Nice person and outstanding service . They are always open to help you . Great location.read more

Not a great experience here. I would say you're taking a risk of them not having what you reserved…read morewhen you come here. When I arrived, they didn't have the SUV I had reserved. Instead, the largest vehicle they could give me a was a Ford Fusion, which unfortunately, was not going to work for me since I was moving a lot of stuff. Not only that, they charged me the same price that I would've paid for the SUV and don't give me anything else. I kept calling back and even came back a few times to check and see if they had any SUVs in. They said they would call me if they did but they never did. Finally one came in by the next day but I never would have known if I didn't keep checking. They were able to switch for me but I never got anything in the form of recompensation for basically paying the price of an SUV for a car that wasn't one. Since this place isn't at the airport, they are limited in the number of cars that they have, so you're kind of taking a risk by renting from here. I was also very disappointed at the customer service based on my experience.

Great service. Fast and reliable. Made the whole process of renting quick simple and easy. Highly…read morerecommend.

there employees show too much skin. I have kids and a…read morehusband i find that disrespectful and gross. Honestly I didnt know it was a rental service until my neighbor mentioned it.

Needed a SUV for a road trip to the family reunion. Budget seemed to have the best pricing for what…read morewe needed. Reserved and laid online. Upon arrival, we stand and wait in the front for over 15 min until Mark decides to come from the back. He then proceeds to take phone calls!! We finally get the keys and head out. SUV looks as if it had not been washed in weeks. Broken glass in the carpet. Upon returning, I requested a receipt; I was advised by Mark that I would receive one via email. Nope, didn't happen. I check my credit card statement only to find out that there was an additional $49.50 for cleaning the vehicle?!?! Was told vehicle was "trashed"! Good thing I had photos. They held zero weight. It gets tiring going back and forth over this and they seem to know it. I'll just avoid this place. I would advise you to do the same.

We rented a car to take out to Big Bend for the week. It was fine, as far as a working car goes. It…read moregot us from point A to point B without any issues. (2019 Toyota Corolla, your review would have that as the only pro. Yikes.) Upon returning the car, they inspected it. They said there would be a minimum $35 cleaning fee because of how dirty it was. Now, we said upfront we'd be taking it to West Texas... to the DESERT. We were never told about any potential cleaning fee. We're not dirty or messy people by any means, but naturally there was some dirt that accumulated in the car. Having had a relative that worked for Enterprise for years, we thought nothing of it since people left full damn garbage bags in their cars for him to clean out and it was a normal occurrence... because the cars are cleaned in detail after each use. We took the car to a nearby vac station to avoid paying the fee, and they took the car back. If you're THAT strict about how a car looks upon return, you absolutely should warn your customers ahead of time. If we knew we had to vacuum, it wouldn't have been an issue to do so at all. But now I'm worried, Budget. You got my mind going. Charging a fee for some sand on the floor? Expecting customers to vacuum? So... do you NOT vacuum or clean if the car looks fine? Do you not realize how many insanely dirty yet invisible things lie on surfaces? People get sick. They vomit, defecate. People have airborne, contagious diseases. People FORNICATE. Oh yeah. Real easy to wipe all that nasty crap up, but it needs to be sanitized! Performing a full cleaning is not the customer's job. I will be very wary about using this company again because of these questions bouncing around in my head. Get it together Budget.

This location provided excellent service. I made a…read morereservation for a midsize SUV and got a newer large SUv for the same amount. Picking up and dropping off was very easy and staff was very friendly and efficient. Overall one of the most pleasant car rental experiences I have had.

I had a claim for a midsize SUV, but no Enterprise locations had one available. Instead of helping…read moreme find a solution, I had to spend my own time calling multiple locations to find a vehicle. The Webster location had a full-size SUV available, but the manager refused to rent it to me unless I paid an upgrade fee, even though they had no midsize SUV to offer. Rather than looking for a solution or trying to help, the manager's only answer was to charge me more money. When Enterprise can't provide the class of vehicle that was reserved or covered by an insurance claim, the customer shouldn't be penalized. I expected the manager to focus on customer service and finding a reasonable solution--not on charging me extra because Enterprise didn't have the appropriate vehicle available. This was a very disappointing experience.

