ADVICE: TAKE TONS OF PHOTOS (EVERY ANGLE) AND VIDEO OF THE CAR YOU RENT!!! (You'll read several…read moreother reviews that give this advice based on their experience as well). If you don't document absolutely every possible piece of damage, no matter how small or insignificant, they will try to lay the damage on YOU. After arriving in the UK from the U.S on a 10 hour flight, we took an Enterprise shuttle from outside T-5 to the Heathrow Enterprise office and lot. We had pre-booked the car through a well known membership store. The branch was very busy, as you might well expect being at one of the world's busiest airports and it took us some time to get our car. One member of your party lines up in the small office while the other(s) stand outside. It's somewhat chaotic. A rep walked us over to the car and the three of us looked over it for damage, the rep explaining that damage had to be 'bigger than a golf ball' and showing us a circle cut-out on a piece of plastic for demonstration. One of us took a few photos, which later ultimately saved our bacon. When we dropped the car off at a different Enterprise location, (we had the car less than 24 hours) they walked around the car and claimed the black plastic that goes over the wheel well was 'popped out'. Looking at it, you could barely see it. It definitely wasn't something we'd noticed picking the car up, but if you stood at the right angle, you could see it was SLIGHTLY protruding. Long story short, the rep at the drop-off location filed a report. Fortunately, we had some photos, albeit, not the best angles. At this point, we were BOILING MAD since we'd had the car less than 24 hours and had NOTHING to do with the damage. We were about to spend a month on vacation on a cruise and in the UK. Over that month, we spent many hours (and wifi data) on communications between ourselves and Enterprise and our credit card insurance, trying to straighten out the situation. It really took a toll on our vacation enjoyment. Fortunately, after about 3 weeks and much mental anguish and aggravation, due to our photos and explanations, the claim was waived, really only due to the fact we had photo evidence. However, I'm sure some unfortunate future customer will have the same claim put on them. I would avoid renting from Enterprise as reading reviews, this seems to be a standard practice.

I rent from Enterprise between 5 and 10 times a year, usually great, except for ridiculously long…read morewaits to pick up at Heathrow. This time though when I returned the car they found a tiny nick to a tyre and want to charge me $350. I had taken pictures of the wheel when I picked up the car because there was damage to the alloy wheel, but I never looked at the tyre. I will never be using them again!

This car rental company is a total rip off! I was several hours late for my car pickup in Heathrow…read moreso the agent said the car was no longer available. They needed to upgrade me, which I did not want or ask for. My original booking was for 182.82 GBP. The agent reworked my booking at an increased fee of 969.83 GBP. It was late and I was at the airport with two children my wife along with all our bags so I was forced to sign. The business tactics are setup to defraud. I contacted them and they declined to do anything saying I signed. Nice Avoid at all cost as the hassle is not worth the false advertising.

I'd give MINUS 5 stars if I could. Most of my reviews are positive (check them); but posting this…read moreto help others not get scammed like I did. Picking up went fine; but they subtly rush you through the check out process so that you don't feel the need to take video of every inch of the car before you drive away--BE SURE TO DO THIS! When I returned the car, suddenly they tell me it's damaged and charge me over a thousand dollars for repairs. I fight them on it but they just send me to collections. I sadly realize that getting ripped off by a lower amount is better than getting ripped off by a higher amount and so I negotiate a lesser fee and begrudgingly pay it. But they don't remove the collections notices and so I STILL get them to this day (it's been three months). Oh, and the collections notices are in German, which I don't read. Bottom line: rent from ANYONE else and spend 20 mins to take a full, slow-walk video of the entire inside and outside of the car both when you pick it up AND when you drop it off. Protect yourself from this awful company! I hope this helps somebody.

We rented a car from Hertz out of London Heathrow airport. We chose every coverage possible ahead…read moreof time and was quoted 1322.42 pounds. At the Hertz airport rental location, the agent said we accordingly have super coverage, which was a huge upcharge up to 2036.36 pounds. As I had travelled extensively in the states for work, I never double checked the rates during the pickup, as I paid what was already quoted. After travelling all night on a plane, we did not bother to look at the small print on the little form that I initialized. Why would we? It should have been as quoted. This is classic bait and switch which I never encountered when travelling in the states. Buyer beware! P.S. Hertz did not give us any correction later due to our initializing the agreement at the airport.

ANOTHER UPDATE: I am traveling to the UK again early next year (2026) and I have NOT ordered a car…read morefrom Hertz this time. Hertz just want to let you know of the business you are missing from your employees actions / customer service. AGAIN I CAN NOT ITERATE MORE - DO NOT USE THIS PLACE. DO NOT USE THIS PLACE: Update from my review above. Firstly the Hertz customer service number in the UK to do with complaints / issues with the car, do not pick up the phone, rang and rang. They do EVENTUALLY reply via email but just send stock emails and didn't really want to know about the issue. Credit card dispute will not refund the money because basically its covered under Hertz's contract that any issues, you are responsible for them. Basically I was in a spot where it was my word against theirs. I have had great experiences many times, traveling for business with Hertz of the USA but this has left a bad taste in my mouth. I WILL NOT use Hertz UK again.

