Service was poor and found people not to be very helpful yet there service was good previously but…read morenot now

Our recent rental experience with Enterprise UK (Glasgow Central Station to Inverness Airport) was…read morehands-down the most dishonest and manipulative interaction I've had with any rental company, and that's a high bar. We arrived at our scheduled pickup time to find the vehicle not ready. We were told it was "being washed" and had to wait nearly an hour. While we waited--before we were even given the keys--we were aggressively pushed to purchase the extra damage waiver. The pressure was intense to the point of feeling predatory, and it raised real concerns that we were being set up to either buy unnecessary coverage or be blamed for damage later. Spoiler: we were. We were told the vehicle had no damage and asked to sign the condition report before inspecting the vehicle ourselves. Once we finally got it, the boot didn't open automatically--not from the key fob, not from the handle. We assumed this was a normal feature of the model since no issue was noted and we weren't given any instruction or manual. There were no staff on the garage floor to ask. The vehicle also had less than a quarter tank of fuel, forcing us to immediately find a station before even starting our trip--another completely avoidable delay. We returned the vehicle to Inverness Airport well before our scheduled return time. The return agent walked around the car, noted no visible damage, and I explained the boot worked the same way it had at pickup. That seemed to be the end of it... until we received an email falsely accusing us of causing the issue and asking us to file a damage claim through our credit card company. We've sent multiple detailed emails to dispute the charge, offered written statements from all four adults in our party, and requested security footage review. No one has replied. Not even basic documentation was provided that would allow us to file a credit card claim if we wanted to. Just repeated automated messages pushing us to accept responsibility for damage we did not cause. This experience has left us with the unmistakable impression that Enterprise UK is running a bait-and-blame operation, where customers are pressured to pay extra up front--and if they don't, they're targeted with baseless claims after the fact. We've rented cars across Europe and North America, from Enterprise and other agencies, and we've never dealt with anything remotely this shady or incompetent. We will never rent from Enterprise again, and I recommend anyone considering it take their business to literally any company with functioning ethics and a pulse in their customer service department.

From the US. Reservation was all completed through email, was able to pay online or when I got to…read moreMilton Keynes. I was referred to them through the visiting the UK Facebook group, everybody's recommendation was excellent, some said a little pricey, but the customer service, peace of mind and everything that went along with it made it all that more worthwhile. We rented a car, 9 days, picked up a Milton Keynes England, dropped off at Heathrow airport. Took the train from London, Steve. Our reservation guy even provided us with emailed instructions on how to get to the pickup, drop off locations and our hotel all by train until we picked up our car a few days after arrival. We out there for the full insurance even though our Visa card covers insurance, was not that expensive and worthwhile for the peace of mind. We had no mechanical issues, brand new Kia with about 15,000 mi on it. Was allotted 250 mi a day, we drove north all through Scotland, England, Wales and back to Heathrow with no issues. Definitely recommend this company if you want. Peace of mind and if you're all about customer service, which is extremely important when you're visiting a foreign country from your own. The guy who dropped us off at the airport from Heathrow was awesome as was Steve, our original guy we booked with. We opted for the dash cam and found that it did not have one when we went to drop the car off because we wanted the SD card which you are able to buy. When picking up the guy said there was one in there, pointing to the dashboard, not being familiar with their system. System I took his word for it. We truly wanted the dash cam so we can have a view of our last few hours of driving to take home with us. Other than that, absolutely perfect rental for us.

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

Luke, the assistant branch manager, was very helpful in accommodating our trip when our travel…read moreplans changed. Made our lives a lot easier! Thank you Luke!

I've posted a few reviews of Enterprise in various locations around the world. Over many years of…read morerenting cars as an expat and a traveler, I've been a firm fan of Enterprise for a while now. If you want to know how amazing they are, try any other rental agency. As we were warmly welcomed at the desk in Glasgow Airport, ushered straight to our car, with impeccable service from Cameron and Josh, we laughed at the people in the Hertz line still waiting as we drove off to the Highlands. Thanks Enterprise, you're as perfect and efficient in Glasgow as everywhere else in the world I've been. Great little Audi A1 too, no complaints here either.

Moving house is stressful. I needed a van for this purpose, and I've tended to go with an…read moreindependent car hire elsewhere. It was cheap as chips and the van was an old, banged-up piece of silliness. However, Thrifty turned up on my search and is actually cheaper than my old go-to! Their cars are all very clean, and the van I hired turned out to be a very nice ride. The reason they get the full five from me is that I turned up and - due to aforementioned stress - I hadn't sorted out everything I needed for the hire (read your documentation, people!). However, they were incredibly friendly and helpful and were able to get me going after all. The car worked perfectly, the people were friendly and efficient, the price was more than reasonable and that's about it! Can't really say fairer than that! Perfectly situated for people travelling into Edinburgh as well, so would definitely recommend.

