This spot has earned its stripes and more! I had an unfortunate car crash that required that I get a temporary car rental. When I tell you the level of service that I received here was too good not to shout out. The branch manager Celssi was outstanding and her staff did not disappoint one bit. It was truly a refreshing experience from another branch I had to visit earlier in the month. The lobby area was nicely decorated and very warm and welcoming. I highly recommend them for any car rental needs. read more

Enterprise Rent-A-Car - Decorated nicely for the holidays! - Car Rental Near Me - Lawrenceville, New Jersey

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Great experience at Enterprise Rent-a-Car Princeton I've rented from National many times over many years, generally associated with work. Some of their locations, like the one at Hartsfield-Jackson Int'l Airport in Atlanta, are fantastic. Since I've had to rent over the last couple of years locally (near Princeton Junction, NJ) National is less convenient and, frankly, not staffed as well in this area. Happily, my Emerald account is shared with Enterprise, and their Route 1 location is both convenient and extremely well managed. Kudos to Mohammad Zaman (Branch Rental Mgr), Morgan Franc (Assistant Branch Rental Mgr) and Lilly Frazier (Management Trainee), all of whom made the rental experience there excellent the last few times I've been in. This is a tightly run operation, with staff paying attention to detail, providing clean well-maintained cars, taking the time to walk around the car pre-rental to document any dings, and being both pleasant and professional. This is now my "go to" rental agency when I need to pick up a car in the Princeton / Princeton Junction area. Thanks! read more

With car rental companies you are almost forced to throw out service reviews BC (Before Covid) and evaluate how you're being treated when these firms now have absolute power over vehicle pricing, selection and service. They fired most of their staff and wholesaled their fleets during the pandemic and now that demand has returned somewhat their service delivery structures are in shambles because no one wants to work for minimum wage jockeying a depleted fleet of cars that now command rental pricing at a 2x minimum versus February, 2020 (long gone are the days when OJ Simpson of all people used to fly through airports on his way to Hertz.) They're turning the screws because they can and I consider myself lucky that I can simply say no to leisure rentals (and use my own car) until this crazy market returns to some semblance of normalcy. I'm not holding my breath waiting... so see you (much) later Enterprise. There was no "chip shortage" in my last rental, a broken bag of Ruffles was in the back seat. Two stars for older, dirty cars. read more

The workers are great and pleasant to speak to, however I have to leave a negative review due to the service I received today when I accidentally got a flat tire. I had hit a pothole - and of course I call immediately and ask the procedure, fully expecting to pay for any damages incurred - literally no issue, though of course I was a little distressed. Woman on the phone was very pleasant and advised me to check for spare tire and tools. Okay, cool - the car had them! I was told to just drive it over with the spare and they'll handle it from there and check for any damages and cost. I was working at the time so i was going to take care of everything at 3. Now the fun part? I was renting a fancy schmancy Lexus which has a wheel lock on the lug nut. I did not know this. But thankfully, though I had originally called triple an and waited, they were taking really long. At that point, it's already 4:30 and I called my dad and he discovered the lug nut wheel lock when he was trying to change it. We checked everywhere for the wheel lock key and couldn't find it anywhere. So we immediately call - my dad is angry, which I apologize for because he wasn't a pleasant or understanding customer - they wanted to charge us for their roadside assistance. This was very frustrating because this seems like their error - we could have done this ourselves had they included a very needed key. They did wave the fee after speaking for awhile and getting transferred. So finally they said they would send someone. ETA 2 hours. It's about 5:30 now. We're frustrated, but we wait. We get a call from Triple A, an hour and a half later, who was sent through Enterprise, needing clarification with the address. We mention the wheel lock, which was mentioned MANY times over the phone in trying to get help in the first place...he had no tool and would've had to break it to fix it. It's like 7:15 now. So we call again. Obviously upset. I did take control this time, as I understand my father was very angry at this point - and told them that the assistance they sent was not able to help us and we need a tow. They said that they had told the driver about the wheel lock - but clearly there was some miscommunication. It was about 7:30 after all was said and done. So now we have to wait 45 more minutes for a tow truck. I finally got home at 8:45pm. I got to work at 7am and started this whole process at 3pm! Thank God I cancelled triple a before they arrived because they couldn't help me! Not that I feel bad for the company, but it's ridiculous to need a tow truck for a simple flat tire! Had the key been where it should have been, this would have been a super easy fix and they would have had their car back, repairs done, and I would have happily taken care of whatever needed to be done. I suggest that the account info pulled up in the system tell the workers that a car has a wheel lock so that the workers can give more accurate information to distressed customers just trying to get things fixed. I also suggest that even before renting the car out to customers, each car is checked to ensure they have the key. And obviously communication between dispatch and truck drivers need to be improved because they should have never sent someone who didn't have what was necessary. My car was stolen otherwise I wouldn't be renting a car. This has been an absolute nightmare and I can't recommend people use this company unless the customers themselves check if there's a wheel lock and ensure the key is present because you never know when you might get a flat. It's an, unfortunately common and easy repair to take care of provided you have the necessary equipment. It should be common sense that if you're providing the tools, you should provide the literal most necessary tool. Very dissatisfied. read more

