Rented a car from them when I totaled my SUV. I picked up a rental car that same afternoon. That process was easy and efficient. Walked around the car with an employee before checking it out. Noticed a small dent and scratch on the right front panel, but the employee gave me the impression it was small enough that it didn't need to be document. Shame on me. You know where this is going. I drove the car after I picked it up to run a few errands, then home and it was parked in front of my garage. The next day, I bought a new car, so didn't drive the rental again until I took it back a few days later (I couldn't get it returned before 6 until then because of my work schedule). No one inspected the car with me when I returned it. Imagine my surprise when I got a phone call the next day saying there was damage on the vehicle. I told them I did not do it. I heard nothing else until a claim was filed with my insurance company about a month later. Long story longer, because I had initialed the rental agreement. my insurance agent told me there was nothing I could do. Yes, I feel stupid for not insisting the damage was not documented and for not taking my own pictures and videos, which I will definitely do in the future. Really shady and unethical practices. Take your money elsewhere. read more

booked for 11am got here and was told "actually sorry we don't have cars until 2pm" so now I have no car, no way to work, and wasted money on Ubers traveling around as I am here for a work and this has RUINED my entire trip 0/10 DO NOT BOOK HERE read more

Caden was amazing help with setting us up!! Definitely recommend using this location!

Rented a van, not available upon arrival. At first they were very accommodating and gave me a "more expensive" vehicle with no addl cost. Also said "we will take care of your tank of gas upon return so please do not worry about putting gas". I was charged $121 for not putting gas! I've called for 2 months numerous times, told they will refund it was their error it's been almost 3 months with no refund. Don't make promises you can't keep! Terrible customer service. read more

Waited for over an hour due to low inventory. 2 others also waited excessively. They provided an upgrade however it smells like weed so strongly that we are driving with windows down during a heat advisory, have used half a bottle of Febreze, and is making us smell when not in the vehicle. Due to this, I will never rent from Enterprise for my business travel. They need to have consequences when people drop off vehicles that smell like smoke. read more

Absolutely terrible!!! I will never rent from them again! They told me on the phone plenty of cars to choose from. No, just a huge pick up truck with no running board on it and I couldnt hardly get into. But the worse part is that it was filthy!!! They said they cleaned it, no way. And with Covid going around not Good! read more

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If I could give zero stars, I definitely would!!!!! They made promises that my car would be ready to go at 4:30 pm. I got here and they took 15 minutes jacking around to get me checked in. Then they tell me they don't even have the car ready and I'm going to need to wait another 15 minutes. I asked fir a manager snd the "kid" told me he was the assistant manager and I told him I wanted to speak with the manager. He went inside and got some young girl who I question if she was a manager. Do t waste your time here. They knew for a week that I needed a car and what date and time. The employees appear to be clueless! read more

I came back home to the Quad Cities from Colorado recently and I always rent from this location but this time I decided to extend my stay longer and needed help with the rental car. Tara and Lance helped me with this and they are so easy to work with and really great people. I recommend this location to all my friends and family. Thank you! read more

We had a great experience at this Enterprise! Everyone was friendly and they got us in our car quickly, which with 2 kids under 2 is a blessing! Our car was being worked on at a local dealership, and after receiving awful service there, it was a breath of fresh air to be treated so kindly! Thank you! We will definitely be back should we need a rental car again! read more

I rented an SUV from Enterprise while my car was being worked on it was the easiest to do and they were so helpful I would highly recommend and will definitely use them again if ever needed read more

The counter service was good but the vehicle wasn't thoroughly checked before renting. There was an occasional miss in something under the hood. read more

We reserved a car for a 9:30 AM pick up, arrived fifteen minutes early and found this branch in a complete mess. There were already a bunch of people lining up and waiting for cars. We soon found out what the issue was-- apparently they didn't HAVE any cars at their branch and were sending employees one by one to another branch to pick up cars for people... The check-in process was easy enough, but then we ended up sitting there until after 10AM, waiting for someone to bring us a car. When it finally arrived, it was a higher class of car than we had reserved, which I wouldn't have complained about-- but then was told there "wasn't lot of gas" in the car. The salesman apologized and said they would give us an additional discount for having to wait for the car. By the time we finally drove away, the car was completely on empty, and we barely made it to a gas station to fill up. And then we never received the promised discount. I should have asked which branch they were going to to pick up all the cars-- because I'll definitely be going to that one in the future. If not to a different company. Shame. read more

Our car was having issues and we had a wedding out of town to go to. Megan was fast, friendly and easy to work with. We never have any problems with enterprise, that is why we can always count on them! Thank You. read more

Everything was good with the exception of all the seats in the car were dirty, This is not the first time this has happened with a rental car. I failed to mention this when I returned the car as I was in a time crunch and they were short handed. Otherwise everything was great! read more

I went to the website booked a car which stated they had cars there and recieved a confirmation number through email. Printed out pay stub and grabbed my car insurance needed 2 out of 3 things to use debit card. When got to the location not only was there no car and the person behind the counter could not bring the reservation up. The person did not try and to look at other locations or apologize for the issue. So I called enterprise got everything switched to the airport location, all good right? When i got there i was advised that they have different policies, since it is an airport location and could only take credit not debit and a price increase. Called corporate and was blind transfered to another representative. Who then advised me of their policy and advised me that a utility bill is needed regardless of what the email stated. Worst customer service i have experienced so far. read more