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    Enterprise Rent-A-Car

    3.2 (48 reviews)
    Open 8:00 am - 6:00 pm
    Updated a few days ago

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    Agnes D.

    I'm rating this company based on the last 4 years or so we have come here . Mostly, it was Brie and Sam, who were managers before, although they had moved on. Their service was consistently excellent. They made sure they were able to fulfill the type of car we reserved. Always courteous and helpful... they always had the goal to resolve any issues. Excellent customer service!!

    Broken eye glass holder that blocks rear view mirror
    Kim D.

    Car was filthy, customer service lost my reservation that my insurance made and the. All of a sudden found it. They didn't have much to choose from with vehicles and acted like it was my problem. I had to two car choices one with a piece of the bumper hanging or the car I picked. This is what I had to deal with for a week

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    11 months ago

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    1 year ago

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    1 year ago

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    1 year ago

    Thank you all employees at Enterprise Rent-A-Car in Salinas . Great customer service , professional and friendly . You will see us again .

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    10 months ago

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    1 year ago

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    4 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    5 years ago

    Personnel was great, they hustle to help. They just need more vehicles available to meet current demand.

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    4 years ago

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    3 years ago

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    Thanks for the great review, Maggie. Take care. – Lisa S

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    5 years ago

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    11 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    12 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    11 years ago

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    10 years ago

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    6 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Let me first just say, the team at this Enterprise location have great attitudes and are very professional.

    Mentioned in 4 reviews

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    2.2(51 reviews)
    14.1 mi

    I work at an upscale hotel in Monterey. We had misplaced the keys to a guest vehicle that was…read moredeparting. The associate working on 5/15/16 AM shift was outstanding. She made a very stressful situation stress free within minutes. Assisted us with getting our guest a new vehicle within minutes, and they were able to continue their road trip. She then allowed us to return the old car for the guest once we found the keys. For personal use, I usually go to hertz or enterprise in the past, this has now made me an Avis customer. Thank you!

    DO NOT COME HERE…read more If I could give these people a negative number I would. I rented a vehicle in Dec for my sons birthday trip. I prepaid calling the Monterey number. They never answered. So it went to 800 number. I paid the reservation and arrived at the time I was sent an email to arrive. Upon arrival a man wearing a backward ball cap asked for my info. He then proceeded to share that there was no cars. I said how so? I have already paid and was told this was the time for my pickup. He said it's the holidays, it's busy. He said he couldn't help with the cancellation and referred me to the 800 #. I called the customer service # and they told me My refund would take 5-10 days. I was upset because I didn't get a car when I was promised after I had already paid. So I wanted my refund asap. It's now end of January and no refund. I called the Monterey office. Spoke to someone, she put me on hold and then someone else got on the phone to tell me that she couldn't help. That she doesn't know how long it would take for me to receive my refund. Because I purchased it through a third party probably Priceline. Which I didn't. I called their location and it was rerouted to their customer service directly. She proceeded to be super rude by saying she couldn't provide any Info besides call my bank. I said, so when refunds are done, how long do they take to process? She proceeded with I don't know because I don't do that here. I asked, when they have training how long are they told to give information to customers? She cut me off and said I was being aggressive and in her words "now I see why you weren't given the vehicle on the reservation" then proceeded to hang up on me. I'll be showing up to the location to make a formal complaint.

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    Alamo Rent A Car

    Alamo Rent A Car

    3.3(30 reviews)
    14.1 mi

    I recently had the best experience with Alamo. My flight got in late at 2330. I was worried there…read morewould not be an attendant when my flight landed. I was happy to receive a text message from an associate asking me if I would still be picking up the rental car, I was so glad the young kind friendly man waited for me! The BMW was clean and perfect!

    I rented a car from Alamo for a weekend road trip from LA to Monterey, choosing a vehicle…read morespecifically for comfort and safety (I have chronic back issues from a previous accident and needed a seat heater for support on long drives). Near Ventura, the tire blew out on a busy stretch of freeway. I called Alamo and was told to call 911--then the rep hung up on me. Thankfully, CHP roadside assistance helped install the spare, but when I called Alamo again, I was told I had to backtrack 20 miles to Burbank to swap the car because the spare wasn't freeway safe. The whole ordeal--waiting on the side of the freeway, coordinating with CHP, and then the drive to Burbank and vehicle exchange--added three hours to my trip. The replacement vehicle didn't have the seat heater I'd specifically booked, and I was told there were no alternatives. By the time I arrived in Monterey, my back was flaring up. I went to the Monterey Airport Alamo to request another swap, and the woman at the desk was incredibly rude. She said I needed a new reservation, refused to check availability at nearby Enterprise locations (same parent company), and offered zero help when I struggled to get through on the phone myself. She literally smirked and refused to assist me. After being passed between multiple departments--including roadside assistance, who told me they "don't help unless it's an emergency"--I finally spoke with a kind representative who secured a car at the very same location. When I returned, the original desk agent refused to acknowledge me, and her manager silently handed me keys. This wasted hours of my weekend, caused me physical pain, and made me feel like I was being blamed for a tire blowout I had no control over. I rented a car to avoid problems--not to spend my trip dealing with a customer service nightmare. The only helpful person was the last rep on the phone. Everyone else added stress to an already stressful situation. Never again with Alamo.

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    Enterprise Rent-A-Car - carrental - Updated June 2026

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