Probably the worst location to rent from. They rented me a Ford Escape. The car stalls on a highway (twice) 5 minutes after pickup. Almost kills me. I spend hours on the phone trying to get the car towed. I then call back the location to get a discount/my money back. Store manager claims car was fine when I picked it up. Then hangs up the phone... 15 hours and 7 phone calls later, they towed away the Ford Escape (from life?) death machine. The worst experience with any company ever because no other company has tried to kill me... UPDATE FOR ENTERPRISE: I sent an email to care@enterprise.com. For full transparency for the yelp community, here is what I said. Picked up a Ford Escape from the Lawrenceville , NJ location. 5 minutes after pickup, on the way to my house, the car stalls while I am making a left turn. I luckily manage to get it started, and then 2 minutes later it does it again in the middle of a busy intersection. Both times I could have died. As soon as I get home, I call up Roadside Assistance to get the car towed and get a new car. Fast forward 24 hours and 5+ calls later, I realize I have no hope of getting a new car from you. Luckily the towing process is complete. All I want is my money back. Feedback for you: Nobody in your organization seems to follow up: At one point or another people were supposed to call me to deliver me a new car, but nobody ever did. Technically, I am waiting for a call from somebody from the Trenton-Mercer Airport location to talk about a drive in exchange, but nobody has called and it has been 24+ hours. Like I said, I have no hope of getting a new car. I just want my money back. The service I received at the Lawrenceville, NJ location was awful: First, they gave me a car that stalled 5 minutes after pickup. You should audit the location and check their quality/safety control procedures because I could have legitametely died. And there would have been a lawsuit on your hands. Second, they need to undergo customer service training (to say the least). When I called back to complain, the guy that rented me the car said that "the car was fine when I rented it to you" and "things happen to cars." At that point, I lost it. How is this a reasonable response to something that could have killed me? The car is clearly not fine and this is not something that just happens to a car. read more

Enterprise Rent-A-Car - Ford Escape, Tow Car - Car Rental Near Me - Lawrenceville, New Jersey

I've been renting from this location for a short time but actually I've been renting from the GM of this location for almost two years now. The GM this location, Ron W., understands how to treat customers which is the reason I followed him here. That's not to say I've received anything less from the others in this office, on the contrary, I've felt nothing but the best from everyone here. It's just that Ron takes time to build relationships and as a result, keeps me coming back because of this personal attention he provides to me. I'll keep coming back here because I think the people in this office will do right by me. I'll also keep coming back as long as Ron's here and wish his stay at this office well. read more

