I want to thank Homer Selton for the excellent work he did on my car. His attention to detail,…read moreskill, and professionalism truly stood out. The repairs were done quickly and thoroughly, and my car runs better than ever. It's clear he takes pride in his work and cares about doing the job right. I really appreciate the time and effort he put into making sure everything was perfect. Roy Bucy

Avoid Homer Skelton at all cost. These guys were to do a simple sw update. They broke the entire…read moresystem. Which they would have caught had they done any QA or testing afterwards. But nope! Just inserted the USB, removed it and took my money. These guys are not trust worthy; serivce dept is haphazardly run; and, they just don't care. Do yourself a favor and give your business to a company that double checks their work. Today it was a display, tomorrow could be the breaks.

We took my mother's car here for a check up and a repair. We had been to another repair shop who…read more'fixed' the problem but there was still a little hiccup with the start of the car, so we decided to take it to a certified Dodge repair shop. Probably should have done that from the beginning, but our local repair shop is pretty great, so we didn't think twice about going to them. We started with a phone call here. The woman who took our call was very helpful and informative about what they would be able to offer, what the costs were for a diagnostic, and how they manage their repairs and charges (I like to know what to expect with car repairs before I ever give them the green light). She did not ever come across as frustrated or annoyed with our uninformed questions. She stated she would be able to get us in for the diagnostic that day. It was great! Unfortunately, the only hitch we ran into was on-site. Again, really friendly staff. I was glad that we were in a location that seemed to know what they were doing and were happy to help. HOWEVER, they will let you stand at their counter for 10 minutes while they chat with each other before finally asking you if you need help....no...I am just standing here practicing my sculpture pose. I mean, come on. Someone walks to your counter, conversations stop until the person has been assisted. Common sense in the customer service industry. If you can't help at the counter, don't chat at the counter. Ultimately, they kept my mom's car for a week and never called to give an update. We waited 4 days before calling ourselves to inquire. They were unable to find anything wrong, which was a relief, but why not call to let us know that they were still looking for the problem? Unfortunately, customer service when YOU call is really the only positive. Do not expect them to follow up with you. And most certainly don't expect them to be helpful when you're standing right in front of them.

I am extremely disappointed with my experience at Homer Skelton and would not recommend this…read moredealership based on how my repair has been handled. I brought my RAM to Homer Skelton because it was overheating. At the time I dropped it off, there were no check engine lights or diagnostic codes. I was told the turbo coolant system had failed and needed replacement. The repair cost approximately $3,200, and I was informed that the coolant system had been flushed as part of the repair. When I picked up the truck, the check engine light came on almost immediately after starting it. I notified the dealership before even leaving the lot. I was initially told it was likely a battery issue, and the code was simply cleared and I was told to return if it came back on. Within approximately ten minutes of leaving the lot, the check engine light returned. I stopped at both AutoZone and O'Reilly Auto Parts, where their scanners indicated an exhaust-related pressure sensor code that appeared to have recently been cleared. I returned the truck to Homer Skelton, where they then acknowledged the pressure sensor code and later began identifying additional issues, including the thermostat. Ironically, another dealership had previously inspected the thermostat and advised it was functioning properly. Over the following weeks, my vehicle remained in Homer Skelton's possession while additional problems continued to appear. I was later told the thermostat had been replaced "as a courtesy," then informed the issue was actually the exhaust filter, with an estimated repair cost of approximately $4,000. During this process, I also experienced new throttle-related warnings and an exhaust filter warning that increased from 80% clogged to 100% clogged shortly after leaving the dealership. None of these warning lights or issues existed before Homer Skelton performed the original repair. Throughout this process I repeatedly requested detailed repair documentation and invoices explaining exactly what work had been performed. Instead, I received paperwork containing crossed-out items, incomplete descriptions, and diagnostic charges that appeared repetitive. Despite requesting multiple times, I have never received a clear explanation of why these new issues appeared immediately after the original repair. What concerns me most is that: My truck had no check engine lights before arriving at the dealership. The first check engine light appeared immediately after their repair. The dealership repeatedly cleared codes instead of resolving the underlying issue. Additional problems continued appearing while the vehicle remained in their possession. I was repeatedly asked to authorize thousands of dollars in additional repairs for issues that arose after the original repair. Management has not responded to my repeated requests to discuss this matter directly. The vehicle has now been out of my possession for approximately eight weeks, and I still do not have a properly repaired truck. During one phone conversation, I could also hear employees using profane language while discussing another customer, which was very unprofessional and further diminished my confidence in the dealership. I simply wanted my all the issues they have created such as the exhaust pressure sensor replaced, the exhaust pressure filter replaced and the throttle repaired correctly. Instead, I have spent weeks without my vehicle, incurred significant repair costs, and continue to face additional repair recommendations for problems that did not exist when the truck was brought in to Homer Skelton. I hope Homer Skelton's management will step in, thoroughly review this repair history, communicate directly with me, and work toward a fair resolution. At this point, I am seeking accountability, proper repairs, and reimbursement for work that did not resolve the original problem.

