Sam was a great help in finding me a rental car. They were very close to Graham Collision off of Kimberly Rd. I had an issue with the initial car and they helped me out right away. I was able to swap vehicle quickly and had no issues with the replacement. Things can happen and it's how you manage those issues that tells you about this place. They did exactly what needed to be done and with no additional problems. Thanks for all the assistance. My insurance was covering the car due to Hail Damage to my primary vehicle. read more

Prior to going to Enterprise, two phone calls were placed to the establishment. We were advised that it would be $174.00 for four days. Also advised that credit card was necessary to put a $300.00 deposit down, this money would be returned when the car was returned. When we went to pick up the rental they denied us because they needed one credit card that they could put the full $476.00 on. We had cash, debit card and a different credit card. The plan was to use one credit card for the deposit and the other card for the fee of the rental. Flat out refused us. Very disappointed. You would have thought that with the two Prior phone calls they would have informed us. I do not recommend this Enterprise. read more

I reserved a car online and immediately got an email confirming a noon pick-up. Got a call the morning of the rental saying the car would "probably" be available by 2:30-3:00 that afternoon. I called to check before leaving and was told that 5 cars had not been returned when scheduled, therefore, nothing was available for me. No effort to find an alternative, no apology. I will not try this business again. read more

I booked a car rental in April for my 20th wedding anniversary trip in September (5 months in advance). Spoke to someone confirming the reservation and price August 30 (4 days ago). Today I walked in to pick up my rental. The lady working said that all they had was pick up trucks, unless I wanted to wait for a car coming from the airport. Fine. We'll wait. 30 seconds later she called and took that option away. We would have to take the pick up. She goes to charge us and the price she gave us was twice as much as the confirmed price. I showed her my confirmation e mail and she said she would check into it. She came back out and said, nope. No weekly rate. $80/day. I called enterprise customer service who confirmed they should have honored the weekly rate, but unfortunately the location we rented from was now closed Suggested we go to the airport branch which is open later. So we drove to the airport who had NO vehicles and also we couldn't rent there because they don't do debit cards with deposit. It's pretty sad that the least offensive part of the whole experience was that the W Kimberly Enterprise store in Davenport smelled strongly of cat piss. Will no longer recommend to friends. And I won't be back. read more

DONT HIRES THIEVES!!! My daughter left her phone in rental car and one of the employees stole the cash that was left inside the phone case which they had to take off to get money out. Literally only 15mins after dropping it off. We also called them and asked for them to get it out of the car. I asked the manager for the name of the individual who went to grab it out of the car and she proceeded to laugh at me saying it isn't her responsibility for what left in thr car. I now have a 10 year old in tears because her birthday money is gone. I had to explain to her that there are horrible people in this world that do bad things like STEAL FROM A 10 YEAR OLD. Ps I dont need another response that says sorry that is our policy, we arent responsible for what's left in the car. No you need to be responsible for the employees you hire that have no respect for other peoples property. read more

I needed to rent a car due my husband having surgery out of town at the VA. Reserved the vehicle and called the local store on Kimberly Rd Davenport IA the day before to verify the rental was available and to make sure I understood the deposit and what was needed to rent with a debit card. Was assured everything was fine, BUT the next morning within 6 hrs of picking up the rental and the day before we needed to leave town at 4 am my husband received a call from the local rental that they would not rent to us unless we had a credit card as their policy had changed and they no longer allowed renters to use debit cards, even with the deposit. Of course I called right back and was told the same thing, with no other choice I canceled the reservation. Still angry I called corporate where, while looking for the phone number found the policy that they do indeed allow the use of debit cards. This was on both the local AND corporates website. I requested a call back from the regional manager as I had been using this company to rent multiple times for my business. I called 1/16 to verify rental. Was called 1/17 to be advised they wouldn't take my debit card, called corporate 1/17, 1/18, 1/23 (where I was advised it could take up to 2 weeks for a call back) waited until 1/31, 1/1 and finally 1/8 all WITHOUT a call back from anyone. I wasn't able to use my jeep as we had a cold front come thru the weekend before and the temps caused my radiator to freeze and it was in for repairs. Finally got a car I could borrow but needed to drive an hour to and from the hospital for 3 days while my husband recovered. Crappy service, employees who don't know their policies and management who doesn't care enough to find time in 3 weeks to at least call and apologize for the error on their end. Never again! read more

Don't bother they took my reservation took my money then called and said they didn't have any cars so they sent to to another location 10 minutes away and wanted to charge me a hundred dollars more went to Hertz in Davenport got a much better deal better car for less money much better customer service now I see why the reviews about Enterprise are HORRIBLE read more

With reservations, no car available. They never seem to have it together here. Is this where they send the enterprise outcast? My last time at this location. Good luck everyone. read more

Not accommodating at all! Rented a vehicle at the Milwaukee airport and by the time I got to the Quad Cities, this Hyundai Santa Fe was extremely uncomfortable. Gave this location a 90mins heads-up so they might be able to get a suitable vehicle for me to swap. They don't have vehicles available 'for people like me'....whatever that means! Enterprise buys the lowest-end vehicles to rent out at all of their locations....NEVER AGAIN! read more