I just rented a car and was 3 hours later than my initial reservation. Unbeknownst to me, they have a 90-minute window to hold a reservation. I have been renting cars all over the world, and I was unaware of this policy. The two gentlemen at the front, one named Ryan, helped me and got me in a vehicle quickly. They were kind and helpful. I would rent from this location again. The car is clean and what I need to get to my meeting. Thanks! read more

Was offered a free rental from Progressive insurance after my fender bender with their client. Progressive authorized me to get a midsized sedan and my car was a mid sized SUV! The enterprise employee went to bat for me, talked with a progressive rep and landed me a comparable sized Ford Explorer. There was minimal paper work to fill out during this process and they picked me up from the autobody shop and dropped me back off at the end of the rental. The low rating is the the cleanliness of the rental. It was kind of dirty and it had a nasty cologne smell, probably from the prior customer. The business waiting room was also gross and looked like no body cleans it. The funny thing is at the other side of the counter where the employees work, it was clean and orderly. It may be hard to find the Enterprise entrance when returning the car. After you pass the Red Roof Inn, enter the first driveway. If you miss the entrance, you have to bear left at the fork otherwise you go into I-95. The u-turn is an annoying half mile away.! When I signed the paperwork, I opted to pay the gas refill for the rental by Enterprise. The price is much cheaper than area gas prices. They try to scam you though because when I return the car, they charged me for a full tank instead of the difference between the starting mark and the gas level upon return. I argued and the invoice was adjusted. The lady said I must have heard wrong. Yeah, right! read more

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Ask for discount. You might just get 10-15%. Very cool folks here. I appreciate the service where they can come pick you up and drop you off. It's the only provider that offers this service. That's what makes or breaks me on deals with other rental companies. read more

Enterprise Rent-A-Car - Car Rental Near Me - Lawrenceville, New Jersey

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What a disaster this Rental place and Kester are! I booked a pickup for 5 PM 7.8 miles away at 1 PM today. I had my PLUS number and all was OK. at 4 PM I called to check that the rental was all set - when I was told they would not pick me up - I was out of their zone! Are you kidding me - I have been picked up by them before, at 1 PM all was well - and I had my reservation number - at 4 PM all is off. The person I spoke with - Kester - absolutely refused to honor my rental and pickup agreement of 1 PM. So stuck with no way to get there and they go home at 6 PM. Never again with Enterprise. Pickups seem to be optional depending on whoever picks up the phone. read more

I was rear ended and needed a rental car for 3 weeks while my car was fixed. My insurance company recommended Enterprise and offered up to $50 a day for a "luxury" car. Enterprise called me to schedule a "priority" appointment at the Lawrenceville location. When i made the appointment I was told there was a service to pick me and drop me home when the rental period was complete. Now for the reality. When I showed up for my priority appointment I had to wait in line with everyone else for 20 minutes. When it was my turn, I was offered a Ford Bronco as they did not currently have any luxury cars. I don't know how they define luxury, and I certainly don't need a luxury rental, but a bronco? seriously? Why make an appointment if you don't have the car?? The girl offered to contact me when a car came in, but that call never came! Despite several non-smoking stickers in the Bronco, it stank like an old ashtray. Disgusting. But i took it thinking they would call soon with a replacement. Never happened. The kicker is when my car was repaired, I called them to schedule my drop off and ride home. Only to be told they don't go as far as my home (within 5 miles by the way). What a bait and switch. I would NEVER use this place again. read more

Reserved a van this morning. Got here, and sure enough, no van available. They offered me a pickup truck instead. It is (literally) 11 degrees outside and every car is coated in ice and road salt, so no thank you, I don't want to have my stuff exposed in a pickup. They called the Pennington office to have a van driven over, for which I am currently waiting. We'll see how long it takes. But why make the reservation if you don't have a van in the first place?? I could have driven to Pennington myself, just be honest about your inventory. The employees were nice enough... But service with no product isn't worth a whole lot... Edit: only took about 15 minutes for them to get the van here, so I'm bumping them from 2 to 3 stars. read more

Super friendly and helpful folks here! We were very pleased with our experience. Had to rent a car last minute during a busy Easter weekend when our car battery malfunctioned and these guys were right on it getting us a car that fit our needs for a few days last minute. Got the best rate via the website so check there before going in. We didn't need a pick up or drop off so can't comment on that. Definitely recommend! read more

Be very careful when you are giving them your credit card because the are charging you whatever they want. Manager very unprofessional.

