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    Enterprise Rent-A-Car

    3.6 (9 reviews)
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    1 year ago

    Loved the service. The people were super nice and helpful. When an issue arose, they were on it.

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    2 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5
    (4 reviews)
    66.2 mi

    EDIT 11-19-23: On. Nov. 18th, after speaking with a rental car agent at Tri-Cities Reg. Airport,…read morethe only rental company where they could try and secure me an appropriate vehicle was Enterprise, so 2 reservations were made this time, one at the Abingdon, Va. location and the other at the Cedar Bluff/Richlands location. I am told to check with each place on Monday morning for confirmation. Well, after much thinking and trying to figure a way to get to the Richlands/Cedar Bluff location, it became clear to us that location will not be workable as it's too far for an evening pick up. It's 5:50 pm on Sunday and just a few minutes ago I get a phone call from someone with the Abingdon location informing me that they do not do ONE WAY rentals now. WTF!!!! On Monday the 11th when I made the original reservation with the Abingdon location there was no issue with it being a one way rental, none at all, was even told that they had just recently started doing one way rentals again and NOW they don't? I reached out to the email in the response that Enterprise posted on my initial review but have NOT heard anything from them, I have sent a second email to them. NEVER USE ENTERPRISE!!!! WARNING!!! On Nov. 11, I reserved a truck through priceline for pick up at the Abingdon, Va. Enterprise location on Nov. 13 and for a one way trip with a drop off at Norfolk International Airport on the Nov. 14. They said they tried calling me but of course there was no message and no missed calls logged on the phone, so I made contact with them to confirm our pick up but they said they did not have a vehicle for us. That was ok, we could wait and give them a couple of days to get one in. A couple of days later, I contacted them again to see if they had found anything and still they had nothing. I called the main customer service number, spoke with a supervisor who instructed me to contact Priceline to cancel out the reservation and get a refund of the $26 insurance fee we had already paid. They told me to then go online or call them back to make a new reservation at another location. Once I got everything cancelled out and a refund of the insurance fee from Priceline, I called customer service back and they helped me do a new reservation for a truck at the Bristol, Tn. location for a pick up this morning, Saturday Nov. 18, 2023. The supervisor I spoke with who made the reservation also told me that she was submitting a complaint and the regional manager would be in touch with in day or two, it's been 3 days now and still have NOT heard a word from the regional manager, I was also told by the supervisor I spoke with on the phone that our cost would be the origianl $306.68 that was quoted through priceline and that the regional manager would take care of that. We made the 35 minute drive to Bristol, Tn. they have a truck, we proceed with the reservation and then and ONLY THEN were we informed that the deposit will be an additional $300.00 and it has to be paid with a credit card.... grant it they wouldn't even take a bank debit card for the rental cost, it to had to be done on a credit card. No problem if you got it on your credit card, but if you don't... well you are just screwed I guess.... because they will accept NO OTHER FORMS OF PAYMENT for a one way rental of a pick up truck. NOT EVEN YOUR DEBIT CARD. AND they refused to honor the deal I was told I would have by the supervisor I spoke with. So a $306.68 rental for 1.5 days ended up being double that cost. ENTERPRISE has gone way down hill, their customer service is horrible, they screw the consumer in every way possible, they offer no discount for THEIR LACK of ability to have the vehicles they advertise in stock, even when you give them multiple extra days to find something. After leaving the Bristol, Tn. location, I come home call customer service back, spoke with another supervisor who was totally rude, offer no help or support and hung up on me. No, I am not happy, I will NEVER recommend this company to anyone, it has been a horrendous experience trying to work with them.

    I have now had 2 experiences where I have reserved a vehicle yet my reservation was not honored. I…read morethen had to scramble to find a vehicle at another location. I realize that things may come up but I expect to be notified with as much notice as possible and assistance provided with other options. My impression of good customer service is appropriate response to issues including accountability and unfortunately this has not been the case with the Abingdon, VA location. Other than these issues I have experienced very good service at this location when vehicles are available. Something really needs to be done about honoring reservations though.

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    Enterprise Rent-A-Car - carrental - Updated August 2026

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