The whole experience was no fuss no muss....The helped me ensure that I would be covered insurance…read morewise before I took the car. Drop off was painless and quick with no funny business. If your from out of country you should come here they will help on your way to discovering Scotland! Remember Dollar Car Rental is in this same location!

I am sucker for sales and hertz had a big one while I was visiting Scotland. This place was…read morewalking distance from the Marriott and was way cheaper than the hotel's rental car place even after factoring the extra day we paid for rental and hotel parking since they are not open on sundays. The big difference from American car rentals is that stick shifts are way cheaper than automatics in Scotland, but with the high price of gas it makes sense. We rented a car there 2 wkds in a row and the second wkd we got a diesel car, which definitely saved on gas (so u should try to request it). The service was fabulous. I was meeting my bf there and before he even got there the sales guy had me in the car ready to go!

I would rent shoes if I could…read more Rented from Hertz 5 or 6 times now and never had any hassle whatsoever. The staff are effortlessly polite and knowledgeable. The prices are also amazing (pay online) with discounts seemingly all the time. A few times we picked up a car without a full tank of gas without knowing, and have received generous discounts off of our next rental. Can't argue. Last time we went, we even got a lift into the city centre from one of the staff members as it was raining. What more do you want? Surprisingly personal service for such a huge name. Will carry on using them for the forseeable future as I personally don't need a car living and working in Glasgow. It's a handy thing to have every now and then, and it's so much more convenient than I imagined to rent a car. Rent-a-shoes, coming soon.

Same goes for this one as does the other of their establishments. It is heaven for the boy racer in…read moreall of us! In some it lives deeper than others. I actually scare myself and would quite like to stay at corsa level in fear of killing myself if I was to get properly into cars. If you are able to control your desire to go faster, you could go to Auto Cruisers and get some modifications for your car, or perhaps just build one from scratch..come on it can't be that hard. Ha, not. The staff are full of advise, and will give you their opinion, but remember it is just their opinion, there isn't much going that they don't know about but some things are pretty similar and all thats in it is personal preference.

From the owner: Auto Cruisers is a United Kingdom Registered Limited Company Specializing in Sales of Car Gadgets,…read moreInterior & Exterior Styling & Performance Accessories, Audio & ICE & Much More...

Great experience with Thrifty in Glasgow yesterday! Good price, easy pick up and drop off, friendly…read morestaff and we even got an upgrade! Car was new and clean, overall great value for money.

I got the worst customer service I have ever received in my life. Staff were incredibly rude and…read morewouldn't let me rent the car. I needed the car for work so this was enormously bad for me. The woman who served me laughed at me and joked, "It's not going very well for you today, is it." Another woman said, "To be honest, we just don't really want to rent to you." The reason they gave was that the address on my driving licence isn't my current address and not the one on the 6 pieces of id I showed. However, I have rented from 5 car rental companies this year with no problems. The real reason was probably because I booked the car 3 weeks before and got a good rate, so they probably thought, it being nearly Christmas, they could charge someone else more. I also suspected that they didn't like me because I'm not Scottish. It might have been simply that they were in the mood to mess someone around. Whatever, it was an awful experience that left me very angry and not being able to fulfill work commitments!

I have used DCH about eight times over the years, hire periods from three to six weeks, never had a…read moreproblem, good value and friendly staff. These guys would be hard to beat for reliable transport at a good price.

Having used this company a number of times ,I can thoroughly recommend it if you're looking for…read moreeconomical vehicles at more than reasonable prices.I find that if you are hiring for any length of time try and make it for at least a week as the equivalent daily cost comes right down.They offer a full range of cars and vans so if you require a car with a touch of class to impress then larger vehicles are available.Different types of vans are also readily at hand ranging from transits to lutons.

If you're a fan of the original version of TV show 'The Prisoner', you'll be familiar with the…read moresnazzy sports car Patrick McGoohan drives during the opening credits each week. At Open Road Hire you can put yourself behind the wheel of the Caterham Seven and experience how exciting 150 bhp feels when you're sitting about six inches off the ground! The car is so much fun to drive, with next to no mod cons. It's the way driving was meant to be. Getting back into your own car at the end of the day feels like climbing into a pram.