Amazing customer service at the center. They picked me up on time on July 4th weekend and offered drinks and chips when I was about to leave. Full marks to the team at enterprise!! Will come back again It would have been nicer if the car was cleaned up and washed but being a busy weekend I was ok with it!! read more

We waited over an hour today to pick up our car, reserved a week before, and the person in front of us waited two hours. Everyone's very nice here, but management seems to be going downhill fast. read more

YOU WILL BE OVERCHARGED. AVOID. The manager will lie about refunding you. The manager will lie about getting back to you. Expect a one-day rental to be a month-long ordeal. I made a one-day reservation for $94 on a Saturday. At the time of pick-up, I confirmed the $94 rate and signed the rental agreement clearly stating $94. I returned the car in advance of the drop-off time. Two days later, I received a receipt for $188. 1. I called the office, they said the manager was not in, and promised they would call me within 24 hours. 2. No call. 3. I called back the following day, manager says she never got the message from her staff. She explained that it was a KNOWN ISSUE that the website would quote a one-day rate, but "policy states" that they would charge me until they reopened on Monday and the sales rep should have told me that at pick-up. I explained that I was quoted $94 at the time of pick-up AND I signed a rental agreement at the time of pick-up clearly stating $94, not $188. She conceded and told me she could issue a refund, but wait 1-2 business days. 4. I wait TWO WEEKS and still no refund. 5. I call back, and am told the manager is not there but will call me back within 24 hours. 6. No call. 7. I call several times to a busy signal. At this point, I'm sick of chasing $94 - possibly the worst experience you could expect. There's a Budget and a Hertz nearby, don't put yourself through this. read more

I recently had an excellent experience at this branch of Enterprise. I rented a van in the middle of the week. The branch officially opens at 8:00 AM, but when I arrived early the fellow there worked with me. There was no bureaucratic "we're not open" push-back. The fellow was extremely helpful and courteous. Furthermore, there was no "bait and switch" on rates, or endless attempts to sell me services I did not need. Here is a business that is professional and courteous, and runs an honest business. What a relief. read more

If I could give this Enterprise 100 stars for their customer service, I would! My fiance and I were on vacation and got a rental from this location. Unfortunately, we hit a pothole & got a flat tire on the rental. The actual towing process, filing claim through triple A, etc was an absolute nightmare (none of this was the fault of enterprise). We waited 2+ hours for a tow truck and then the tow truck drive had swindled $20 out of my fiance and I (said he needed it for tolls!).That being said, Chelsea from Enterprise swooped in to save the day! She was so incredibly accommodating to us after all that we had been through. She helped my fiance and I close out the contract as quickly as possible and even refunded us for the $20 that the tow truck driver had asked us for (which was not even the fault of enterprise!!) Thank you again to Chelsea and team! We will definitely be returning to this location for future rental needs while in NJ! read more

If I could give this location no stars, I would. The customer service was terrible. You never tell a paying customer that you don't have time for them because you're awaiting a potential customer. Vickie Smith was the assistant manager on duty and completely dismissed my fiancé. Both ladies working were extremely rude and pretty much just said they could not assist me without providing any options. I'm not sure if there was a judgement cast based on my fiancé's appearance as he had just come from the gym, but he is actually a doctor and will be alerting his colleagues about the service he experienced here as well. read more