Very laid back here. Get you the things you need and attend to you in a timely manner. Purchased a…read morevery nice truck from here and have a decent selection of them as well. Definitely recommend here. Especially if you are looking for a truck

I bought a car from here and was very happy with my experience; however, weeks later was billed…read moremuch more than I anticipated for the car because of extra charges that were not communicated about. I was charged 3,500 for a warranty when I was told it was 350 dollars. Something went wrong with my truck the first week I had it was going to be more expensive to use the warranty, so I ended up fixing the issue myself. Very disappointed. I budgeted a certain amount for this truck and now I feel sick about the extra money I am paying.

My car's transmission was slipping badly so I took it to this shop. Big mistake! They recommended a…read morerebuilt replacement costing me $2,200. Three months later it was slipping again. I ended up selling it trying to cut my losses. The new owner discovered it was a simple sensor issue that was relatively cheap to fix. Now it runs fine. So I was overcharged for unnecessary work. Also they did work for my father damaging his transmission causing it to leak. Incompetency at it's finest. I do not recommend this place at all.

I'm on the fence about this place. Such nice people...they have a really great staff that seem to…read moretruly want to help. HOWEVER, in the past two months, my family has had the same vehicle return there no less than 6 times, addressing issues all relating to and stemming from the repair we brought it there for the first time. I mean, come on...surely they know how to make it a one stop shop. I should not have to take a vehicle to a shop for the same problem more than once unless I did something to it myself. The zinger in all of this? Transmission Doctors makes excuses on the phone...they don't own up to their mistakes, even if, after 2 solid weeks for one repair that take 3 days, the issue lays with them. I truly like the people that work there...but the work done there is sub par. I'd be willing to pay more to go to a dealer's shop instead. Sorry.

i had the protector under front bumper pulled off by a curb I drove too close to. Went to Toyota…read moreand they had it up and I was on my way within an hour. Cost 53$. Good deal. I have always bought my vehicles from them since coming to Memphis. It does take awhile for an oil change with an appt. I think they do oil changes by first come first served. Don't know why they give appts. Will always go there for my car care. Thank you Toyota.

Can't go in a for a single routine oil change without them trying to up sell some additional…read more"required maintenence" or "issue." 2021 Camry with 65k miles and they've wanted to bleed the brakes, resurface brakes, clean mass air flow sensor, alignment, battery is now "red" where it was "green" previously, and new wipers when they are working just fine. Have not had a single issue with this car by just simply doing the actual scheduled maintenence. Watch your back at this dealer! Always look up what the actual maintenence is before you get con'd into unnecessary work being done because some tech/advisor is looking to pad their pockets. I will not take my vehicle back here again. They are crooked.

Wolfchase Nissan & Wolfchase Honda are truly the best and I could not be more grateful for the 3…read moreamazing people that helped me get a card today. Shout out to Michelle, Anthony, and Claude! They are so kind and so helpful and I truly wouldn't recommend anywhere else to get a car. Thank you guys so much!!!!

We can't say enough good about our car buying experience at Wolfchase Nissan. Everyone we came in…read morecontact with was friendly, polite & professional whether they were a part of our sales team or not. Needless to say we appreciate our team which consisted of Jeri Winston, Darrell Smith, Booker T. Johnson & Claude Bradley for all of their help during the whole process. We called ahead to see if our Murano was still available & sent them our info on the way. They had everything in order & made it one of the most pleasurable buying experiences we've ever had. We enjoyed meeting these folks & would highly recommend you check with Darrell Smith in Sales when you get ready to buy your next vehicle. Thank you all, Wayne & Rita

I needed a new battery for my car. This location is close to our house. Also it's where we bought…read morethis car. After I got home and looked closely at the paperwork I noticed this. In the midst of my name it says " do not service ". I believe this is because the last time we had it serviced I gave less than 5 stars. That service advisor told me something would not change and it did. How can we give a 5 star rating if you don't keep your word. This time the parts guy provided 5 star service. My 4 star rating is based on years of being a customer here.

The finance department will change the term lengths and hope that you don't catch it…read more Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to.What a terrible way for a business to operate!!!!

We it's been almost 4 yrs now I have 5 payments left and well any guesses as to where my car is…read more... That's right the shop STILL and AGAIN. The shop has had it more than I have. But I will give them credit at least they're trying to fix it or they're just tired of seeing me in the service department

Serious brake problems from salt pre-dating purchase at least 2 years. Not discovered until the…read morefirst routine brake job. Cost an extra $2000 to get it in a safe condition to drive. Stonewalled in Memphis (the one on Hwy 64) and then numerous calls to Richmond home number, including from the mechanic who fixed the brakes, produced no cooperation to pay the extra amount. It was well out of their 90 day warranty window due to my daughter's health problems which required hospitalization. In no way did they inspect the brakes because they would have found the salt damage.I would go to AutoNation instead.