This place is HORRIBLE!!! Go somewhere else!!!! We had reserved an SUV (a week prior) to use while my vehicle was in the shop. Upon arriving to pick up the vehicle we were informed by the EXTREMELY RUDE & UNPROFESSIONAL INDIVIDUAL working that "Aw, I don't have that available yet. We can call ya later IF we get it in." Needless to say we never received that call. Just so it's clear they weren't busy so it wasn't like she was stressed due to so much going on. She was on a phone call obviously flirting with someone when we walked in. This young lady needs to be taught some serious customer service skills & professionalism!! If she doesn't like her job or can't handle the responsibility then find something else. read more

I don't know whether this location had a recent change in staff or somebody just had a bad day, but my experience went very good. The staff was friendly and assisted me immediately. I had a reservation and my vehicle was ready. I will admit their inventory is limited, but my minivan was clean and in good condition. I was a little shocked that the gas was at quarter tank. It's a lot easier to return with a full tank rather than something close to what it was. read more

Do Not use this location. Staff was rude, even had a reservation and when I showed up they had nothing. The dude little stopped mid conversation with me to go help another customer. Then he said I could wait for the next vehicle that was returned which was not scheduled till later in the afternoon. After that two other customers came in with reservations and the staff told them they were out of luck. This place has no inventory and the staff need some major training! read more

I rented a car with reservations to pick up 2pm. I get there, no car. They would not provide another car with explanation that they didn't have any cars. Said all their cars were at Good Year and they had no idea when they would arrive but did tell me those closed at 5. I told them I needed the car now because I am due to leave out of town now. They said they were sorry. I would not recommend Enterprise in Millington or anywhere else!!!! I would hate for this to happen to anyone else. I had to leave without a car. Had to make other arrangements for a car. I am furious. read more

I rented a car over 3 weeks before my pickup date, went to pickup a car and they didnt have the car class i rented, ok thats fine I will take wahtever. They gave me what they had and then they upcharged me. I did what I was supposed to do, rented early and you didnt do your job. Why is that the customers fault? read more

Outstanding professional work. We are absolutely thrilled to have had the opportunity to rent from them. We have highly recommended then to our friends. And can't wait to come back. Cayden and Lafayette keep up the good work. We appreciate yall. Service was very fast. We were treated like family. read more

DO NOT RENT FROM THIS LOCATION! Based on my two year experience of renting cars from this Millington location, I can state this is a largely a "bait and switch" operation. When you make a reservation, you will get a reply that your reservation is confirmed for your make, model, and hour to pick up. But then, an hour or two before the time to pick up the vehicle, a person from the store will call and tell you they don't have the vehicle you reserved and they will try to put you in a vehicle you don't want, or even worse - as happened to me more than once - they will call and say they don't have a vehicle at all you can rent. What then is the use of making a reservation? When you confront the store employees about these unacceptable practices, they will flat out lie to you. And, when you call the area manager (Terrill Steele) to bring these matters to her attention, she will simply say, "I know how you feel." These employees never apologize, say it won't happen again, promise to do better, or offer any adjustment. What business operates like this? DO NOT RENT FROM THIS LOCATION! read more

We have been trying to get in contact with this office for the last week for our upcoming reservation, they never answer their phone during their business hours. Each time we've called, we've stayed on hold for hours and no answer, just a generic business recording to remain on hold and then it will say your call can't be taken and it will hang up on you. Very unprofessional. read more

I needed a van to tote my daughter and her friends around for her birthday plans. James, the enterprise rep, was polite and well informed. Pick up and drop off went smoothly and the van was the perfect choice. It was clean and he was happy to show me how all the bells and whistles worked. I was extremely happy with the price and then on top of that a military discount was applied! For 2 full days and until 11:00am on the 3rd day the total cost was $131. Very affordable. I had to push back the pick up time by a couple of hours and was happily accommodated. The entire experience was pleasant and I will definitely come back next time I need a rental. read more

Wouldnt answer phone during their "business hours", showed up and nobody was inside and the door was locked and waited outside for 20 minutes, nobody ever showed up. Disappointing. read more

Good luck getting any help from this place . The attendant is clueless to be kind. They never have any vehicles on the lot. This is a joke . That's a pretty important detail . Must have cars to rent out . I would put a car wash sign outside if I had any faith that the attendant could figure out how to wash a car . Sell some lemon aid hot dogs or something! This place is a Mongolia Cluster.!.!.!.! Ok seek you vehicles elsewhere! read more

I rented a vehicle for business purposes. I was issued the car with less than 1/8 of a tank of gas, the front windshield was filthy dirty, and the dash had a good coat of dust. It also multiple state tags, front tag was from TX, and the rear tag was from TN. read more

HORRIBLE. And corporate is shady too...on orders for a month, rented a car to go see relatives...needed to return on a Sunday- they don't have a drop box, can't return Sunday so they say return after 8 on Monday...have to be at work by 7..they say just drop it Monday...charged an extra day..that is BS...so they submit a "complaint" and they call back and say they will give us a few hours free on a future rental... we don't want a future rental, your co sucks...so they "can't refund" because they closed the ticket...but you have my credit card... you can refund...nope .wont refund......back and forth....ok we will refund half... so you can refund half but not all?? DONT USE THIS PLACE......shady AF. read more

So, although the new manager is very nice.. they did not have the vehicle I reserved a week ago, or any vehicle I could rent for that matter. I was also informed there would be no vehicle (maybe just maybe) before the time I needed it. I was told to go into the city. That's well and good if I had someone to drive me there, which I don't. I saw 3 vehicles on the lot . A mini van an f150 and a small SUV . I'm not sure what's going on with this place but I'm not impressed. I wouldn't have reserved a car for these dates if I didn't need it for these dates. Now I have to reschedule all of my plans, or drive my old car across the country. Thank you enterprise. read more

Do not rent here. The employees and management run a scam where they attempt to force you to buy their 16.99 a day insurance. The way this works is they have a sign posted and will tell you that you have to show proof of insurance prior to renting a car. They are counting on you to have your insurance card in your car and unavailable. At that point they insist you must buy their insurance. That is not how it works. You are legally not required to buy their insurance...ever. Ask to look at the contract and it will state as much. In my case I faxed them proof of insurance a half hour after the car rental and they assured me that they would remove the charges from my bill. The next day I called again, they had not. The manager proceeded to tell me I "misunderstood" his employee earlier. Long story short they eventually removed the charges, except for they still tried to charge me $16.99 for the first day only. At that point I had to personally assure the manager that I would be happy to call their corporate offices on the spot and let them in on their little scheme. He removed the charge. Do not deal with these people. read more

Had the BEST experience with enterprise! I've had a lot of rental car experiences in the past and it's never been pleasant. The manager Ryan was amazing! I highly recommend this enterprise location to anyone! Thanks again Ryan for all your help! read more