Lawrenceville Enterprise has the lowest rates in the area. We frequently rent cars from them, sometimes two at once. We have a good relationship with the staff members, who always accommodate our requests. Occasionally, I ask them to pick me up or drop me off, which has been painless so far. Enterprise allows spouses to drive the rental at no extra cost. I enrolled in Enterprise Plus several years ago, which I generally ignore, although they keep my info on file, making it easy to rent. They sent me 2 free upgrades, but Enterprise will upgrade for free if they do not have the requested size available. Anyway, we get full-size, which does not cost much more than standard size, so I never used them. read more

Great staff, great service, quick in the door and quick on the road. Cars are always clean. I rent cars almost weekly for work and I go out of my way to rent from here. Highly recommended! read more

So this wonderful company left us stranded on our 38th wedding anniversary when our car broke down 2 hours from home and gave us 12 minutes to get an uber or taxi to get to their location because they close right @ 6. So much for going the extra mile for customers....or should I say 'Former customer'. read more

My husband and I rented a cargo van from Enterprise twice in a row in an effort to get a ridiculous amount of arcade games into my one bedroom apartment. The first time, all was well for the most part. The experience was a little harder for us as we do not have any major credit cards, they make you provide utility bills and pay stubs and, while that wouldn't normally be a big deal, we weren't expecting it and picked up the van half hour before their closing time. Anyhoo, this past weekend, we picked up a van, and they had it running for me when we went out to do the "walk around." When I got home, I had just over an hour to get to Cherry Hill. I ran into our apartment, got some stuff, then went back out to find the van wouldn't start. When I called, they said "Oh yea, we had to jump it to get it started for you." While that, and the 40 minute wait to get the new van, left me pretty angry all day long, I will say that they more than made up for it. When we went back the next day to return it, the representative we spoke to was familiar with our situation and was very apologetic. He handed us our invoice, which showed that he credited the full amount of the rental back to us. When a business does something like this, they show me that they want me to come back, and I was very impressed. One thing - they have mileage deals that aren't available on their website so make sure you call to make the reservation or discuss at pick up. read more

They have reimbursed me to the point where i'm only paying what I should, and refunded the entire tank of gas (though i think that's only cuz the gentleman didn't know how to correct the price any other way). There was still so much wrong with my service, but at least i'm paying what i should. read more

This Enterprise location is open on Sundays which is key in my book. However, they don't provide rides on Sundays. So, why even open? Isn't the whole "we pick you up" thing part of their business model? I found this really irritating. However, aside from one over-zealous agent and the pick up issue, this Enterprise is fine. Oh! I almost forgot! They gave us a car with an 1/8 of a tank! So annoying! The intermediate car we rented was nice and clean. But in general, I wasn't pleased. Stick with the Trenton location. They aren't open on Sundays, but do a good job. read more

I'm very happy with my experience here. I'm usually quick to complain or bring up any issues but I felt like they did a great job here. I know these people are in the business to make money but they didn't try to upsell me on anything which was great. I literally came in, went over the details of the rentals, got the car and drove off. When I returned the car, I was literally in and out in less than 10 minutes. I feel like this review is too good to be true but it was really that good. read more

My experience with the company in general is not the reason for this review. It's the Lawrenceville location that I have a problem with, and if I could give them zero stars, I would! If you choose this location for your rental car needs, please thoroughly check the condition of the vehicle before taking it off their lot. Take pictures if you can!!! Upon my return of the vehicle, I was told they were going to file a claim for visible damages (that were already there and noted on my contract), and the manager even attempted to collect my insurance deductible before this matter was even transferred to my insurance company. Thank God their damage recovery department could see how stupid the manager and assistant manager were with handling this matter. After all that, the manager then tried keeping my deposit when damage recovery stated I was not responsible for any damages! Also, she placed me on the do not rent list clearly out of spite. The funny thing is, the contract was in my husband's name. I was not even listed as a driver! Such a stressful experience with this place. I am happy to say, I will never be returning back there again. read more

The first time I used this enterprise location was just for a drop off, but I have since rented from them again. Their staff is pleasant to deal with even though they have some over zealous salesman. The cars are clean and well maintained (they just may not have any gas when you get them). While it is nice that they are open on Sunday they do not offer rides on Sunday which is odd for a company who's slogan is we will pick you up. All and all this is a great location to rent from and I will continue to come back. read more

Just rented a car, it was easy fast and the service was great! Made the start of our trip quick and easy!