I haven't rented a car in many years, but I found myself needing transportation due to car issues…read more I was unaware that Avis and Budget were under the same company. I made a reservation for a vehicle from Budget's fleet and was able to utilize a discount through USAA. The store is small and is near Randall's in the Silverlake Village Shopping Center. They're open daily, though they have limited hours on the weekends. The inside looks like it hasn't been updated since the height of the pandemic. There's only 3 chairs spaced 6 feet apart and they have huge plexiglass barriers in front of the counter. The reflection from the windows and plexiglass made it difficult to actually see the service agent. Michael was the employee who helped me when I picked up the car and dropped it off. I reserved an intermediate sized vehicle (Toyota Corolla or equivalent). Michael gave me a 2025 Mazda CX-50. It only had 300 miles on it and still had the new car smell. The owner's manual hadn't even been opened! This car was extremely nice and drove really well. Michael went over the guidelines of the rental including potential fees. I had initially rented for 4 days, however he extended it to 5 days. I was under the impression that I had until the end of the week as he informed me that it would be due on Friday at noon. It wasn't until I had dropped off the car and paid that I noticed that the due date was actually on Thursday, not Friday. When I returned the car on Friday morning, he told me he thought I was bringing the car back the night before. I told him that I thought it was due on Friday and he said that it was, and I brought it back on time. When I reviewed the itemized receipt, I saw that I was charged an extra day plus the late fee. I don't know if this was an honest mistake, but I'll give him the benefit of the doubt. As nice as he was, it was incredibly annoying to discover the late fee. I should have double checked the paperwork instead of taking his word, so that's ultimately on me. If it weren't for the mix up on the return date and subsequent late fee charge, this experience would be 5 stars. If I rent again from this location, I'll be sure to take a closer look at the due date.

If you ever deal with Michael his attitude towards guest is absolutely horrible. I spoke with a…read morewoman of African decent on the phone to book my reservation this morning. Everything went smoothly I even provided all the needed information for my reservation including my age. I asked about the under 25 fee she told me there wasn't one. When I went to check out in the morning with Michael he was rude and non understanding. They didn't have any vehicles available but why would the women book my reservation for 8:30 if they had nothing inventory. Partially because he just didn't seem to want to do his job. Because when my mother called after I got back to her vehicle his tone and demeanor was completely different than when I spoke with him in person. I came back after my first shift to pick up now what's possibly available sedan. He gave me the run around about using debit. As well as credit. I will not give my business here as long as he works there. The communication between the team is poor. 0/10. I would not recommend this place to any of my neighbors here in Pearland .

If you're being Thrifty, this is a good car rental agency to save you a bit of money…read more It has now changed its name to Hertz, but it's still here. This is a car rental agency located down in League City and it's a little family-run place and I think they do a good job.

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full…read moreoption and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty.

It Hertz me to do this, but Hertz is no longer my fave place to rent a car. However this office is…read moremy fave Hertz in the Houston area, probably. This is a car rental agency located down in League City and it's a little family-run place and I think they do a good job. I know some of the other reviews portray it as a nightmare but we haven't really had a problem with them.

If I could rate it 0 stars, I definitely would! Very disappointing experience. I reserved a car…read morethrough the website, but when I arrived they told me they had no cars available. What made it worse was the attitude and demeanor of the staff--very disrespectful and unprofessional. They even spoke rudely to the customer service representative on the phone. To top it off, they had me go through all the paperwork and charged my credit card, only to immediately say they had nothing available. Completely unacceptable service.

We took the Galveston limousine service from IAH to Galveston. I want let you know our driver Dawn…read morewent way to help us she is an excellent driver very courteous.Just wonderful person .You have an excellent employee in

I would definitely recommend this company for transfers to the Galveston ship terminal! I messed…read moreup our reservation request and called them and they were able to work magic and pick us up earlier than our reservation request. When we got off our ship I called them and we'd gotten off earlier and they picked us up 45 mins early. This company tries to accommodate their customers as much as they can. The bus was clean and the trip both ways was so pleasant. I couldn't recommend this company any more they are awesome!

Their service was horrible due to the fact that it shares with progressive insurance they weren't…read morefriendly at all stay away from this location. Go to the location off Astoria that's where you will get exalent service on the corner of Astoria and the gulf freeway