The manager here is so great, she was very helpful and quick. Even there was a lot of people and it…read morewas busy she was running around doing such a wonderful job!

Their prices are outrageous! I rented a seat in an Airbus 319 return from Toronto to Tampa for $280…read moreCDN yet it cost me $895 CDN to rent a small Nissan sedan for 8 days at the Tampa airport. This doesn't make sense! Next time I'll take an Uber for $75 USD each way to Zephyrhills ! What a ripoff!!

Alamo customer service instructed us to visit this location after confirming there was inventory…read moreavailable to swap out a vehicle that had been provided to us with bald tires. We were placed on hold while they verified and assured us we would be accommodated with at least an upgrade if the same class was not available. When we arrived, the manager told us there were zero vehicles available and directed us to return to the airport location instead. This did not match what we observed on-site. While we were standing there, multiple customers were actively checking in and being given their choice of vehicles directly from the lot, including specific models they requested, despite being told no vehicles were available. The clear inconsistency between what customer service confirmed, what the location stated, and what was visibly being done for other customers was extremely frustrating and misleading. We would not recommend renting with Alamo (or Thrifty) when visiting Orlando.

Stop renting old junk dirty cars with missing wheel covers, pre damage. Its not that hard...my…read moreworse rental in my 35+ yrs in renting cars. It was the joke everywhere we went. Told no other available cars. They asked me if I wanted to take out the additional insurance? Really?

I went to the Dolphin hotel to rent a car at their Disney car care center desk. There was no one…read morethere. The kind man at Guest Services helped me the best he could though that was not his job. I reserved a car online that day for pickup the next day. I get there then and again there is no one there. Again, the kind Guest Services man helps me because the car woman has left early on a Friday afternoon. Concierge has to help me at the Dolphin (thank you, Jerrilyn, for calling someone else.) Screw you, Disney car care center. I left the park early to get somewhere late (at the expense of staying at Disney later) and you made me even later even though I had a reservation.

We rented a car for the day while in Orlando from the Disney Care Center . They offer shuttle…read moreservice from the hotel , which was a nice service. We booked it a week in advance, and the morning of the driver ended up arriving late because he was sent to the wrong hotel. He was very nice and we had a nice conversation during the ride. When we arrived at the car center, there were at least 7 people in line and one agent. The process was longer than expected and everyone was getting frustrated, including the agent. Once all paperwork was signed, the check out process was straight forward. When we returned the car, a different agent asked us how everything went and we shared the pick up and check in issues and he provided a billing adjustment. We appreciated what he did , it was unexpected . This is a convenient location to rent a car if staying in a Disney hotel.

We are longtime Enterprise customers - platinum level - who have our references in the system…read more However, after having made the reservation in advance, got a call from Manager Trevor, who informed us in a snooty tone that we would require two forms of ID. This was after we arrived in FL, with no previous warning. So we get driven to the 7600 West Irlo Bronson Memorial Highway location, were met by Manager Matt and his second-in-command Alex, and after showing our Airlines itinerary, were told it wasn't enough, needed to furnish a receipt for a utility bill showing home address and other info. Who carries that stuff around when you're on vacation? Finally after digging through correspondence on my phone, came up with a gas bill. After Matt looked at it, he said, "... there is a balance due of $102.26 on here, so this is not valid to us." He then referred us to the dogeared copy of their restrictions, which reiterated the two forms of ID required by the branch. At our home branch, where we have rented vehicles for years, all this info is prominently displayed in the Enterprise Rent-A-Car system. We made that clear to the Manager but he was having none of it. His response was a surreal version of, "Vere are your papers!" We were so demoralized by the treatment we got from this Enterprise branch that we left there in a daze. Instead of taking us back to our place 5 minutes away via the same courtesy car that had picked us up, they called a cab, who charged us $15. We will be reporting this behavior to the higher-ups at Enterprise and recommending to our home base office that they warn folks traveling to Florida about it.

the worst enterprise I have ever dealt with!!! I was supposed to have a car for pick up and when I…read morecalled they didn't have anything in the system!!! the so called manager I talked to was rude, and wouldn't work with me!!! then told me I would no be getting a car from them!!

I absolutely love this location. Every time I've rented here, the experience has been consistently…read morepositive. There's a blonde-haired staff member who assists me during each visit--though I can't recall her name, she always remembers me and goes out of her way to be helpful and accommodating. I'll definitely continue renting from this location.

Nope! When I say avoid this place, I don't mean it mildly. I mean turn and run, like 15 feet to…read morethe next rental spot as Hertz was awful. My first two cars I went into smelled like cigarettes. It was like I was sitting on a park bench surrounded by three chain smokers blowing smoke directly into my lungs. The third car they put me in was completely stained, had a blown speaker and a small chip in the windshield that I figured was at least filled. It was the last car in the range I ordered and paid for so I took it figuring that while not clean would be functional and safe. I was assured it would be. Well... apparently they never filled the chip and halfway through my trip the windshield completely cracked costing me time on my vacation. Terrible spot. Run and if you can't then at least casually walk to another rental spot.

Would give zero stars if I could. How they even stay in business blows my mind. They sent us to a…read moreparking spot that doesn't even exist and we wasted precious time after landing at the airport after a grueling three hour delay. The car they gave us was dirty inside with crunched up chips in the back seat. Clearly it had not been cleaned between uses or an employee is using the car to snack sloppily. We will take our business elsewhere, you should too.

I reserved a car on March 8th, 2025.... Paid in full with my debit card. Then I got there... they…read moreneeded to debit card so I gave It to them. And then they said they don't take that debit card... WELL YOU TOOK IT WHEN I PAID $300 WITH IT. Lady said I can get reimbursed just call the #. Called the number and they made me pay a $150 cancellation fee. So they just completely scammed me out of $150. FUCKING BRUTAL.

If I could give this no stars I would. There was one guy here at a resort alone. He was also new…read more Very nice but you need help when you're new. Went to pick up my car for company travel and they tried to charge me an exorbitant amount after saying it would be much less. We spent an hour and a half there with no answer. Then the guy just went to lunch with no one to replace him. This is the worst experience I have ever had with a car company. Goodbye Hertz.

Avoid this business. You will be lied to and cheated. This was the absolute worst car rental…read moreexperience I've had.

They are great ,they have great service and are highly recommend prices are low/midrange…read moreaffordable. They are also very helpful at the last minute which is why i had to use them because of another car company failure

The people at this location are great. But the Company as a whole is terrible. I rented a car for 4…read moredays because mine was down. The total for 4 days was $320.00, well the dealer got mine repaired quickly and I returned the car the next day, I was charged a $10 fee for an early return and $175 for one day rental! Thats insane. I explained the pricing issue to the company and they refused to give me the difference, so a $80 a day car magically turned into a $175 a day car. Beware of this company they will prey on the little people and use loopholes to boost their profits.

Decided at the last minute to rent an SUV for my family of 6 instead of Uber from Orlando to Tampa…read more The reviews were sketch but I had a great experience. Marisol was efficient and kind. The SUV wasn't ready but she offered a van, which worked out better for us anyway. No frills experience & was just what we needed to get us from point A to point B