The staff were friendly and helpful. The car was ready when I arrived and was clean and comfortable. Quick return and they offered to take where I needed to go. Very happy with them and would use them again. Marvin read more

Even though I had to wait 20 minutes for my rental to be cleaned, I still give 5 stars. Why ? Because he was super nice about it. Gave me a discount, and it was my fault ! I put in the rwrong pickup time And the car was nice. And the location is right downtown, very conveniently fort me. I would rent again N.P. read more

Enterprise Rent-A-Car - Exterior of building - Car Rental Near Me - Kamloops, British Columbia

The ridiculous hoops you have to jump through to rent a vehicle is disgraceful. I'm stranded in Kamloops bc & trying to get to Vermilion ab & it's almost impossible to rent a vehicle from them! the Staff is awesome, it's the higher up idiot inconsiderate policy makers who don't like customers read more

wow. useless. Icbc uses these guys im not sure why because it's been a week and I still don't have a rental car. I come in again today and they tell me 2 more days. So glad that my truck was stolen and these guys are keeping me from working. People who can't drive In the snow take priority I guess. read more

Prankur @ Enterprise 174 West Victoria,Kamloops B.C. , Prankur was pleasant and knowledgeable in all aspects! Such great Customer service Representative will definitely rent from Enterprise again! Thanks so much Prankur you are the best! read more

I rented a truck for the weekend from Sebastian at Enterprise Kamloops and he went above and beyond to make sure I got what I needed. I travel a lot for business and in its rare to find customer service that is this good. I'm so impressed! Enterprise should give him a real pat on the back because I will come back based on his great service! Thanks Sebastian! read more

I recently rented two vehicles from this location, spanning the last two days of march 2020 then again on the first seven days of april. My first experience was good and conducted in a professional manner. However the second rental is what leads to write this review, and wish I could rate this location and it's staff in negative stars. I reserved a vehicle, that once I arrived on site was not available. Once they retrieved a substitute vehicle for me (an uncharge at my cost) we proceeded to do the walk around. The vehicle (Subaru Forester) had a crack in the windshield starting at the centre bottom and curving toward the left approximately 15 cm in length. The rental agent made the comment "The windshield is on us" and went on to complete the walk around. When I returned the vehicle 7 days later The check-in agent noted the crack (still exactly the same), When I informed him that it was noted at check-out time he said he needed to check with the rental agent. Once the rental agent came back in he stated to me and the check-in agent that the crack was not there at the time I took the vehicle. I spoke with him at considerable length over this claim he made. In the end I am going to be charged for damaging something I had no hand in as he stated repeatedly "I would never miss recording damage such as this, and I (me) are trying to get out of damages making false accusations". If you find yourself in need of a rental vehicle in Kamloops, British Columbia there are many choices, all of which would be better options that Enterprise Rent-a Car. Learn from my mistakes read fully through their walk around report before leaving, and with the advantages on video recording with cell phones record the whole walk around process should you have to rent from this business. The staff and management are very unprofessional in manner and to put it bluntly are liars, they should not be able to continue on in such a manner. I have lodged a complaint with the corporate office of Enterprise, and even though this will most likely do nothing for me getting charged for damages I did not make, hopefully it will result in serious changes made to the staffing of this location and how they conduct themselves in the companies name. read more

The two gentlemen who served us here could not have been more helpful- when booking by telephone, picking up and dropping off our vehicle. They were prompt, courteous, and friendly, gave us a free upgrade and a discount for a minor issue, and drove us from the rental return to the bus depot. The vehicle, a Nissan Rogue, was in excellent condition and very enjoyable to drive. This was our first experience with Enterprise and we were very favourably impressed with the Kamloops downtown service. read more

I had a car reserved for Jan 21, 2020 at the 3025 Airport Rd Kamloops, BC, location of Enterprise. Both of these locations work together.. I was on my way to a heli ski lodge in Blue River and needed to get there on time. This place let me know right away that there were no cars available for my reservation and tried to arrange a car rental for me at U-haul for 2x the price of my reservation. My calls to head office were not returned. I was told that 8 reservations were accepted and 2 cars were available. This was a nighmare glitch on a holiday that was 2 years in the making.. I did find a ride with another group going to the lodge and had to worry the whole time about getting back to the airport 5 days later to catch my flight. I found another ride and in the end paid out 3x the cost of my original reservation. This was a reservation made through Expedia.ca Do not make a reservation through this service and do not trust Enterprise to have a car when you arrive. I have never experienced such frustrating incompetance in my whole Fu#*##* life. F you enterprise. read more

Enterprise Rent-A-Car - Car Rental Near Me - Kamloops, British Columbia

I was incredibly disappointed with this Enterprise location. I have rented from them twice and honestly was prepared to write a review about how great their customer service was. However, after dealing with a damaged vehicle I'm wary to rent from them again. I returned a vehicle to this location after hours in perfect condition but unfortunately something happened to it by to in the 48 hours until the location opened again. Even though the car was damaged in their lot, I understand that it is in the terms of rental that I am technically still liable for any damage until they are able to inspect it. My first question was "do you have cameras in your lot?" and the answer was no. The person I was talking to then proceeded to tell me about a story about how one time someone keyed all the cars in their lot and they still technically had to charge the people who returned the cars even though it was obvious it had happened in their lot. That obviously didn't make me feel any better. I contacted my insurance and found out what kind of paperwork I needed from Enterprise to file my claim about a week later. The person I spoke with was friendly enough but didn't end up sending me everything I needed. I replied to her email but heard nothing. I waited a few days, emailed again: nothing. Over the next few weeks I called multiple times and spoke with a number of staff members. Every time I would ask them for the paperwork and I would be told they would send it by the end of the day. It never happened. Finally I made one last call and told them this would be the last time before I inform my insurance company that they are being uncooperative. I was told they would look into it and get back to me asap. Of course I naturally got the papers I needed later that day. The thing that bugged me the most wasn't that they weren't sending me the paperwork, it was that they never returned my calls or emails. Even if the response had been "we don't have that ready yet" I would have been satisfied. Very disappointing. read more

I would not recommend this location, I had a rental car booked in advance and they were to pick me up at a local car dealership at 8:00 am as I had to be at work for 9 am. No one showed up until 8:40 after several phone calls., when we got to the rental office after taking down my information I was told they had no car for me, not cool. When the guy that was helping me left half way through this process got in a car and left the lot my frustration got worse, my husband had tried calling the location to find out what was going on no one would answer the phone. after all the confusion and disorganization of staff clearly not knowing what they are doing I get a car. This is now 09:30 am very late for work. I think the only thing that really pissed me off was the lack of customer service, no apology. Will not be returning to this location and do not recommend this location. read more

Dropped the rental car off here. Very quick and polite service. Got me in and out in less than 5 minutes. Would definitely use Enterprise Kamloops again read more