All was well until I went to return car and there was a billing issue and the boy just wanted to…read moreargue

I'd say 3 stars and not 5 only because I got a rental for someone who hit me I had to take my car…read moreto a collision place so their insurance gave me a rental, cool except for the rental I got smelled like illegal substances (ahem) even though there's a no smoking sign by the driver seat and before you get in the car. The only reason I'm able to get a different rental after having this mess for a day is because I have a family of 7 which includes 4 teenagers and a very tall 9 year old. And f it wasn't for the insurance upgrading me im sure I would be stuck with a smelly car. I know it's not this specific enterprises fault for the car being trash because the license play says NC but they should take it to get deep cleaned before renting it out again. Unsatisfied with the car I initially received but thankful for being able to get an upgrade from the insurance people.

I haven't rented a car in many years, but I found myself needing transportation due to car issues…read more I was unaware that Avis and Budget were under the same company. I made a reservation for a vehicle from Budget's fleet and was able to utilize a discount through USAA. The store is small and is near Randall's in the Silverlake Village Shopping Center. They're open daily, though they have limited hours on the weekends. The inside looks like it hasn't been updated since the height of the pandemic. There's only 3 chairs spaced 6 feet apart and they have huge plexiglass barriers in front of the counter. The reflection from the windows and plexiglass made it difficult to actually see the service agent. Michael was the employee who helped me when I picked up the car and dropped it off. I reserved an intermediate sized vehicle (Toyota Corolla or equivalent). Michael gave me a 2025 Mazda CX-50. It only had 300 miles on it and still had the new car smell. The owner's manual hadn't even been opened! This car was extremely nice and drove really well. Michael went over the guidelines of the rental including potential fees. I had initially rented for 4 days, however he extended it to 5 days. I was under the impression that I had until the end of the week as he informed me that it would be due on Friday at noon. It wasn't until I had dropped off the car and paid that I noticed that the due date was actually on Thursday, not Friday. When I returned the car on Friday morning, he told me he thought I was bringing the car back the night before. I told him that I thought it was due on Friday and he said that it was, and I brought it back on time. When I reviewed the itemized receipt, I saw that I was charged an extra day plus the late fee. I don't know if this was an honest mistake, but I'll give him the benefit of the doubt. As nice as he was, it was incredibly annoying to discover the late fee. I should have double checked the paperwork instead of taking his word, so that's ultimately on me. If it weren't for the mix up on the return date and subsequent late fee charge, this experience would be 5 stars. If I rent again from this location, I'll be sure to take a closer look at the due date.

If you ever deal with Michael his attitude towards guest is absolutely horrible. I spoke with a…read morewoman of African decent on the phone to book my reservation this morning. Everything went smoothly I even provided all the needed information for my reservation including my age. I asked about the under 25 fee she told me there wasn't one. When I went to check out in the morning with Michael he was rude and non understanding. They didn't have any vehicles available but why would the women book my reservation for 8:30 if they had nothing inventory. Partially because he just didn't seem to want to do his job. Because when my mother called after I got back to her vehicle his tone and demeanor was completely different than when I spoke with him in person. I came back after my first shift to pick up now what's possibly available sedan. He gave me the run around about using debit. As well as credit. I will not give my business here as long as he works there. The communication between the team is poor. 0/10. I would not recommend this place to any of my neighbors here in Pearland .

Made a reservation by phone. Arrived at place a bit later than anticipated and was greeted by a…read moreblack lady with an attitude. Had to wait 30 min to get a car after having made a reservation and being a "plus member". No need to make a reservation if you're going to have to wait all that time anyways. ***update. I spoke to enterprise customer service and explained the situation. They did apologize for the inconveniences and made an effort to correct the issues.

THIEVES! 0 stars. Worst customer service and they never take responsibility for their billing…read moreerrors or mistakes. I have been ripped off twice by the BROADWAY/518 location in Pearland. I should not have returned there to rent. Previously I had been renting there for years and the staff from years ago was excellent and very professional and accommodating. The staff there now are incompetent, rude and very unprofessional. In May of 2025 they rented me a suv that should have been removed from service(expired year model/over mileage). The rental was full of pet hair(from 2nd row to trunk area) and the 3rd row seats broken. It was a late evening rental so by the time I returned home to load my luggage they had closed. ENTERPRISE corporate customer service is a joke and leads the bs climate. Had to clean the rental myself because I was leaving early a m and they could not assist me in exchanging at one of the airports w/o me being charged 150.00 for dropping of the outdated suv. To say the least that was ridiculous. I returned from my short trip and the manager promised to credit me for my inconvenience by giving me a 1 day credit on a 3 day rental. I was charged 82.00 over the agreed amount and never received my reimbursement. Contacted their corporate office after the rental location claimed it was a corporate issue and from there the stuff hit the fan. It was a game of back and forth. Disputed the charges with my bank and ENTERPRISE refused to pay. THIEVES! Now here we are in April of 2026 and we have to attend an out of state funeral(Louisiana)short trip. Picked up on thursday evening at 5:30, returned saturday morning at 11am. Hours before the 2day rental agreement expired. Received a call on the following Thursday asking when will I RETURN THE RENTAL SO THEY CAN STOP CHARGING MY CARD. WTF. Now I am pissed OFF. My card has been charged for a car that was returned and rented out AGAIN. I went to the location, the manager is incompetent and condescending. The guy that received the return was standing next to her like we would not remember who checked the car in and she never asked him one word. They do not email receipts nor do they update your accounts online. Its like they are running a scam. Why can't I GET A DAMN RECEIPT. BECAUSE THEY ARE LIARS. I have once again had to file a dispute with my credit card company because of false charges and them blowing smoke up my butt while being dismissive like I DON'T KNOW PLUS ONE EQUALS TWO. I WILL TELL ANYONE DO NOT RENT FROM THIS LOCATION 7126 W. BROADWAY ST FM 518. THIS IS DEFINITELY A BUYER BEWARE WARNING. IF THEY SCREW YOU OVER IT WILL TAKE HELL AND HIGH WATER TO GET YOUR REFUND.