I had a reservation for over a couple of weeks. This morning I called to confirm they were picking me up at work at 5pm. 5:30 and no driver so I called and was put on hold for 5 minutes and then hung up on. When I called back, the same person acted like she had never talked to me before and put me on hold for another 5 minutes. She then got on the phone at told me that the car that I was supposed to get came back damaged and they didn't have a ride or a car for me or even a phone call to let me know what the issue was. So, I am now stuck at work with no ride and have to find another ride to work tomorrow because they don't open early enough. They seemed not concerned with my issues at all, but more that they had a damaged car returned. read more

If you are in the Quad Cities and are in need of a rental car, you would be remiss to not consider the W. Kimberly Enterprise Rent-A-Car location. My wife and I needed to rent a vehicle over the weekend due to our vehicle needing repairs (coincidentally at a mechanic shop directly behind this location's building). Upon our arrival to the store, we were greeted anxiously by the assistant manager Jesi. She was very thorough and extremely accommodating.There was a slight hiccup due to our choice to use a debit card instead of a credit card which necessitated additional documentation we did not have on hand. Fortunately Jesi allowed us access to their computer which allowed us to go online and retrieve the requested papers. This of course was our fault for not thoroughly reading the fine print when we booked the reservation online. We initially intended to rent a full size car, however there was a gorgeous 4x4 truck I swear I could hear whimpering for my attention. I mentioned my interest in the truck to my wife which Jesi overheard and enthusiastically offered the truck as an alternative. We wavered over the option due to concerns over gas consumption, but another very helpful employee allayed those concerns from her personal experience. While in the office I noticed another employee being dispatched to pick up customers, a service of which I forgot Enterprise offers. As well as the office the vehicles and the other two employees I met, she was very clean, warm and very presentable. If I had to guess, of the customers she picks up, the men probably tend to sit in the front whereas the women might choose to sit in the rear. I digress. The truck was extremely clean and well maintained. It was a lot larger than I thought it was for some reason, which is a plus.After inspecting the vehicle for preexisting damage with Jesi (again who thoroughly explained what she was looking for), I entered the truck. Upon entering the truck the employees returned inside. I idled in place looking for the headlight controls for about 30 seconds after which an employee came outside and asked me if I was having any problems. She explained the headlight controls to me, and more memorably left me with the following unexpected advice.. "enjoy the truck". I enjoyed the truck! I enjoyed the service! I enjoyed the rental experience at this Enterprise location.! They are doing it right! I can think of no reason why I would not rent from Enterprise, and specifically at this location in the future were I in need of a rental vehicle. Thanks Jesi and the other two employees whose names I did not get read more

They forget to pick you up. They book 3x more reservations than they have cars. If they do actually come pick you up, they'll just sit outside and expect you to know they are there and what vehicle they have. They will then call you and leave a nasty message because their driver was sitting outside and they are now closed. When you call them, if you sound even a little upset, they will say something about their phone being full of static and transfer you to someone else... Surprise! My vehicle has been in the body shop for two weeks, I went on vacation in the middle of this, so I needed a rental twice. These people have been more of a headache than a help, not very willing to work with your schedule at all. I don't care if your insurance pays for it or if you just need it for a day, go somewhere else. These guys are not very courteous. read more

great experience. they came and picked me up at the designated time. I had my car in the Kimberly BMW dealer so they knew it was going to be an extended duration but I did not have a return date. this never created an issue for them. Upon return I had called about three hours in advance to let them know of when I would be dropping off the car and that I would be needing a ride across the street to the BMW dealer and they took me there right away. great experience! read more

I've always been content with the service here except once when I wanted an SUV and I came and they only had sedans. I've been upgraded once so that was nice. They always picked me up close to promised time. The rates were reasonable. The people were friendly. read more

Great customer service at the truck rental on brady street... I went to the wrong location. .. the drove me to the correct one...Wow... great service. Thanks collin read more

I did not have a good experience at all this time at Enterprise. Normally it is not so bad. I tried to move my reservation up to pick up night before instead of in morning because I needed leave earlier. Ended up having to call three locations to even find one that had a car available (your business is rental cars, correct?) Finally found one and when I went to show up to pick up the car they changed my reservation to pick up the next day. After standing there for 30 minutes trying to figure out what to do, since apparently they didn't have a car, the manager finally said "Just give her the Jetta" rather rudely. Once I got into the car, I was disgusted with the horrible stench of smoke. My business associate and I could barely stand riding in the car for the 4 1/2 hour drive. It was gross and it stunk!!!! I was tempted to try and change cars once we got to our destination, but decided it was too much of a hassle. When I dropped the car back off, I told the manager that he should not have rented that car out because it just reeked of cigarettes. He brushed me off and said nobody should have smoked in it. It was pretty obvious how bad it was when I picked it up, but at that point I was too desperate to have a car. Very disappointing experience. Gonna think twice about picking Enterprise next time... read more