My sister and I made a trip to Madison from Texas, to visit our ailing grandpa, who is suffering from terminal cancer. After looking at rental rates online, I called Enterprise's 800 number and was helped by a nice woman, who helped me secure two separate reservations with same day pickup/drop off on each - I only needed a car to get me to Madison from the airport and one to take us back, borrowing our grandparents' while in town as needed. Since I was using a debit card (I don't do debt AKA credit cards) and was an out-of-state driver, she advised me that I might want to call the Madison location ahead of time and see what additional paperwork they'd need. She cited that they may require a copy of a utility bill with my name on it, and a larger deposit. No big deal. I've traveled for over 10 years as a debit card user and have previously put up $500+ for deposits. So before I left for Texas, I called this Madison location as instructed. And I called. And called. And called. No one picked up. I decided that I'd just bring a few bills with me in case they asked for them and packed my bags. My sister and I picked up our rental at the airport and kept it for 4hrs, before dropping it off at this location, where we were greeted by Nicklaus. After completing the drop-off, I mentioned that I had another reservation in a few days and stated that I would be paying with a debit card, and was an out-of-state driver with round-trip tickets. I also told him I'd tried calling multiple times but no one ever picked up, to which he replied that they get pretty busy and it's kinda a one-man show type setup; understandable, but not my problem. Nicklaus explained that I wouldn't be able to rent the car I'd reserved, grabbing a sliver of paper from a stack on the counter, reading off the written rental requirements like a credit card, deposit needed for debit cards, valid driver's license etc. I told him that I brought bills in my name as proof of address, had round-trip tickets and mentioned that if I needed to pay a larger deposit, it wouldn't be a problem. He couldn't take my money. I asked him, if I could just cancel my reservation and then have my sister make one instead, since she had a credit card. He said that since my reservation was made over the phone, he couldn't do it; I'd have to call them to cancel or just leave it alone and it'd be fine. Ok... He suggested that I should extend my first rental (from the airport) and keep it all week, until I flew back. I told him that I wasn't interested in paying $100/day, and explained that that's why we'd only planned our rentals on arrival/departure dates. Then, he started talking about how he could make a reservation in my sister's name and add me as a driver for an extra $5. What? Why? I explained about three times before it sunk in for him, that I didn't care who drove or who paid, but that we JUST needed a vehicle to get us back to the airport. He finally understood and took down my sister's info, before telling us that we were good to go, but at this point my sister and I didn't trust that he could handle this simple task. I verified the cost she'd be charged against what I'd previously been promised and asked if we'd be receiving an email confirmation. He said, oh yeah I can do that, reading off her email address for validation. We thanked him and left, noting later that evening that we'd yet to receive an email confirmation. At this point we were wondering if a reservation had even been done or if there'd be a car available when we returned. I called back the next morning, after I had her double check her spam folder for it, and Nicklaus answered. After letting him know we never received an email, he said he'd "resend it". I put that in quotes, because after we received our "confirmation" email, it was made clear that an initial email never occurred, nor did a reservation. She finally received a hand typed email, containing a single sentence - nothing like I'd received upon my initial reservation and he'd made up a fake reservation number. We're convinced that Nicklaus is not only lazy and inept, but is fully committed to running this place into the ground. We picked up a car on the day of our departure. They charged her the correct amount, but it reeked of cigarettes and had a mystery stain splattered along the ceiling. Note: my sister has since complained to corporate and received a full refund for her rental. I washed my bags and took a shower as soon as I arrived back home, to get rid of the lingering odor. I thought you charged a cleaning fee to folks who smoke in these vehicles. At a minimum, cracking the windows and Febreezing the crap out of the interior goes a long way. Gross. read more

Enterprise Rent-A-Car - Mystery splatter accompanying the cigarette butt smell. - Car Rental Near Me - Madison, Indiana

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Called the morning of my arrival into Madison, IN by airplane and requested an economy car for a few days (which turned into a couple weeks). I arrived late into Madison, but was very impressed to see that the car rental agent was waiting for me at the airport even though it had already passed closing time by a few minutes. This type of dedication to customer service is rare these days and deserves 5 stars!! Keep up the good work! read more

I don't write reviews often, but I felt these folks deserved one. I created an accidental issue when I made several bonehead mistakes making my initial reservation. The folks here bent over backwards to help me, I mean really went way out of their way to get me into a car in only a few minutes. Great customer service, 10 out of 10! read more

We have rented from them over the years and it has always been smooth and hassle free. Cars are clean and check-in and out is quick. We will be renting from them again this summer without hesitation. read more

I reserved a minivan for Saturday Feb. 27th early Friday the 26th afternoon. On their website it states to call and make sure on availability for trucks but not for minivans, just said that it would be a dodge caravan or something similar. I also had to pay a young renters fee ($10) but was fine with this. We were leaving early Saturday morning for a day trip for my husbands birthday with 4 other friends (the reason for needing a bigger vehicle with a 3rd row). My husband and I arrived at enterprise at about 9:00 AM only to find that they had given away the minivan we had reserved earlier. They stated they had a jeep for us but this did not have a 3rd row and therefore would not work for our purpose. They then stated they had a suburban we could rent; only to find out that because I am 24 and not 25 they would not rent it to us. They also stated we had to have a major credit card on file for any vehicle rental; when I reserved the minivan I saw nothing of this. They stated they had given the minivan away late Friday afternoon (after I reserved it). After going through the hassle with Enterprise we went to Craig Toyota in Madison and they rented us a brand new 2015 Toyota Sienna for only $85 with no young renter fee; this was about $70 cheaper than enterprise would have been. I will never attempt or rent a vehicle from Enterprise again and I have advised all my family and friends to never rent from them. The enterprise in Madison Indiana is a a joke! read more