I went in to get help with a reservation for Labor Day weekend !Glyn Douglas was more than willing to help !!! I also was having issues with getting my email to work on their site!! Again more that friendly , professional and courteous with assisting me in both aspects !!! I won't go anywhere else as long as the customer service continues like this !!Excellent , and very patient with me I give Glyn 5 out of five stars for custOmer service with a smile eager and patient !!! Thank you Enterprise read more

Booked a rental in early October and booked a flight in Sanford for the Holidays. Plus booked another flight back in December. 3 days before the pickup get a call they have no cars. Talked with people twice at Enterprise so now I am waiting as they escalated it and to wait for their call back. So besides this car rental I am worried that on my return flight which arrives at 11:30 PM no car will be available and will be spending all night in the Sanford airport. I guess I should have checked here before using Enterprise. Would I recommend Enterprise..No I see the message from the manager, I am not going to waste more time on Enterprise. 3 phone calls to 3 different people all saying this is being escalated and I will get a call back. Like I said would never recommend Enterprise. read more

I booked online the night before for the following day, pick up 1p. The "Enterprise Check-in" text came through morning of pick up day. It was successfully completed. One hour and 45 minutes before scheduled pick up, Enterprise called and stated they had no cars. Not reliable. read more

Ridiculous that Enterprise charges $300 as a deposit when using a credit card and selecting insurance where you can walk away when you make reservations and pick up the vehicle. They also still require your insurance company and policy information. Not sure why Lisa S wants an email. I made the issue crystal clear in this review! Address the required $300 deposit and my insurance policy information if I am selecting your coverage to walk away if anything happens to your vehicle. Don't try to hide these requirements from the public through an email. read more

Got Car. All my questions were answered,as to how to& where is & then off I went. Seemed very smooth, going through the paperwork & got my copy & a key fob. Recommend this place, Need a Car? Give them a Call. Located on US1 read more

I wanted to update my review to a 3 star instead of my original rating because about a week after renting from them I called the office and spoke to a gentleman by the name of Danny (if I have the wrong name I apologize) and he was very respectful and sincerely apologized to me. He even informed me that he had the vehicle I rented detailed so no other person would have the same experience I did. Their customer service, accountability and follow through is superb. Even though my rental experience was less than ideal, I would rent from them again because of how they listened and corrected the problem so no other customer will have a poor experience. Thank you. read more

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Received a rental from enterprise for vacation. Something is not right with the breaking system. I called everyone possible and they all told me they were unable to assist. Finally got ahold of someone who told my boyfriend and I they contacted an enterprise location and we could pick up a new car in 2 days. The day came and after arrival we were told we were at the wrong location - so they sent us to a location 20 more minutes away and said they have many cars for us to choose from. We arrive at the second location and they tell us they have no cars at all and to come back tomorrow. We will not keep wasting our vacation driving back and forth almost an hour each way to different enterprises with a car that is already finicky. We attempted to contact others after this incident, but we were quickly pushed off the phone and the chat they have available on their website. We found an email - but it's been over a day with no response. So disappointed, especially having delt with this on our vacation. read more

I drive a lot for work, usually about 500 miles each week. My lease vehicle has been in the shop on and off for months. Everyone at Enterprise has been very friendly and helpful, making a stressful situation more bearable. read more

After some miscommunication the manager really went out of her way to make sure I was happy. To me that more than makes up for initial issue. As long as people are willing to do better I can't hold a bad day against anyone. Thank you very much! read more

I have used Enterprise across several states and never have I received such horrible service. If I could give this location zero stars I would! Bibiana Magana is the absolute worst! She purposely escalated our encounter because I had questions regarding our reservation that she could not or would not answer. She was defensive from the start and she only got worst. After being told several times that if we did not like the service being provided we could go to another location, we left. Instead of renting a car, we decided to use an alternate mode of transportation while we visited the area. read more

I've had better customer service walking around at a yard sale. Waited 2 hours only for them to cancel my rental because I chose to question charges on the bill and ask to see their policy regarding the justification. I was also told 6 different occasions by Bibiana Magana asst. branch manager to go to a different location. Body language and cadence in your voice says everything. If this is the norm, I'm surprised they're still in business read more

I am at the US 1 and Midway Rd Enterprise location to pick up a rental. The lobby is full of people waiting and the staff is doing a great job of keeping everyone updated and getting everyone served. I must commend them for their professionalism. read more

Always great customer service and will make you are always helped in a timely fashion. Lyle Hawkins read more