Horrible customer service came in 5 mins before close time door was already locked. Told me if I…read moreleave me vehicle there it would by towed.

Travis gave terrible service, my car was dirty, then he insisted I could not bring my TADSAW…read moredonated and trained service dog into the rented vehicle. He even went as far as to write it on the rental agreement as if I was going to listen to that crap. Come on Travis, do some studying... I was actually embarrassed for Hertz by his total lack of ADA knowledge and his non-existent customer service as a whole. Long story short, I took the car, put my dog in the the car anyway, and told him to challenge me. I then left my accreditation paperwork and an ADA law refresher, and asked nicely for the manager to call me. But, you guessed it-he's also a scared little boy who can't pick up a phone. Listen princess, I'm a combat veteran who has seen more in a combat zone outhouse than you have your whole life. My service dog actually keeps me from stomping pieces of sh*t like you into the ground. You should thank him and definitely give him a pass. Thanks.

The branch manager Brian Mendoza is horrible at what he does he's a real scam artist. Geico…read moreapproved me for a full size he had a personal issue so decides I deserve the least of the vehicles or nothing. I Drive a pretty big size car(Challenger) what. these photos are what Geico approved what they offered and what I drive. no enterprise. check your tires and registration when renting from Enterprise especially this location.

The check in process was easy and pleasant with Shantee. The manager Caleb ensured we got we…read moreneeded with our reservation to ensure we could hit the road at our scheduled time to Austin.

G Cube is a great…read moreplace to rent a car. They always have newer model cars available. Book on their website and they have coupon codes time to time. I always rent from them when everybody ran out of cars. They have compact, medium, luxury and passenger vans available also. Their check out process is easy but be sure to send them your insurance before you go to them or it might take time to process. Cube is the way to go. They sell used cars as well so I thought that is a cool Idea to rent a car and if you like it you can make a deal to buy the car.

They gave me great deals, newer rides, and great service. Definitely will be back. Even gave me…read moreAAA discounts

If I can give zero stars I so would. This place is highly unprofessional and the part "owner" is an…read morearrogant asshole. I had an appointment for 9oclock to pick up a family van for our trip to Florida mind you a thirteen hour drive. It is now 11 two hours behind schedule because the car wasn't cleaned. I kept walking in to check on progress and I kept getting a "fifteen more minutes" response. DO NOT RENT ANYTHING FROM HERE. worst place ever.

Heather was super friendly, made sure we had our discounts appiled and gave us a nice car upgrade…read more Will return!

I owe the team at Enterprise Sienna Plantation a long-overdue review--so let me start by saying my…read morebad for not doing this sooner! You all have consistently provided top-tier service, and I truly appreciate it every time we rent (which is a lot). From the moment we walk in, the staff is always courteous, upbeat, and on top of things. More often than not, the car is ready to roll when I arrive, which makes a big difference when you're on a tight schedule. I also love that there's usually a solid variety of vehicles available. Unlike some other locations where we've been pushed to take whatever's left--even if it doesn't suit our needs--Sienna always comes through with the right fit for us. What stands out most is how cohesive and pleasant the team seems to be. That kind of synergy doesn't just happen; it speaks volumes about the leadership and work culture at this location. It feels like a well-oiled machine every time I'm there. If I had one tiny critique, it would be the phone system. The automated setup can make it tough to get through to a real person when I have a quick question. But to be fair, once I do get through, the service is just as great as it is in person--friendly, helpful, and efficient. Keep up the great work, Sienna team! You've earned a loyal customer here, and I promise I'll do better about showing love in the review section from now on. - James L.

They running a whole scam at this location. I returned my car early and placed the key inside their…read morelock box, only to get a call saying they never received my keys. Then i tried to call back a 100 times they picking up the phone and hanging it up, every time. Completely unprofessional. The front desk staff lady Brittany has a very bad attitude and should not be dealing with customers directly. Rent somewhere else. They are way too unorganized, understaffed, unprofessional and unethical. Bad look for Enterprise.