Well this was a pleasant surprise. Renting (or hiring) a car in England isn't as easy as you'd…read morethink. Insurance is confusing and this company just packaged it all up nicely and at a pretty decent price. Now automatics cost a lot more, but worth it since you're already driving on the other side of the car and other side of the road ;) The average cost was about 18-20 for a manual and 45-60 for an automatic. But well worth it. The whole process from when you walk in to getting your car is really top notch at Heathrow.

Won't use again. Ever. Dishonest. I booked a car and they never offered me the category I booked…read more After a long flight, the charming sales agent offering me 3 different, ridiculously expensive other categories. I understood the implication to be that my booked category was not available and I eventually agreed to the 4th that he offered frankly out of exhaustion and a will to get going. The upgrade charge came in at over double the charge for the initial category. Seriously, who books an economy car and then is ok paying over double for a swanky car? Total con artists

The sale agent did not tell us itemization or total price . Forgery on agreement without…read morenotification of change , but only requested us to sign on the last page after asking for responsible of violation on road or parking . However when we returned the car, we filled full of tank of gas , and requested for receipt , then we knew the total price different than our original booking . and the manager promised to credit the fuel charge and invested others, but never did . They pretended dead without responding our email or money . As a business , not trustworthy, and has no interiority .

Heathrow is a notoriously terrible airport to get through customs and they have a terrible policy…read moreof charging if you go over one hour of wait time for the Meet & Greet at the airport which isn't fully under your control. I recommend going with a vendor without the policy. It is fully within their policy as you can see attached. But it's not a great policy in general and I've found it better to use other options. It's a business expense for me so it's not about the money, it's the logistics of wanting to submit the expense once and not have to go back. I have been charged by them for making them wait at the hotel a few minutes and that's completely understandable and we paid cash to driver and didn't bother to expense that. But this charge at the airport, I dislike as a policy. Since I'm updating, we also had a few drivers that were not great (not a huge percentage though) but did have one really scary driver in Feb 2017, which warranted an email. It's time we moved on.

AVOID THIS RENTAL COMPANY AT ALL COSTS…read more My experience with Avis was unacceptable and misleading. I booked and paid for a Mercedes A-Class, listed by Avis as a Medium (Group M) vehicle. At no point during booking or in the confirmation was I informed that two credit cards would be required for this reservation. Only when i arrived at the rental desk was I told that two credit cards in my name only were mandatory. This was never disclosed in advance. I attempted to resolve the issue by offering alternative solutions like holding a security deposit on my debit card or my wife also volunteered to provide her credit cards as the second card, however these were flatly refused by the rude guy on the desk. As a result of Avis introducing an undisclosed condition at pickup, I was denied the car I booked and instead given a Vauxhall Corsa, which Avis itself classifies as Small (Group B). This was a clear downgrade from what I paid for. Avis' own terms state that any requirement for two credit cards (for luxury or high-value vehicles) must be confirmed at the time of booking. That did not happen. Changing the rules at the counter and then forcing customers into a lower-class vehicle is unacceptable. This was a textbook example of poor transparency, inflexible staff, and misleading rental practices. I have submitted formal complaints and would strongly advise others to avoid Avis.

I returned my rental 1 hour earlier than the time called for. I was told by the desk agent that…read morethey would not charge the early return fee. I was charged £386, which was twice my entire rental rate. I attempted to talk with customer service upon my return home. They were no help. I will never use Avis again, anywhere worldwide.

I've rented from Sixt a lot and have always had a great experience but Hassan and his team at…read moreLondon Heathrow really redefine excellent service. I had booked a BMW i5 for a recent trip and when I arrived at the airport early they were very apologetic because the car they had put aside for me was not charging. They gave me a plug in hybrid one instead but this wasn't suitable for my trip. I had some issues with the car and their central reservations assured me I could go to Heathrow and pick up an i5. However when I arrived they had no cars. The airport director Hassan gave me his card and put me in a brand new Mercedes, comped my fuel and then said he would deliver the i5 to my hotel and said next time I'm in Heathrow to contact him and he'd make sure my experience was top notch. True to his word he got me my car and comped me my fuel and a little bit more for the trouble. Great service, great cars. I will be back!