DO NOT rent from enterprise!!! This must be the worst company I've ever had the displeasure of dealing with. Complete incompetence. Your reservation means nothing. When you get there, they will never have a car ready for you especially in the one that you previously reserved with a reservation. I don't think they know what Customer Service means at this place. Bunch of young kids running this place with absolutely no clue as to what they were doing and could care less about their customers. After hours of waiting for our rental, we given a filthy car that had an order like something died in it. Isn't it standard protocol to clean the car before you rent it out? I've never had such deplorable service NEVER AGAIN!! Get it together enterprise..I will be renting elsewhere going forward. And I will spread the word on your deplorable service. Clearly you have plenty of unhappy customers. I wish I would of read the reviews before coming here. read more

Don't expect anyone here to be a decent human being. I left a diaper bag with swim gear in the trunk of a car. Called the next morning and the car was already rented out to someone else with the bag still in it. You'd think the 50 dollar deposit they make you pay would at least get you a phone call to come pick up your items. Its been 2 weeks with no answers, they claim they never saw it. They really do not look out for their customers. read more

Turned me away with a reservation because she didn't want to do the paperwork close to closing. Left me stranded hours from home. Thanks enterprise read more

I've used Enterprise a few times...Tesla gives you or recommends that you use them for rentals...and they gave me a check to cover the cost of the rental (not the gas nor tolls). But they work hard and fast to please you here...and in the place in Wytheville Virginia! read more

This was one of the more positive customer experiences I have had in quite a while. I needed a rental due to my vehicle being worked on at a dealership nearby that was dealing with some unexpected hardware difficulties. The dealership paid for the rental since my 5 hour job turned into a 7 day fiasco. Both ladies that I had the pleasure of speaking with there at the time of rental and the time of return demonstrated exceptional customer service skills. "Gaby"...I am assuming her real name is Gabriella went above and beyond at the time of return to accommodate me. All in all - I was very pleased with the vehicle rental experience. read more

Been here over an hour. Others have come and gone. Wouldn't mind but was told it'll be 15 minutes. It's nice to offer water but what I'd really appreciate is an accurate time when the car would be ready. My strong recommendation would be to reserve the exact type you want and validate it's there before showing up. Or better yet go to another location. read more

This location has a lots of vehicles to choose from great staff and kind manager Vanni went out of his way on Thanksgiving Eve to help us! Thank you! read more

Stay a way no one quarantine you car . Rood Unprofessional Reserve car go there ,,,,, I get email confirmation number going there no one care they said you are on the wIthing list actually they left me on the street !!!!! No one email me back yet !!!!!!!!!! Like they reply .just lie ??!!!!!!! read more

I've been here for over an hour and STILL haven't gotten a car. My first 10 minutes here i sat while one customer was helped by mark and the other enterprise rep Jamie finished up with her customer . Then she got on her personal phone loudly and on speaker instead of greeting or assisting me. After she ended her call i asked IF SHE COULD HELP ME ! It's been an hour getting my stuff squared away and They still don't have an ETA. Mark told me i was at the top of the list 20 minutes ago, and then 10 minutes after that asked me who i was THEN confirmed i was next on the list. People who came in after me have left before me. And i keep being told they are cleaning cars and that they have more cars on the way as if they ran out. I WILL NEVER REUSE THIS LOCATION. read more

Never rent from enterprise it's a terrible place to rent from go to hertz I reserved a car ahead of time and I was called called around 5:00 PM in the evening before my trip and was told they had no cars available for me this was very disappointing so I almost had to cancel my trip but thanks to hertz they took care of me. read more

Before with this company they charge 900.00 for 5 days I brought them money order so they wouldn't charge my card Enterprise was money hungry they still chargey card I will up.load pictures later a copy of my money and what they took out my account be very careful of this place they are stealing money for there customer I'm one of they tried to steal 900.00 I was able to get my 516.00 back God is gud now they trying to charge my card for a toll that I never went through I just cut this card off because Enterprise still trying to steal money out account I have proof and I will show proof later be careful my people they are robbing people bling its sad read more

This is my favorite Enterprise office so far ! Although I have one closer to my house I always go to this one anyways, it's always stress free and fast, with smiles and jokes ! Keep up your great work guys ! And thank you ! read more

so yes don't use this place there cars are dirty cause they always rush the cleaning part! I rented a vehicle from there it wasn't cleaned properly prior to me renting it. The vehicle was smoked in prior to me using it. There was a 20 percent discount giving for the smoke smell when I brought it back I was charged a $150 cleaning fee. I WILL NEVER USE THEM!! I called corporate office with a promise to call me in one hour and it's been 5 days still no call back read more

Very friendly & efficient staff & customer service! They expedited my transport to the Nissan dealership both ways.

