I rented twice from the National location at DAY. I am an Executive Emerald, so I can generally…read morechoose just about any car in the lot. They are directly across from the airport so you can easily walk from baggage claim under cover to the pickup area. There is a separate counter area but elites get to skip the counter and go straight to the cars. The first week, an electric blue Jeep caught my eye and I enjoyed it. Clean, low mileage and only mildly underpowered. It drove well and I returned it without issue. The second week, Sunday afternoon had a choice of any Nissan Altima that I wanted. There were four of them and a monster-sized pickup truck. A dismal and disappointing selection. I waited a bit but nothing else came around which was a bummer. Unless I wanted something from the economy row, which I did not. So I kept this car which was clean and drove well though was even more underpowered than the Jeep. Not the best National experience I've had but still A-OK. [Review 11486 overall, 1266 of 2019.]

Rented recently in Fort Lauderdale. Rate was competitive but they were outstanding in how quickly I…read morewas able to pick a car out and leave. Was very quick dropping off to. If their prices are competitive with their competitors, I would choose National every time.

The cars have been dirty at pick-up. The employees act annoyed with your business. There are too…read moremany choices in rental agencies to experience that.

I am absolutely insulted and offended that Dollar Rent A Car at the Dayton International Airport…read morehas accused me of smoking in their car and charged me a fine of $250. I picked up the car at 2pm on May, 13th and returned it at 4am on May, 15th (6am flight). I drove the car a grand total of 94 miles. No one walked out with me to inspect the vehicle when I picked it up. The car did smell, but it didn't smell like smoke to me. No one was there when I returned it on Sunday at 4am (drop box). For what it's worth, I've never smoked a day in my life. For the past 5 years I have been employed by a tobacco free health care system where we test all employees for tobacco use. I have already paid for two independent nicotine tests this week (one inside my organization and one outside for validation) showing ZERO NICOTINE (cotinine) in my system for the past 90-Days. My Staff Attorney is assisting me in preparing an affidavit stating I was the only individual in the vehicle during the time in question along with other legal documents in case we need to pursue arbitration through American Arbitration Association (based on Dollar's contract). I've reviewed the parameters and fees associated with adjudication and I'm sure I'll spend much more than $250 to make this right. Dollar opened a case on May 16th, but they have yet to contact me. There is nothing preventing them from doing this to YOU or anyone else.

I rented my vehicle online pickup was for Saturday I was sent a email with confirmation # and…read morelocation of where to pickup vehicle went to pickup location at exact time I was scheduled to pickup my vehicle. The place was closed. I immediately called the customer service number on email no answer. I finally asked a driver that was taking people to car rental sites at Philadelphia airport he told me to go to Dollar rental car building once there renting car was a breeze until I returned vehicle next day at Dayton airport no one was there so I followed instructions and parked car and put key in lock box called them the next day because I left my carryon bag in trunk plus closed out rental I thought because 3 days later they charged my card $1548 which over-drafted my account and cost me $65 now fighting to get money back. Don't ever rent from them also go by name of Thrifty Car Rental

I drive a2019 Ford F-150. It was due for new tires and a checkup. I had the original "baloony"…read morestreet tires. I was planning a trip to Colorado and knew I'd be frequently on unpaved roads. I wanted a more aggressive tread but not the often accompanying road noise. Grismer suggested the Firestone AT-2 all terrains tires. They were great and affordable. Across I-80 they were very quiet and on the unpaved and often steep roads they crawled up with little effort. As a bonus I got four free oil changes.

Service is okay they could do better . I went to get my oil change and they took out my cabin air…read morefilter and my engine air filter telling me I should change it . They wanted to charge me a crazy amount . I told them put them back went literally other said AutoZone for both the filters and changed it . Make sure you keep an eye on what they are doing but other than that they do the job.

I sent out a yelp message to automotive companies asking for a quote (service requested) on fixing…read moremy muffler. Weber's Automotive Service was very prompt to respond and I was able to get an appointment scheduled straightaway. The place is conveniently located and the staff are very friendly and helpful. They communicated well all throughout the service. They did an excellent job and for a very decent price. I'll be happy to come back for another service in a heartbeat. Great work!

On my way to a surgical appointment my left tire had a blow out on 75 and US35. The were very…read moreprofessional and helpful to fit m e in to change my tire. Even one of the mechanics went and got the tire. Great place. Would definitely recommend.

This location doesn't take customer concerns seriously I was assigned this location from my…read moreinsurance company after I was in an accident and req a vehicle the size of a Nissan rogue. I needed adaptations on my rental to be able to drive. The fi issue was instead of giving me what I requested they gave me a mini van. When on my actual rental con it said a chevy equinox. Then the van they gave me also had balding front tire. while the back tires appeared new with a lot more tread. They told me the tires were fine both times I expressed my concern especially since the day after I got it we got massive rain and the traction was horrific. I had to drive 10 miles under the speed limit because of this. I really didn't appreciate the lack of concern they showed. especially since I am driving with a disability!! When I inquired about getting what i asked for they had two different excuses! The first was only the vans have the equipment. The second time they said that they had vehicles except those vehicles had recalls that needed fixing!!! I will never use Enterprise again. They are liars!

This place is a bunch of crook!!! They was an hour late picking me up. charged my credit card for…read more$268. when they was only supposed to take a $50.00 deposit because my insurance was paying for the rental & when asked why that's what was taken out they said some bullshit about taxes & when I asked my insurance company what the hell is going on they was shocked never heard of such bullshit. & WOULD NOT REFUND ANY OF MY MONEY THEY STOLE UNTIL I RETURNED THE VEHICLE!!! Needless to say I'm returning the vehicle tomorrow morning after a day and a half. DO NOT DO BUSINESS WITH THESE PEOPLE THEY ARE LIARS, THIEVES & DON'T TREAT PEOPLE RIGH!!!

One of the most helpful and smooth rental car experiences we ever had!…read more And we left some stuff in the truck which we realized the next dayNot only were they nice in the online and didn't act upset they had to help (yes - I'm talking about you, Avis) they quickly found it and set it aside for us to pick up Couldn't recommend more!

I don't know if it was because I am black, a woman, or simply a random citizen but the manager…read moreviolated store policy by asking personal information that he began writing on a paper form attached to a clipboard. I have been a customer of Enterprise for decades. This man would not rent to me unless I gave contact information of people I know, and where I work. He wanted more information but I engaged in pushing back at that point. I made a formal complaint. I also verified that this was not store policy. Beware. I would avoid that place like the plague.

Ashley has the worst customer service I ever experienced. Worst car rental company ever. No please…read moreor thank you. Had the nerve to demand my ID and ask "DO YOU WANT THE CAR" in response to me requesting politeness.

You charged my credit card 18.00 why you got your car back perfect condition with the 1/4 tank gas…read moreback in it as you gave me disputing this with my credit card company today! You called me said no charges ? What happened please call me ASAP! In regards to this charge only took me 10.00 to put the tank back you charge me 18.00 for what ?

This location is dishonest and unprofessional. Everyone should be evaluated on there job knowledge…read more For one being out of state do not ask someone if they have a utility bill on hand. Who the hell carries utility bills with them? For too teach your employees to specify that the utility bills can be shown via phone. Also why can't I show my current bank statement with proof of address over a check stub? Makes zero sense and now I'm stuck in Dayton because of these stupid ass details that aren't made easily accessible to potential renters. Terrible company experience