Service is always good at this Enterprise location. The cars I've rented have been clean and well-maintained, and I always appreciate that I can get a ride home after dropping off the rental car! I will definitely keep coming back. read more

I've rented cars from this Enterprise a few times, and each time has been perfect! They're service has been great, and honestly some of the fastest service that I've had with a rental company. I have a few locations (even Enterprise) that are closer to where I live, but I'll definitely be coming back to the Lawrenceville location again! read more

I have been renting cars from this location for over a decade now. They are professional and courteous.

Hadn't rented a car since the 90's. Reserved a truck thru Expedia. Screwed that up. Was taking my daughter to college. The owners straightened it out. They are the nicest, caring customer service staff I've encountered at in years. Expedia is good, but rent from Enterprise locally. I cannt say enough good things about. The Enterprise on Rt.1 in Lawrenceville/Princeton. read more

This shop has charged my credit card for charges that my insurance company was supposed to cover. I had a rental and was informed I could drop it off at the auto shop they are partnered with. I dropped it off on the date according to the insurance and the rental company agreement, however Coleman Cadillac told Enterprise I dropped it off a day late. Enterprise charged my card and then I reported it to be refunded. Then they refund only the minimum, not even the full the amount they charged. read more

My past experiences have been wonderful at this location but it appears that their quality of service has gone down in many areas. I rented a car for two (2) days. I asked about not being able to return the car by 6 p.m., which was their closing time. I was informed that I could drop the car keys in the drop box. I was NOT informed that this would become a three (3) day rental. On receiving the online receipt I realized that they had charged me for 3 days. Whereas I am okay to pay the three days rate, if that is the rule, I am very disappointed that the Enterprise Representative did not inform me about this in spite of my informing her that I would return the car after 6 p.m. The vehicle was a big disappointment. It was not cleaned properly. Had strands of long grey hair on the passenger seat. Overall a disappointing experience from a location that I normally recommend. Would suggest to either use another location or rental agency in the area. read more

This is the worst enterprise I've ever used. They don't have an answering service and gave my 80 year old mother a car with a flat. Better yet they told her it was flat and to fill it. This has to be a joke. Can not wait until 8am tomorrow when they open. What service businesses close anymore? There should be an answering machine at a minimum. read more

Enterprise makes the assertion that they are a family-owned company, and usually the people who work there are nice and reasonable. This Enterprise branch, however, is nightmarish "big corporation" in attitude and approach. And their customer service is full of lies and rudeness, like booking you a car before making sure it is actually there. Can't we all do better today--in integrity and kindness? It's needed, by and from all of us, professionally and personally. read more

This place is as good as any Enterprise--they're pretty business-like and they'll get you in and out, but some of the sales people seem to take their role to a weird, intense place, where you feel like you're in an ad for Enterprise, not just a person renting a Chevy Cruze for a couple of days. So as long as you're prepared for or aren't bugged by playing the You're-acting-crazy-happy-so-I'm-going-to-act-crazy-happy Game for a few minutes, this is a fine spot. read more

They picked me up before my reservation and sent me back afterwards. The car was in great condition and checking in and out was super easy. On a few occasions with other branches (mostly in Philly), some of the reps had been impatient and rushed through the options of protections and waivers that I needed to sign for, but at this branch the rep was pretty chill and very clear so I knew what I was adding onto my rental. Really great service overall! read more