I booked two seats, but only one seat was reserved, and at pickup, we were told that only one of us…read morecould go. This is completely unacceptable. The service was also extremely late. They promised to arrive at 7 AM, but didn't come until 8 AM. Later, they promised a 9 AM van, which didn't arrive until after 10 AM. When we raised concerns, the staff said that if we had a 10 AM flight, we should have booked a 5 AM van, implying it was our fault. This is unhelpful, unreasonable, and rude. Because of these repeated delays and mistakes, we missed both our flight and our bus. I have been living in the USA for 3 months, and this has been the worst experience I've had. Their service is unprofessional, unreliable, and disrespectful, and I would not recommend them to anyone.

Me and my boyfriend love you guys! Communication is great and you saved us last minute when he…read moreaccidentally booked with another company and they cancelled him an hour before departure. We use this service to visit each other from PA to NYC that makes our long term relationship survive. prices are good and you offer a lot of availability. Thank you for great service

Staff are very friendly and helpful. Trips and tours are very well organized and they follow…read morethrough with all details.

Our travel guide was Joanne Foley, who was very informative and made the trip fun and easy. It all…read morewent well and was kept on schedule. She always made sure she gave us information on what time to be back and where so everything ran smoothly. I highly recommend her for the Niagara Falls trips.

a minute agoNEW So…read moreits full blown covid. Situation my mom stroke pt needs to go to Er . I call ambulance thru 911 they arrive and they refuse to take my dad or her aid so they wanna take my mom to Er alone who is non verbal . Hell no get her out of ambulance. So I call Maplecitytaxi the owner Brenda answers : I explain my situation and this women whom I never met was our Angel......She picked up my mother her aid n my dad who's on hospice. My mom is being takin care of and Its all because Maplecitytaxi. THE ONLY WAY TO GO BEST TAXI IN TOWN .BRENDA IS THE OWNER N IS THE BEST . WONT B UNHAPPY

They helped me out with rides and we're very good to me gave me a lift to the airport on my way…read moregoing back to the west Coast very nice people id recommend this to anyone to use for a lift

Horrible service would not recommend using this travel agency. First, after booking my travel…read morearrangements through Boscov's Travel they later ran a buy-one-get-one free on their airline travel. They would not honor this promotion for me, and as a result my family lost over $1700. Word of caution....do not book early with them or this might happen to you. Second, on the day of the flight (a direct flight from AVP - MCO) we were delayed and stuck on the tarmac for over 2 hours because the paper work was incorrectly filed with the TSA. This is unacceptable that a charter flight was delayed due to non mechanical or weather related issues. As a result, our first day of our vacation was spent stuck in an airplane rather than in a theme park. Once again, I would not recommend their travel agency to anyone. Lesson learned.

Great service! Would highly recommend for anyone looking for an easy travel experience!read more

Booked for a 3 day two night stay on Airbnb. We arrived and found toilet bowl cleaner on the toilet…read morepaper and a dirty shower curtain. We went out for dinner and came back to find a cockroach on the door. We booked another hotel (at double the price) and promptly left. We informed Tanya of the cockroach and she accused us of lying and refused to give a refund.

If your in the mood for BBQ. Stop in and Enjoy So happy…read morethey are close to my house. Yummy

Second stay at Comfort Inn Poconos Lakes Region, Staff was great! Room was clean and comfortable!…read moreWill be returning in the future.

Very clean hotel. Friendly staff. It was decorated for fall and Halloween…read more Comfortable beds, however they have small pillows on the bed. If you like full size pillow bring your own. The shower and bathroom was very clean. Breakfast was delicious. Eating Area was super clean and had plenty of tables and chairs. Make your own waffles and they have gluten free options. Plenty of parking.

I booked a van through Black Tie months in advance and paid the full amount due up front. I was…read moregoing to use the van during a birthday trip to hit a number of local wineries and breweries. At the time I booked with them, I didn't know the precise address of our VRBO property so I told them I would get them that address ASAP. Black Tie called me the day before my scheduled trip to remind me about the address. I called them back immediately to give it to them. However, the voicemail I received from Tom was incredibly snarky and sarcastic. One direct quote: "VRBO properties encompasses two counties up there in the Pocono Mountains, so if we go around to a couple of their different 237 spots that they have listed, it could take us most of the day to find you." I get the point - you need the address. There is no reason to be snarky. However, this alone would not have warranted a 1-star review. The next red flag was on the morning of the trip. I received a call from the driver who was asking me a million questions encompassing all of the information I had already provided. I had given them our address, but he was pushy because I hadn't provided the zip code. He asked me to verify the order of wineries and breweries, but when I did it by name of the winery/brewery, he interrupted and asked me to do it by city. So I had to look up the document I provided to them months before to do so. It seemed clear to me that they didn't want to take this trip or were somehow unhappy with the pricing we had agreed on months before. The final straw was at 11:41AM - 19 minutes before they were supposed to pick us up (at the address we had provided the day before) - I received another call from Tom. He told me that the water pump in the van broke and that they didn't have a replacement vehicle so he would be refunding my money. While I get the refund, that doesn't fully rectify the issue, since I was left without transportation for the day. If this had been something more important - like a wedding - I'm sure I would have insisted that they rent a vehicle or do something to provide the scheduled service. However, given their bad attitudes and pushiness, I decided to take the money and hope that the check didn't bounce. I will never use this company again and I would be reticent to recommend them to anyone given their last minute cancellation.

I WOULD GIVE A 20 STAR REVIEW!!!! Tom went above and beyond for a surprise trip birthday weekend…read moreme my sister and brother pre- planned for or father who is 82 years old Tom was supposed to take us to Philadelphia both ways but our circumstances changed at the last minute. I quickly got ahold of Tom and he took us to NYC. I explained to him my dad had not seen my brother in over 3 years and Tom showed up with a party bus so we could all see each other and spend quality time together. Tom's son-in-law Tony picked us up in Philly, plans changed again my sister broke her kneecap while in NYC just before getting on the Amtrak. He took my sister to the hospital without any hesitation. Well you can see how accommodating Tom and Tony were and the personal care that was given to me and my family. I will definitely recommend Black Tie Luxury Limo to family and friends and definitely use them in the future Thank You for excellent service!!