Frustration and disappointment is an understatement! Regarding a recent experience I had with my reservation. I had made a confirmed a reservation in advance, expecting that a vehicle would be available upon my arrival ( Jokes on me ) However, when I arrived at 0800 am I was informed that no cars were available. I was told that there might be a vehicle available later in the afternoon. A reservation should guarantee availability, or at the very least, customers should be notified ahead of time if there is an issue again this is the 3rd time with a couple months that I have have this same issue at 3 different enterprises locations. This is not an employee issue, but a company problem. read more

We are so grateful for this car rental location today! As well as the one on the N I-10 service road. This location is where we were to pick up our rental car. We got a taxi ride from our hotel and the taxi driver took us to the wrong Enterprise (the one on N I-10 service road) despite us telling him it was the wrong one. Anyways, that's another story. The enterprise on N I-10 service road got us someone from this location to give us a ride! Once we got there, we were helped and in our car fairly quickly! Thank you! read more

I decided to rent a car for a weekend excursion and I received excellent service here. The staff was gregarious, warm and professional. I would return to this location in a heartbeat to rent a car. I received a clean and smoothly running car almostly immediately after I checked in. This location was very easy to access and the location is a short drive drive from Read. I was has overjoyed by the extensive selection of cars. The store is large and the staff makes its welcoming. I would recommend this location to anyone. read more

Reserved a van a week in advance; on the day of pickup, they were being SOOOOO DIFFICULT. I guess they didn't want my money. Thank God I found another place (nifty car rental!! They the BEST!!!) that had what I needed last minute cuz of this place inconvenience!! So NO THANK YOU ENTERPRISE. read more

If I could leave zero stars, I would! Booked a rental over a week ago. Arrived to the location and it was closed due to Covid and had been for some time. We were told that no cars are available anywhere else. One, why in the hell was I allowed to create a reservation for pickup at a site that was close down? Two, why in the hell was I not informed at any point that the site was closed - even after my reservation was placed? Three, leaving your customers high and dry, making it THEIR issue is NOT good customer service. ABSOLUTELY RIDICULOUS! NO OFFER TO HELP, NO OFFER TO MAKE ARRANGEMENTS WITH ANOTHER RENTAL SERVICE! read more

As a result of an accident that was not my fault, I had to rent a car while my vehicle was being repaired. The folks at Enterprise in New Orleans East were so wonderful from beginning to end, it made a crappy situation much easier. They picked me up from the Collision place, got me into a vehicle very quickly, and even synced my phone up for hands free driving. The return went just as smoothly. Everyone, from the gentleman taking my reservation over the phone, to pick up drivers -- both coming and going -- to the manager at the rental office, were friendly, knowledgeable and just genuinely nice! Thank you to everyone at Enterprise located in New Orleans East for the excellent customer service! You were all awesome! read more

Normally I would give this location and Branch awesome reviews. But as of lately this branch has been making seemingly simple mistakes. Mistakes that I believe could be avoided if time was taken while handling consumers business. As of recently my bank account is in the negative $1,000 (Plus) dollars because of charges that did not come out of my account weekly as I rented. I would rent cars weeks at a time with my debit card and I am aware that when renting with a debit card the money should come out of my account immediately (even when "held")... well these particular weeks I was charged seven weeks at one time!! This has put me in the negative account. I have been trying to contact the area manager for 5 days now to get the situation rectified. I have spent 3 hours on the phone with customer service for Enterprise and with customer service for my bank. I was even rudely told by an accountant for Enterprise that I, "was going to pay for it anyway." While that may be true I would never have paid a thousand + dollars for a rental all at once! Which is why I rent weekly!!!! After I contacted numerous Enterprise Representatives I was still directed towards the area manager whom I was told at first was holding meetings and then the next day I was told he went on vacation for the next 6 days! This is not only financially put me in a bind this has also emotionally put me through turmoil. I am not sure how I am going to get $1,000 to either pay Enterprise or my bank. All I know is this is supposed to be a family-owned business and I would expect such a business to respond to such a matter in a timely fashion. I have NSF fees now, and I also have bills that are not able to come out of my account as expected. Before this incident I had no issues with this company or this branch. I have been a member with Enterprise since 2008 I am a "Platinum Member" and I have spent LOTS of money getting there in a matter of months. I have given this company great reviews and I have even given this Branch great reviews. Yet as of lately things have started to become more and more unprofessional. I have heard horror stories about dealing with this company but it has never happened to me up until now. I hope someone from Enterprise get on this situation quickly because it is affecting my livelihood. read more

Enterprise Rent-A-Car - I DO NOT DO NEGATIVE ANYTHING! ESPECIALLY WITH MY MONEY! I enjoy my LIFE.. Because I budget MY MONEY. - Car Rental Near Me - New Orleans, Louisiana

I was originally supposed to rent a car from Hertz Rentals. Upon arrival I was told they didn't have any cars. I know, WTH??? So I went to Enterprise and they were very polite and they were able to accommodate me. I really appreciate their service. read more