I rent fairly often and use Hertz Club Gold (which is free), it makes the experience about as…read morepainless as possible after the very first rental. They still have to key in and verify your information the first time.. But every rental after that is simple. This location is handy and I always feel well taken care of. I am currently renting exclusively from Hertz and almost exclusively from this location. Their prices are quite reasonable and if you have AAA or some other coupons/discounts you can bring it down even further. To make the experience the easiest possible, sign up for their club and reserve online you can see all the options and then when all set just reserve, when you go in it is very painless. If I were to make a single complaint. I wish they were open a bit later and potentially on Sunday. However these are minor and don't detract much. I would strongly recommend renting not only from Hertz but from this location.

AVOID AT ALL COSTS!!!…read more Visted this location today 02 July 2026 to rent a car and the entire experience was horrendous. The employee at the counter was Alexis Medrano and she should not be customer facing as she's extremely rude and doesn't know anything. Her people skills are non existent. Firstly, my friend was renting a car, her ID was expired but she recieved the renewal data stating it's good because of military service. She asked the manager, Kliff Durham for a second opinion and he said no because anyone can print that and it's not valid. We asked to speak to the manager following too and she left us patiently waiting and said nothing so we reengage and she said he's on the phone. We then differed to me as the renter and asked about additional discounts due to my profile, and she didn't know. She then went over the price, and I said that's high however she was including the deposit in the price. Following she asked me to sign for the car by seeing pictures that had no date time stamp or data and I said no. I need to see it. She proceeded to say, I took them myself. I said well similar to this ID issue I can't validate this without seeing the car. She immediately took the keys like I was stealing the car. I then asked to unlock the car and take the photo to compare the photos and she had an attitude. We then asked her to accompany and she went to the door only and did nothing further. After further review we decided not to continue with this provider and asked to speak to the manager. I also asked for the area manager and was told an email was not possible because it's a personal hertz email which makes no sense. I was provided their cards and a customer service number. I also got no confirmation of the cancellation other than a photo I had to convince him to print and allow me to see. Not to mention they misspelled my name too. This Hertz and staff are lacking customer service and deeply are in need of retraining. PS the manager was also making calls and talking to customers via speaker phone. They told someone they could extend but then decided not to honor it and charge him late fees too. It's very unprofessional to have a call like that via speaker phone in front of customers. I will follow up with customer service but will never use them again! AVOID AT ALL COSTS!!!

Sam was a great help in finding me a rental car. They were very close to Graham Collision off of…read moreKimberly Rd. I had an issue with the initial car and they helped me out right away. I was able to swap vehicle quickly and had no issues with the replacement. Things can happen and it's how you manage those issues that tells you about this place. They did exactly what needed to be done and with no additional problems. Thanks for all the assistance. My insurance was covering the car due to Hail Damage to my primary vehicle.

Prior to going to Enterprise, two phone calls were placed to the establishment. We were advised…read morethat it would be $174.00 for four days. Also advised that credit card was necessary to put a $300.00 deposit down, this money would be returned when the car was returned. When we went to pick up the rental they denied us because they needed one credit card that they could put the full $476.00 on. We had cash, debit card and a different credit card. The plan was to use one credit card for the deposit and the other card for the fee of the rental. Flat out refused us. Very disappointed. You would have thought that with the two Prior phone calls they would have informed us. I do not recommend this Enterprise.

Whole process was remarkably easy! From arriving to rent my car, which took very little time to…read morereturning it was a breeze. My rental car was perfect for my needs and was very clean. It looked and felt brand new. The associates who waited on me were pleasant and very helpful. All in all, a very positive experience.

Based on other reviews, it must be normal for this location to allow a customer to reserve a…read morevehicle weeks in advance and then not have the vehicle available. The only options they offered were to rent from another company, come back, or take an Uber... I am up at 5 am to drive 50 minutes into rural Illinois for a customer engagement at 8. I can understand if my flight was delayed to the point they were closed or something, but other people on my flight were getting cars. The staff waited for that flight to come in and gave away the car I reserved weeks ago. The fact I was in the back of the plane meant I lost out on first come, first serve. When I explained my dilemma, I got a shrug. Well, you can get an Uber, come back tomorrow, or see if the other companies have cars, so I will. What's silly is that this is only my third trip for my company, but I will be doing it weekly here shortly. 50 weeks a year for years to come, that short-sighted choice to hang me out to dry will cost far beyond what they got off one rental today. Did I feel shocked? Sure, I was upset definitely, but the real clincher here is a practical one. If they don't honor reservations, how can I trust them? If you can't trust someone you do business with, don't do business with them. Post response edit: I appreciate the quick response but the hyperlink you provided took me to a page not found.

Great employees at Moline airport. Both Andrew and Mathew were courteous, helpful and good…read morelisteners with my rental experience. From a quick checkin, getting keys and being on my way to car return without any drama and even an additional discount for a mention of not having any mats. Easy rental time addition right from app and at same weekly rate. Worked out great for me and now know where to go for my next car rental after having a great experience with these guys.

Reserved a car online for the same day, when we got there she said people who reserved in advance…read moreget the cars. She also said she called me to tell me that but the mailbox was full which is a lie because I did not get a call and my mailbox is empty.

Lady at the moline location was very rude. Not a happy customer. Told us we didn't have a…read morereservation we did. Had proof. Shrle argued with my husband then when he was walking away then proceeded to find it. Was told we could not add our son who is 21. So we didn't. Then read online per hertz policy that we could of in fact added him. Now we are an hour away and no way to add him online.

30 minutes agoNEW If I could give Hertz a negative star…read morereview I would. Their customer service is atrocious, I had to demand to speak to a supervisor 18 times over the course of 5 days with an assurance that I would get a call back. Never did get the call back then I got talked down to by the supervisor who basically just read a script at me while talking over me and not letting me speak. Big problem with bait and switch reservations hidden policies and general shit service.