I have rented from them several times..I have also purchased cars from them..Staff was terrific!!!!!

Service was very friendly and while the first car I received was VERY bare bones, after I received a second car (first one had a mechanical issue after a few days), I was very pleased. They brought the car to my location and was what I needed in a rental. Virtually everyone I dealt with was very nice, and while they didn't have the widest hours here, the fact that you could return to other locations was nice. Bottom line, I would consider using them again. read more

Enterprise does a fantastic job of carrying the customer through the auto body repair process with a smile. I'm grateful to have such a top notch company helping us maintain a high customer satisfaction rate. read more

Enterprise Rent-A-Car - Car Rental Near Me - Pennsauken, New Jersey

I never rent at this location, but I had the "pleasure" of dealing with this office because my mother's insurance provided her a car through here. On an early Saturday morning, my mother and I pull off to begin some errands the vehicle begins to make a rattling noise. We pull over get out and it sounds like someone is playing the Drumline soundtrack underneath the hood. At 11:46 I tell my mom, we need to take this vehicle back and get it switched. Now of course this location is closing at 12. We call just to see if the switch can take place at another location. *insert image of my rubbing my temples and nothing is improving* I speak with who will be an unnamed gentleman (after all this yelp is meant to vent not attack or put anyone on blast), and express the issue to him. He stated we have no cars here and we will need to call Cherry Hill. WE? As in me? Bitch I know you lying. If you don't call that other branch to confirm they have something cuz their vehicle sound like it's on the highway to the Upper Room. I gathered the impression that when it was my mother speaking he felt he could dismiss her in an effort to hang up and meet his 12p clock out time. Once I got on the phone with some base and "I wish tf you would", the tone changed. After being placed on hold, big surprise, cherry hill doesn't have any cars. I say, "well I guess it's a good thing we didn't drive straight there, huh? I'll wait while you check other branches. Thank you." Long story short we are finally told to go to the Burlington location where they were more than accommodating (good review to follow). I thanked him and asked the address of the office. He says, oh you just google enterprise Burlington........wow. Just wow. read more

Very unfortunate I had to do business with this location after being told from the Burlington location that this location is where all the passenger vans are being rented out of. Lets talk about my experience with this location. For starters I'm not new to renting vehicles from Enterprise. I been to multiple locations with the Burlington one being the absolute best. So I called the Burlington location needing a 15 passenger van for my family and I for a day. They kindly told me all the 15 passenger vans has been moved to the Pennsauken location and to give them a call. Ok cool, so I call this Pennsauken location and make a reservation to pick up the van the same day and return the next day. On the phone with the person making my reservation I said I will be picking up around 12:30 and returning the next day the same time I picked up. I was then told my auto insurance might not cover a van so big so it be safe to get their protection on the van. Cool again, so i say add that on, and I was given a set price Plus the $200 security deposit, cool. Now i arrival to pick up the van to find out the price has changed and I was overly charge with some hourly rate, totaling $75 extra then what the price was given to me over the phone during my reservations. So now I decline all the insurance and use my auto insurance i have on my two vehicles at home, because obviously something is wrong with the price and that will just make it even more. As I said Im not new to renting from enterprise, I've rented a day at a time, or days at a time or even weeks at a time from so many locations this year alone. Never ever had I had this problem before when renting. Thankfully nothing happened with the van while renting, but that extra hourly rent was a deciding factor to adding their expensive insurance during my rental time. When I called the location about this rate added, they were trying to run circles around me on why, but I was not letting it go. I returned the van on time and they claim they will refund my deposit and the extra $75 that was taken for no reason. This is definitely not a way to do business. I despise companies that take advantage of their customers weather its knowing or even not knowing. These vans are already $200 a day to rent, not including if you want the insurance on it, and on top of a $200 security deposit that you get back a few days later. That's expensive enough without having other charges piled on top. In my conclusion, the van was dirty, stains on all seats, and floor not vacuumed. I definitely wouldn't recommend this location, nor do I hope to ever have to use or rent out of this location in the future. read more

Out-freaking-standing Service. Spent less than 5 minutes with agent and I was on the road again!!!! Nice gesture with the bottle water and even received a call to see how the day was going. Dropped off at closer location and was given a courtesy ride to my car. Stellar service. Thank you! read more

