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    Advance Auto Parts

    4.2 (5 reviews)

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    Auto battery and fluid recycling

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    Ask the Community - Advance Auto Parts

    Mercedes-Benz of Princeton

    Mercedes-Benz of Princeton

    3.9
    (176 reviews)

    I needed to have my car serviced so I made an appointment with Mercedes-Benz of Princeton and…read moreinformed them that I would either need an Uber to my job or a loaner. I arrived at my appointment time and waited a few minutes for my advisor, Nicholas. Nicholas was awesome - very welcoming, warm and personable and really good at his job. I informed him of a couple of other issues I was having other than needing the routine service and he made sure they were addressed. I also informed him of the time I needed to be picked up that afternoon and he arranged that perfectly. The "shuttle" driver was also very friendly and drove with care. She dropped me off and picked me up without a problem. I was very pleased overall with my experience and will be sure to use Mercedes-Benz of Princeton again in the future.

    I had a very disappointing experience with the service department at Mercedes-Benz of Princeton…read more My vehicle was at the dealership for approximately 2.5 days for what should have been a straightforward tire replacement through insurance. Throughout the process, I was repeatedly told by my service advisor, Tam Edmondson, that the delay was due to waiting on the insurance company and that all required information had already been submitted. However, after personally calling my insurance company, I was informed that they had not received the required documentation or photos from the dealership. Only after I requested to speak with management and expressed concerns about the situation were the requested photos finally submitted, and my claim was approved almost immediately. This caused unnecessary delays and inconvenience, and it became clear that the issue was not the insurance company but a failure in communication and handling of the claim process. I was also disappointed by the professionalism throughout the interaction. My husband was told not to call and was instructed to communicate only by text message in a dismissive manner. Communication overall felt poor and reactive rather than proactive. Additionally, I was told the vehicle would be cleaned before pickup, but the car was returned dirty. I have photos documenting the condition of the vehicle when I picked it up. Most concerning was that when I raised these concerns with management, the experience was minimized and defended rather than addressed constructively. I expect significantly better communication, transparency, and customer service from a luxury dealership.

    Advance Auto Parts - autopartssupplies - Updated July 2026

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