We are longtime Enterprise customers - platinum level - who have our references in the system…read more However, after having made the reservation in advance, got a call from Manager Trevor, who informed us in a snooty tone that we would require two forms of ID. This was after we arrived in FL, with no previous warning. So we get driven to the 7600 West Irlo Bronson Memorial Highway location, were met by Manager Matt and his second-in-command Alex, and after showing our Airlines itinerary, were told it wasn't enough, needed to furnish a receipt for a utility bill showing home address and other info. Who carries that stuff around when you're on vacation? Finally after digging through correspondence on my phone, came up with a gas bill. After Matt looked at it, he said, "... there is a balance due of $102.26 on here, so this is not valid to us." He then referred us to the dogeared copy of their restrictions, which reiterated the two forms of ID required by the branch. At our home branch, where we have rented vehicles for years, all this info is prominently displayed in the Enterprise Rent-A-Car system. We made that clear to the Manager but he was having none of it. His response was a surreal version of, "Vere are your papers!" We were so demoralized by the treatment we got from this Enterprise branch that we left there in a daze. Instead of taking us back to our place 5 minutes away via the same courtesy car that had picked us up, they called a cab, who charged us $15. We will be reporting this behavior to the higher-ups at Enterprise and recommending to our home base office that they warn folks traveling to Florida about it.

the worst enterprise I have ever dealt with!!! I was supposed to have a car for pick up and when I…read morecalled they didn't have anything in the system!!! the so called manager I talked to was rude, and wouldn't work with me!!! then told me I would no be getting a car from them!!

The people at this location are great. But the Company as a whole is terrible. I rented a car for 4…read moredays because mine was down. The total for 4 days was $320.00, well the dealer got mine repaired quickly and I returned the car the next day, I was charged a $10 fee for an early return and $175 for one day rental! Thats insane. I explained the pricing issue to the company and they refused to give me the difference, so a $80 a day car magically turned into a $175 a day car. Beware of this company they will prey on the little people and use loopholes to boost their profits.

Decided at the last minute to rent an SUV for my family of 6 instead of Uber from Orlando to Tampa…read more The reviews were sketch but I had a great experience. Marisol was efficient and kind. The SUV wasn't ready but she offered a van, which worked out better for us anyway. No frills experience & was just what we needed to get us from point A to point B

I absolutely love this location. Every time I've rented here, the experience has been consistently…read morepositive. There's a blonde-haired staff member who assists me during each visit--though I can't recall her name, she always remembers me and goes out of her way to be helpful and accommodating. I'll definitely continue renting from this location.

Nope! When I say avoid this place, I don't mean it mildly. I mean turn and run, like 15 feet to…read morethe next rental spot as Hertz was awful. My first two cars I went into smelled like cigarettes. It was like I was sitting on a park bench surrounded by three chain smokers blowing smoke directly into my lungs. The third car they put me in was completely stained, had a blown speaker and a small chip in the windshield that I figured was at least filled. It was the last car in the range I ordered and paid for so I took it figuring that while not clean would be functional and safe. I was assured it would be. Well... apparently they never filled the chip and halfway through my trip the windshield completely cracked costing me time on my vacation. Terrible spot. Run and if you can't then at least casually walk to another rental spot.

DO NOT RENT A CAR THROUGH BUDGET. We had an emergency while in Florida where the driver of the…read morevehicle got sick and could not drive to the airport. In order to take the car to a closer location for drop off, we would be charged $300. There are no extenuating circumstances allowed. The other option we had was to have the car towed. My only option was to chose at least one star, but they deserve O. Only use TURO. They will pick you up and the car and drive you wherever you need to go. Budget is horrible!!!

Refuses to assist with their corporation vehicles. tire has slow leak and they refuse to fixread more

Their prices are outrageous! I rented a seat in an Airbus 319 return from Toronto to Tampa for $280…read moreCDN yet it cost me $895 CDN to rent a small Nissan sedan for 8 days at the Tampa airport. This doesn't make sense! Next time I'll take an Uber for $75 USD each way to Zephyrhills ! What a ripoff!!

The manager here is so great, she was very helpful and quick. Even there was a lot of people and it…read morewas busy she was running around doing such a wonderful job!

If I could give this no stars I would. There was one guy here at a resort alone. He was also new…read more Very nice but you need help when you're new. Went to pick up my car for company travel and they tried to charge me an exorbitant amount after saying it would be much less. We spent an hour and a half there with no answer. Then the guy just went to lunch with no one to replace him. This is the worst experience I have ever had with a car company. Goodbye Hertz.

Avoid this business. You will be lied to and cheated. This was the absolute worst car rental…read moreexperience I've had.

We were staying on Disney Property and took a Uber here. It's only a few minute ride, a freeway…read moreexit down from where we were staying so there was no way to walk here. We booked our rental online about a week before traveling. The in person check in process was a breeze. It only took around 15 minutes in and out. They have a clean bathroom. The parking lot is pretty small and they told us which rental spot to find our car in and it was there and ready for us. They gave us a free upgrade or they just have larger SUVs then they do in CA. The SUV was very clean and was a smooth ride. We opted out of their insurance as we called our Insurance company and they will cover it for us. We returned the car to the Tampa Airport and that was a smooth return.

Enterprise shuttle picked us up from Disney world resort. The rental process took a few minutes…read moresince 3 rentals in the same location and computers were down. Staff was friendly. Returned our vehicle to Tampa airport. Amaury and his manager were wonderful assisting us with a minor issue with the vehicle. Thank you so much.

This is the second time, in a row, that an Enterprise could not honor our reservation. After our…read morelast encounter, we thought that renting at the Omni, where the car has to be delivered to, would eliminate that risk. Once again, Enterprise could not offer an equal or better alternative. I feel like I'm in the middle of a Jerry Seinfeld skit.

From the owner: Need a rental car in Champions Gate, FL? Enterprise Rent-A-Car is Here For It. Whether your car is…read morein the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Omni Orlando Resort location today.

Do not rent here unless you want extra charge. I said I didn't want anything, no toll, no…read moreinsurance, etc. They handed me a form to initial and sign. Was told this is initial so you don't take the toll, insurance, etc. The next day, I saw that hey, the box for toll is check accept and not denied but I did say I don't need since I have visitor toll pass and I was told to sign here to refuse them. Ask about it, I get a new invoice without it and the charge are getting erased. I dropped the car about 12 hours before my return time, somewhere around 10pm while my return time was 10am. Give the key to the hotel. One week later, I get etoll charge. Go back, was told to call the number on the transaction information on my credit card. Called the number, says to go online and fill a form. I fill the form, give screenshot of all the vtp till I paid and wait 2 week. Get answer saying the toll I'm due aren't in the vtp list and I'll get a partial refund. No more information on what or when. I reply with a GPS tracking proof of all my transit the 2 days I had the car where we clearly see all toll occured and I ask more information on what toll I supposedly did, when it occured with the date and time and remind them that I didn't had the car after 10pm. To this day, more then 2 weeks later , I'm still waiting. Done waiting, I've asked my credit card to reverse the charge. I'm not paying because someone used the car after I dropped it. That's stealing.

Just rent from other rental cars company…read more 2 hours extension rate is $110. My daily rate is $110, total of $650. It was $110 per a day, $650 for 6 days. My drop of time was 7:45am, I called to asked for an extension of 9:45am, the cost was $110. In my opinion that is very unreasonable. I understand it is called Budget cars but I will never rent with them again.

They are great ,they have great service and are highly recommend prices are low/midrange…read moreaffordable. They are also very helpful at the last minute which is why i had to use them because of another car company failure