blower? Kid? Employee? Someone else?) was in their unsupervised parking lot and damaged it. Know that this company treats the car as in your possession until it is checked in, not just returned. Don't turn the car in unless someone is there to check it in. I was told they have no cameras in their lot. Stupid me didn't make a video of the car when I returned it although their terms would still make damage on their lot my responsibility until the car is "checked in". And don't bother to appeal. There is NO one in the local or national office interested in investigating let alone taking responsibility for what happens on their lot. Honestly, I wouldn't rent from this company again unless I really, really had to and unless I took out all the insurance they offer in an effort to protect myself from their claims office. Even then, better read the fine print on what that extra insurance actually covers... Extremely disappointed in this local branch and in the national claims office. I will be sharing my experience with others who regularly rent cars in my community & place of work so they know to be careful. read more

Price was reasonable for the vehicle. Vehicle was relatively clean - it was raining so we weren't too picky. Service representatives were ok. Our main problem was that they pushed the extra insurance on us when they knew we were covered by the University policy which covered all the extras covered by their additional insurance. Long and short of it, we paid almost $100 more than we needed to for the trip. They rent vehicles to University staff in a University town enough to know better. Did I mention the University doesn't reimburse for that extra insurance? Not cool folks! Next time I may try someone else even if I need to go to the next town to get a car. Five bucks in gas is still cheaper than unnecessary insurance coverage. read more