After extensive research and using Google Gemini AI, Sixt appears to be the only car rental shop…read moredirectly connected to Terminal 5. And most direct flights from San Diego to Heathrow land in Terminal 5. I also researched other car rental companies, and Sixt prices appear to be about the same overall for upgrading to an automatic transmission(us Americans don't do well with manuals) and for full insurance coverage(American Insurance does not cover foreign rentals). All said and done it was £636/$858 for an Peugeot 2008 SUV with automatic transmission and full insurance coverage. It helped that I made a reservation months in advance. We had a small incident with picking up the car...our flight was an hour early! The 1st Sixt Lady said our car wasn't ready, but we could upgrade for an extra £22/day to pick up a larger SUV, a total of £176/$238! She kept pushing us to upgrade and claimed that the Peugeot 2008 did not have GPS or a center monitor to plug in a iphone with. Very reluctantly and defeated, we agreed as we were exhausted and jetlagged from our 12 hour flight and had no fight left in us. Upon walking to the car lot, we did see a Peugeot 2008 sitting there looking ready. We took a closer look and did see that it did indeed have a center monitor with USB C ports to plug in an iphone. At the pickup office we spoke to the staff, one kind gentleman, a self proclaimed car guy, concurred with me that the Peugeot 2008 did have a USB C port and center monitor to plug in an iphone for GPS, and that the car was ready for rental. I believe his name was Hassan or Anas from my email. He let us test it out, and indeed our iphones were able to connect to connect to the car(fortunately I brought a USC C cable with me!) . Maybe the 1st Sixt Lady at check in did not know her cars? Regardless, we were able to downgrade back to the Peugeot 2008, and get our £176/$238 refunded back to our credit card. It was an annoying 40 minute delay, but it all worked out. Car return was easy as well, just be sure to go to the T5 Sixt Car Rental Return, not the general Car Rental Return center. Almost a 5 star, but I have to mark down due to the snaffu, and I still am annoyed by the $18/day fee to add an additional driver, even for married couples. We skipped that fee, my wife drove the entire time due to that. Will likely rent here again on another UK road trip, despite the annoyances.

Atrocious experience renting from here - 2 hour wait from…read morewhen I showed up until I was handed the keys. I was the 7th customer in line when I showed up (~20min/customer) - Surprise gotcha charges tacked on before I could take the car - A half empty gas tank - Being charged for 3 days of use, when I only needed two (because they took so long to give me the keys) - Messy car interior (e.g. cigarette butts)

CRIMINAL ALERT!!! (Please look at my bank account charges attached before doing business with…read moreEasirent, check dates, I left England in November 2021, now in March 2022 they are charging me! Do not listen to positive reviews on Easirent! Read my review first. I will help you avoid getting scammed.) Why is EASIRENT a professional scam artist rental car company? I'm glad you asked. 1. So the front desk attendant is a bully who will take advantage of you and force you to buy insurance even if you've already paid! 2. They use your credit card they've kept on file at a later date without your permission for massive charges. (See attachment!) First of all, the first scam they pull on everyone is that I just discovered they've been charging my card four times in the last couple months for a total of $400 without my permission! (Easirent, you owe me money. Pay this debt and I will delete this scam review. Email me at dothedoing@gmail.com Do the right thing Easirent!) Basically, they had one of the longest slowest lines I've ever seen in all my years of traveling, and I am a traveling salesman. This line was so slow in processing people because they were scamming everyone as they went. That was the moment where I needed to RUN!!! You should run too! I'll explain. They were slow because the guy at the counter was a total bully who forced you to pay them more money than you already paid for your reservation. I saw them do it to everyone. I saw it with my own eyes. The customers were basically trapped because they just landed at the airport, they already paid for a taxi, they already paid for the rental car and the insurance online, but then this company forced each and every one of the customers in line for the entire hour I was waiting there to pay extra insurance. I kid you not. They made every single person pay extra even thought they had already paid. Who does that? Scam artsits. See how they have 2.8 stars on google and bad revies here. They prey on suckers! They have 2.8 stars on google for a reason. Because they are scam artists. Please repost my review in the scammers beware blogs you know about! Spread the word about Easirent! Post this on your twitter! Because I was in line for one hour I got to see everyone get scammed, and this was during Covid back in November 2021. Do you know how much money they made in that one hour while I waited? Close to two grand from all of their customers. I thought I would be able to avoid their scam. So when it was my turn I told them, I don't want insurance. But for me, my rental was only $400. I ended up paying close to one grand. They charged me an additional $500 for insurance because they new they could get away with it. Because they are scammers! So I got scammed. i didn't care that was scammed because they gave me the best car on the lot to make me feel happy and I needed a car. Even though I tried to avoid it I could not because these guys are professional scammers. So whatever I forgot about it. This was back in November 2021. I didn't care. Why am I posting this add. To help you! To warn you! Now, Check out my bank statement below when I search for Easirent in my online banking. My bank has recognized all of these charges as fraud!!! Look at the dates in this photo. I left England in November 2021. Why are they charging me now in March 2022? Because they are crooks. Straight up criminals! RUN! EASIRENT, YOU GUYS ARE CRIMINALS! DO THE RIGHT THING AND PAY ME BACK THE MONEY YOU'VE STOLEN FROM MY CREDIT CARD!!!