I attempted to rent a passenger van from this location for 12/22 which is Saturday. I needed the van for 24 hours for a family trip. The 22nd is a Saturday and I needed to the van overnight for a Sunday return. Enterprise told me this location does not accept Sunday returns and that they would like to stick THEIR CUSTOMER with the cost. As if it's my fault the location is not open. If the location isn't open on Sunday it isn't costing them any money anyway however they are sticking their customers with the cost. - HORRIBLE BUSINESS! read more

I was new to this car rental company and had a wedding to go to on May 21 about an hour away. I had wanted to rent a vehicle using my mastercard debit card from a major bank. I called the reservation line and they proceed to inform me of the rules and what info I had to bring to rent my vehicle. So I made a reservation for a weekend. I walked in everyone was very friendly. I went to present my documents and the customer service rep behind the counter had already ran my card and said Ms Cheers you are good lets go get your car. Within 15 minutes I had my car for the weekend. I even extended it for an extra day. I was please with the experience. So I went ahead and book my car for the wedding at this location because it stopped me from going out to the airport which was 30 minutes away. Moving forward, today I go to get my car. The rep Russ ask me what I had planned for the weekend. I explain I a going to a wedding in Ft. Washington on Saturday. I hand over all the info and Russ says I need bill and one more form of identification to rent a vehicle. I stated I was here at this location two weeks ago and had no trouble. It is the same card i reserved with. He did not even bother looking up my name or reservation to see if i was a previous customer. He just stated if you do not have this listed info we can not rent you a car. I explain it is the weekend and I have a wedding tomorrow. I booked this right after I returned my last rental from enterprise. He stated well that should not have happen last time it was an oversight you should have never had the car rented to you. It is eight in the morning I am not going to waste my breath on a conversation that was going to go nowhere. Apparently he was not going to rent me a car for this wedding. So I gathered my belonging and left. I have worked customer service hospitality for many years. I understand their is a standard a customer and employee have to follow and sometimes the word is NO. I am upset that for three reasons. 1. Russ didn't even look to see if I had rented a car with this agency before with the same method of payment. If you are going to say no back it up with some type of proof. I should never come off as NO THAT DID NOT HAPPEN LIKE YOU SAID to a customer until you verify what they are saying. I had one of your vehicles for four days. IT HAPPEN!! Enterprise rented me a car with my debit card that they ran as a credit card. 2. He was not even the least bit empathetic or helpful about what was transpiring. He just ask me what I was doing for the weekend and what I needed the car for. There was not and conversation such as " let see If there is anything I can do to help". He would at least looked up the previous reservation and offered to see what he could do since this was a important weekend. If there was some type of empathy reason number one would have been totally different.So to sum it up he did not TRY. Now all I want is to find a car so I can get to my cousins wedding. At many attempts contacting other companies the verdict is they do not take debit cards for rentals. I am very much ok with this because I was made aware of this at the beginning of the process. I started looking for a rental company that takes debit cards over a month ago so THIS SITUATION would not happen when it came down to getting a car for this wedding. 3. I am really over this experience because there was no consistency. If you are going to set up policy and procedures that should be followed from the start. Not taking away from my first experience it was great. The customer service and process was awesome. In this situation Russ could have at lest looked up to see that I wasn't lying about having a previous reservation. Explained what the policy was and that before it wasn't followed correctly but explaining that was not my issue as a customer. You have a important day coming up let see what we can do. I got nothing but a no we can't do it. So I sit here at 2:17am in the morning wondering how I am going to get there tomorrow. I more than likley am going to have to pay for an uber which is way more money they I wanted to spend and once I am in Ft Washington find a ride around for the weekend. I have a family vacation that we were going to drive to Florida planned in July. We heeded a car for a 10 days. I will defiantly find some other company to rent from. read more

Whenever it comes to renting a van through this location it is often more of a hassle than it's worth. I try to rent out of the Pitman location who then says we need to call the Pennsauken location to rent vans (Pennsauken is nowhere near Glassboro). When we ask for the van to be delivered to the Pitman location for pickup they say they can't until my boss gets on the phone and says, "Aren't you "the company that picks you up'?" Then all of a sudden the vans get delivered to Pitman for a while until one day when they don't want to...and the cycle begins again. Our corporate account is set up as a 'direct bill' which is a feature that we have had trouble utilizing on more than one occasion. I think it's about time I start looking for a new nearby rental company... read more