We've used this location before. Hassle free experience. Went out of their way to accommodate our needs. Very satisfied with the vehicle provided. Both check in and return zipped right through. Don't know what else you can expect that could be done any better. Friendly and professional. Excellent use of technology to expedite process. read more

The driver that picked me up was very nice and drove safely. The clerk that handled my reservation was polite and helpful. The car was loaded with accessories, however it did smell of cigarette smoke, even though it was suppose to be a non smoking car. I really should have asked for a different car. Returning the car to a different location, (airport and arranged) was seamless. I prefer to rent from Enterprise. read more

My experience with Enterprise was very positive in getting a car for weekend trip. The staff was professional and courteous, especially, Jamie who was helpful in explaining the car controls. I highly recommend this location to anyone looking for immediate service. read more

Fast service was provided and I was on my way with no issues. Thanks again mike and Juanita

This outlet is in the middle of multiple car dealers who send their customers to this Enterprise outlet to rent while their cars are being repaired. As a result they are very busy! I've used them several times over the years when my vehicle was at Sunrise Ford. On 4/1, I dropped my vehicle off at Sunrise, was picked up by the Enterprise driver and brought to the outlet. It was packed! Standing room only. They only have 3 computer terminals to check people in and out, which slows things down. Employees seem to have no direction. No leadership. They're all courteous, but can't get it done. They're off doing whatever except for one guy....Mark. He really kept at it. My name was added to a clipboard and I waited. And waited. Talking to people there I found that some had been there over 2 hours waiting for them to bring out the car. I waited an hour and a half. In the employee's defense, they had everyone checked in and ready to go. There were no cars. The excuse seemed to be "They have to be cleaned." There should be a fleet of vehicles outside waiting for customers. You check in, the employee gives you the paperwork and a set of keys, tells you the location, and off you go. If you want to do a walkaround have an employee out in the lot full time to walk around with the customer. The vehicle I rented was fine. I returned it on the fourth. There were 6 vehicles lined up outside when I got there. All returns. There were two customers inside who told me they had been waiting over an hour and a half for a car. Again, the only person doing anything was Mark who worked hard to keep everyone happy. I saw two other employees who disappeared into the back, never to be seen again. When we went outside to check in my car I said to Mark, "You guys really need to staff up. You have to up your game. An hour and a half wait is nuts." He was apologetic, but obviously between a rock and a hard place. My advice, get enough cars there to feed your business. Put in enough equipment to handle the overload periods. Staff up to cover the needs of the business. If a guy in a white shirt has to go out back and clean cars do it. Multi-task. And for gods sake put a manager in who can control the business and it's people and get some efficiency. People should be in and out of there in 15 to 20 minutes max! read more

Rent from Enterprise 25-30 times a year, mostly from PSL/Ft. Pierce locations. They're both good, but the US1 location is my favorite. There are at least half a dozen different employees that greet me by name as soon as I walk through the door. Quick service, even on Friday afternoons. This location should be a model for their company. read more

In my 40 years of travelling, I have never had a good experience with Enterprise. They are always my last choice and they always fail to satisfy me. Why? How hard can it be to rent a car to someone quickly? In this latest rental, I was renting a car one-way from Fort Pierce, FL to Nags Head, NC and made my reservation about a month in advance. I had to go with Enterprise because they were the only ones that had a rental office even remotely close to Nags Head. When I arrived to pick up my car, I found out that they had just taken my car into a service shop for an oil change. Therefore, they had to scramble to find me another car. Why was this done right before I was scheduled to pick up the car? Well, 30 minutes later, I finally got out of there. Another reason never to use Enterprise unless there are no other options! read more

Terrible service. I waited an hour for them to pick me up, only for them to never show up despite me calling multiple times. Thankfully the service shop I was at took pity on me and drove me themselves. I get to the enterprise counter and they tried to tell me that they had picked me up. Then I had to wait another hour to receive an actual car. I told them I was late for work and had been waiting a very long time and they could not have cared less. read more

I called this location to confirm that they had card available and the employee (wish I had his name) I spoke to was incredibly condescending and rude. I will NOT be making and reservations with this location! read more

Could have been better.I had to to exchange rental same day but the second rental was dirty.cleaner giy did clean a stain the i wasnt sure of ,im guessing because they wanted to not have me waiting as long but i would have prefered a clean rental.everything went with ease tho.no complaint great employees with great attitudes. read more

Hey all, To anyone interested in renting a car.....I use Enterprise and Enterprise only to rent a car when needed. I personally do business with the Enterprise location at Midway Rd & US1 in Ft. Pierce Fl. Speaking for this location only......it's ALWAYS a pleasure, the entire staff is polite, helpful, & accommodating. read more